UX Designer

📍 Job Overview

Job Title: UX Designer

Company: CW Retail Services Pty Ltd

Location: Preston, Victoria, Australia

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-21

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (4 days in office, 1 day WFH)

🚀 Role Summary

• Design and deliver intuitive, customer-centered digital experiences across e-commerce and digital platforms, focusing on enhancing customer journeys.

• Conduct comprehensive customer research, usability testing, and experience analysis to inform design decisions and drive product improvements.

• Collaborate closely with Product Managers, Developers, Marketing, and other stakeholders to translate customer insights into actionable design solutions that meet business objectives.

• Develop wireframes, prototypes, user journeys, and interaction designs to effectively communicate design concepts and facilitate development.

• Support digital campaigns and conversion optimization initiatives through effective UX and UI design, aiming to improve key performance indicators.

📝 Enhancement Note: The role emphasizes a blend of customer advocacy and business acumen, requiring the UX Designer to balance user needs with commercial goals within a fast-paced retail and healthcare environment. The hybrid work model suggests a need for strong asynchronous communication skills alongside in-person collaboration.

📈 Primary Responsibilities

• Conduct in-depth customer research, including user interviews, surveys, and ethnographic studies, to uncover user needs, pain points, and behaviors.

• Plan and execute usability testing sessions to validate design concepts, identify areas for improvement, and gather user feedback.

• Analyze customer journey maps, user flows, and experience data to identify friction points and opportunities for enhancement across digital touchpoints.

• Translate research findings and user insights into compelling and actionable design solutions, including user stories, personas, and journey maps.

• Create detailed wireframes, interactive prototypes, and high-fidelity mockups using Figma to articulate design concepts and user interactions.

• Design intuitive user interfaces (UI) and interaction models that are both visually appealing and highly functional, ensuring a seamless user experience.

• Collaborate effectively with cross-functional teams, including Product Managers, Developers, and Marketing specialists, throughout the design and development lifecycle.

• Support the development and maintenance of a comprehensive design system, ensuring consistency, scalability, and adherence to UX/UI best practices.

• Champion accessibility principles in design, ensuring digital products are usable by a diverse range of users, including those with disabilities.

• Contribute to conversion rate optimization (CRO) efforts by designing and testing landing pages, forms, and other conversion-focused elements.

📝 Enhancement Note: The role requires a proactive approach to identifying and solving design challenges, with a strong emphasis on data-driven decision-making and continuous improvement. The responsibility for supporting digital campaigns and CRO indicates a need for designers who understand the impact of UX on commercial outcomes.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or a related field is typically preferred, or equivalent practical experience in UX/Product Design.

Experience: 2-5 years of professional experience in UX design, product design, or digital experience design, with a demonstrable portfolio showcasing end-to-end design projects.

Required Skills:

• Proven experience in UX design principles and methodologies, with a strong understanding of user-centered design (UCD) processes.

• Demonstrated ability to conduct various forms of customer research, including user interviews, surveys, and usability testing.

• Proficiency in creating comprehensive user journeys, wireframes, and interactive prototypes.

• Expert-level command of Figma for design, prototyping, and collaboration.

• Strong understanding of design systems, component libraries, and their application in maintaining design consistency.

• Familiarity with accessibility standards (e.g., WCAG) and their integration into design workflows.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design rationale to diverse stakeholders.

• Experience in balancing customer needs with business objectives and translating them into effective design solutions.

• Ability to work collaboratively within a cross-functional team environment. Preferred Skills:

• Experience in e-commerce platforms, specifically within the retail or healthcare sectors.

• Familiarity with conversion rate optimization (CRO) strategies and A/B testing methodologies.

• Experience with other design and prototyping tools (e.g., Sketch, Adobe XD, InVision).

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with developers.

• Experience with user analytics tools (e.g., Google Analytics, Hotjar) to inform design decisions.

• A strong understanding of visual design principles and UI best practices.

📝 Enhancement Note: The "2-5 years" experience level suggests a mid-level designer who is expected to work independently on defined projects while also being a collaborative team member. The emphasis on Figma and modern design methodologies points towards a need for candidates who are up-to-date with industry-standard tools and practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing 3-5 significant UX/Product Design projects that demonstrate your end-to-end design process.

• Each project should clearly articulate the problem statement, your role and responsibilities, the design process followed, key design decisions, and the final outcomes or impact.

• Include examples of user research, wireframes, user flows, prototypes, and final UI designs.

• Demonstrate your ability to translate complex user needs and business requirements into elegant, user-friendly solutions.

• Highlight your proficiency with Figma and other relevant design tools. Process Documentation:

• Evidence of your systematic approach to UX design, including how you conduct user research, synthesize findings, and iterate on designs.

