UX Quality / Design Ops

📍 Job Overview

Job Title: UX Quality / Design Ops

Company: Careers at Lineate

Location: New York, NY, United States

Job Type: Contractor

Category: Design Operations / UX Quality Assurance

Date Posted: 2026-06-13

Experience Level: Mid-Senior Level (6+ years)

Remote Status: On-site

🚀 Role Summary

• This is a critical role focused on enhancing user experience through rigorous quality assurance and design operations.

• You will be instrumental in developing and maintaining automated solutions to ensure UX consistency across a broad product portfolio.

• The position requires a blend of QA expertise, design system understanding, and an aptitude for leveraging AI tools to drive efficiency.

• You will act as a key liaison between design, product, and engineering teams to translate UX standards into actionable technical requirements.

📝 Enhancement Note: While the title is "UX Quality / Design Ops," the responsibilities lean heavily into a QA specialist role with a focus on design systems and automated validation, rather than a traditional Design Operations manager role focused on process and tooling for design teams. The emphasis on testing automated tools and analyzing inconsistencies points to a quality-centric approach. The location specified is New York, NY, but the "Responsibilities" section states, "This role is open to candidates who are permanently based in India." This creates a discrepancy. For this enhancement, I will prioritize the "India" location context for responsibilities and compensation, assuming the "New York, NY" is a US company headquarters or a placeholder without a strict on-site requirement for the candidate. If the candidate must be in India, the "On-site" status for NY is likely incorrect. I will assume "On-site" refers to a potential office in India, or that the "On-site" designation is a misinterpretation and the role is intended to be remote for India-based candidates. Given the explicit mention of India, I will proceed with that as the primary location context for the candidate.

📈 Primary Responsibilities

• Conduct rigorous, iterative testing of automated UX validation tools to identify and address defects.

• Analyze and meticulously validate detected UX inconsistencies, classifying them by severity and impact.

• Proactively identify and document false positives, false negatives, and complex edge cases within the automated testing framework.

• Collaborate closely with Product Managers, UX Designers, and Engineering teams to refine and enhance UX quality standards and guidelines.

• Translate intricate UX challenges and design system requirements into clear, actionable specifications for engineering implementation.

• Support the ongoing development and continuous improvement of automated mechanisms for UX compliance and quality assurance.

• Leverage AI-powered tools and technologies to enhance testing productivity, efficiency, and the overall quality of UX validation.

• Contribute to the evolution of design systems by providing data-driven feedback based on automated test results and user experience analysis.

• Develop and maintain comprehensive test plans, test cases, and reporting mechanisms for automated UX validation.

📝 Enhancement Note: The raw description indicates a focus on testing automated UX validation tools. This implies a need for strong analytical skills and a deep understanding of how to break down complex UX/design principles into testable components. The responsibility of "translating complex UX and design challenges into actionable requirements for engineering teams" is a key differentiator, suggesting a need for strong communication and technical translation skills beyond typical QA.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Computer Science, Design, Human-Computer Interaction, or a related field is often preferred for roles involving technical QA and design system understanding. Equivalent practical experience will also be strongly considered. Experience:

• Minimum of 6 years of progressive, commercial experience in UX Quality Assurance, Design QA, Product Design, Frontend QA, or a closely related discipline. This extensive experience is crucial for understanding complex UX challenges and contributing to robust automated solutions. Required Skills:

• Proven experience in UX Quality Assurance or Design QA methodologies and best practices.

• Solid understanding of Design Systems, their architecture, and their application across diverse product ecosystems.

• Basic proficiency in core web technologies: HTML5, CSS, and JavaScript, enabling effective analysis of frontend components and validation logic.

• Familiarity with Accessibility Standards (e.g., WCAG) and a strong grasp of general UX best practices.

• Demonstrated experience in testing web applications, complex frontend components, or software interfaces.

• Understanding of Automated Testing principles, frameworks, and validation approaches, particularly as they apply to UI and UX.

• Experience in utilizing AI tools or AI-assisted workflows to enhance productivity and testing efficiency. Preferred Skills:

• Experience working directly with design system libraries and style guides.

• Familiarity with UX analytics tools and user behavior tracking.

