PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Daytona Beach, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Sales & Service

Date Posted: June 11, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the art and framing department.

• Key responsibilities include building customer relationships through personalized design consultations for custom framing solutions, directly impacting sales and production targets.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure quality, compliance, and operational efficiency.

• Daily tasks involve maintaining the visual presentation of the store, particularly the ready-made frame department, and contributing to overall store operations such as stocking and cash handling.

📝 Enhancement Note: While the title is "PT Framer," the role encompasses broader retail operational duties beyond just framing. The "PT" signifies Part-Time employment. The core focus is on customer engagement, sales, and maintaining store standards within a specific department.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by acting as a personal designer, using Elevated ABC Deliver to create memorable custom framing solutions and drive sales and production results.

• Accurately complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the visual merchandising standards and stock levels for the ready-made frame department, as well as other assigned areas including SISO (Sales in Store Only) and Directed Replenishment.

• Deliver friendly and efficient customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, and to execute company policies and standards.

• Support company-wide shrink and safety programs through diligent observation and adherence to procedures.

• Participate actively in truck unloading and stocking processes to ensure adherence to truck standards and completion within budget.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

• Acknowledge customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on consultative selling and relationship building.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a high school diploma or equivalent is generally expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and apply new skills, particularly in sales and product knowledge. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially basic design software.

• Basic measuring skills are essential for custom framing orders.

• Ability to operate framing equipment (e.g., mat cutters, assemblers) and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic cash handling and transaction processing skills.

• Ability to maintain visual merchandising standards and keep assigned areas clean and organized.

• Willingness to learn and adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a sales or design-focused role.

• Experience in selling products and/or services, with a proven ability to engage customers and close sales.

• Familiarity with art, design principles, or custom framing processes.

• Experience with Omni-channel retail processes.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a focus on trainable skills and a strong customer service aptitude. The "basic" qualification for computer and measuring skills indicates that extensive prior expertise is not a prerequisite.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or examples that demonstrate their ability to:

  • Design and execute specific visual solutions (e.g., custom framing mock-ups, merchandising displays).

  • Manage a workflow from customer consultation to final product delivery.

  • Demonstrate attention to detail and quality in their work.

  • Showcase problem-solving skills related to customer needs or project challenges. Process Documentation:

• Candidates should be prepared to discuss their understanding of and willingness to follow established processes, including:

  • Standard Operating Procedures (SOPs) for sales, production, and store operations.

  • Quality control measures for custom framing orders.

  • Inventory management and merchandising processes.

  • Cash handling and transaction protocols.

  • Safety and security procedures.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less common. The emphasis is on the candidate's ability to articulate their understanding of and commitment to following established operational processes and quality standards.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail positions with framing responsibilities in the Daytona Beach, Florida area, a typical hourly wage would range from $11.00 to $15.00 per hour.

• This estimate considers the entry-level nature of the role, the specific skills required (framing equipment operation), and the general cost of living in the region. Benefits:

• Health Insurance (Medical, Dental, and Vision) - typically available for eligible part-time employees.

• Paid Time Off (PTO) - accrual based on hours worked.

• Tuition Assistance - support for continued education.

• Employee Discounts - significant discounts on Michaels products.

• Other benefits may include 401(k) options, employee assistance programs, and potential for advancement. Working Hours:

• This is a part-time position, with hours likely ranging from 15-30 hours per week.

• The role requires flexibility to work nights, weekends, and potentially early mornings, as dictated by store operational needs and customer traffic patterns.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar retail positions in the specified location and experience level. Actual compensation may vary based on experience, performance, and specific store needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, custom framing, and decorative items.

Company Size: Large (over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada, indicating a significant operational scale and structure.

Founded: 1973. With a long history, Michaels has established brand recognition and a stable presence in the market.

Team Structure:

• The PT Framer will be part of the store's retail team, reporting to a Store Manager, Assistant Store Manager, or Department Manager (e.g., Framing Manager).

• The team typically includes various roles such as cashiers, sales associates, framers, and potentially stock associates, all working collaboratively to ensure smooth store operations.

