Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Lawrence, Kansas, United States

Job Type: PART_TIME

Category: Retail / Art & Design Operations

Date Posted: 2026-06-13

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing a high-quality custom framing experience for retail customers.

• It involves direct customer interaction, sales, and the hands-on production of custom framing orders.

• Responsibilities include maintaining store presentation, managing inventory, and supporting operational standards.

• The position requires a blend of customer service, technical framing skills, and basic retail operations knowledge.

📝 Enhancement Note: While not a traditional Revenue or Sales Operations role, this position involves direct customer interaction that impacts sales and customer retention, aligning with GTM principles. The emphasis on process adherence (SOPs) and quality output is critical for operational efficiency within a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and recommending suitable framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers and drive custom framing sales.
  • Provide exceptional customer service, assisting shoppers in locating products and offering solutions.

• Framing Production & Quality:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and on-time delivery.
  • Operate framing equipment and a glass cutter safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).
  • Ensure assigned areas are well-merchandised and stocked to facilitate customer shopping.
  • Participate in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Operate the cash register and execute cash handling procedures to company standards.

• Teamwork & Compliance:

  • Adhere to all Company programs and SOPs to ensure compliance with applicable laws and requirements.

  • Support company shrink and safety programs.

  • Interact positively and respectfully with colleagues, promoting organizational values and projecting a positive image.

  • Assist with Omni-channel processes as needed.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, production, and operational support within a retail context. "Elevated ABC Deliver" suggests a structured sales approach focused on customer experience and relationship building, crucial for driving higher-value custom framing sales.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, but not explicitly required.

Experience:

• 0-2 years of experience in a customer-facing or production role.

• Demonstrated ability to learn and apply new skills quickly. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills for accurate framing order preparation.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Cash handling proficiency and experience operating a cash register.

• Strong customer service orientation and interpersonal skills.

• Ability to maintain a clean and organized workspace and retail floor. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling.

• Experience selling products and/or services, demonstrating an ability to understand customer needs and offer solutions.

• Familiarity with visual merchandising principles.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are interpreted here as core skill requirements. The emphasis on basic skills suggests this is an entry-level position, with retail sales experience being a strong advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss past experiences demonstrating the required skills.

• Examples of successful customer interactions leading to sales or positive outcomes.

• Instances where precision and attention to detail were critical to task completion (e.g., accurate measurements, quality production).

• Experience with process adherence and following operational guidelines. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is a key requirement.

• Candidates should be able to articulate how they follow established workflows for order taking, production, and customer service.

• Awareness of how processes contribute to overall store efficiency and customer satisfaction.

📝 Enhancement Note: For this role, the "portfolio" is less about formal documents and more about the candidate's ability to articulate their experience and skills through behavioral interview questions, focusing on process adherence and customer interaction outcomes.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the hourly wage is expected to be competitive within the local Lawrence, Kansas market for similar roles. Based on industry benchmarks and the cost of living in Lawrence, KS, a typical range for a part-time retail associate with framing responsibilities could be between $12.00 - $16.00 per hour. This estimate may vary based on specific experience and the company's internal pay scales.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Typically offered to part-time employees based on hours worked and tenure, though specifics may vary.

• Paid Time Off (PTO) - Accrual rates may vary for part-time employees.

• Tuition Assistance - A valuable benefit for those looking to further their education while working.

• Generous Employee Discounts - Significant savings on Michaels products.

• Other benefits as detailed by The Michaels Companies Inc.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but the role is described as requiring availability for nights, weekends, and early mornings. The listed working_hours of 40 likely refers to a full-time equivalent or maximum potential hours, not guaranteed for this part-time role.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in the US Midwest and the specific responsibilities of the role. Benefits for part-time employees are often pro-rated or have specific eligibility requirements that candidates should confirm with Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creative materials and custom framing in North America.

Company Size: Large (Over 1,000 employees globally, with a significant retail footprint). Michaels operates over 1,300 stores in the US and Canada.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will occur with fellow sales associates, cashiers, and potentially stockroom personnel.

