PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Columbus, Ohio, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-07-25

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, focusing on building relationships and delivering memorable experiences.

• Drive sales and production targets within the framing department through personalized design consultations and product knowledge.

• Maintain visual merchandising standards for ready-made frames and assigned store areas, ensuring a well-stocked and appealing shopping environment.

• Provide exceptional customer service, assisting shoppers with product location, needs assessment, and offering solutions that align with Michaels' brand promise.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency, compliance, and safety.

📝 Enhancement Note: The role of "PT Framer" at Michaels Stores, while seemingly focused on a specific craft, is deeply embedded within retail operations. The emphasis on "building customer relationships," "driving sales and production," and "maintaining merchandising standards" highlights its strategic importance in the overall customer journey and revenue generation for the store. This role requires a blend of creative skill, customer engagement, and operational adherence, common in many entry-level to mid-level retail operations positions.

📈 Primary Responsibilities

• Engage customers directly by implementing "Elevated ABC Deliver" to foster relationships and identify opportunities for custom framing solutions, thereby contributing to sales and production goals.

• Ensure all custom framing orders are completed with a high degree of quality and delivered within the promised timeframe, upholding customer satisfaction and brand reputation.

• Manage and maintain the visual presentation of the ready-made frame department, including any "Shop In Store Out" (SISO) or directed replenishment initiatives, to optimize product visibility and sales.

• Deliver friendly and efficient customer service by actively assisting customers in locating products, understanding their needs, and providing relevant solutions that enhance their shopping experience.

• Uphold operational integrity by adhering to all Standard Operating Procedures (SOPs) and company programs, including those related to shrink prevention, safety, and general store operations.

• Participate actively in the truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budgetary guidelines to maintain efficient inventory flow.

• Operate the cash register, execute cash handling procedures with accuracy and integrity, and support all omni-channel processes to provide a seamless customer experience.

• Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations, and embodying the organization's commitment to its vision and values.

📝 Enhancement Note: The responsibilities listed consistently point towards a role that requires proactive customer engagement and direct contribution to sales, in addition to the core framing duties. The mention of "Elevated ABC Deliver," "SISO," and "Omni channel processes" indicates a structured approach to customer service and inventory management, which are key components of modern retail operations. The emphasis on SOPs and compliance is also a hallmark of operational roles focused on consistency and risk mitigation.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic academic subjects is implied for understanding instructions and performing calculations.

Experience: 0-2 years of experience in a customer-facing or operational role is required, with a preference for retail environments. The ability to learn and apply new skills quickly is paramount.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and navigating internal company systems.

• Basic Measuring Skills: Accurately measure items for custom framing projects, ensuring precision and correct sizing.

• Framing Equipment Operation: Competency in safely and effectively operating specialized framing equipment.

• Glass Cutting: Skill in accurately cutting glass to specific dimensions for framing purposes.

• Cash Handling: Proficiency in processing transactions, managing cash, and adhering to strict cash handling protocols.

• Customer Service: Ability to engage customers, understand their needs, and provide helpful solutions in a retail setting.

• Merchandising: Understanding of visual display principles to maintain an attractive and organized product area.

• Adherence to SOPs: Demonstrated ability to follow established procedures and company guidelines consistently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations and customer interaction dynamics.

• Sales Experience: Proven ability to sell products or services, including consultative selling and upselling techniques.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

• Advanced Measuring & Cutting: Experience with more complex framing techniques or materials.

📝 Enhancement Note: The required skills lean heavily into practical, hands-on abilities critical for retail operations and customer service. The "0-2 years" experience level suggests a role designed for individuals early in their careers, focusing on foundational operational competencies. The preferred skills indicate a desire for candidates who can quickly adapt to sales-driven responsibilities and contribute to broader store operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Customer Service Excellence: Examples showcasing how you've resolved customer issues, improved satisfaction, or driven sales through exceptional service, particularly in a retail or craft-related context.