• Examples of how you have collaborated with cross-functional teams (Product Managers, Developers, Marketers) to bring designs to life.

• Documentation of how you have used data, testing results, or user feedback to inform design decisions and measure success.

• Showcase your understanding of design systems and how you contribute to or utilize them for efficiency and consistency.

📝 Enhancement Note: The portfolio is critical for this role, serving as the primary means to evaluate a candidate's design thinking, process, and practical skills. Emphasis should be placed on demonstrating a clear, logical design methodology and tangible results or learnings from past projects.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer with 2-5 years of experience in Preston, Victoria, Australia, the estimated salary range is AUD $80,000 - $110,000 per annum. This estimate considers the cost of living in Melbourne metropolitan areas and the competitive landscape for design talent.

Benefits:

• Growth & Development: Access to a wide range of learning and development programs, including an internally designed leadership pathway.

• Performance Recognition: Annual salary reviews linked to performance.

• Hybrid Work Model: 1 day work from home per week, 4 days in the Preston Support Office.

• Parental Leave: 6 weeks paid parental leave for primary carers and 1 week for secondary carers.

• Employee Discounts: Generous discounts on a wide range of products, plus corporate offers on healthcare premiums (Bupa), banking (Comm Bank), and novated leasing.

• Well-being Support: Confidential Employee Assistance Program (EAP) services.

• Onsite Amenities: Subsidised and convenient onsite canteen with varied meal options.

• Commuting: Complimentary shuttle bus connecting nearby train stations to the Preston Support Office.

Working Hours: Standard full-time hours are expected, likely around 38-40 hours per week. The hybrid model offers some flexibility, with one designated work-from-home day per week.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for a UX Designer in Australia with the specified experience level. Actual compensation will depend on the candidate's qualifications, experience, and negotiation. The benefits package is comprehensive, highlighting a focus on employee well-being, growth, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Pharmacy) and Healthcare Services. CW Retail Services Pty Ltd operates under the umbrella of Sigma Healthcare, which manages a significant network of pharmacies including Chemist Warehouse, Amcal, Discount Drug Stores, and Ultra Beauty. This means the company operates in a regulated, customer-facing, and highly competitive market.

Company Size: Sigma Healthcare is a large organization, indicated by its extensive pharmacy network and international presence. This suggests a structured environment with established processes, but also opportunities for impact within specific teams like CX & Design.

Founded: Sigma Healthcare has a long history in the Australian pharmacy sector, powering pharmacy networks. Chemist Warehouse itself has grown significantly over the years, indicating a company that is adaptable and growth-oriented.

Team Structure: The CX & Design team is positioned at the "intersection of customer experience, digital innovation and business growth." It comprises UX, digital design, and content specialists. This team works closely with Product, Technology, Marketing, and E-commerce teams, suggesting a highly collaborative and cross-functional operational model.

Methodology: The team emphasizes a data-driven approach, combining customer insights with design thinking to solve problems and improve usability. This involves:

• Utilizing customer research and data analysis to understand user needs and market trends.

• Employing design thinking methodologies to ideate, prototype, and test solutions.

• Focusing on creating seamless, intuitive, and engaging digital experiences.

• Iterative design and continuous improvement based on feedback and performance metrics.

Company Website: https://www.chemistwarehouse.com.au/ (for brand context) and likely a corporate site for Sigma Healthcare.

📝 Enhancement Note: Operating within the retail pharmacy sector for a large entity like Sigma Healthcare means the UX Designer will likely be working on projects with high visibility and direct impact on customer acquisition, retention, and sales. The emphasis on "digital growth" suggests an environment that values innovation and continuous improvement in its digital offerings.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX Designer role, typically requiring 2-5 years of experience. The designer is expected to take ownership of specific UX projects, contribute significantly to the design process, and collaborate effectively with cross-functional teams. They are beyond entry-level and are expected to contribute independently while also learning and growing.

Reporting Structure: The CX & Design team is a distinct unit. The UX Designer will likely report to a UX Lead, Design Manager, or Head of CX/Design. They will collaborate extensively with Product Managers, Developers, and stakeholders from Marketing and E-commerce, indicating a matrixed reporting or strong project-based collaboration structure.

Operations Impact: The UX Designer's work directly influences customer interaction with digital products and services, aiming to improve usability, engagement, and conversion rates. This role has a direct impact on customer satisfaction, brand perception, and ultimately, business outcomes such as sales and customer loyalty within the e-commerce and digital channels.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX areas like user research, interaction design, or accessibility.

• Leadership Development: Potential to move into a Senior UX Designer role, leading projects or mentoring junior designers through the company's leadership pathway.

• Cross-Functional Exposure: Gain deeper understanding and experience in Product Management, E-commerce strategy, and Marketing by working closely with these teams.

