Senior Service Designer

📍 Job Overview

Job Title: Senior Service Designer

Company: Computacenter AG & Co. oHG

Location: Norcross, GA

Job Type: Full-Time

Category: Service Design / IT Infrastructure Solutions

Date Posted: April 28, 2026

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: On-site

🚀 Role Summary

• This role is integral to the Services Pursuit team, focusing on the intricate design and economic viability of IT infrastructure solutions.

• Responsibilities encompass the critical assessment of client needs, the meticulous development of service designs, and the accurate calculation of costs and pricing for complex IT projects.

• The Senior Service Designer will leverage a strong understanding of IT services across various domains (Workplace, Datacenter, Networking, Unified Communications) and the broader IT outsourcing market.

• A key aspect involves collaborating with internal stakeholders and delivery units to ensure that proposed solutions align with Computacenter's capabilities, particularly the Shared Service Factory and core propositions.

📝 Enhancement Note: While the title is "Senior Service Designer," the core responsibilities and requirements lean heavily into the financial and strategic aspects of IT service solutions, closely aligning with roles found in Sales Operations, Revenue Operations, and Go-To-Market (GTM) strategy teams that focus on solutioning and deal structuring. The emphasis on "pricing large, complex IT Infrastructure projects" and "cost calculation" points to a strong financial and commercial acumen requirement, often found in operations roles supporting sales and presales functions.

📈 Primary Responsibilities

• Opportunity Qualification: Support the analysis and qualification of managed services opportunities by assessing customer requirements against Computacenter's delivery capabilities and Service Catalogue.

• Service Design Development: Conduct thorough assessments of customer requirements, map them against existing Computacenter capabilities, and identify opportunities to leverage core propositions like the Shared Service Factory.

• Solution Collaboration: Work closely with Solution Managers and Delivery teams to develop comprehensive solutions, considering technical, operational, and commercial aspects.

• Costing & Pricing: Create detailed cost calculations for developed services across the entire Services area, and develop complex pricing models for IT infrastructure projects.

• Transition & Transformation Planning: Define and communicate requirements for Transition & Transformation phases, ensuring a smooth handover to relevant support organizations.

• Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, particularly within Infrastructure & Services Providers (ISPs), to ensure alignment and successful project outcomes.

• Market Analysis: Maintain a good understanding of the IT outsourcing market, competitive landscape, and relevant technologies to inform service design and pricing strategies.

• Brand Compliance: Support customer-specific campaigns and coordinate marketing efforts, ensuring Computacenter brand compliance.

📝 Enhancement Note: The responsibilities highlight a blend of technical understanding, commercial acumen, and collaborative project management. The emphasis on "costing for developed service" and "creates complex pricing" directly points to a financial operations or presales operations function. The role requires not just designing a service but ensuring its economic feasibility and competitive positioning.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in a relevant field such as Information Technology, Business Administration, Computer Science, or a related discipline is typically expected for a Senior role. Advanced degrees or relevant certifications may be advantageous.

Experience:

• 5-10 years of progressive experience in IT services, with a significant focus on service design, solutioning, and pricing of large, complex IT infrastructure projects.

• Proven experience in the IT outsourcing market, understanding competitive dynamics and client needs.

Required Skills:

• Service Design: Expertise in designing IT services, aligning them with customer requirements and organizational capabilities.

• IT Infrastructure: Strong foundational knowledge of IT infrastructure domains, including Workplace, Datacenter, Networking, and Unified Communications.

• Pricing Strategy & Cost Calculation: Demonstrated ability to develop accurate costings and complex pricing models for IT solutions.

• Customer Requirements Analysis: Skill in assessing, clarifying, and documenting customer needs effectively.

• Managed Services: Understanding of managed services models, delivery methodologies, and operational best practices.

• Stakeholder Management: Proven ability to build and maintain strong relationships with internal stakeholders and partners.

• Risk Management: Analytical and risk-aware approach to project deliverables and bid processes.

• Solution Design: Experience contributing to the development of comprehensive technical, operational, and commercial solutions.

• Commercial Acumen: Strong commercial capability within a business-focused IT environment.

• Communication: Excellent verbal and written communication skills, capable of interacting effectively at all levels.

Preferred Skills:

• IT Outsourcing Market Understanding: Deep knowledge of the competitive landscape and trends in IT outsourcing.