• Workflow Optimization Examples: Documentation or descriptions of processes you've improved for efficiency, accuracy, or customer experience, even in informal settings (e.g., personal projects, volunteer work).

• Demonstrations of Precision & Accuracy: Visual evidence or detailed descriptions of projects where precision in measurement, cutting, or assembly was critical, highlighting your attention to detail relevant to framing.

• Examples of Sales Achievement: If applicable, quantifiable results from previous sales roles or initiatives, demonstrating your ability to meet or exceed targets.

Process Documentation:

• Workflow Design: Ability to understand and articulate the steps involved in a process, from initial customer interaction to final product delivery.

• Implementation & Quality Control: Evidence of successfully executing tasks according to defined procedures and ensuring high-quality output, especially in a production or service environment.

• Performance Measurement: Understanding how to track personal performance against set goals (e.g., sales targets, production times, quality metrics) and identify areas for improvement.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for an entry-level role, candidates are expected to demonstrate their capabilities through examples of past work and problem-solving. The emphasis on precision, customer service, and sales aligns with the operational needs of a retail framing position. The ability to articulate processes and showcase quality control is crucial for any operations-focused role.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour. This range is based on the provided "Total Base Pay Range for this Position" and reflects typical entry-level retail wages in the Columbus, Ohio area.

Benefits:

• Retirement Savings: 401(k) plan with employer match, providing a valuable opportunity for long-term financial planning.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Health & Wellness: Comprehensive coverage including Medical, Dental, and Vision insurance, supplemented by Telemedicine services for convenient healthcare access.

• Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care, and Commuter Benefits to help manage everyday expenses.

• Professional Development: Tuition Assistance and Adoption Assistance programs to support personal and family growth.

• Additional Insurance: Access to various voluntary insurance options for enhanced protection.

• Employee Perks: Significant employee discounts on Michaels products and access to partner discount programs, offering substantial savings.

Working Hours: This is a Part-time position. While specific hours are not detailed, retail roles typically require flexibility, often including nights, weekends, and early mornings, as indicated in the "Work Environment" section. The standard full-time workweek is 40 hours, but this role will be less.

📝 Enhancement Note: The salary range provided is typical for part-time retail associate positions in the United States, especially for roles that require some specialized skills like framing. The benefits package is quite comprehensive for a part-time role, indicating Michaels' commitment to employee well-being and development. The mention of overtime compensation in accordance with state and local laws is standard for hourly positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retail chain in North America, serving a broad customer base interested in creative pursuits, DIY projects, and event celebrations. This industry context means the company culture often emphasizes creativity, inspiration, and community engagement.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada, with additional online presence. This large scale suggests a robust operational framework, standardized processes, and significant market influence, while also offering opportunities for diverse team structures and career paths within a well-established retail giant.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history signifies stability, extensive market experience, and a mature organizational structure with established operational procedures and brand recognition within the arts and crafts sector.

Team Structure:

• Store-Level Operations: The PT Framer will be part of a store team, likely reporting to a Framing Department Manager or Store Manager. This team structure emphasizes direct customer interaction and localized operational execution.

• Cross-Functional Collaboration: Collaboration will occur primarily within the store team, including sales associates, department specialists, and management. There will also be interaction with corporate support functions for training, policy updates, and omni-channel fulfillment.

• Specialization: While the core role is "Framer," it involves elements of sales, customer service, and visual merchandising, indicating a multi-faceted approach within a specialized department.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a "Customer First" mentality, with structured programs like "Elevated ABC Deliver" designed to build relationships and drive sales through personalized service.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical, ensuring consistency in operations, quality, and compliance across all locations.

• Data-Driven Merchandising: While not explicitly detailed for this role, the company likely uses data to inform inventory, product placement, and promotional strategies, especially within the framing and ready-made frame departments.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Understanding Michaels as a large, established retail entity with a focus on creativity and customer experience is key. The team structure will be typical for a retail store, emphasizing collaboration and adherence to standardized operational procedures. The company's long history and significant store count suggest a stable work environment with clear processes.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer" role is positioned at an entry-level to early-career stage within retail operations. It focuses on developing foundational skills in customer service, sales, and specialized craft execution (framing). It's a hands-on role that builds practical experience in a retail environment.