• Cross-functional collaboration is essential, with team members assisting each other across departments to meet customer needs and operational demands. Methodology:

• Michaels emphasizes a customer-centric approach, focusing on creating positive customer experiences and driving sales through relationship building and product expertise.

• Operational efficiency is maintained through adherence to Standard Operating Procedures (SOPs) for all aspects of store management, from sales and inventory to safety and stocking.

• A data-driven approach is likely employed for inventory management (SISO, Directed Replenishment) and sales performance tracking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is built around creativity, community, and customer engagement. For operations roles, this translates to a focus on efficient processes that support a positive customer experience and a collaborative team environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (Retail Associate/Specialist). This role is designed for individuals starting their careers in retail operations or seeking to gain experience in a specialized area like custom framing.

Reporting Structure: The PT Framer will report directly to store leadership, such as the Store Manager or a designated Department Manager responsible for the framing area. This provides clear guidance and direct supervision.

Operations Impact: While this is an individual contributor role, the PT Framer's performance directly impacts store revenue through custom framing sales and overall customer satisfaction. Efficient operations in the framing department contribute to the store's profitability and reputation.

Growth Opportunities:

• Operations Skill Development: Potential to become a full-time Framer or Framing Manager, deepening expertise in custom framing design, production, and sales.

• Retail Leadership: Opportunity to move into supervisory roles (e.g., Assistant Store Manager) or management positions within Michaels stores.

• Cross-Departmental Experience: Gain experience in other store functions like visual merchandising, inventory management, or customer service leadership.

• Specialized Training: Access to training programs for advanced framing techniques, sales strategies, and operational best practices.

📝 Enhancement Note: Michaels, as a large retailer, offers structured career paths. For operations roles, growth often involves mastering core retail processes, developing leadership skills, and specializing in key departments like custom framing.

🌐 Work Environment

Office Type: Public Retail Store. The primary work environment is a customer-facing retail store setting.

Office Location(s): The specific store is located at 2500 W International Speedway Blvd, Ste 1000, Daytona Beach, FL. This location is a typical retail mall or shopping center environment.

Workspace Context:

• The work environment is a climate-controlled public retail space, with the framing shop containing specialized equipment like glass cutters and heat presses.

• Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The role involves significant standing, bending, lifting, and reaching, necessitating physical stamina.

• Collaboration occurs within the store team, with opportunities to interact with diverse customer needs.

Work Schedule: Flexible scheduling is required, including availability for nights, weekends, and potentially early mornings. This flexibility is crucial for meeting customer demand and operational requirements in a retail setting.

📝 Enhancement Note: The work environment demands adaptability to varying conditions, from customer interaction to physical tasks and potentially less controlled back-of-house areas. The framing shop itself requires careful handling of materials and equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application to assess basic qualifications, relevant experience, and availability.

• In-Person Interview: Typically with the Store Manager or Department Manager. This will likely involve behavioral questions about customer service, problem-solving, teamwork, and handling challenging situations. Expect questions about your understanding of custom framing and sales approaches.

• Skills Assessment: May include a practical demonstration of basic measuring skills or an assessment of your ability to operate framing equipment (if applicable and safety permits).

• Final Interview/Offer: A discussion of role expectations, benefits, and compensation, leading to a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't strictly required, prepare to discuss any relevant projects or experiences that showcase your skills.

• Examples to consider:

  • Any custom framing projects you've completed (even personal ones) where you can describe your design process, material selection, and final outcome.
  • Examples of successful customer interactions where you went above and beyond to meet their needs.
  • Instances where you improved a process or resolved a customer issue.
  • Visual examples of merchandising or display work if you have any.

• Focus on: Demonstrating your understanding of customer needs, problem-solving abilities, attention to detail, and ability to follow instructions.

Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for custom framing advice.

• Prepare for scenarios involving customer complaints or difficult requests.

• Think about how you would manage your time effectively to balance framing production, customer service, and other store duties.

• Understand the importance of safety protocols when working with tools and equipment.