• Shared Service Factory: Familiarity with leveraging shared service models and factories for efficiency.

• Transition & Transformation: Experience in planning and executing IT service transitions.

• Business Analysis: Ability to perform detailed business analysis to inform service design.

• Project Management: Foundational understanding of project management principles for managing bid deliverables.

• Personal Flexibility & Travel: Willingness to travel as required for client engagements and team collaboration.

📝 Enhancement Note: The "What you have" section directly translates into required skills. The implied experience level from "Senior" suggests a need for demonstrated success in managing complex projects and influencing stakeholders, typical of a mid-to-senior operations or Go-To-Market professional.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Service Design Case Studies: Examples of complex IT service designs developed, showcasing the process from requirement assessment to final solution proposal.

• Pricing & Costing Models: Demonstrations of pricing structures and cost calculation methodologies applied to large IT infrastructure projects.

• Solution Architecture Examples: Visual representations or descriptions of IT solutions designed, highlighting how they met specific client needs and leveraged Computacenter's capabilities.

• Stakeholder Collaboration Evidence: Documentation or descriptions of how collaborative efforts with delivery teams and ISPs were managed to achieve successful outcomes.

• Risk Mitigation Examples: Case studies illustrating how risks were identified and managed within bid processes or service designs.

Process Documentation:

• Requirement Gathering Workflows: Documented processes for assessing and clarifying customer requirements.

• Service Design Methodology: Clear outlines of the steps involved in designing IT services, including the integration of core propositions and existing capabilities.

• Costing & Pricing Procedures: Standardized procedures for calculating costs and developing pricing for IT solutions.

• Transition & Transformation Planning Frameworks: Templates or frameworks used for defining transition and transformation requirements.

• Collaboration & Handoff Protocols: Established methods for collaborating with Solution Managers, Delivery teams, and ISPs, and for ensuring successful handovers.

📝 Enhancement Note: For a Senior Service Designer role focused on solutioning and pricing, a robust portfolio demonstrating end-to-end process management is crucial. This includes showcasing the ability to translate business needs into actionable service designs and financially viable proposals, a key competency for operations professionals supporting sales cycles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior Service Designer role with 5-10 years of experience in IT services, particularly in a major metropolitan area like Atlanta (Norcross, GA), the estimated annual salary range in the US would typically be between $100,000 and $140,000. This range can fluctuate based on specific company compensation philosophies, the candidate's exact experience, and negotiation.

Benefits:

• Competitive Compensation Plans: Including base salary and potentially performance-based bonuses or incentives tied to deal closure or successful project delivery.

• Long-Term Career Opportunities: Clear pathways for advancement within the Services Pursuit team, Service Design, or broader GTM operations.

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Financial Security Plans: Retirement savings plans (e.g., 401(k) with company match), life insurance, and disability coverage.

• Paid Time Off: Generous vacation, sick leave, and holiday policies.

• Professional Development: Opportunities for training, certifications, and attending industry conferences.

Working Hours: Typically a standard 40-hour work week, with flexibility often required due to the nature of client engagements, bid deadlines, and project timelines. Occasional overtime may be necessary, especially when working under time pressure or managing complex deals.

📝 Enhancement Note: The salary estimate is based on research for similar roles in the Atlanta metropolitan area, considering the "Senior" title and implied experience level. Computacenter, being a large, publicly traded company, is expected to offer a comprehensive benefits package competitive within the IT services industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Partnering / IT Services and Solutions. Computacenter operates within the dynamic IT services sector, helping large corporate and public sector organizations with their digital transformation journeys. This involves sourcing, transforming, and managing IT infrastructure.

Company Size: Over 20,000 employees worldwide, with a significant presence in the US. This indicates a large, established organization with structured processes, extensive resources, and diverse opportunities for collaboration and career growth.

Founded: Computacenter is a public company listed on the London FTSE 250. While the exact founding date for the US operations isn't specified, the company's global presence suggests a mature and stable organizational foundation.

Team Structure:

• The Senior Service Designer is a core member of the Services Pursuit team. This team likely works closely with Sales, Presales, Solution Architects, and Delivery teams.

• Reporting structure would likely be to a manager within the Services Pursuit or Presales organization, with direct collaboration across various Infrastructure & Services Providers (ISPs) and internal business units.