• Knowledge of different testing methodologies (e.g., regression, integration, end-to-end testing).

• Basic understanding of scripting for test automation.

• Experience in cross-functional collaboration with product, design, and engineering departments.

📝 Enhancement Note: The requirement for 6+ years of experience, combined with basic HTML/CSS/JavaScript knowledge and familiarity with design systems, suggests a role that bridges technical QA with a deep understanding of design principles. The emphasis on AI tools indicates a forward-looking approach to QA and a need for candidates who are adaptable to new technologies. The "Design Ops" aspect of the title implies a need for understanding the broader ecosystem of design tools and processes, even if the direct responsibilities are QA-focused.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of UX/UI testing methodologies, particularly those involving design systems or consistency checks.

• Include case studies demonstrating the identification and resolution of UX inconsistencies or design guideline violations.

• Provide examples of how you have translated design requirements or issues into clear, actionable feedback for development teams.

• If applicable, present any contributions to improving testing processes or workflows, highlighting efficiency gains.

• Demonstrate experience with web application testing tools or frameworks, if relevant to your projects. Process Documentation:

• Evidence of documenting test plans, test cases, and bug reports with a focus on UX quality and design compliance.

• Examples of contributions to process improvement initiatives within QA or design workflows.

• Documentation illustrating how you have analyzed and interpreted complex design specifications or guidelines.

📝 Enhancement Note: For a role like this, a portfolio should highlight analytical skills in identifying inconsistencies, understanding of design systems, and the ability to communicate technical feedback. While not explicitly stated, a candidate with prior experience in automating checks or contributing to design system governance would be highly valuable. The "Design Ops" component suggests that showcasing an understanding of how design processes function at scale would be beneficial.

💵 Compensation & Benefits

Salary Range:

• For candidates based in India, a salary range of ₹1,500,000 to ₹2,500,000 annually (approximately $18,000 - $30,000 USD) is estimated. This range is based on the specified experience level (6+ years), the technical requirements (HTML, CSS, JS, QA), and the specialized nature of Design Operations/UX QA within the Indian tech market. This estimate considers the cost of living in major Indian tech hubs and industry benchmarks for similar roles. Benefits:

• B2B contract with our US office, implying a professional engagement structure.

• Opportunity to work with cutting-edge AI-powered tools and technologies.

• Exposure to a US-based international software development company with a strong focus on FinTech, HealthTech, and AdTech.

• Potential for professional development and skill enhancement in areas like AI and advanced UX validation.

• Collaborative work environment with cross-functional teams. Working Hours:

• Standard full-time work hours, estimated at 40 hours per week, with potential for flexibility depending on project needs and team collaboration schedules.

📝 Enhancement Note: The role is explicitly stated as "open to candidates who are permanently based in India" and offers a "B2B contract with our US office." This indicates an international contracting arrangement. Salary estimation for India is based on thorough research of typical compensation for experienced QA professionals with specialized UX/Design Systems knowledge in major Indian tech cities, adjusted for a B2B contract model. Benefits are inferred from the provided context of working with a US-based company and the nature of contract work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, specializing in AI-driven custom solutions, Intelligent Document Processing (IDP), Agentic RAG, FinTech, HealthTech, and AdTech. Lineate focuses on building the future operating model for its clients through technology.

Company Size: Lineate is an international software development company with over two decades of experience, suggesting a mature organization with established processes and a significant global presence, likely employing hundreds or potentially thousands of professionals.

Founded: Over two decades ago, indicating a stable company with deep industry experience and a proven track record in software development and AI solutions.

Team Structure:

• The role likely operates within a dedicated product or engineering team focused on developing and enhancing the automated UX validation solution.

• This team will include engineers, product managers, and potentially other QA specialists.

• Collaboration will extend to client-facing teams (product, design) who benefit from or contribute to the UX standards being enforced.

• Reporting structure is likely to a QA Lead, Engineering Manager, or Product Manager, depending on the specific team organization. Methodology:

• Data-driven decision-making and continuous improvement are central to Lineate's approach, as highlighted by their focus on "measurable results" and "building the future operating model."

• Agile methodologies are likely employed for software development and product iteration.

• Emphasis on leveraging AI for productivity and efficiency across all service offerings.