📝 Enhancement Note: The interview process for an entry-level retail role like this is generally designed to assess personality, customer service aptitude, and basic skill competency. Highlighting enthusiasm and a willingness to learn is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools, assembly tools, glass cutters, heat presses.

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially accessing customer history.

• Basic Computer Skills: For accessing training modules, internal communications, and potentially basic design software.

Analytics & Reporting:

• While the PT Framer may not directly use advanced analytics tools, they will contribute to store-level data through:

  • Sales transaction data captured by the POS system.

  • Inventory counts and stock management data. CRM & Automation:

• Elevated ABC Deliver: This system is specifically mentioned for building customer relationships and creating custom framing solutions, suggesting a CRM-like functionality for tracking customer preferences and sales interactions.

• Omni-channel Systems: Tools supporting Buy Online, Pick Up In Store (BOPIS) and other online order fulfillment processes.

📝 Enhancement Note: The technology stack is practical and focused on supporting retail operations and custom framing. The mention of "Elevated ABC Deliver" is a key indicator of a structured sales and customer relationship management approach within the framing department.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to fuel the joy of creativity and celebration. This translates to an environment that values artistic expression and customer engagement.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and meeting customer needs.

• Teamwork & Respect: Valuing collaboration, acceptance, and respect among team members, even in challenging situations.

• Integrity & Compliance: Adhering to Standard Operating Procedures (SOPs), company policies, and ethical business practices.

• Efficiency & Quality: Commitment to completing tasks accurately, on time, and with a high degree of quality, particularly in custom framing.

Collaboration Style:

• The team operates with a collaborative spirit, where members support each other to ensure store operations run smoothly and customer needs are met.

• Open communication is encouraged for problem-solving and sharing information.

• A willingness to assist across different store functions is expected to maintain operational efficiency.

📝 Enhancement Note: The culture at Michaels encourages a blend of creative passion and operational discipline. Team members are expected to be both customer-engaging and process-oriented.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing time between customer consultations, custom framing production, general sales, stocking, and other store duties.

• Handling High Volume: During peak seasons or busy periods, managing a high volume of customer inquiries and framing orders efficiently.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools, which can be physically demanding.

• Learning Custom Framing: Mastering the technical skills and design principles required for custom framing can be a learning curve.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design techniques, and equipment operation through on-the-job training and potentially specialized courses.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management through practical application and company training programs.

• Retail Operations Knowledge: Gain a comprehensive understanding of various retail operations, including inventory management, merchandising, and loss prevention.

• Career Advancement: Potential to move into leadership roles within Michaels stores or specialize further in the framing department.

📝 Enhancement Note: Challenges in this role are typical of a busy retail environment with a specialized department. Growth is achievable through skill development and a commitment to operational excellence.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer who is browsing the framing department but seems unsure?" or "What steps would you take to sell a custom framing solution?"

• Operational Awareness: "How do you prioritize tasks when you have multiple demands on your time?" or "Why is it important to adhere to SOPs in a retail environment?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "What does 'customer-centric' mean to you?"

• "How do you contribute to a positive team environment?" Portfolio Presentation Strategy:

• If you have any visual examples of your work (even personal projects), be ready to show them and explain your process.

• Focus on storytelling: describe the problem, your solution, and the outcome.

• For framing examples, highlight material choices, design considerations, and the final aesthetic.

• For customer service examples, emphasize empathy, problem-solving, and customer satisfaction.

📝 Enhancement Note: Prepare specific examples from your past experiences that align with the job description's emphasis on customer service, sales, and operational adherence. Quantify achievements where possible.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (measuring, computer use), and your ability to follow procedures. Use keywords from the job description like "custom framing," "customer service," "sales," and "retail operations."

• Portfolio Preparation (Optional but Recommended): If you have examples of custom framing projects, design work, or merchandising displays, prepare to discuss them. Even personal projects can demonstrate relevant skills.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral examples that showcase your customer service, problem-solving, and teamwork abilities. Be prepared to discuss your enthusiasm for art and creativity.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to customer experience and creativity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.