UX Designer

📍 Job Overview

Job Title: UX Designer

Company: CarltonOne Engagement ULC

Location: Markham, ON, CA

Job Type: Regular Full Time

Category: Product Design & User Experience

Date Posted: 2026-09-18T20:25:00

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design initiatives for CarltonOne's global B2B technology platform, enhancing employee engagement, customer loyalty, and sales incentive programs.

• Translate complex business requirements and user needs into intuitive, scalable, and accessible digital experiences across web and mobile applications.

• Collaborate closely with Product Management, Engineering, QA, and business stakeholders to deliver best-in-class user journeys and innovative product features.

• Champion UX best practices, contribute to the design system, and ensure design consistency and quality throughout the product development lifecycle.

📝 Enhancement Note: This role is crucial for shaping the user experience of a globally recognized B2B technology leader within the engagement industry. The focus on understanding user needs, designing intuitive workflows, and ensuring accessibility aligns with modern product development best practices, particularly within a hybrid work environment. The integration of AI-assisted design tools indicates a forward-thinking approach to design processes.

📈 Primary Responsibilities

• Conduct comprehensive user research using methods such as interviews, surveys, usability testing, and analytics to gather insights into customer needs and behaviors.

• Develop detailed user personas, journey maps, workflows, and experience models to articulate user understanding and inform design decisions.

• Design intuitive end-to-end user experiences, including wireframes, user flows, mockups, and interactive prototypes for both web and mobile platforms.

• Simplify complex workflows and processes, ensuring functionality, scalability, and adherence to accessibility standards (e.g., WCAG).

• Collaborate with Product Managers to translate business requirements and customer feedback into actionable design strategies and prioritized initiatives.

• Partner with Engineering teams to ensure designs are technically feasible, scalable, and accurately implemented, maintaining design integrity.

• Work with QA teams to validate user experience and ensure the highest quality of design implementation.

• Contribute to and maintain CarltonOne's design system, UX standards, and reusable design patterns to promote consistency.

• Plan and facilitate usability testing sessions, analyze results, and iterate on designs based on user feedback and data.

• Stay informed about emerging UX trends, AI-enhanced experiences, and industry best practices to drive innovation.

• Advocate for inclusive design principles and ensure products meet accessibility and usability standards.

• Participate actively in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.

📝 Enhancement Note: The responsibilities highlight a full spectrum of UX design activities, from foundational research and strategy to detailed design execution and continuous improvement. The emphasis on collaboration within an Agile framework and the contribution to a design system are key indicators of a mature product development process. The requirement to simplify complexity and ensure scalability is critical for a B2B platform serving a global audience.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, Psychology, Computer Science, or a related field is typically expected for this level of UX Design role. Equivalent practical experience will also be considered.

Experience: 3+ years of professional experience in User Experience (UX) Design, Product Design, or a closely related field.

Required Skills:

• Proven experience in user-centered design methodologies and a strong portfolio showcasing successful product outcomes.

• Proficiency in creating wireframes, prototypes, user flows, journey maps, and detailed design specifications.

• Expertise with modern design and collaboration tools, including Figma, Sketch, Adobe Creative Suite, and Miro.

• Solid understanding of user research techniques, usability testing, and design thinking principles.

• Knowledge of responsive and mobile-first design principles.

• Excellent communication, presentation, and interpersonal skills for effective stakeholder engagement.

• Strong problem-solving and analytical abilities, with a keen eye for detail.

• Ability to manage multiple concurrent design initiatives in a fast-paced, agile product environment.

• Experience using AI-assisted design tools (e.g., Claude Design, Figma Make) for rapid prototyping and iteration.

• Familiarity with Agile software development methodologies and participation in Agile ceremonies.

• Basic understanding of front-end technologies such as HTML, CSS, and modern web frameworks.

• Experience working with and contributing to design systems and component libraries.

• Knowledge of accessibility standards, particularly WCAG guidelines.

• Experience utilizing analytics and user behavior tools to inform design decisions. Preferred Skills:

• Experience in the B2B technology or SaaS industry.

• Familiarity with customer loyalty, employee recognition, or incentive program platforms.

• Advanced understanding of front-end development principles.

• Experience with A/B testing and experimental design.

• A degree in a relevant field.

📝 Enhancement Note: The required skills are comprehensive for a mid-level UX Designer, covering the full design lifecycle, tool proficiency, and collaborative aspects. The specific mention of AI-assisted design tools is a modern requirement, indicating a focus on efficiency and rapid iteration. The preference for B2B or SaaS experience is relevant given CarltonOne's market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, curated portfolio is essential, demonstrating a deep understanding of user-centered design methodologies.

• Showcase case studies that highlight your process from problem identification through to solution design and user validation.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs, explaining the rationale behind key design decisions.