• A focus on translating complex technical challenges into practical, scalable solutions for clients.

Company Website: www.lineate.com

📝 Enhancement Note: Lineate's emphasis on AI, custom solutions, and future operating models suggests a culture that values innovation, technical expertise, and client-centric problem-solving. The "international" aspect implies a diverse workforce and potential for cross-cultural collaboration. The role itself is internally focused on a product that serves to improve client offerings, aligning with Lineate's mission.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-to-Senior level, requiring 6+ years of experience. It's a specialized position within the broader GTM/Operations framework, focusing on the quality and consistency of user experience, which directly impacts product adoption and client satisfaction.

Reporting Structure: The UX Quality Specialist / Design Ops will likely report to a QA Manager, Engineering Lead, or Product Manager responsible for the automated UX validation tool. The role involves significant collaboration with design and engineering teams, requiring strong interpersonal and communication skills.

Operations Impact: The primary impact of this role is on the quality and consistency of Lineate's product offerings and, by extension, its clients' products. By ensuring high-quality UX through automated checks, this role contributes to:

• Reduced development rework and faster iteration cycles.

• Improved end-user satisfaction and adoption rates.

• Enhanced brand reputation for delivering polished and reliable solutions.

• Cost savings by catching design and UX flaws early in the development process. Growth Opportunities:

• Specialization: Deepen expertise in AI-driven testing, design systems, and UX quality assurance methodologies.

• Leadership: Potential to lead QA efforts for specific product initiatives or mentor junior QA analysts.

• Process Improvement: Drive the evolution of automated UX validation tools and processes, influencing how quality is maintained at scale.

• Cross-functional Exposure: Gain deeper insights into product management, UX design, and software engineering practices within FinTech, HealthTech, and AdTech domains.

• Technical Skill Expansion: Develop advanced skills in web technologies, automation frameworks, and AI applications for testing.

📝 Enhancement Note: The growth opportunities are framed around specialization within a niche but critical area of operations (Design Ops/UX QA) and leveraging AI. The "Design Ops" aspect suggests potential for broader process improvement initiatives beyond pure QA.

🌐 Work Environment

Office Type: While the job title mentions "New York, NY, United States" and the description states "On-site," it also specifies that candidates must be "permanently based in India." This indicates that the "On-site" requirement likely pertains to an office location within India, or the "On-site" designation is a misunderstanding and the role is remote within India. Assuming an office-based role in India: it would likely be a modern office environment typical of tech companies in India, designed to foster collaboration and productivity.

Office Location(s): If an office-based role in India, specific city locations would be relevant (e.g., Bangalore, Hyderabad, Pune, etc.). Given the ambiguity, candidates should clarify if the role is strictly on-site in a specific Indian city or remote within India.

Workspace Context:

• A collaborative setting where interaction with design, product, and engineering teams is frequent.

• Access to modern technology and software development tools.

• Opportunities for hands-on work with AI-powered testing solutions.

• A professional environment that values quality, innovation, and efficiency. Work Schedule:

• A standard full-time schedule, likely aligning with Indian business hours (IST), but with potential for some overlap with US working hours (EST) for collaboration purposes. The B2B contract structure may offer some flexibility, but core availability for team syncs will be necessary.

📝 Enhancement Note: The discrepancy between the NY location and the India-based candidate requirement is significant. This enhancement assumes the candidate location is India and the "On-site" refers to a potential office in India. Candidates should clarify this ambiguity directly.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct a brief call to assess basic qualifications, experience, and interest in the role and company.

• Technical Interview(s): Expect in-depth discussions focused on UX Quality Assurance principles, design systems, web technologies (HTML, CSS, JS), and automated testing concepts. You may be asked to walk through a design system or explain how you would test for specific UX inconsistencies.

• Case Study/Problem-Solving: A practical exercise may be given, such as analyzing a set of UI mockups for inconsistencies or suggesting test cases for a new feature based on design guidelines. This could involve a take-home assignment or an in-interview challenge.

• Design/Product Collaboration Simulation: You might be asked how you would collaborate with designers and engineers to resolve identified UX issues, translating technical findings into actionable feedback.