• Industry Expertise: Develop specialized knowledge in UX for retail, healthcare, or pharmacy sectors, which can be highly valuable.

• Design System Contribution: Play a key role in evolving and expanding the company's design system.

📝 Enhancement Note: The company explicitly mentions a "leadership pathway" and "long-term growth," indicating a commitment to employee development. The hybrid nature of the role also suggests a focus on work-life balance, which can contribute to sustained career growth and employee retention.

🌐 Work Environment

Office Type: The role is based out of the Preston Support Office, described as "vibrant." It's a hybrid role, requiring 4 days in the office per week. This suggests a collaborative, in-person work environment designed for team interaction, co-creation, and knowledge sharing.

Office Location(s): Preston Support Office, Victoria, Australia. The company provides a complimentary shuttle bus connecting nearby train stations to the office, facilitating easy commuting via public transport.

Workspace Context:

• Collaboration: The office environment is designed for team interaction, supporting the collaborative nature of the CX & Design team and their work with Product, Technology, and Marketing.

• Tools & Technology: Access to modern design tools (Figma is specified) and technology infrastructure necessary for UX design, research, and prototyping.

• Team Interaction: Frequent opportunities to engage with colleagues from various departments, fostering a holistic understanding of the business and its digital initiatives.

• Amenities: A subsidised onsite canteen and other benefits contribute to a comfortable and convenient work experience.

Work Schedule: Standard full-time hours, with flexibility incorporated through the hybrid work model (one day WFH). This balance aims to support employee well-being while ensuring team cohesion and productivity.

📝 Enhancement Note: The emphasis on the "vibrant" office and the provision of amenities like a shuttle bus and canteen suggests a company culture that invests in employee experience and aims to make the office a productive and pleasant place to be, even with a hybrid model.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical UX Designer interview process at a company like this would likely involve:

• Initial Screening: HR or recruiter call to assess basic qualifications and cultural fit.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, discussing key projects, design process, and impact. This is often the most critical stage.

• Technical/Skills Interview: Discussion with hiring managers or senior designers focusing on UX methodologies, problem-solving skills, and tool proficiency (e.g., Figma scenarios).

• Cross-functional Stakeholder Interviews: Meetings with Product Managers, Developers, or Marketing leads to assess collaboration skills and understanding of business needs.

• Final Interview: Potentially with a senior leader for final assessment of fit and potential.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or chronologically, with a clear introduction to each case study.

• Narrative: Tell a story for each project. Clearly define the problem, your approach, the challenges you faced, your specific contributions, the solutions you designed, and the outcomes or learnings.

• Visuals: Use high-quality visuals, including user flows, wireframes, prototypes (interactive if possible), and final UI designs. Show your process, not just the final polish.

• Metrics & Impact: Quantify your impact whenever possible. Use data, user feedback, or business metrics to demonstrate the success of your designs. If direct metrics are unavailable, discuss the intended impact and how you would measure it.

• Figma Proficiency: Be ready to discuss your Figma workflow, component usage, and prototyping capabilities in detail.

• Tailor to the Role: Highlight projects that align with e-commerce, retail, or healthcare experiences, and emphasize your ability to balance user needs with business goals.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home design challenge or a live design exercise. This might involve a prompt to improve a feature, design a new user flow, or solve a specific UX problem related to the company's domain.

• Problem-Solving: Practice articulating your thought process for solving design problems. Think about user needs, business goals, technical constraints, and accessibility.

• Collaboration Scenarios: Be ready to discuss how you would approach collaboration with Product Managers and Developers, including how you handle differing opinions or feedback.

📝 Enhancement Note: The emphasis on "customer-centred digital experiences" and "meaningful business outcomes" suggests that interviewers will be looking for a UX Designer who can not only create aesthetically pleasing and usable designs but also understand and contribute to the business's strategic goals.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required proficiency. Candidates should be comfortable with its full suite of features for design, prototyping, collaboration, and potentially design system management.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) might be beneficial.

Analytics & Reporting:

• User Analytics: Experience with tools like Google Analytics, Hotjar, Mixpanel, or similar platforms to understand user behavior, track conversions, and identify areas for UX improvement.

• Data Analysis: Ability to interpret quantitative and qualitative data to inform design decisions.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how UX design impacts customer journeys within a CRM context (e.g., customer portals, support interactions) can be advantageous.

• Marketing Automation Platforms: Familiarity with how UX design supports digital campaigns and landing page effectiveness within these platforms.

• Project Management Tools: Experience with tools like Jira, Asana, Trello, or Monday.com for collaborating with development and product teams.

