PT FRAMER

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Westerly, Rhode Island, United States

Job Type: Part-Time

Category: Retail Operations / Sales

Date Posted: 2026-06-25

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales support within a retail environment, specifically specializing in custom framing solutions.

• Key responsibilities include direct customer engagement, consultative selling of framing services, and executing custom framing orders with precision and quality.

• The position requires adherence to operational standards, including maintaining store appearance, managing inventory, and accurate transaction processing.

• Successful candidates will leverage basic computer and measuring skills to assist customers and operate specialized framing equipment.

📝 Enhancement Note: This role is a part-time, on-site position within a retail setting, focusing on a specialized service (custom framing) rather than a broad revenue or sales operations function. The "operations" aspect is at the store level, emphasizing process adherence, customer flow, and sales execution within a physical location.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their framing needs.
  • Utilize consultative selling techniques to propose and close custom framing solutions, driving sales performance.
  • Provide a memorable customer experience that encourages repeat business and positive word-of-mouth.

• Custom Framing Execution:

  • Accurately measure artwork and customer specifications for custom framing orders.
  • Operate specialized framing equipment, including mat cutters and assembly tools, to produce high-quality finished products.
  • Ensure all framing orders are completed accurately, on time, and to the customer's satisfaction.

• Store Operations & Merchandising:

  • Maintain the visual appeal and organization of the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.
  • Uphold store standards for cleanliness, safety, and clutter-free environments to enhance the shopping experience.
  • Assist with truck un-loads and stocking processes, ensuring adherence to established standards and timelines.

• Transaction & Inventory Management:

  • Operate the cash register efficiently and accurately, executing all cash handling procedures to standard.
  • Support inventory management initiatives through accurate receiving, stocking, and potential cycle count activities.
  • Assist with Omni-channel processes, which may include order fulfillment for online purchases or in-store pickups.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational consistency.

  • Support company-wide shrink and safety programs by following established guidelines.

  • Interact positively and respectfully with colleagues, fostering a collaborative and supportive work environment.

📝 Enhancement Note: The responsibilities are heavily geared towards direct customer interaction and in-store execution rather than strategic operational planning or system optimization typical of corporate Revenue/Sales Operations roles. Emphasis is placed on sales, service, and procedural compliance at the store level.

🎓 Skills & Qualifications

Education:

• No specific educational degree is mandated, but a foundational understanding of basic mathematics and measurement is implied. Experience:

• 0-2 years of experience in a customer-facing role, preferably within retail or a service-oriented environment.

• Experience in sales, particularly consultative selling or product demonstration, is highly valued. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and potentially basic order entry software.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Equipment Operation: Aptitude for learning and safely operating framing equipment, including mat cutters and potentially heat presses.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions with a positive attitude.

• Cash Handling: Demonstrated ability to accurately process financial transactions and manage cash drawer.

• Merchandising Acumen: Understanding of how to present products attractively and maintain an organized retail space.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven track record in selling products or services, with an ability to upsell and cross-sell framing solutions.

• Art/Design Aptitude: A basic understanding or appreciation for art and design principles can be beneficial for framing consultations.

📝 Enhancement Note: The qualifications are entry-level, focusing on practical skills and customer interaction rather than advanced analytical or strategic operational capabilities. The emphasis is on the ability to learn and execute specific store-level processes and services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight practical examples of their ability to:
  • Customer Service Success: Detail instances where exceptional customer service led to positive outcomes or repeat business.
  • Problem-Solving: Describe situations where they resolved a customer issue or improved a process within a previous role.
  • Sales Achievements: Showcase any metrics or achievements related to sales targets or customer satisfaction scores.
  • Process Adherence: Provide examples of how they followed established procedures or SOPs to ensure consistency and quality.

Process Documentation:

• Candidates will be trained on and expected to follow established Standard Operating Procedures (SOPs) for all aspects of the job, including:

  • Customer consultation and order placement process.

  • Custom framing production and quality control workflow.

