framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Stockton, California, United States

Job Type: Part time

Category: Retail Operations

Date Posted: 2026-07-25

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically centered around custom framing solutions.

• It involves direct customer interaction to understand needs, build relationships, and propose tailored framing products and services.

• Key responsibilities include operational tasks such as order fulfillment, maintaining store presentation, and accurate cash handling.

• The position requires a blend of customer service, sales acumen, and practical skills in operating framing equipment.

📝 Enhancement Note: While the job title is "Framer," the description indicates a broader retail associate role with a specialization in custom framing. The emphasis on customer relationship building and sales suggests a GTM (Go-To-Market) aspect within the retail operations context.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized and memorable custom framing solutions, acting as a design consultant.

• Drive sales and production targets by effectively presenting and selling custom framing services and related products.

• Execute custom framing orders with a high degree of quality and adhere to specified timelines for timely delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop-In-Shop) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and maintain operational standards.

• Support company-wide shrink and safety programs to minimize loss and ensure a secure working environment.

• Interact positively and respectfully with colleagues and customers, promoting a commitment to the organization's vision and values.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately and execute cash handling procedures according to established standards.

• Acknowledge all customers, assist with product location, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store.

📝 Enhancement Note: The responsibilities outline a hands-on operational role with significant customer-facing duties. The inclusion of "Elevated ABC Deliver" suggests a specific sales methodology or customer engagement framework that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic math and measurement is essential for framing accuracy.

Experience: Entry-level candidates with a strong aptitude for learning and customer service are encouraged, though prior retail or sales experience is preferred.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Proficiency in basic measuring skills to ensure accurate framing dimensions.

• Ability to operate specialized framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic math skills for calculations related to sales and measurements. Preferred Skills:

• Prior retail experience, demonstrating an understanding of store operations and customer flow.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing processes or art installation.

• Experience with cash handling and POS systems.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" are crucial. Candidates should highlight any experience, even informal, that demonstrates these skills. For example, helping friends/family with DIY projects involving measurements or cutting can be framed as relevant experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate proficiency in customer engagement through examples of problem-solving and solution-oriented interactions.

• Showcase experience with order fulfillment processes, emphasizing accuracy and timeliness.

• Highlight any involvement in visual merchandising or maintaining store presentation standards.

• Present examples of successful sales interactions or upselling techniques, particularly in a consultative capacity. Process Documentation:

• Ability to follow and execute established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Willingness to learn and adapt to new operational processes and company programs.

• Understanding of how to maintain a safe and efficient workspace, including equipment operation and clean-up protocols.

📝 Enhancement Note: A formal portfolio might not be required for this entry-level role, but candidates should prepare to discuss their relevant experiences and how they align with the responsibilities, especially regarding customer interaction, sales, and operational tasks. Focusing on "how" they performed tasks and the "results" is key for any discussion.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

This range reflects the entry-level nature of the position and the specific market for Stockton, California. The final offer will depend on experience, skills, and adherence to qualifications.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Health Coverage: Medical, Dental, and Vision insurance options to support well-being.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members building their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. While specific hours vary, expect a schedule that may include nights, weekends, and early mornings to meet operational needs and customer demand.

📝 Enhancement Note: The salary range is competitive for a part-time, entry-level retail role in California. The comprehensive benefits package is a significant draw, especially the tuition assistance and adoption assistance, which are less common in similar roles. Candidates should inquire about eligibility requirements for specific benefits.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing). Michaels operates as a leading specialty retailer, focusing on providing inspiration, products, and services for creative individuals and celebrations.

Company Size: Over 1,300 stores across North America, indicating a large, established retail operation with significant operational complexity.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established processes and a deep understanding of its market.

Team Structure:

• This role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Close collaboration with fellow retail associates, cashiers, and potentially other department specialists.

• Cross-functional interaction is primarily within the store environment, supporting overall store operations and customer service goals. Methodology:

• Emphasis on data-driven decision-making for inventory management (Directed Replenishment) and sales performance.

• Adherence to structured workflow planning and optimization through SOPs.

• Focus on efficiency practices in stocking, merchandising, and customer service to maximize throughput and satisfaction.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity." This implies a culture that values creativity, customer inspiration, and a supportive team environment. For a Framer role, understanding this creative aspect and how it translates into customer solutions is key.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time operational role within a retail setting. It serves as a foundational role for individuals beginning their careers in customer-facing operations.

Reporting Structure: Directly reports to store management, with daily guidance and oversight from supervisors.

Operations Impact: The Framer directly impacts store revenue through sales of custom framing and contributing to overall store sales through customer assistance and merchandising. They also influence customer satisfaction and loyalty through positive interactions and quality service.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, design principles, and customer consultation.

• Advancement: Potential to move into roles such as Lead Framer, Assistant Department Manager, or even Store Management positions within Michaels, depending on performance and ambition.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational experience.

📝 Enhancement Note: For an entry-level role, the growth path is clear within the retail operations framework. Highlighting a passion for art, design, and customer service can position candidates for advancement. Demonstrating leadership potential and a strong work ethic will be crucial.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): 628 W Hammer Ln, Stockton, CA. This is a physical retail location, not a corporate office.