• Cross-functional interaction is primarily within the store environment, focusing on customer service and operational tasks. Methodology:

• Emphasis on adherence to Standard Operating Procedures (SOPs) for consistent execution and compliance.

• Focus on customer relationship building and sales through structured approaches like "Elevated ABC Deliver."

• Importance placed on maintaining a well-merchandised and visually appealing store environment.

• Commitment to safety and shrink reduction programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture values creativity, customer engagement, and operational efficiency within a structured retail framework. The size of Michaels means established processes and a clear brand identity are paramount.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role is designed for individuals starting their careers or seeking part-time employment.

Reporting Structure: Reports to store management (e.g., Store Manager, Assistant Manager), with day-to-day guidance likely from a department supervisor or lead.

Operations Impact: Directly impacts store sales through custom framing orders and general customer service. Contributes to operational efficiency by maintaining store standards, accurate order fulfillment, and adhering to processes. Positive customer interactions enhance brand loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer service.

• Advancement within Store: Potential to move into roles with more responsibility within the store, such as Key Holder, Department Lead, or Assistant Manager, depending on performance and available openings.

• Cross-Training: Possibility of learning other store operations such as cashiering, receiving, or visual merchandising.

• Company-Wide Opportunities: Michaels is a large organization, offering potential for transfers or advancement to corporate roles for individuals who demonstrate strong performance and potential.

📝 Enhancement Note: This role serves as a foundational step within the retail operations of Michaels. Growth is typically organic within the store environment, emphasizing demonstrated competence in customer service, sales, and operational execution.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing area within the store.

Office Location(s): 3106 Iowa St Ste 210, Lawrence, Kansas.

Workspace Context:

• The environment is customer-facing, requiring a professional and friendly demeanor at all times.

• The framing shop involves specialized equipment and materials (glass cutter, heat press).

• Collaboration with team members is expected for customer assistance, task completion, and operational support.

• Stock rooms may not be climate-controlled, and some outdoor work may be required during truck unloads.

Work Schedule: This is a part-time position. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is likely a key requirement.

📝 Enhancement Note: The work environment is dynamic and customer-centric. Candidates should be comfortable in a busy retail setting, adaptable to varied tasks, and prepared for non-traditional work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening Call: A brief phone call with an HR representative or hiring manager to discuss basic qualifications and interest.

• In-Person Interview: Typically a one-on-one interview with the Store Manager or department lead. This will likely involve:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer requests, sales scenarios, and operational challenges.
  • A discussion about your ability to learn and operate framing equipment.
  • Assessment of your physical capabilities for the role's demands.

• Potential Skills Assessment: May include a brief demonstration or discussion of measuring skills or understanding of framing concepts.

Portfolio Review Tips:

• Since a formal portfolio isn't standard, prepare to discuss specific examples from past experiences that highlight:

  • Your customer service successes and how you built rapport.

  • Instances where you effectively sold a product or service.

  • Your attention to detail in tasks requiring precision.

  • Your ability to follow instructions and procedures.

  • Any experience with tools or equipment similar to framing machinery. Challenge Preparation:

• Be ready to answer questions like:

  • "How would you handle a customer who is unhappy with their framing order?"
  • "Describe a time you had to persuade a customer to purchase a product or service."
  • "How do you ensure accuracy when taking measurements or completing orders?"
  • "What would you do if a customer asked for something outside of our standard framing options?"

• Practice articulating your understanding of the importance of SOPs and quality control in a retail framing environment.

📝 Enhancement Note: The interview process is geared towards assessing customer service aptitude, sales potential, operational compliance, and the ability to learn technical skills. Preparation should focus on behavioral examples and demonstrating a customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specific machinery for cutting mats, assembling frames, and potentially heat presses for certain applications.

• Glass Cutter: Essential tool for custom glass sizing.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Cash Register/POS System: For processing sales transactions, managing customer orders, and potentially inventory lookups.