• Demonstrate how your designs have positively impacted user experience and achieved business objectives (e.g., improved conversion rates, increased engagement, reduced task completion times).

• Present a range of projects, ideally including web and mobile applications, and showcase your ability to simplify complex workflows. Process Documentation:

• Clearly articulate your design process, from user research and discovery to ideation, prototyping, testing, and iteration.

• Explain how you translate business requirements and user feedback into design solutions.

• Detail your approach to collaborating with Product Managers, Engineers, and other stakeholders throughout the design lifecycle.

• Illustrate your experience with design systems, ensuring consistency and scalability in your designs.

• Provide examples of how you have incorporated accessibility and inclusive design principles into your work.

📝 Enhancement Note: A robust portfolio is critical for UX roles. The emphasis here is on demonstrating a strategic design process, not just final deliverables. Candidates should be prepared to walk through their projects, explaining their thought process, the challenges faced, and the measurable impact of their design solutions. The inclusion of AI-assisted design tools in the portfolio is encouraged.

💵 Compensation & Benefits

Salary Range: $70,000 - $90,000 CAD per year.

Explanation of Range: This range is based on the provided salary information and is typical for a mid-level UX Designer in the Markham, Ontario, Canada region, considering the stated experience requirements (3+ years) and the company's industry and size. Factors such as candidate experience, specific skill sets, and internal equity will influence the final placement within this range.

Benefits:

• Competitive salary and comprehensive benefits package.

• Health, dental, and vision coverage.

• 3 weeks of vacation plus personal days.

• Hybrid work model.

• Access to an employee benefits portal for exclusive discounts.

• Monthly company-wide events, celebrations, and team activities.

• Bravo reward points program for recognition and appreciation.

Working Hours: 40 hours per week, with a hybrid work model suggesting a balance between in-office and remote work.

📝 Enhancement Note: The salary range provided is specific and falls within typical market rates for a mid-level UX Designer in the Greater Toronto Area. The benefits package is attractive, offering standard health benefits, generous time off, and unique perks like employee discounts and a recognition program, aligning with employee engagement initiatives.

🎯 Team & Company Context

🏢 Company Culture

Industry: B2B Technology, specifically focused on employee engagement, customer loyalty, sales incentives, and rewards programs. CarltonOne is a global leader in this space, powered by technology and supported by Goldman Sachs.

Company Size: While not explicitly stated, the company serves over 450 clients, 500 vendors, and 14 million members across 185 countries, suggesting a substantial global operation and likely a mid-to-large-sized organization with dedicated teams for product development, sales, and operations.

Founded: The founding date is not provided, but the company's scale and position in the market indicate a well-established entity with a history of growth and innovation.

Team Structure:

• The UX Designer will likely be part of a Product Development or Design team, working closely with Product Managers and Engineers.

• This team will collaborate cross-functionally with Sales, Marketing, Customer Success, and potentially other operational departments to ensure a cohesive product experience.

• The hybrid work model suggests a structured approach to team collaboration, balancing remote flexibility with in-office interaction. Methodology:

• The company operates within an Agile software development environment, emphasizing iterative development and continuous improvement.

• A strong focus on data-driven decision-making, leveraging user research, analytics, and customer feedback to guide product strategy and design.

• A commitment to user-centered design principles, ensuring that customer needs are at the forefront of product development.

• An eco-action mission, funding tree planting, which suggests a company culture that values social responsibility and sustainability.

Company Website: https://www.carltonone.com/

📝 Enhancement Note: CarltonOne presents itself as a mission-driven, technology-focused company with a global reach and a commitment to sustainability. The emphasis on employee engagement and rewards within their product offerings suggests a culture that values its own employees and fosters recognition. The hybrid model indicates a modern workplace approach.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer (3+ years of experience). It involves significant autonomy in design execution and research, with the expectation to contribute strategically to product direction and uphold design standards.

Reporting Structure: The UX Designer will likely report to a Design Lead, Head of Product Design, or a Senior Product Manager, depending on the specific team structure within CarltonOne. They will work closely with various cross-functional teams.

Operations Impact: The UX Designer's work directly impacts the usability, adoption, and customer satisfaction of CarltonOne's core B2B technology platform. By creating intuitive and engaging experiences, they contribute to client retention, sales performance, and overall user engagement, which are key metrics for the company's success and revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or design systems.

• Leadership Development: Potential to move into a Senior UX Designer role, lead design initiatives, mentor junior designers, or transition into a Design Lead or Product Management position.

• Cross-functional Exposure: Gaining experience working across different product lines or with various business units within CarltonOne.

• Continuous Learning: Access to industry conferences, training, and workshops to stay current with UX trends and technologies, including AI-assisted design.

📝 Enhancement Note: This role offers a clear path for career progression within UX design and product development. The company's focus on global reach and technology innovation provides a dynamic environment for skill development and career advancement. The hybrid model also supports work-life balance, a key factor for long-term career satisfaction.