Workspace Context:

• The environment is customer-facing, requiring constant interaction and a positive attitude.

• The framing shop will have specialized equipment (glass cutter, heat press) and materials, requiring attention to safety and organization.

• Stock rooms may not always be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

Work Schedule: This is a part-time role. Working hours are flexible to accommodate store operating hours, which include nights, weekends, and early mornings. The role requires standing for long periods.

📝 Enhancement Note: Candidates should be comfortable with a dynamic, fast-paced retail environment. The physical demands are significant, and a proactive approach to safety and organization is essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application, highlighting relevant skills and experience.

• Phone/Video Screen: A brief screening to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically with the Store Manager or Framing Department Manager. This will likely involve behavioral questions, scenario-based questions, and a demonstration of basic skills if applicable.

• Skills Assessment: May include a practical assessment of measuring skills or a discussion about how you would handle specific customer framing requests.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is unlikely to be required. However, be prepared to discuss specific examples from past experiences that demonstrate:

  • Customer service excellence.
  • Problem-solving skills (e.g., how you handled a difficult customer or a complex request).
  • Sales successes or consultative selling approaches.
  • Any experience with tools, measurements, or creative projects.

• Prepare to talk about projects you've worked on, even if personal, that involved precision, design, or custom creation. Challenge Preparation:

• Be ready to answer questions about how you would handle specific customer scenarios in the framing department (e.g., "A customer wants to frame a valuable piece of art; what questions would you ask?").

• Prepare to discuss your understanding of the Michaels brand and its commitment to creativity.

• Think about how you would ensure a safe and efficient workspace for framing operations.

📝 Enhancement Note: The interview process will likely focus heavily on behavioral and situational questions to gauge customer service aptitude, problem-solving skills, and cultural fit. Demonstrating enthusiasm for art, design, and helping customers is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools such as mat cutters, saws, jointers, and potentially heat presses for mounting.

• Glass Cutter: Essential for custom glass sizing for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for framing.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

Analytics & Reporting:

• While not directly operating complex analytics tools, understanding how sales data (e.g., from POS) impacts inventory and staffing is beneficial.

• Familiarity with basic reporting from POS systems for sales performance. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and preferences.

• Understanding of Omni-channel processes (e.g., BOPIS) involves interacting with online order systems.

📝 Enhancement Note: Proficiency with specialized framing equipment and a POS system is expected. While advanced analytics are not required, an understanding of how these tools support retail operations is a plus.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging customers and team members to explore their creative potential.

• Customer Focus: Prioritizing customer satisfaction and building strong relationships.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Adhering to company policies, safety standards, and ethical practices.

• Efficiency: Striving for smooth operations, accurate order fulfillment, and well-maintained store presentation.

Collaboration Style:

• Emphasis on a supportive and collaborative team environment within the store.

• Open communication is encouraged to address customer needs and operational challenges.

• Willingness to assist colleagues across different store functions.

📝 Enhancement Note: Michaels emphasizes inclusivity and a positive culture. For this role, demonstrating a passion for art and creativity, combined with a strong work ethic and customer-centric attitude, will align well with the company's values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, sales, and general store maintenance simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized tools.

• Customer Expectations: Managing diverse customer needs and expectations for custom art framing.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in framing techniques, materials, design principles, and conservation methods.

• Sales & Consultation Skills: Develop consultative selling approaches to effectively guide customers through framing options.

• Retail Operations: Gain comprehensive experience in various aspects of retail store management, from sales and merchandising to inventory and customer service.

• Potential for Further Training: Opportunities to learn about other areas of the business and explore career advancement.

📝 Enhancement Note: The role offers a clear path for skill development in a specialized area (custom framing) while also providing broad retail operational experience. Candidates who are eager to learn and take on responsibility will find growth opportunities here.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales: "How would you approach selling custom framing to a customer who seems hesitant?" "What questions would you ask to understand a customer's framing needs?"

• Problem-Solving: "Imagine a framing order is delayed; how would you communicate this to the customer and what solutions could you offer?" "How do you prioritize tasks when multiple customers need attention?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What does creativity mean to you?" "How do you contribute to a positive team environment?"

• "What do you know about our custom framing services?" Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, prepare to discuss your resume points with specific examples.

• For each key responsibility (e.g., customer service, sales, order fulfillment), have a brief story or example ready that illustrates your capability.

• Be ready to talk about any creative projects you've undertaken that showcase attention to detail, design sense, or precision.

📝 Enhancement Note: Focus on demonstrating enthusiasm for art, design, and customer interaction. Be ready to provide concrete examples of your skills and experiences, even if they come from non-retail contexts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Customize Your Resume: Ensure your resume clearly highlights any customer service, sales, measuring, or hands-on experience. Use keywords from the job description like "customer service," "sales," "measuring skills," and "retail operations."

• Prepare Your Examples: Think of specific situations where you demonstrated strong customer service, problem-solving, or sales abilities. Be ready to share these using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and their brand values related to creativity and community.

• Practice Your Answers: Rehearse answers to common interview questions, focusing on how your skills and experiences align with the Framer role and Michaels' culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.