Training Content Designer (LMS Admin)

📍 Job Overview

Job Title: Training Content Designer (LMS Admin)

Company: Support Services Group

Location: Manila, Metro Manila, Philippines

Job Type: FULL_TIME

Category: Learning & Development Operations / GTM Enablement

Date Posted: May 19, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote (Telecommute)

🚀 Role Summary

• Design and develop innovative, engaging, and interactive learning content for client programs, utilizing sound instructional design principles and adult learning methodologies.

• Administer and manage the company's Learning Management System (LMS) primarily for APAC members, ensuring seamless operation and user experience.

• Collaborate closely with Subject Matter Experts (SMEs) and the broader Training team to translate business needs into effective learning solutions.

• Drive the continuous improvement of training materials and e-learning development processes by establishing best practices and streamlining production workflows.

• Serve as a key contributor to the overall GTM enablement strategy by ensuring robust and accessible training resources for client-facing teams.

📝 Enhancement Note: This role blends core Instructional Design responsibilities with critical LMS Administration functions, positioning it within the broader GTM Enablement and Operations spectrum. The emphasis on client programs and APAC operations suggests a focus on supporting customer success and sales teams through effective training.

📈 Primary Responsibilities

• Conduct periodic training needs analyses in collaboration with business partners and stakeholders to identify critical skill gaps and content development requirements for client programs.

• Partner with Subject Matter Experts (SMEs) to extract key knowledge, skills, and abilities (KSAs) required to achieve defined learning objectives, ensuring content accuracy and relevance.

• Contribute innovative ideas for new training materials and enhancements to existing content, fostering a culture of continuous learning and development.

• Develop comprehensive learning solutions, including prototypes, storyboards, scripts, interactive eLearning modules, simulations, scenarios, and assessments, adhering to established instructional design models.

• Build and produce engaging learning materials using industry-standard eLearning authoring tools, ensuring compliance with AICC and SCORM standards for interoperability.

• Execute LMS administration duties, including user enrollment, course assignment, progress tracking, report generation, and course content management to support APAC operations.

• Establish and document best practices for e-learning development, including the creation of standardized design templates and the identification of opportunities to optimize the content production process for efficiency.

• Ensure all learning content and LMS operations align with company policies, client program requirements, and GTM enablement objectives.

📝 Enhancement Note: The responsibilities highlight a dual focus on content creation and system management, critical for effective GTM enablement. The emphasis on "client programs" and "APAC members" indicates a need for cultural awareness and potentially multi-lingual content considerations, even if English fluency is a strict requirement.

🎓 Skills & Qualifications

Education: Bachelor's degree in Instructional Design, Education, Communications, Human Resources, or a related field is preferred. Equivalent practical experience in a similar role may be considered.

Experience: Minimum of 2-5 years of progressive experience in Learning and Development, with a strong emphasis on instructional design and eLearning development. Experience within the BPO or Call Center industry is a significant advantage. Proven experience managing and administering Learning Management Systems (LMS) is essential.

Required Skills:

• Instructional Design: Demonstrated ability to apply adult learning principles, ADDIE or similar methodologies, and Gagne's Nine Events of Instruction to create effective learning experiences.

• LMS Administration: Hands-on experience with LMS platforms (specific platform not mentioned, but general administration skills are key), including user management, course deployment, reporting, and troubleshooting.

• eLearning Development: Proficiency in using eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Lectora) to build interactive modules, simulations, and assessments.

• Content Creation: Skills in storyboarding, scriptwriting, and developing engaging course content, quizzes, and interactive exercises.

• Needs Analysis: Ability to conduct training needs assessments and collaborate with stakeholders to define learning objectives and requirements.

• Design Tools: Proficiency in at least one graphic design tool such as Adobe Illustrator, Canva, or similar, for creating visual assets.

• Technical Standards: Working knowledge of eLearning standards like AICC and SCORM for content interoperability.

• Communication: Excellent written, verbal, and presentation skills, with the ability to articulate complex ideas clearly and concisely.

• Interpersonal Skills: Professional, diplomatic demeanor with strong ability to build rapport and consult effectively with SMEs and business partners.

• Problem Solving & Analytical Skills: Detail-oriented with strong analytical capabilities to identify issues, propose solutions, and optimize processes.

• Organizational Skills: Ability to organize and prioritize multiple tasks, manage deadlines effectively in a fast-paced, remote environment.