🌐 Work Environment

Office Type: CarltonOne offers a hybrid work model, indicating a blend of remote work and in-office collaboration. This suggests a modern workplace designed to offer flexibility while fostering team connection and innovation.

Office Location(s): The primary location is Markham, Ontario, Canada. The hybrid model implies employees will be expected to work from this office a certain number of days per week.

Workspace Context:

• Collaborative Environment: The hybrid model encourages in-office days for team meetings, brainstorming sessions, and collaborative design sprints, fostering strong working relationships.

• Tools and Technology: Access to industry-standard design tools (Figma, Sketch, Adobe Suite, Miro) and potentially other collaboration and project management software. The mention of AI-assisted design tools suggests a commitment to leveraging cutting-edge technology.

• Team Interaction: Opportunities for regular interaction with Product Managers, Engineers, QA, and other team members, both in person and virtually, ensuring alignment and efficient workflow.

Work Schedule: The standard working hours are 40 per week, with the flexibility afforded by the hybrid work arrangement allowing for a balanced approach to work and personal life. This structure is conducive to deep work sessions and collaborative team activities.

📝 Enhancement Note: The hybrid work model is a significant aspect of the work environment, offering flexibility while ensuring collaborative opportunities. This setup is increasingly common and attractive to professionals seeking work-life balance and effective team synergy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess qualifications and fit.

• Portfolio Presentation & Technical Interview: You will likely be asked to present your portfolio, walking through key case studies that demonstrate your UX process, problem-solving skills, and impact. This will be followed by in-depth questions about your design approach, methodologies, and experience with specific tools.

• Cross-functional Interviews: Interviews with Product Managers and Engineers to assess your collaboration style, communication skills, and ability to work within an Agile development process.

• Hiring Manager Interview: A final discussion with the hiring manager to evaluate overall fit, career aspirations, and alignment with company culture.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills and process relevant to this role. Focus on projects that demonstrate problem-solving, user research, and measurable outcomes.

• Tell a Story: For each project, clearly articulate the problem you were solving, your role, your design process (research, ideation, prototyping, testing), the challenges you faced, your solutions, and the impact of your work. Use visuals effectively.

• Highlight Process: Emphasize your methodology, not just the final UI. Explain why you made certain design decisions. Include artifacts like user flows, wireframes, and personas.

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your designs (e.g., increased engagement, improved task completion rates, positive user feedback).

• Showcase Tools: Clearly indicate which tools you used for each project, including Figma, Sketch, Miro, and any AI-assisted design tools.

• Address Accessibility: Demonstrate your understanding and application of accessibility principles (WCAG).

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design exercise or a live design challenge during the interview process. This will likely involve a problem statement related to CarltonOne's product domain.

• Focus on Process: For any design challenge, focus on clearly articulating your thought process, the assumptions you made, and how you would approach research and validation.

• Time Management: If given a time-limited challenge, prioritize effectively and focus on delivering a well-reasoned solution, even if it's not fully polished.

• Presentation: Practice presenting your work concisely and clearly, anticipating questions about your design choices and trade-offs.

📝 Enhancement Note: The interview process is typical for a UX Designer role, with a strong emphasis on the portfolio. Candidates should prepare to articulate their design thinking and demonstrate their ability to collaborate and deliver impactful user experiences. The inclusion of AI-assisted design tools in the portfolio and interview preparation is a valuable suggestion.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator, XD).

• Collaboration & Whiteboarding: Miro.

• AI-Assisted Design: Claude Design, Figma Make (or similar AI-powered design tools).

• Prototyping Tools: InVision, Figma (built-in prototyping).

Analytics & Reporting:

• User Behavior Analytics: Google Analytics, Mixpanel, Amplitude, Hotjar (or similar tools for tracking user interactions and behavior).

• Reporting/Dashboard Tools: Tableau, Power BI, or internal BI tools for data visualization and reporting on user engagement metrics.

CRM & Automation:

• CRM: While not directly a UX tool, familiarity with CRM systems like Salesforce or HubSpot can provide context for B2B customer journeys.

• Project Management: Jira, Asana, Trello for Agile workflow management.

• Documentation: Confluence, Notion for knowledge sharing and process documentation.

📝 Enhancement Note: The tools listed are standard for UX Designers. The specific mention of AI-assisted design tools is a key differentiator, signaling that the company is embracing newer technologies to enhance design efficiency and innovation. Familiarity with analytics tools is crucial for data-informed design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users, driving design decisions based on empathy and research.

• Collaboration: Fostering a team-oriented environment where cross-functional partners (Product, Engineering, QA) work together seamlessly to achieve common goals.

• Innovation: Encouraging creative problem-solving and the exploration of new ideas and technologies, including AI, to enhance user experiences.