Methodology:

• Data-Driven Service Design: Utilizing customer data and requirements to inform service design and solutioning.

• Collaborative Solutioning: Working in a team-oriented environment to co-create IT solutions that meet complex client needs.

• Process Optimization: Focus on maximizing the utilization of core propositions like the Shared Service Factory to drive efficiency and cost-effectiveness.

• Risk Management: Proactive identification and mitigation of risks associated with bids and service designs.

Company Website: www.computacenter.com/us

📝 Enhancement Note: Computacenter's focus on "digital transformation" and "enabling users and their business" suggests a culture that values innovation, client success, and technical expertise. As a large public company, there's likely a balance between structured processes and the agility needed to respond to market demands.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as Senior, implying a level of autonomy, expertise, and responsibility beyond entry-level or mid-level positions. It requires a strong understanding of service design principles, pricing mechanics, and stakeholder management within the IT infrastructure context. The individual is expected to contribute significantly to the "pursuit" phase of client engagements.

Reporting Structure: The Senior Service Designer reports into the Services Pursuit team, likely under a team lead or manager. They will work collaboratively with Solution Managers and various Infrastructure & Services Providers (ISPs), demonstrating a matrixed reporting and collaboration environment common in large IT organizations.

Operations Impact: The Senior Service Designer plays a critical role in the Go-To-Market (GTM) strategy by ensuring that proposed IT solutions are not only technically sound but also commercially viable and strategically aligned with Computacenter's service offerings. Their work directly influences the win/loss rate of complex deals and the profitability of delivered services, impacting overall revenue and business growth.

Growth Opportunities:

• Specialization: Deepen expertise in specific IT infrastructure domains (Datacenter, Networking, Workplace, Unified Communications) or in advanced pricing and commercial structuring.

• Leadership: Advance into roles such as Lead Service Designer, Solution Manager, or management positions within the Services Pursuit or Presales organization.

• Cross-Functional Mobility: Transition into roles in strategic account management, business development, or broader GTM strategy functions.

• Professional Development: Opportunities to gain certifications in IT service management (e.g., ITIL), project management, or specific technology areas relevant to Computacenter's portfolio.

📝 Enhancement Note: The "Senior" title and the emphasis on complex project pricing and solution development suggest a career path that is highly valued within operations and GTM functions. Growth opportunities are likely tied to increasing complexity of deals managed and leadership within the pursuit team.

🌐 Work Environment

Office Type: This role is designated as On-site, indicating a primary work location within a Computacenter office. Given the company's US hubs, this could be Norcross, GA, or potentially other regional offices as needed for collaboration. The environment is expected to be professional and office-based.

Office Location(s): The primary location specified is Norcross, GA (30092). Computacenter also has US hubs in San Francisco and Irvine, CA; Plano, TX; and New York City. This suggests that while the role is based in Norcross, there might be opportunities for collaboration or travel to these other locations.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with internal stakeholders, suggesting an office space designed to facilitate teamwork, brainstorming, and joint problem-solving.

• Tools & Technology: Access to standard office productivity tools, as well as specialized software for service design, costing, pricing, and project management. This includes potential access to CRM systems and internal knowledge bases.

• Team Interaction: Ample opportunities for direct interaction with sales teams, solution architects, delivery managers, and other members of the Services Pursuit team.

Work Schedule: A standard 40-hour work week is implied. However, due to the demands of client pursuits, bid deadlines, and the need for flexibility in client-facing roles, occasional extended hours or weekend work may be required. The company emphasizes "personal flexibility & willingness to travel" and the ability to "work under time pressure."

📝 Enhancement Note: The on-site requirement suggests a company culture that values in-person collaboration for complex solutioning and deal-making, which is common in presales and operations roles supporting high-value transactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the resume and application to assess alignment with the required experience in IT infrastructure project pricing and service design.

• First Interview (HR/Recruiter): Focus on general qualifications, cultural fit, salary expectations, and understanding of the role's scope.

• Hiring Manager Interview: Deeper dive into experience with complex IT infrastructure projects, pricing methodologies, service design principles, and stakeholder management. Expect questions about specific projects and challenges faced.

• Technical/Team Interview: May involve presenting a case study from a portfolio or working through a hypothetical service design and costing scenario. This assesses analytical skills, problem-solving abilities, and technical understanding. Collaboration with peers and solution managers might be evaluated here.