  • Cash register operation and transaction processing.

  • Store maintenance, merchandising, and inventory stocking procedures.

📝 Enhancement Note: This section is adapted to reflect the nature of an entry-level retail role. A traditional "operations portfolio" with complex process diagrams or system implementations is not expected. Instead, the focus is on demonstrating practical application of learned procedures and customer-centric problem-solving.

💵 Compensation & Benefits

Salary Range:

• The stated total base pay range for this position is $16.25 - $19.10 per hour.

• This range reflects potential variations based on experience, specific skills, and local market conditions within Westerly, Rhode Island. Benefits:

• As a part-time team member, eligibility for benefits may vary, but Michaels offers a comprehensive package for eligible employees, which may include:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness: Medical, Dental, and Vision Insurance, Telemedicine Services, Employee Assistance Program (EAP), Flexible Spending Accounts (FSAs).
  • Financial & Personal Support: Commuter Benefits, Tuition Assistance, Adoption Assistance, Voluntary Insurance Options.
  • Employee Perks: Significant employee discounts on Michaels products and access to partner discount programs.
  • Paid Time Off: Accrued paid time off may be available based on hours worked and company policy.

Working Hours:

• This is a Part-Time position. Specific working hours will be scheduled based on business needs, and may include nights, weekends, and early mornings. The role is expected to average around 40 hours per week, though this may fluctuate based on seasonal demand and business requirements.

📝 Enhancement Note: The salary range is explicitly provided. Benefits are listed based on the company's general offerings, with a note on potential eligibility variations for part-time roles. Working hours are clarified as part-time with typical retail scheduling flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates within the Retail sector, specifically focusing on arts, crafts, and custom framing. This industry is characterized by seasonal fluctuations, a strong emphasis on customer experience, and a need for adaptable store operations. The company is a leader in its market, providing a wide range of creative products and services. Company Size:

• Michaels is a large, publicly traded company with over 1,300 stores in North America. This scale means established operational frameworks, brand recognition, and opportunities for internal advancement, but also a structured corporate environment. Founded:

• Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail arts and crafts market. This legacy suggests a stable company with refined business practices and a deep understanding of its customer base. Team Structure:

• Store-Level Focus: The immediate team will consist of fellow store associates, a dedicated framing specialist (this role), and store leadership (e.g., Store Manager, Assistant Manager).

• Reporting: This role typically reports to the Framing Supervisor or Store Manager, depending on the store's organizational structure.

• Cross-Functional Collaboration: While primarily customer-facing, collaboration extends to other store departments for inventory management, sales support, and Omni-channel fulfillment. There's also interaction with distribution centers for stocking and replenishment.

Methodology:

• Customer-Centric Approach: All operations are geared towards enhancing the customer experience, from in-store presentation to personalized service.

• Process Standardization: A strong reliance on Standard Operating Procedures (SOPs) ensures consistency across all locations for service, sales, and operational tasks.

• Data-Informed Merchandising: Merchandising and inventory decisions are often informed by sales data and customer demand patterns.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: Context is provided to frame the role within a large retail organization, emphasizing store-level operations and customer interaction as the primary focus, rather than corporate-level strategic operations.

📈 Career & Growth Analysis

Operations Career Level:

• This "PT Framer" position is an Entry-Level Retail Associate role with a specialization. It is foundational within the store operations hierarchy, focusing on direct customer service, sales execution, and procedural adherence. It's a hands-on role that builds core retail competencies. Reporting Structure:

• The role typically reports to a Store Manager or Assistant Store Manager, and potentially a Framing Supervisor if the store is large enough to have one. This structure provides direct supervision and guidance on daily tasks and performance metrics. Operations Impact:

• At the store level, the impact is direct and tangible:

  • Revenue Generation: Directly contributes to store sales through custom framing and general product sales.
  • Customer Loyalty: Builds customer relationships that drive repeat visits and positive brand perception.
  • Operational Efficiency: Ensures smooth execution of framing processes and store operational tasks, contributing to overall store performance.
  • Brand Representation: Acts as a key brand ambassador, embodying Michaels' values and service standards.