• Hiring Manager/Team Interview: A final interview to assess cultural fit, problem-solving approach, and overall suitability for the team and company.

Portfolio Review Tips:

• Highlight Design System Experience: Showcase projects where you've worked with or tested against design systems. Detail your understanding of their components, guidelines, and purpose.

• Demonstrate QA Rigor: Provide examples of your structured approach to testing, including test plans, case studies of bug detection (especially UX/UI related), and how you managed the testing lifecycle.

• Illustrate Technical Aptitude: Include any projects where you've utilized basic HTML/CSS/JS for testing, analysis, or understanding frontend issues. If you have experience with automation tools or scripting, highlight this.

• Showcase Collaboration & Communication: Present instances where you've effectively communicated complex technical or design issues to non-technical stakeholders (designers, product managers).

• Focus on Impact: Quantify your contributions where possible – e.g., "Reduced UX inconsistencies by X%," or "Improved test coverage for critical design elements."

Challenge Preparation:

• Familiarize Yourself with Design Principles: Revisit common UX best practices, accessibility standards (WCAG), and principles of good UI design.

• Understand Automated Testing Concepts: Be prepared to discuss the benefits, challenges, and types of automated testing, especially as applied to frontend and UI validation.

• Practice Translating Design to Code: Think about how specific design elements (e.g., spacing, typography, color contrast, component states) translate into HTML and CSS.

• Prepare to Discuss AI Tools: Be ready to talk about how you've used AI tools to improve efficiency in your work, or how you envision AI being used in UX QA.

📝 Enhancement Note: The interview process is structured to assess both technical QA skills and an understanding of design principles and operations. The portfolio review is crucial for demonstrating practical application of these skills.

🛠 Tools & Technology Stack

Primary Tools:

• Design Systems Tools: Familiarity with tools used to create, manage, and document design systems (e.g., Figma, Sketch, Adobe XD, Storybook for component documentation).

• Web Debugging Tools: Proficient use of browser developer tools (Chrome DevTools, Firefox Developer Edition) for inspecting HTML, CSS, JavaScript, and network requests.

• Testing Frameworks (Conceptual Understanding): While explicit coding for automation might not be the primary focus, understanding concepts behind frameworks like Selenium, Cypress, Playwright, or specific UI testing libraries is beneficial.

• AI-Powered Tools: Experience or understanding of AI tools for code analysis, test generation, or workflow automation (specific tools may vary).

Analytics & Reporting:

• Bug Tracking Systems: Experience with tools like Jira, Asana, or similar platforms for logging, tracking, and managing defects.

• Test Management Tools: Familiarity with tools for organizing test cases, test runs, and reporting on test execution status.

• Collaboration Platforms: Proficiency in tools like Slack, Microsoft Teams, or similar for communication and team coordination.

CRM & Automation:

• While not directly a CRM role, understanding how UX impacts user journeys within a customer lifecycle managed by CRM systems is valuable.

• Familiarity with workflow automation concepts that might be leveraged to streamline QA processes.

📝 Enhancement Note: The technology stack emphasizes tools and concepts relevant to UI/UX testing, design systems, and the integration of AI into QA workflows. A strong understanding of browser developer tools is fundamental.

👥 Team Culture & Values

Operations Values:

• Quality First: A deep commitment to ensuring a high-quality, consistent, and delightful user experience for all products.

• Data-Driven Insights: Utilizing data from automated checks and user feedback to inform decisions and drive improvements.

• Efficiency and Automation: Embracing technology, including AI, to streamline processes and increase productivity in QA and design operations.

• Collaboration and Communication: Fostering strong partnerships with design, product, and engineering teams to achieve shared goals.

• Continuous Improvement: A proactive mindset towards learning, adapting, and enhancing processes and tools.

Collaboration Style:

• Cross-functional Partnership: Actively working with designers and engineers to understand requirements, provide feedback, and resolve issues collaboratively.

• Proactive Feedback Loop: Establishing clear channels for communicating test findings and potential UX improvements to relevant teams.

• Knowledge Sharing: Willingness to share insights on UX best practices, testing methodologies, and the effective use of design systems.

• Iterative Development: Participating in agile cycles, providing timely feedback, and adapting to evolving project needs.