• Final Interview: Potentially with a senior leader within the GTM or Sales organization to confirm strategic alignment and discuss long-term career fit.

Portfolio Review Tips:

• Curate Selectivity: Showcase 2-3 of your most impactful projects that directly demonstrate your experience in pricing large, complex IT infrastructure.

• Structure Case Studies: For each project, clearly outline:

  • Client Challenge: The specific IT infrastructure problem or requirement.
  • Your Role & Solution: Your contribution to assessing requirements, designing the service, and developing the pricing.
  • Methodology Used: Detail the costing and pricing models applied.
  • Results & Impact: Quantify the outcomes – cost savings, efficiency gains, successful deal closure, profitability.

• Highlight Commercial Acumen: Emphasize your understanding of profitability, risk, and competitive positioning in your pricing strategies.

• Showcase Collaboration: Include examples of how you worked with technical teams, sales, and delivery to ensure feasibility and buy-in.

• Prepare for Q&A: Be ready to discuss every aspect of your portfolio examples in detail, including any challenges encountered and how you overcame them.

Challenge Preparation:

• Hypothetical Scenario: Practice developing a service design and estimating costs/pricing for a given IT infrastructure scenario. Consider factors like hardware, software, labor, support, and risk.

• Process Articulation: Be prepared to articulate your typical process for assessing requirements, designing a service, and creating a pricing proposal.

• Stakeholder Management Scenarios: Think about how you would communicate complex pricing or design choices to different stakeholders (e.g., technical teams, sales leadership, finance).

📝 Enhancement Note: The emphasis on "pricing large, complex IT Infrastructure projects" and "service design" strongly suggests that interviewers will want to see tangible evidence of this expertise, making a well-prepared portfolio essential for this role.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Systems: Likely Salesforce or a similar platform for managing opportunities, client interactions, and deal pipelines.

• Quoting & CPQ Tools: Configurator, Price, Quote (CPQ) software may be used for generating proposals and pricing, requiring proficiency in such systems.

• Proposal Generation Software: Tools for creating professional service proposals and presentations.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for internal communication and team collaboration.

Analytics & Reporting:

• Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for detailed cost calculations, financial modeling, and data analysis.

• Business Intelligence (BI) Tools: Potentially Tableau, Power BI, or similar for visualizing pricing trends, cost drivers, and profitability metrics, though direct use might be less frequent than for dedicated analysts.

• Internal Reporting Tools: Computacenter's proprietary reporting systems for tracking bid progress, costs, and revenue.

CRM & Automation:

• Service Management Tools: Experience with ITIL-based service management frameworks and associated tools (e.g., ServiceNow, BMC) might be beneficial for understanding service delivery components.

• Project Management Software: Tools like Microsoft Project, Asana, or Jira could be used for managing the transition and transformation planning aspects of service design.

• ERP Systems: Familiarity with Enterprise Resource Planning systems for understanding financial inputs and outputs related to costing and pricing.

📝 Enhancement Note: While specific tools aren't listed, the nature of the role in pricing and designing IT infrastructure solutions implies a strong reliance on advanced spreadsheet capabilities, CRM/CPQ systems, and potentially BI tools for analysis. Proficiency in Excel for complex financial modeling is almost certainly a prerequisite.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to understanding and meeting customer requirements by delivering well-designed, cost-effective IT solutions.

• Collaboration & Teamwork: Emphasis on working effectively with internal stakeholders (Sales, Delivery, ISPs) to achieve shared goals.

• Commercial Acumen & Profitability: A strong drive to ensure that proposed solutions are financially viable and contribute to the company's profitability.

• Accuracy & Attention to Detail: Meticulousness in cost calculations, pricing models, and service design to minimize risk and ensure client satisfaction.

• Efficiency & Optimization: A focus on leveraging core propositions like the Shared Service Factory to deliver services efficiently.

• Integrity & Professionalism: Upholding high standards in all business dealings and client interactions.

Collaboration Style:

• Cross-Functional Integration: The role requires deep integration with sales, solution architecture, and delivery teams to ensure seamless handoffs and cohesive solution development.

• Proactive Communication: Regularly communicating progress, risks, and requirements to all relevant stakeholders.

• Feedback-Driven Improvement: Openness to feedback from delivery teams and clients to refine service designs and pricing strategies.