Growth Opportunities:

• Within the Store:

  • Progression to roles like Senior Framer, Key Holder, or Assistant Store Manager.
  • Opportunities to cross-train in other store departments (e.g., receiving, visual merchandising).

• Skill Development:

  • Enhanced sales and consultative selling skills.
  • Advanced framing techniques and knowledge of art/display materials.
  • Proficiency in retail POS systems and inventory management tools.
  • Development of leadership and team collaboration skills.

• Company-Wide:

  • Potential to move into corporate roles in areas like Merchandising, Operations, or Training, though this often requires further education or experience.

📝 Enhancement Note: The growth analysis is tailored to a retail career path, highlighting progression within store operations and the development of practical skills relevant to the industry.

🌐 Work Environment

Office Type:

• This is a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing counter/area within a Michaels store. Office Location(s):

• The specific location is Westerly, RI (19 Airport Rd). The environment is a climate-controlled retail space accessible to the public. Workspace Context:

• Collaborative Environment: Works closely with other store associates and management. Requires effective communication and teamwork to manage customer flow, sales, and operational tasks.

• Tools & Technology: Access to a cash register/POS system, framing equipment (mat cutters, assembly tools), potentially a heat press, computers for order entry, and basic store supplies.

• Team Interaction: Frequent interaction with colleagues for task coordination, support, and problem-solving throughout the workday.

Work Schedule:

• Flexible Scheduling: Work hours include nights, weekends, and early mornings, typical for retail environments. This flexibility allows for coverage during peak shopping times and operational needs. The role is part-time, with hours determined by business demand.

📝 Enhancement Note: The description focuses on the practical aspects of the retail store environment, including the collaborative nature, available tools, and the need for schedule flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect an interview with the Store Manager or Assistant Manager. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and how you handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting scenarios related to framing consultations, sales, or store operations (e.g., "How would you help a customer choose a frame for their artwork?").
  • Skills Assessment: Discussion of your measuring skills, comfort with tools, and any prior framing or retail experience.
  • Cultural Fit: Evaluating your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. However, be prepared to discuss:
  • Past Achievements: Highlight any sales successes, customer service commendations, or positive feedback from previous roles.
  • Relevant Skills: Clearly articulate your measuring skills, computer proficiency, and any experience with tools or equipment.
  • Problem-Solving Examples: Use the STAR method (Situation, Task, Action, Result) to describe how you've solved customer issues or improved processes.
  • Framing Interest: Express your enthusiasm for custom framing and creativity, demonstrating a passion for the product.

Challenge Preparation:

• Be ready to discuss how you would:
  • Approach a Framing Consultation: Outline your process for understanding customer needs, recommending materials, and explaining pricing.
  • Handle a Sales Objection: Prepare responses for common customer hesitations regarding price or design.
  • Manage Time: Explain how you would balance customer service, framing production, and other store duties during a shift.

📝 Enhancement Note: This section is adapted to the entry-level, retail-focused nature of the application process. The emphasis is on practical skills, customer service aptitude, and behavioral/situational interview techniques rather than complex operational case studies.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: (Point of Sale) - For processing transactions, managing customer accounts, and potentially initiating framing orders. Specific system unknown, but proficiency with modern retail POS is key.

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher)
  • Assembly tools (e.g., V-nailers, staplers)
  • Potentially a heat press for specific mounting or finishing techniques.
  • Glass cutter.

• Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• While direct access to complex analytics tools is unlikely for this role, understanding that store performance is tracked is important. Associates contribute to:

  • Sales performance metrics.

  • Inventory accuracy.

  • Customer satisfaction scores. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM capabilities for tracking customer orders and contact information. The focus is on using this to build relationships and facilitate repeat business.

• Automation: Basic automation in terms of POS transactions and potentially inventory replenishment systems (like SISO/Directed Replenishment).