Reporting Structure: The role typically reports to a Framing Department Manager or a Store Manager. This structure provides direct supervision and guidance, crucial for learning operational procedures and performance expectations.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and by contributing to an appealing shopping environment that encourages overall store purchases. Their ability to build customer relationships, execute quality framing, and provide excellent service directly influences customer satisfaction and repeat business.

Growth Opportunities:

• Skill Specialization: Potential to deepen expertise in custom framing, becoming a go-to specialist for complex projects or advanced techniques.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., general sales, visual merchandising, inventory) to broaden retail operational knowledge.

• Leadership Track: With demonstrated performance and initiative, there's a pathway to roles such as Framing Department Manager, Assistant Store Manager, or Store Manager, involving greater responsibility in team leadership, operational oversight, and sales driving.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices to support career advancement within Michaels.

📝 Enhancement Note: This role serves as a solid entry point into retail operations and sales. Growth typically involves mastering the core responsibilities, expanding skill sets through cross-training, and potentially moving into supervisory or management roles within the store environment. The emphasis on customer interaction and sales performance is a common pathway for advancement in retail.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and the dedicated framing shop area within the store.

Office Location(s): The specific location is Columbus, Ohio, at 90 Graceland Blvd. This is a typical retail store environment accessible to the local community.

Workspace Context:

• Customer Interaction Hub: The environment is highly interactive, requiring constant engagement with customers on the sales floor and within the framing department.

• Tools & Technology: Access to specialized framing equipment, a glass cutter, a heat press, and point-of-sale (POS) systems for transactions and customer management.

• Team Collaboration: Opportunities for daily interaction with fellow store team members, fostering a collaborative atmosphere for operational tasks and customer assistance.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment serving customers throughout the week. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail store. The framing shop itself is a specialized workspace with specific tools, requiring careful adherence to safety protocols. The part-time nature and varied schedule are common for entry-level retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications, interest, and availability.

• In-Person Interview: A more in-depth discussion with the hiring manager (likely the Framing Manager or Store Manager) focusing on customer service skills, retail experience, and understanding of the framing role. This may involve behavioral questions.

• Skills Demonstration/Observation: Potential for a brief, supervised demonstration of basic measuring skills or a discussion about how you would approach a framing consultation.

• Final Interview/Offer: If successful, a final discussion and job offer will be extended.

Portfolio Review Tips:

• Customer Service Narratives: Prepare 2-3 concise stories detailing challenging customer interactions you've successfully resolved, focusing on empathy, problem-solving, and achieving a positive outcome.

• Process Improvement Examples: Even without a formal portfolio, be ready to describe a time you improved a process for efficiency or accuracy in a previous role (work or volunteer). Quantify results if possible.

• Craftsmanship Examples: If you have personal framing projects or other detailed craft work, be prepared to discuss them, highlighting your precision, attention to detail, and understanding of materials.

• Sales Acumen: Be ready to discuss how you would approach selling a custom framing solution, from understanding customer needs to presenting options and closing the sale.

Challenge Preparation:

• Scenario-Based Questions: Practice answering questions like "How would you handle a customer who is unhappy with their framing choice?" or "How would you prioritize tasks when multiple customers need assistance?"

• Product Knowledge Approach: Think about how you would quickly learn about Michaels' framing materials, styles, and pricing structures.

• Teamwork Scenarios: Prepare to discuss how you contribute to a team environment and handle disagreements constructively.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing customer service aptitude, basic operational skills, and a willingness to learn. Candidates should be prepared to share examples and articulate their approach to common retail scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various machinery and tools specific to the framing process (e.g., mat cutters, assembly tools, potentially heat presses for specific applications).

