Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Stockton, California, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: 2026-07-25

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, focusing on building strong customer relationships and delivering memorable art framing experiences.

• Drive sales and production results within the framing department by adhering to sales processes and meeting performance targets.

• Maintain a safe, clean, and well-merchandised store environment, ensuring product availability and customer accessibility.

• Operate the cash register and handle transactions accurately, supporting omni-channel processes and customer fulfillment.

📝 Enhancement Note: While the title is "Framer," the responsibilities indicate a blend of specialized framing duties and general retail associate functions, emphasizing customer engagement and sales within a retail operations context. This role requires a strong customer-facing aptitude alongside technical framing skills.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with them, understanding their needs, and offering tailored custom framing solutions.

• Deliver sales and production results by effectively utilizing sales techniques and meeting established performance metrics for the framing department.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, SISO (Ship-from-Store) areas, and Directed Replenishment zones to ensure optimal product presentation and availability.

• Provide friendly and efficient customer service, assisting shoppers with product location, offering solutions, and ensuring a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and company policies.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register and execute cash handling procedures according to company standards, ensuring accuracy and security.

• Acknowledge customers promptly, assist them in locating products, and provide effective solutions to their needs.

• Support company-wide shrink and safety programs, contributing to a secure and loss-prevention-conscious environment.

• Interact positively and respectfully with colleagues and customers, promoting a collaborative and inclusive work environment.

• Assist with and execute omni-channel processes, such as online order fulfillment and in-store pickup, to enhance the customer experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing expertise and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, requiring a candidate to be adept at both consultative selling and operational execution.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a focus on practical application of skills.

Experience: Entry-level candidates are encouraged to apply, with a minimum of 0-2 years of experience in a customer-facing role or a related trade.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially inventory management software.

• Basic measuring skills essential for accurate framing project specifications.

• Ability to safely and effectively operate framing equipment, including specialized machinery and tools.

• Proficiency in operating a glass cutter for custom frame preparation.

• Strong customer service orientation with a focus on building rapport and providing solutions.

• Ability to handle cash accurately and efficiently, including operating a cash register.

• Basic understanding of merchandising principles to maintain an appealing store presentation.

• Physical stamina to stand for extended periods and lift/move moderately heavy items. Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with custom framing processes, design principles, or art presentation.

• Experience with inventory management systems or stockroom operations.

• Knowledge of omni-channel retail processes.

📝 Enhancement Note: The requirements suggest a role that values hands-on aptitude and a willingness to learn specialized skills. While formal education is less emphasized, practical skills in measurement, equipment operation, and customer interaction are critical. The inclusion of "basic computer skills" implies the need for comfort with digital tools, even if rudimentary.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of completed framing projects, highlighting quality of craftsmanship and aesthetic considerations.

• Include documentation of any process improvements or efficiency gains implemented in previous roles, even if informal.

• Demonstrate understanding of workflow management for order processing and production timelines.

• Provide evidence of customer interaction and problem-solving scenarios, particularly those involving custom solutions. Process Documentation:

• Examples of how you would approach measuring and cutting materials for framing projects.

• Documentation of steps taken to ensure the quality and accuracy of a framed piece from start to finish.

• Outline of how you would manage multiple framing orders simultaneously to meet deadlines.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be strictly required, but candidates who can visually demonstrate their framing work or articulate their process for handling custom orders will have a distinct advantage. The focus should be on practical application and attention to detail.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is based on the provided information and reflects typical compensation for entry-level to moderately experienced retail associates with specialized duties in the Stockton, California area. Factors such as specific experience, performance, and local market conditions may influence the final offer.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible employees.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for furthering education and professional development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage to meet individual needs.

• Employee Discounts: Significant discounts on Michaels products, fostering creativity and savings.

• Partner Discount Programs: Access to discounts with affiliated businesses.

Working Hours: This is a part-time position. While specific hours are not detailed, retail operations typically require flexibility, including evenings, weekends, and potentially early mornings, especially during peak seasons. The role is not expected to exceed 40 hours per week.

📝 Enhancement Note: The provided salary range is competitive for the Stockton, California area for a part-time retail role with specialized framing duties. The extensive benefits package indicates a commitment to employee well-being and professional development, which is a significant draw for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, and Custom Framing). Michaels operates as a leading specialty retailer, providing a broad assortment of arts and crafts merchandise. The custom framing service is a key differentiator, offering personalized solutions to customers.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America, indicating a large, established retail footprint. This size suggests structured operational processes and a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, building a strong brand presence and deep understanding of its customer base.

Team Structure:

• The operations team at a Michaels store level typically includes a Store Manager, Assistant Store Manager(s), and various Team Members specializing in different areas, such as framing, merchandising, and customer service.