• Basic Computer Skills: For POS system, potential email communication, and online training modules.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales performance, order volume, and inventory levels impact the store's success is beneficial.

• Familiarity with POS reports for sales tracking is a plus. CRM & Automation:

• The POS system may have basic CRM functionalities for customer order history.

• Omni-channel processes might involve interaction with online order fulfillment systems.

📝 Enhancement Note: Proficiency with basic tools and technology is required. The emphasis is on practical, hands-on tools used in framing and retail sales, rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Contributing to customers' creative projects and celebrations.

• Customer Focus: Prioritizing exceptional customer service and building relationships.

• Quality & Craftsmanship: Delivering high-quality custom framing solutions.

• Efficiency & Compliance: Adhering to SOPs and operational standards to ensure smooth store function.

• Teamwork & Respect: Collaborating positively with colleagues and fostering an inclusive environment.

Collaboration Style:

• Cooperative and supportive, working together to meet customer needs and operational goals.

• Open communication is encouraged to resolve issues and share best practices.

• Team members are expected to assist each other, especially during busy periods or when handling complex customer requests.

📝 Enhancement Note: The culture at Michaels emphasizes fostering creativity, providing excellent customer experiences, and working collaboratively within established operational guidelines.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively engaging customers for sales while also managing production timelines for custom orders.

• Handling Diverse Customer Needs: Meeting a wide range of aesthetic preferences and budget constraints for framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment.

• Learning Curve: Mastering the technical aspects of framing and operating equipment safely and efficiently.

• Maintaining Standards: Consistently upholding quality, merchandising, and operational standards in a fast-paced environment.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing, mat cutting, and design consultation.

• Sales & Customer Service Skills: Enhance consultative selling techniques and customer relationship management.

• Retail Operations Knowledge: Gain experience in inventory management, merchandising, and point-of-sale systems.

• Potential for Advancement: Opportunities to grow into leadership roles within the store.

📝 Enhancement Note: This role offers hands-on skill development in a niche area of retail, coupled with opportunities to hone customer service and sales abilities.

💡 Interview Preparation

Strategy Questions:

• Customer Service/Sales: "Describe a time you went above and beyond to help a customer." "How would you approach selling a higher-end framing package to a customer?" "What are the key elements of building a good customer relationship?"

• Operational/Process: "How do you ensure accuracy in your work?" "Why is it important to follow Standard Operating Procedures?" "How would you handle a situation where you couldn't find a product a customer was looking for?"

• Technical/Skills: "What experience do you have with tools or equipment that require precision?" "How comfortable are you learning to operate new machinery?"

Company & Culture Questions:

• Research Michaels' mission and values. Be prepared to discuss how your approach to work aligns with creativity, customer focus, and teamwork.

• Understand the importance of custom framing as a key service offering for Michaels.

• Think about how you would contribute to a positive and productive team environment. Portfolio Presentation Strategy:

• Prepare 2-3 specific examples from past work or school experiences that demonstrate:

  • A successful customer interaction resulting in a positive outcome or sale.
  • A time you ensured accuracy and attention to detail in a task.
  • Your ability to follow instructions and complete a project according to specifications.

• Be ready to discuss your experience with basic tools or equipment, and your willingness to learn new technical skills.

📝 Enhancement Note: Focus on demonstrating a strong work ethic, excellent customer service skills, a willingness to learn technical tasks, and an understanding of retail operations.

📌 Application Steps

To apply for this Part-Time Framer position:

• Visit the Michaels Careers website or the provided Workday link to submit your application.

• Resume Tailoring: Ensure your resume highlights any relevant customer service, sales, or hands-on experience. Use keywords such as "customer service," "sales," "merchandising," "attention to detail," and "tool operation" if applicable.

• Prepare Behavioral Examples: Think of specific situations that demonstrate your skills in customer interaction, problem-solving, attention to detail, and teamwork.

• Research Michaels: Familiarize yourself with their products, services (especially custom framing), and company values to articulate your interest and cultural fit.

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on clarity, conciseness, and positive outcomes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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