• Glass Cutter: Essential for precise glass cutting to fit custom frames.

• Point-of-Sale (POS) System: For processing payments, managing transactions, and potentially accessing customer order history.

• Basic Computer Systems: For accessing company portals, training materials, and potentially basic order management.

Analytics & Reporting:

• Sales Tracking: POS systems will provide data on individual sales performance and department revenue.

• Inventory Management Systems: Likely integrated with POS for tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Order Management: The POS or a dedicated system will track custom framing orders, specifications, and delivery status.

• Basic Data Entry: For recording customer preferences or order details.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale operations and specialized framing equipment. Emphasis is on practical application for sales, order processing, and production, rather than complex data analytics or enterprise-level automation tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value within Michaels, encouraging innovative solutions and a passion for arts and crafts.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and products.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Integrity & Accountability: Upholding company policies, ethical standards, and personal responsibility for tasks.

Collaboration Style:

• Service-Oriented: Collaboration often revolves around assisting customers and ensuring a smooth shopping experience.

• Task-Focused: Working together to complete daily operational duties, from stocking to order fulfillment.

• Supportive: Providing assistance to colleagues, sharing knowledge, and contributing to a positive store atmosphere.

📝 Enhancement Note: The culture at Michaels likely blends a passion for creativity with the structured demands of retail operations. Team members are expected to be customer-focused, collaborative, and committed to delivering quality work while adhering to company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing consultations, production tasks, and store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing and related products.

• Handling Difficult Customers: Navigating customer complaints or dissatisfaction with empathy and effective problem-solving.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment.

• Learning Complex Craft: Mastering the intricacies of custom framing techniques, materials, and design principles.

Learning & Development Opportunities:

• Framing Skill Enhancement: Becoming a highly skilled and knowledgeable custom framer.

• Sales & Customer Service Training: Developing advanced selling techniques and customer relationship management skills.

• Operational Process Mastery: Gaining proficiency in retail operations, including inventory, merchandising, and POS systems.

• Potential for Advancement: Opportunities to move into supervisory or management roles within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills, customer engagement abilities, and foundational retail operational competencies. Challenges are typical of customer-facing retail roles that require a blend of technical skill and interpersonal effectiveness.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about their framing choice, or one who is upset about a delay. Focus on active listening, empathy, and finding solutions.

• Sales Approach: Describe your process for selling a custom framing solution. How would you assess needs, present options, and overcome objections?

• Process Adherence: How do you ensure you follow procedures accurately, especially when busy? Give an example of when following a process led to a positive outcome.

Company & Culture Questions:

• Motivation for Michaels: Why are you interested in Michaels and this specific role?

• Teamwork Experience: Describe a time you worked effectively as part of a team to achieve a common goal.

• Handling Pressure: How do you manage stress and stay productive during busy periods in a retail environment?

Portfolio Presentation Strategy:

• Focus on Transferable Skills: If you lack direct framing experience, highlight relevant skills from other roles or personal projects (e.g., precision in crafting, customer service successes, sales achievements).

• Show, Don't Just Tell: For any examples you provide, be ready to explain the situation, your action, and the result (STAR method).

• Enthusiasm for Craft & Service: Convey genuine interest in the art of framing and a commitment to providing excellent customer experiences.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn and follow procedures, and an enthusiasm for the creative aspects of the role. Practical examples and a positive attitude will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experience. Use keywords like "customer engagement," "visual merchandising," "precision," "cash handling," and "problem-solving."

• Portfolio Preparation: While not a formal portfolio, gather specific examples of past work or experiences that demonstrate your ability to follow instructions, pay attention to detail, interact with people, and potentially handle sales or craft-related tasks. Be ready to discuss these verbally.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral responses using the STAR method (Situation, Task, Action, Result). Prepare questions to ask the interviewer about the role, team, and store operations.

• Company Research: Familiarize yourself with Michaels' mission, values, and the types of products they offer. Understand the importance of custom framing within their overall business model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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