• Reporting structure is hierarchical, with the Framer reporting to store leadership responsible for department supervision.

• Cross-functional collaboration is essential, as Framers will interact with all store departments, including sales floor associates, cashiers, and stockroom personnel, to ensure a cohesive customer experience and efficient store operations. Methodology:

• Data analysis is primarily focused on sales performance, inventory management, and customer feedback to optimize product offerings and service delivery.

• Workflow planning revolves around efficient customer service, production scheduling for framing orders, and stock replenishment.

• Automation is likely utilized in point-of-sale systems, inventory tracking, and potentially scheduling software.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, community, and customer engagement. For a Framer, this translates to a role where artistic expression meets customer service, within a supportive retail environment. The company's longevity and scale suggest a stable employer with established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" role is positioned at an entry-level to junior associate level within the retail operations framework. It involves specialized skills in custom framing but also encompasses general retail associate duties. The scope of responsibility is focused on individual task execution and direct customer interaction within a specific department.

Reporting Structure: The Framer typically reports to a Framing Department Manager, Assistant Store Manager, or Store Manager, depending on the store's organizational structure. This means direct supervision and performance feedback are integral to the role.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributions to overall store sales. They also influence customer loyalty and brand perception through the quality of their work and customer service interactions. Efficient operations in the framing department contribute to reduced waste, optimized production times, and positive customer experiences, all of which are critical for a specialty retail segment like custom framing.

Growth Opportunities:

• Operations Skill Advancement: Develop advanced framing techniques, learn new design trends, and gain expertise in various framing materials and preservation methods.

• Retail Management Path: Progress to roles such as Framing Department Manager, Assistant Store Manager, or Store Manager, taking on greater leadership and operational responsibilities.

• Cross-Functional Expertise: Gain experience in other retail areas like visual merchandising, inventory management, or omni-channel fulfillment, broadening skill sets within the retail operations spectrum.

• Specialization: Become a subject matter expert in custom framing, potentially leading workshops or training new team members on framing processes and customer consultation.

📝 Enhancement Note: While this role is entry-level, Michaels often provides clear pathways for advancement. Candidates demonstrating strong performance, customer service skills, and a willingness to learn can leverage this position as a stepping stone into more senior retail operations or management roles within the company.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment includes customer-facing areas (sales floor, framing counter) and back-of-house areas (stock room, framing workshop). The framing shop itself contains specialized equipment like glass cutters and heat presses.

Office Location(s): The specific location is 628 W Hammer Ln, Stockton, California. This is a standard retail store environment.

Workspace Context:

• The workspace is dynamic, involving direct interaction with customers in a retail setting.

• The framing area is a specialized workshop requiring precision and adherence to safety protocols for equipment and materials.

• Opportunities for collaboration exist with other store team members for tasks like truck unloading, merchandising, and customer assistance across departments.

• Access to necessary tools, equipment, and materials for framing is provided.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings. Flexibility is key to accommodate customer traffic patterns and operational needs. The environment is climate-controlled in public areas, though some stock rooms may not be.

📝 Enhancement Note: The work environment is typical of a retail setting, with a specific emphasis on the craftsmanship and safety required in a framing workshop. Candidates should be prepared for a customer-centric role with varying shifts and the physical demands associated with retail and framing tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Typically conducted by a store manager or assistant manager. This will likely include behavioral questions focusing on customer service, problem-solving, and teamwork.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about how you would approach a framing consultation.

• Final Evaluation: Focuses on cultural fit, enthusiasm for the brand, and overall potential for success in the role.

Portfolio Review Tips:

• While a formal portfolio might not be required for this entry-level position, candidates with prior framing, art, or design experience should prepare to discuss their work.

• If you have photos of past framing projects, be ready to share them and explain your process, design choices, and the materials used.

• Prepare to discuss your understanding of customer consultation for custom framing – how you would engage a customer, understand their needs, and propose solutions.

• Be ready to articulate how your skills in measurement, precision, and attention to detail translate to successful framing outcomes. Challenge Preparation:

• Expect questions about how you handle challenging customer interactions or situations where a customer is unsure of their needs.

• Be prepared to discuss your approach to learning new skills and operating new equipment safely and efficiently.

• Think about how you would prioritize tasks when managing multiple customer requests or production orders simultaneously.

📝 Enhancement Note: For an entry-level framing role, the interview process will likely assess a candidate's aptitude, attitude, and customer service skills more than extensive prior experience. Demonstrating enthusiasm for art, creativity, and customer satisfaction, along with a willingness to learn, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, glass cutters, saws, staple guns, and framing presses. Proficiency or willingness to learn their safe operation is crucial.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate project specifications.