📝 Enhancement Note: The core tool mentioned is Figma, indicating it's the primary software for design and prototyping. The mention of conversion optimization and customer insights suggests that familiarity with analytics and possibly A/B testing tools is highly valued.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and serving customer needs to create exceptional digital experiences.

• Data-Driven Decision Making: Using research, testing, and analytics to inform design choices and measure impact.

• Collaboration & Teamwork: Working effectively with cross-functional teams to achieve shared goals.

• Innovation & Continuous Improvement: A drive to explore new ideas, solve complex problems, and consistently enhance digital products and processes.

• Impact & Purpose: Contributing to a business that makes a difference in healthcare and aims for significant digital growth.

Collaboration Style:

• Cross-Functional Integration: The CX & Design team works closely with Product, Technology, Marketing, and E-commerce, indicating a highly integrated and collaborative approach.

• Feedback Loops: Openness to feedback and iterative design processes, working collaboratively with stakeholders throughout the design lifecycle.

• Shared Ownership: A culture where teams share ownership of digital product success, with UX playing a crucial role in guiding user experience.

📝 Enhancement Note: The company's stated values and the team's structure suggest an environment that values both individual contribution and collective success. The focus on "digital innovation and business growth" implies a dynamic and forward-thinking culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively balancing the needs of a broad customer base with varying technical proficiencies against complex business objectives and technical constraints within a large retail/healthcare organization.

• Rapid Iteration in a Growth Environment: Adapting to the fast-paced nature of a growing digital business, requiring quick design cycles and the ability to pivot based on new insights or business priorities.

• Cross-Functional Alignment: Ensuring consistent UX vision and execution across multiple departments (Product, Marketing, E-commerce) that may have competing priorities.

• Impact Measurement: Clearly demonstrating the ROI and business impact of UX initiatives in a complex retail and healthcare ecosystem.

Learning & Development Opportunities:

• Specialized UX Training: Access to internal and external training programs to deepen expertise in areas like advanced user research, interaction design patterns, or UX strategy.

• Industry Trends: Opportunities to stay abreast of evolving UX trends, design tools, and best practices, particularly within e-commerce and healthcare.

• Mentorship: Potential for mentorship from senior designers or leaders within the CX & Design team or broader organization.

• Leadership Pathway: Formal career progression opportunities through the company's designed leadership programs.

📝 Enhancement Note: The role is situated within a growing company, presenting opportunities to shape processes and contribute significantly. The challenges are typical of a mid-level role in a larger organization, offering substantial learning and development potential for those who embrace them.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it and what was the outcome?" (Focus on your process, stakeholder management, and problem-solving).

• "Walk us through a complex UX project from your portfolio. What was the problem, your approach, your specific contributions, and the impact?" (Be prepared to discuss your design thinking, research methods, and decision-making).

• "How would you approach improving the user experience for [a specific feature or journey relevant to Chemist Warehouse, e.g., prescription ordering, product search, loyalty program]?" (Demonstrate your analytical and design thinking skills). Company & Culture Questions:

• "Why are you interested in working for CW Retail Services/Chemist Warehouse, and what excites you about our digital presence?" (Research the company's brands, recent digital initiatives, and values).

• "How do you stay updated on the latest UX trends and best practices?" (Showcase your commitment to continuous learning).

• "Describe your experience working in a hybrid team environment. How do you ensure effective collaboration and communication?" (Highlight your adaptability and communication skills). Portfolio Presentation Strategy:

• Focus on Process: Don't just show final screens; explain the why behind your design decisions. Detail your user research, ideation, prototyping, and testing phases.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. If direct metrics aren't available, discuss intended outcomes and how you'd measure them.

• Showcase Figma Skills: Be ready to discuss your Figma workflow, how you use components, and your prototyping capabilities.

• Tailor to the Role: Emphasize projects that demonstrate experience in e-commerce, conversion optimization, or customer-centric digital solutions relevant to the retail and healthcare sectors.

• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allocated time. Be ready to answer in-depth questions about your work.

📝 Enhancement Note: Interviewers will be looking for a candidate who is not only technically proficient but also a strong collaborator, a strategic thinker, and someone who can effectively translate user needs into business value within the specific context of the company's industry.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Careers Page link.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience in e-commerce, customer-centric design, and your proficiency with Figma. Focus on case studies that showcase your end-to-end UX process and impact.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, key skills (UX research, Figma, wireframing, prototyping, stakeholder management), and achievements relevant to this role, using keywords from the job description.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaboration style. Prepare to present your portfolio confidently, focusing on the impact of your work. Research CW Retail Services/Chemist Warehouse's digital presence.

• Company Research: Understand the company's mission, brands (Chemist Warehouse, Amcal, etc.), and recent digital initiatives. Be ready to discuss how your skills can contribute to their goals in the retail and healthcare sectors.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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