• Microsoft Office Suite: Advanced proficiency in Word, PowerPoint, Excel, Outlook, and SharePoint for content development, reporting, and collaboration.

• Language Proficiency: Fluency in English is mandatory.

Preferred Skills:

• Experience designing and developing content specifically for client-facing roles in a BPO or call center environment.

• Familiarity with other relevant learning technologies or multimedia tools.

• Experience with reporting and analytics within an LMS to measure training effectiveness and impact.

• Understanding of GTM strategies and how learning and development contribute to sales and customer success enablement.

📝 Enhancement Note: The mention of "BPO Call Center is a plus" is a strong indicator that the company likely operates within or supports such industries. The required skills are standard for an L&D role but are framed here to emphasize their application in a business operations context, particularly for GTM enablement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase 2-3 detailed case studies of learning solutions developed, highlighting the problem statement, target audience, design approach, development process, and measurable outcomes.

• eLearning Module Demos: Include links or interactive demos of eLearning modules created, demonstrating proficiency in authoring tools, interactivity, and adherence to adult learning principles.

• LMS Administration Examples: Provide evidence of LMS administration capabilities, such as sample reports, course structure examples, or a description of how you've managed user enrollment and content deployment.

• Process Optimization Examples: Illustrate instances where you've streamlined content development workflows, improved production processes, or established best practices for e-learning.

• Visual Design Samples: Include examples of graphics, storyboards, or visual aids created using design tools, demonstrating an eye for aesthetics and user experience.

Process Documentation:

• Workflow Design: Demonstrate understanding of designing and documenting end-to-end learning development workflows, from needs analysis to evaluation.

• Implementation & Automation: Showcase experience in implementing learning solutions within an LMS and identifying opportunities for automation in content delivery or administration.

• Measurement & Analysis: Evidence of how you've defined metrics, tracked progress, and analyzed the effectiveness of training programs, including reporting on LMS data.

📝 Enhancement Note: For a role combining content design and LMS administration, a portfolio should clearly demonstrate both creative instructional design skills and practical system management capabilities. The emphasis on process optimization is crucial for demonstrating an operations mindset.

💵 Compensation & Benefits

Salary Range: Based on the mid-level experience requirement (2-5 years), location (Metro Manila, Philippines), and the nature of the role (remote, specialized skills), a competitive salary range is estimated between ₱50,000 to ₱85,000 per month. This estimate is derived from industry benchmarks for instructional designers and LMS administrators in the Philippines, considering the demand for remote talent and specialized skills in BPO/call center support.

Benefits:

• Remote Work Flexibility: Opportunity to work from home, providing work-life balance and avoiding commute.

• Health Insurance: Comprehensive health coverage, likely including medical and dental benefits.

• Paid Time Off: Generous vacation leave, sick leave, and potentially other specialized leaves.

• Professional Development: Opportunities for training, certifications, and skill enhancement in instructional design and LMS administration.

• Performance Bonuses: Potential for bonuses tied to individual and company performance.

• Equipment Provision: Company-provided laptop and necessary software licenses for remote work.

• Retirement Plan: Contributions to a retirement or pension fund.

Working Hours: Standard full-time working hours, likely 40 hours per week. Given the remote nature and focus on APAC operations, some flexibility may be expected to accommodate different time zones, though core hours will be established.

📝 Enhancement Note: Salary estimates for the Philippines are based on general market research for mid-level L&D roles. The benefits listed are typical for full-time remote positions in established companies in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Support Services. Support Services Group likely operates within the broader BPO industry, providing outsourced customer service, technical support, and potentially sales enablement functions to various clients. This industry is characterized by a focus on efficiency, client satisfaction, and operational excellence.

Company Size: While not explicitly stated, the company's presence across multiple locations and the need for a dedicated LMS admin for APAC suggest a medium to large-sized organization, likely with hundreds or thousands of employees globally.

Founded: The company was founded in 1998, indicating a mature organization with established processes and a long-standing presence in the BPO sector.

Team Structure:

• The Training Content Designer will likely be part of a broader Learning & Development (L&D) or Training department.

• This department may include other instructional designers, trainers, L&D managers, and potentially an L&D operations specialist.

• The role will report to an L&D Manager or a Training Lead, who oversees the curriculum development and training delivery functions.

Methodology:

• Data-Driven Needs Analysis: Employing data from performance metrics, client feedback, and operational reports to identify learning needs.