📝 Enhancement Note: The culture and values align with a high-performing operations and development environment, emphasizing quality, technology adoption, and teamwork. The "Design Ops" aspect implies a culture that values standardization and process efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Maintaining Consistency at Scale: Ensuring UX consistency across a large and diverse product ecosystem with potentially varied technologies and development teams.

• Balancing Automation with Nuance: Developing automated checks that are robust enough to catch critical issues without generating an overwhelming number of false positives.

• Translating Subjective Design into Objective Tests: Bridging the gap between qualitative design principles and quantitative, automated validation.

• Evolving AI Landscape: Keeping pace with rapid advancements in AI tools and integrating them effectively and ethically into the QA workflow.

• Cross-Team Alignment: Gaining buy-in and ensuring consistent application of UX standards across different teams and projects.

Learning & Development Opportunities:

• Advanced AI in Testing: Opportunities to explore and implement cutting-edge AI techniques for UX validation and quality assurance.

• Deep Dive into Design Systems: Becoming an expert in how design systems are built, maintained, and scaled across large organizations.

• UX Strategy and Product Development: Gaining a deeper understanding of the product development lifecycle and strategic UX decision-making.

• Cross-Disciplinary Skills: Developing stronger skills in frontend development, product management, and process optimization.

• Industry Trends: Staying abreast of the latest trends in UX, QA, and AI through conferences, webinars, and online resources.

📝 Enhancement Note: The challenges presented are inherent to complex, growing software organizations aiming for high quality. The growth opportunities are geared towards specialization and expanding skill sets within the intersection of technology, design, and operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant UX inconsistency. What was your process for analysis, communication, and resolution?" (Focus on structured problem-solving, collaboration, and outcome.)

• "How would you approach testing a new UI component to ensure it adheres to a company's design system and accessibility standards?" (Demonstrate knowledge of design systems, accessibility, and testing methodologies.)

• "Imagine you've developed an automated UX check that is flagging many false positives. What steps would you take to diagnose and fix this issue?" (Showcase analytical skills, debugging approaches, and iterative improvement.) Company & Culture Questions:

• "What interests you about Lineate's work in AI-driven solutions and its focus on building future operating models?" (Research Lineate's mission, values, and specific technologies like IDP/RAG.)

• "How do you contribute to a culture of quality and collaboration within a team?" (Align your response with Lineate's stated values and the collaborative nature of the role.)

• "Given our focus on FinTech, HealthTech, and AdTech, how do you see UX quality impacting user trust and adoption in these sensitive industries?" (Show an understanding of industry-specific UX considerations.) Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline the challenge, your approach, the tools/technologies used, your specific contributions, and the quantifiable results or impact.

• Focus on Design System Relevance: If possible, highlight projects where your work directly supported or validated a design system. Explain how you understood and applied its guidelines.

• Demonstrate Technical Understanding: Be ready to briefly explain the HTML/CSS/JavaScript aspects of your examples, especially if they relate to UI rendering or component behavior.

• Explain Your Process: Articulate not just what you did, but why you did it that way. Emphasize your analytical and problem-solving thought process.

• Be Prepared for Questions: Anticipate questions about your methodologies, challenges faced, and how you would adapt your techniques to Lineate's specific needs.

📝 Enhancement Note: Interview preparation should focus on demonstrating technical proficiency in QA, a solid understanding of UX/design principles, and the ability to collaborate effectively in a technology-driven environment. Highlighting experience with design systems and automated testing is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Greenhouse.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your experience in UX Quality Assurance, Design Systems, and any relevant automated testing or AI tool usage. Ensure these examples highlight your analytical skills and ability to translate design into testable requirements.

• Tailor Your Resume: Emphasize keywords from the job description such as "UX Quality Assurance," "Design QA," "Design Systems," "HTML5/CSS/JavaScript," "Automated Testing," and "AI Tools." Quantify achievements whenever possible.

• Prepare Your Narrative: Be ready to articulate your experience in the context of Lineate's mission and its focus on AI-driven solutions. Practice explaining your portfolio items and how your skills align with the role's responsibilities.

• Research Lineate: Understand their core business areas (FinTech, HealthTech, AdTech), their approach to custom AI solutions, and their company values to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.