📝 Enhancement Note: This section details the specific tools and technology relevant to a retail framing role, focusing on POS systems, framing equipment, and basic inventory/customer management functionalities.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels aims to be a place that fuels creativity. Associates are expected to embody this spirit and help customers bring their creative visions to life.

• Customer Focus: Prioritizing the customer experience is paramount. This means being helpful, friendly, and solution-oriented in all interactions.

• Integrity & Respect: Maintaining honesty, ethical conduct, and treating all team members and customers with respect is fundamental.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and maintain a positive work environment.

• Efficiency & Quality: Balancing the need for speed in customer service and operations with a commitment to high-quality product and service delivery.

Collaboration Style:

• Supportive & Responsive: Team members are encouraged to assist each other, especially during busy periods or when complex customer needs arise.

• Process-Oriented: Collaboration often involves following established procedures together to ensure tasks are completed correctly and efficiently.

• Open Communication: Encouragement of clear communication regarding customer needs, inventory status, and operational challenges.

📝 Enhancement Note: The values and collaboration style are framed around a retail environment, emphasizing customer engagement, product creativity, and teamwork within a structured operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, framing production, cash transactions, and store upkeep simultaneously requires strong time management and prioritization skills.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Skill Acquisition: Learning to operate specialized framing equipment safely and effectively, as well as mastering the nuances of different framing materials and techniques.

• Performance Metrics: Consistently meeting sales targets for custom framing and contributing to overall store performance goals.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized knowledge in custom framing techniques, materials, design principles, and equipment operation.

• Sales & Customer Service Skills: Honing consultative selling, active listening, and problem-solving skills to enhance customer interactions and drive sales.

• Retail Operations: Gaining practical experience in store merchandising, inventory management, cash handling, and operational procedures.

• Potential for Advancement: Opportunity to grow into leadership roles within the store or explore other areas within the Michaels organization.

📝 Enhancement Note: Challenges and growth opportunities are specific to the retail framing role, focusing on practical skill development, customer interaction, and potential career progression within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• Framing Consultation Approach: Be prepared to walk through how you would consult with a customer about framing their artwork. Discuss how you'd ask questions to understand their needs, suggest materials, and explain the process and pricing.

  • Preparation: Practice a mock consultation. Think about different art types (photos, paintings, diplomas) and styles (modern, traditional).

• Handling Sales Objections: How would you respond if a customer finds the custom framing price too high or is unsure about a design choice?

  • Preparation: Focus on reinforcing value, explaining craftsmanship, offering alternative options, and reiterating the benefits of custom framing.

• Customer Service Scenarios: Prepare examples of how you've handled difficult customers or gone above and beyond to satisfy a customer.

  • Preparation: Use the STAR method. Think about specific situations where you demonstrated patience, empathy, and problem-solving skills. Company & Culture Questions:

• Why Michaels? What attracts you to working for Michaels, and specifically in a framing role?

  • Preparation: Research Michaels' mission, values, and their position in the arts and crafts market. Express your passion for creativity and customer service.

• Teamwork: How do you contribute to a positive team environment? Describe a time you collaborated with colleagues to achieve a goal.

  • Preparation: Highlight your ability to communicate, support others, and work towards common objectives.

• Attention to Detail: How do you ensure accuracy in your work, especially when dealing with measurements or transactions?

  • Preparation: Emphasize your methodical approach and commitment to quality. Portfolio Presentation Strategy:

• Since a formal portfolio isn't typical, focus on your resume and your ability to articulate your experience:

  • Highlight Relevant Skills: Clearly emphasize any experience with measuring, sales, customer service, or working with tools.
  • Quantify Achievements: If possible, use numbers to describe your successes (e.g., "consistently met sales targets," "handled X transactions per shift").
  • Showcase Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative projects to life.

📝 Enhancement Note: Interview preparation is tailored to the specific demands of a retail framing role, focusing on practical scenarios, customer interaction, and demonstrating core retail competencies.