• Agile Development Principles: Potentially utilizing iterative development cycles for content creation to gather feedback and refine materials quickly.

• Standardized Processes: Adherence to established instructional design models and LMS administration protocols to ensure consistency and quality.

• Continuous Improvement: A proactive approach to identifying and implementing enhancements in both content and system processes.

Company Website: https://ssg-corp.breezy.hr (Note: This appears to be an HR/ATS platform link, the actual company website is likely supportservicesgroup.co based on the domain_derived field).

📝 Enhancement Note: The BPO industry context is crucial. It implies a fast-paced, client-centric environment where training directly impacts service quality and revenue. The company's founding date suggests stability and experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring a solid foundation in both instructional design and LMS administration. It's a hands-on contributor role with significant responsibility for content quality and system integrity.

Reporting Structure: The Training Content Designer will likely report to a Training Manager or L&D Lead. This manager will oversee the overall training strategy and provide guidance on priorities and project scope. Collaboration will extend to various program managers and operational leaders who are the stakeholders for the training content.

Operations Impact: The role directly impacts operational efficiency and client satisfaction by ensuring that client-facing teams (customer service, sales, technical support) are well-trained, knowledgeable, and equipped with the skills to perform their jobs effectively. High-quality training content and a well-managed LMS contribute to reduced errors, improved customer experience, increased sales conversions, and ultimately, client retention and revenue growth.

Growth Opportunities:

• Senior Instructional Designer: Progression to a senior role with greater autonomy in designing complex learning solutions and mentoring junior team members.

• LMS Specialist/Manager: Deepening expertise in LMS administration, potentially leading to a specialized role focused on platform optimization, integration, and advanced reporting.

• Training Operations Lead: Transitioning into a role that manages the operational aspects of the L&D function, including process improvement, vendor management, and budget oversight.

• GTM Enablement Specialist: Moving into a broader GTM enablement role, focusing on sales and customer success enablement strategies that go beyond traditional training.

• Project Management: Developing project management skills to lead larger content development initiatives or system implementation projects.

📝 Enhancement Note: The dual nature of this role offers diverse growth paths. Candidates can specialize in either instructional design or LMS administration, or bridge into broader GTM enablement or operations management.

🌐 Work Environment

Office Type: The role is designated as "TELECOMMUTE," indicating it is a fully remote position. This means the primary work environment will be the employee's home office.

Office Location(s): While the role is remote, it is specified for candidates in the Philippines, with a focus on Metro Manila. This suggests that while not required to be in an office, there may be occasional team meetups or company events held in physical locations within Metro Manila, or the company may have physical offices there.

Workspace Context:

• Home Office Setup: Employees are expected to maintain a dedicated, productive workspace at home, ensuring reliable internet connectivity and a professional environment for virtual meetings.

• Virtual Collaboration: Heavy reliance on digital collaboration tools (e.g., Slack, MS Teams, Zoom) for communication and teamwork with colleagues and stakeholders across different locations and time zones.

• Technology Access: Access to company-provided hardware (laptop) and software, including LMS platforms, authoring tools, and Microsoft Office suite.

• Team Interaction: Opportunities for virtual team meetings, brainstorming sessions, and one-on-one check-ins with managers and peers to foster a sense of connection and collaboration despite the remote setup.

Work Schedule: Standard 40-hour work week. While remote, adherence to a consistent schedule is often expected for team coordination, client interactions, and availability. Some flexibility may be possible, but core availability during business hours relevant to APAC operations will likely be required.

📝 Enhancement Note: As a remote role, the candidate's ability to self-manage, maintain productivity, and collaborate effectively through digital channels is paramount. The "focus on Metro Manila" might imply that while remote, there's a preference for candidates within that region for potential future in-person interactions or compliance reasons.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, experience, and cultural fit. This may involve questions about your understanding of instructional design and LMS administration.

• Skills Assessment/Technical Interview: This stage often involves a practical exercise or a more in-depth discussion with the hiring manager or a senior L&D team member. Expect questions about your approach to needs analysis, content design, and LMS administration challenges. You may be asked to walk through parts of your portfolio.

• Portfolio Review & Presentation: You will likely be asked to present 1-2 key projects from your portfolio. Focus on explaining the context, your role, the challenges, the solution you designed/implemented, and the results achieved. Be prepared to discuss your instructional design methodology and LMS administration experience in detail.