• Quality & Craftsmanship: Maintaining high standards for design execution, usability, and accessibility across all products.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also scalable and maintainable within a global B2B platform.

• Impact & Purpose: A shared drive to create meaningful experiences that contribute to employee engagement, customer loyalty, and the company's broader eco-action mission.

Collaboration Style:

• Agile & Iterative: Working within Agile sprints, with frequent communication and feedback loops to adapt designs and solutions quickly.

• Data-Informed: Decisions are supported by user research, analytics, and testing data, ensuring a rational approach to design challenges.

• Cross-Functional Partnership: Open and transparent communication with Product Managers, Developers, and other stakeholders to ensure alignment on goals and execution.

• Design System Advocacy: Actively contributing to and promoting the use of the design system to ensure consistency and efficiency across the product suite.

📝 Enhancement Note: The company's values appear to align well with its mission and industry. The emphasis on user-centricity, collaboration, and innovation is essential for a successful product design team. The integration of the company's eco-action mission into its values is a unique and positive cultural aspect.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Designing intuitive interfaces for a sophisticated B2B platform that offers a wide range of functionalities for employee engagement, rewards, and incentives.

• Global User Needs: Catering to a diverse global user base with varying cultural nuances, technical capabilities, and accessibility requirements across 185 countries.

• Balancing Stakeholder Needs: Effectively managing and prioritizing design requests and feedback from multiple stakeholders (Product, Sales, Marketing, Customers) while maintaining a cohesive user experience.

• Rapid Iteration: Keeping pace with the fast-moving B2B technology landscape and leveraging new technologies like AI effectively within the product development cycle.

Learning & Development Opportunities:

• UX Specialization: Deepen expertise in areas like advanced user research methodologies, interaction design for complex systems, or accessibility consulting.

• AI in Design: Explore and apply AI tools to streamline design workflows, generate design variations, or personalize user experiences.

• Product Strategy Input: Contribute more significantly to product strategy by leveraging UX insights to identify new opportunities and drive product innovation.

• Mentorship: Opportunities to mentor junior designers or be mentored by senior leaders in UX and Product Management.

• Industry Engagement: Potential to attend industry conferences, workshops, and training sessions to stay at the forefront of UX and product design trends.

📝 Enhancement Note: The challenges presented are typical for a UX Designer in a growing B2B tech company with a global footprint. The growth opportunities are substantial, offering clear pathways for professional development and career advancement within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex workflow or process for users. What was your approach, and what was the outcome?" (Focus on your design process, user research, and impact.)

• "How do you approach user research for a B2B product with a diverse, global user base?" (Highlight your methods for understanding different user needs and cultural contexts.)

• "Walk me through a project where you collaborated closely with engineers and product managers. What were the key challenges and how did you overcome them?" (Emphasize communication, compromise, and alignment.)

• "How do you incorporate accessibility (WCAG) into your design process from the outset?" (Demonstrate your understanding of accessibility standards and practical application.)

• "Tell me about your experience using AI-assisted design tools. How have they impacted your workflow or design outcomes?" (Be prepared to discuss specific tools and your experience.) Company & Culture Questions:

• "What interests you most about CarltonOne and our mission of employee engagement and eco-action?" (Research the company website and its values thoroughly.)

• "How do you see your UX design skills contributing to our B2B technology platform and our user base of 14 million members?" (Connect your experience to the company's business and user base.)

• "Describe your ideal team environment and how you contribute to a positive and collaborative culture." (Align your response with CarltonOne's stated values and hybrid work model.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (research, ideation, prototyping, testing), the solutions you designed, and the measurable impact.

• Highlight Your Process: Don't just show final screens; explain your thinking, the trade-offs you made, and how you iterated based on feedback.

• Showcase Tool Proficiency: Be ready to discuss your use of Figma, Sketch, Miro, and any AI-assisted design tools.

• Quantify Results: Use data and metrics to demonstrate the success of your designs.

• Be Prepared for Questions: Anticipate questions about your design decisions, challenges, and how you would approach specific scenarios relevant to CarltonOne's products.

📝 Enhancement Note: Preparing for these types of questions will enable candidates to demonstrate their strategic thinking, problem-solving abilities, and cultural fit. Emphasizing the portfolio presentation as a storytelling opportunity is key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided ADP recruitment portal link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in B2B SaaS, user-centered design, and proficiency with tools like Figma and AI-assisted design software. Focus on case studies that demonstrate process, problem-solving, and measurable impact.

• Resume Optimization: Ensure your resume clearly outlines your 3+ years of experience, key skills (UX research, wireframing, prototyping, accessibility), and achievements relevant to this role. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and presenting your portfolio. Prepare answers to common UX interview questions, focusing on your approach to challenges, collaboration, and user advocacy.

• Company Research: Thoroughly research CarltonOne's website, products, mission, and values. Understand their market position and their commitment to employee engagement and eco-action to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.