• Knowledge Sharing: Contributing to the team's knowledge base by sharing insights on market trends, competitive pricing, and successful service design approaches.

📝 Enhancement Note: Computacenter, as a large, established technology partner, likely fosters a culture that balances structured processes with client-centric innovation. The values would reflect a commitment to delivering measurable business outcomes for clients through robust IT solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Cost and Value: The primary challenge will be to design services that are both cost-competitive and deliver significant value to the customer, meeting complex requirements within budget constraints.

• Rapid Technological Evolution: Keeping pace with the ever-changing IT landscape to ensure service designs remain relevant and leverage the latest technologies.

• Complex Deal Structures: Navigating intricate client requirements, diverse stakeholder needs, and competitive pressures inherent in large IT infrastructure projects.

• Internal Alignment: Ensuring buy-in and agreement on designs and costing from various internal teams (ISPs, Delivery) who may have different priorities or perspectives.

• Time Pressure: Working within tight bid deadlines and client pursuit timelines, requiring efficient and effective decision-making.

Learning & Development Opportunities:

• Domain Specialization: Opportunity to become a subject matter expert in specific IT service areas (e.g., Cloud Infrastructure, Cybersecurity Services, Managed Workplace).

• Advanced Pricing & Commercial Skills: Develop expertise in sophisticated pricing strategies, financial modeling, and contract negotiation.

• Cross-Functional Exposure: Gain deeper insights into sales strategies, delivery operations, and broader GTM initiatives.

• Industry Certifications: Pursue certifications relevant to IT service management (ITIL), project management (PMP), or specific technology areas.

• Mentorship: Opportunities to learn from experienced senior leaders within the Services Pursuit and GTM organizations.

📝 Enhancement Note: The challenges highlight the strategic and analytical nature of the role, requiring continuous learning and adaptation. The growth opportunities are clearly defined within the GTM and operations framework of a large IT services firm.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for assessing customer requirements for a large-scale IT infrastructure project, and how you translate those into a service design."

• "Walk me through a complex IT infrastructure deal you priced. What were the key cost drivers, your pricing strategy, and how did you manage risk?"

• "How do you balance the need for competitive pricing with ensuring profitability and delivering high-quality services?"

• "Tell me about a time you had to collaborate with multiple internal teams (e.g., Sales, Delivery, technical experts) to develop a solution. What were the challenges, and how did you overcome them?"

Company & Culture Questions:

• "What do you know about Computacenter's service offerings and our position in the IT services market?"

• "How do your personal values align with Computacenter's focus on digital transformation and client success?"

• "Describe your experience working within a large, matrixed organization. How do you navigate internal stakeholder relationships?"

Portfolio Presentation Strategy:

• Quantify Everything: For each case study, focus on quantifiable results – cost savings achieved, revenue generated, efficiency improvements, successful deal closures.

• Tell a Story: Frame your portfolio examples as narratives, clearly outlining the problem, your solution, and the positive outcome.

• Highlight Your Role: Be specific about your individual contributions, especially in areas of costing, pricing, and strategic design.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodologies, assumptions, and any challenges faced.

• Demonstrate Commercial Acumen: Show your understanding of the financial impact of your designs and pricing strategies.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of both the technical aspects of IT infrastructure and the commercial realities of pricing and deal-making in the IT services sector. Using the STAR method (Situation, Task, Action, Result) for behavioral questions is recommended.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Computacenter careers portal link provided.

• Resume Optimization: Tailor your resume to highlight your experience in pricing large, complex IT infrastructure projects, service design methodologies, and commercial acumen. Use keywords from the job description such as "Service Design," "IT Infrastructure," "Pricing," "Cost Calculation," and "Managed Services."

• Portfolio Curation: Prepare a portfolio that showcases 2-3 key projects demonstrating your ability to assess requirements, design IT services, and develop complex pricing models. Focus on quantifiable results and your specific contributions.

• Interview Preparation: Practice answering strategy and behavioral questions, focusing on your experience with IT infrastructure solutions and commercial aspects. Prepare to present your portfolio and discuss your approach to service design and pricing challenges.

• Company Research: Familiarize yourself with Computacenter's services, market position, and recent company news. Understand their approach to digital transformation and client partnerships to better articulate your cultural fit and strategic alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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