• Final Interview: A meeting with a senior leader (e.g., Head of L&D, Operations Director) to discuss your career aspirations, how you align with company values, and your strategic thinking regarding training and development.

Portfolio Review Tips:

• Select Diverse Examples: Include projects showcasing both eLearning development and LMS administration, as well as different types of content (e.g., instructor-led, virtual).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the effectiveness of your training (e.g., improved performance scores, reduced error rates, increased completion rates).

• Highlight Process: For each project, clearly articulate your process – from needs analysis and design to development, implementation (especially within an LMS), and evaluation.

• Showcase Problem-Solving: Be ready to discuss challenges you encountered and how you overcame them, demonstrating your analytical and problem-solving skills.

• Tailor to the Role: Emphasize projects that align with the BPO/call center context and the specific responsibilities of this role (client programs, APAC operations).

Challenge Preparation:

• Design a Mini-Module: You might be asked to design a short eLearning module or outline a training session on a given topic within a time limit. Focus on clear learning objectives and engaging activities.

• LMS Scenario: Be prepared for hypothetical scenarios related to LMS administration, such as troubleshooting a technical issue, generating a specific report, or migrating content.

• Needs Analysis Exercise: You could be given a scenario and asked to outline how you would conduct a needs analysis and propose a training solution.

📝 Enhancement Note: A strong portfolio is critical for this role. It's the primary way to demonstrate your practical skills in both content design and system administration. Be ready to articulate the "why" and "how" behind your work.

🛠 Tools & Technology Stack

Primary Tools:

• Learning Management System (LMS): Proficiency in administering an LMS is a core requirement. While the specific LMS isn't named, familiarization with common platforms like Cornerstone OnDemand, Docebo, TalentLMS, Moodle, or similar is highly valuable.

• eLearning Authoring Tools: Expertise in tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, Lectora, or similar is essential for developing interactive online content.

• Graphic Design Tools: Proficiency in Adobe Illustrator and/or Canva for creating visual assets, graphics, and potentially basic animations.

Analytics & Reporting:

• LMS Reporting Features: Ability to generate and interpret reports on user progress, course completion, assessment scores, and other key training metrics within the LMS.

• Microsoft Excel: Advanced skills for data analysis, manipulation, and creating custom reports or visualizations from LMS data.

• Business Intelligence Tools (Potential): Familiarity with BI tools like Tableau or Power BI could be a plus for more advanced data analysis and dashboard creation, though not explicitly stated.

CRM & Automation:

• Microsoft Office Suite: Comprehensive proficiency in Word (documentation), PowerPoint (presentations), Excel (data analysis), and Outlook (communication).

• SharePoint: Experience with SharePoint for document management, collaboration, and potentially hosting training materials.

• Collaboration & Communication Tools: Familiarity with platforms like Slack, Microsoft Teams, or Zoom for remote team communication and virtual meetings.

📝 Enhancement Note: The technology stack emphasizes tools for content creation, delivery (LMS), and basic data analysis. Candidates should be prepared to discuss their experience with specific tools and how they leverage them for efficiency and effectiveness.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A commitment to understanding and meeting the needs of clients through high-quality service delivery, which training directly supports.

• Efficiency & Productivity: A drive to optimize processes, streamline workflows, and maximize output, crucial in the BPO industry.

• Continuous Improvement: A culture that encourages ongoing learning, feedback, and adaptation to enhance both individual skills and operational performance.

• Collaboration & Teamwork: Emphasis on working together across departments and with stakeholders to achieve common goals.

• Accountability: Taking ownership of tasks, responsibilities, and outcomes, particularly in a remote work setting.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with various departments, including client program managers, operational leads, HR, and potentially sales enablement teams.

• Proactive Communication: Utilizing digital channels effectively to maintain open lines of communication, share updates, and solicit feedback.

• Feedback Exchange: A willingness to both provide and receive constructive feedback on training content, design choices, and system processes.

• Knowledge Sharing: Actively sharing best practices, insights, and resources with team members to foster collective growth and efficiency.

📝 Enhancement Note: The company culture is likely driven by the demands of the BPO industry – fast-paced, results-oriented, and client-focused. A candidate who thrives in such an environment and can collaborate effectively remotely will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Remote Collaboration: Effectively engaging with SMEs and stakeholders across different locations and time zones to gather requirements and feedback for content development.