• Customer Relationship Management (CRM) Lite: While not a formal CRM system, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction, potentially supported by internal training materials.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales, handling cash, and managing transactions.

• Inventory Management Tools: Systems or processes for tracking stock levels of frames, mats, glass, and other supplies. This may include physical counts and digital logs.

CRM & Automation:

• Basic Computer Skills: Necessary for interacting with POS systems, potentially internal communication platforms, and any digital inventory or order tracking tools.

• Omni-channel Fulfillment Systems: Tools used for processing and managing online orders for in-store pickup or local delivery.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on the specialized tools used in the framing workshop. Candidates should highlight any experience with precision tools, measuring devices, and retail POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels strongly emphasizes a passion for creativity and the arts. As a Framer, this means appreciating the artistic value of customer projects and contributing to their presentation.

• Customer Focus: A core value is delivering exceptional customer service, building relationships, and ensuring customer satisfaction through personalized solutions and a positive shopping experience.

• Teamwork & Collaboration: Working effectively with fellow store associates to achieve common goals, support each other, and maintain a cohesive store environment.

• Integrity & Respect: Upholding ethical standards in all dealings, treating customers and colleagues with respect, and promoting an inclusive atmosphere.

• Efficiency & Quality: Balancing the need for speed in a retail environment with the meticulous quality required for custom framing services.

Collaboration Style:

• Cross-functional Integration: Framers are expected to collaborate seamlessly with other store departments, assisting customers across different product categories and supporting overall store operations.

• Process Review & Feedback: Openness to receiving feedback on framing quality, customer interactions, and operational processes, with a willingness to adapt and improve.

• Knowledge Sharing: Sharing expertise on framing techniques, materials, and customer service best practices with team members to elevate the collective skill set of the store.

📝 Enhancement Note: The company culture at Michaels is built around fostering creativity and community. For a Framer, this means being part of a team that values artistic expression, customer connection, and a supportive, collaborative work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Juggling the demands of custom framing production with the need for immediate customer assistance on the sales floor.

• Learning Specialized Skills: Mastering the operation of various framing equipment and developing an eye for design and quality craftsmanship.

• Handling Diverse Customer Needs: Adapting to a wide range of customer projects, from simple photos to complex artwork, each with unique requirements.

• Maintaining High Standards: Consistently delivering high-quality framing work while meeting production deadlines in a fast-paced retail environment.

Learning & Development Opportunities:

• Framing Certifications: Potential to pursue industry certifications to enhance expertise and credibility in custom framing.

• Product Knowledge Expansion: Deepening understanding of various framing materials, preservation techniques, and design trends.

• Sales and Customer Engagement Training: Developing advanced consultative selling skills and techniques for building customer loyalty.

• Retail Operations Management: Opportunities to learn about broader retail management functions, potentially leading to supervisory or management roles.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. The challenges are typical of a specialty retail environment that requires both technical proficiency and strong interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new skill quickly. How did you approach it?" (Assesses learning aptitude)

• "How would you handle a customer who is unsure about their framing choices for a valuable piece of art?" (Assesses consultation and problem-solving skills)

• "Imagine you have three framing orders due today and a customer walks in with an urgent request. How would you prioritize?" (Assesses time management and prioritization) Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Assesses brand alignment and role interest)

• "How do you contribute to a positive team environment?" (Assesses teamwork and collaboration)

• "How do you ensure the quality of your work, especially under pressure?" (Assesses attention to detail and commitment to quality) Portfolio Presentation Strategy:

• If you have prior framing experience, be ready to walk through a project, explaining your design choices, material selection, and the process from consultation to completion.

• Prepare to discuss your understanding of different framing styles and how they complement various types of art or memorabilia.

• Have examples ready of how you've used measuring skills accurately in previous roles or projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating a passion for creativity, strong customer service skills, attention to detail, and a proactive approach to learning. Highlighting any experience with tools, precision work, or customer consultation will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any experience with custom work, precision tasks, customer service, or retail operations. Quantify achievements where possible (e.g., "consistently met production targets," "received positive customer feedback").

• Portfolio Preparation (if applicable): Gather examples of any framing, art, or craft projects you've completed. Be ready to discuss your process, materials, and the inspiration behind your work.

• Interview Practice: Prepare for behavioral questions focusing on customer interaction, problem-solving, teamwork, and your ability to learn new skills. Practice articulating your strengths related to precision, detail, and customer satisfaction.

• Company Research: Familiarize yourself with Michaels' brand, mission, and values. Understand their commitment to creativity and customer experience, and be ready to articulate why you'd be a good fit for their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.