• LMS Integration & Customization: Ensuring the LMS effectively supports diverse client program needs and potentially integrating it with other systems for seamless data flow.

• Keeping Pace with Evolving Needs: Rapidly adapting training content to reflect changes in client programs, business processes, or industry best practices.

• Measuring Training Effectiveness: Demonstrating the tangible impact of training on key business metrics (e.g., client satisfaction, operational efficiency, sales performance) through robust reporting and analysis.

• Balancing Design & Administration: Juggling the creative demands of instructional design with the technical and administrative responsibilities of LMS management.

Learning & Development Opportunities:

• Advanced Instructional Design Techniques: Opportunities to learn and apply cutting-edge instructional design methodologies, including gamification, microlearning, and personalized learning paths.

• LMS Specialization: Deepening expertise in LMS administration, potentially including customization, advanced reporting, and integration projects.

• GTM Enablement Strategies: Exposure to broader Go-to-Market enablement initiatives, learning how training fits into the larger sales and customer success strategies.

• Project Management Skills: Opportunities to lead training projects, developing skills in scope management, resource allocation, and stakeholder communication.

• Industry Certifications: Support for obtaining certifications in instructional design (e.g., CPTD) or specific LMS platforms.

📝 Enhancement Note: The challenges presented are common in L&D and operations roles, particularly in a remote, client-facing environment. The growth opportunities are designed to help a candidate advance within the L&D and operations spectrum.

💡 Interview Preparation

Strategy Questions:

• Instructional Design Approach: "Describe your process for designing an eLearning module from initial needs analysis to final deployment. How do you ensure adult learning principles are integrated?" (Prepare to discuss ADDIE, SAM, or other models and provide specific examples from your portfolio.)

• LMS Administration Scenarios: "Imagine a new client program requires a specific reporting structure in the LMS that isn't standard. How would you approach building this report?" or "A user reports they cannot access a required course. What are your troubleshooting steps?" (Be ready to detail your systematic approach to problem-solving within an LMS.)

• Stakeholder Management: "How do you manage feedback from multiple SMEs who may have conflicting ideas about training content?" (Focus on your communication and negotiation skills, and how you prioritize based on learning objectives.)

Company & Culture Questions:

• SSG's Mission: "How do you see your role as a Training Content Designer and LMS Admin contributing to Support Services Group's mission and client success?" (Research SSG's mission and values; connect your work to client outcomes and operational excellence.)

• Remote Work Culture: "How do you maintain productivity and collaboration in a remote work environment?" (Highlight your self-discipline, communication tools, and proactive engagement strategies.)

• Industry Relevance: "What is your understanding of the BPO/Call Center industry, and how does effective training impact its success?" (Show awareness of the industry's demands for efficiency, quality, and customer satisfaction.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear story arc: Problem -> Solution -> Your Role -> Process -> Results.

• Focus on Impact: Quantify your achievements whenever possible. Instead of "I created an eLearning module," say "I designed and developed an eLearning module that reduced average handling time by 15% for new agents."

• Demonstrate Technical Skills: Show examples of interactivity, clear navigation, and visually appealing design in your eLearning demos. For LMS, explain your administrative actions clearly.

• Explain Your 'Why': Articulate the rationale behind your design choices and administrative decisions. Show your strategic thinking.

• Be Prepared for Questions: Anticipate questions about your tool choices, challenges faced, and how you would adapt your work for this specific role at SSG.

📝 Enhancement Note: Interviews for operations-focused roles often assess not just technical skills but also problem-solving abilities, process thinking, and the capacity to impact business outcomes. A strong portfolio presentation is key to demonstrating these qualities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Support Services Group careers page.

• Tailor Your Resume: Highlight keywords and responsibilities from the job description. Emphasize your experience in Instructional Design, LMS Administration, eLearning development, needs analysis, and any BPO/call center experience. Quantify your achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best represent your skills in both content design and LMS administration. Ensure your portfolio is easily accessible (e.g., via a link to a personal website, cloud storage, or a dedicated portfolio platform).

• Prepare Your Presentation: Practice walking through your selected portfolio pieces, focusing on the problem, your solution, the process, and the measurable results. Be ready to discuss your approach to instructional design and LMS management.

• Research Support Services Group: Understand their services, client base (if discoverable), and company values. This will help you tailor your answers and demonstrate genuine interest during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.