framer 1

📍 Job Overview

Job Title: Framer 1

Company: Michaels Stores

Location: Huntington Beach, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-07-25

Experience Level: 0-2 Years (Entry Level)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their framing needs, and delivering high-quality custom framing solutions.

• Operations professionals in this role will manage framing orders from consultation to completion, ensuring timeliness and adherence to quality standards.

• The position also involves general retail operations, including merchandising, inventory management, and cash handling, contributing to the overall store's operational efficiency.

📝 Enhancement Note: While the job title is "Framer 1," the description suggests a blend of direct customer-facing sales, production, and general retail operations. This role is entry-level, indicating a focus on foundational skills and on-the-job training rather than extensive prior experience in specialized operations. The emphasis on "building customer relationships" and "delivering sales and production results" highlights a performance-driven aspect within a customer service framework.

📈 Primary Responsibilities

• Engage with customers to understand their custom framing needs, offering design consultations and solutions that align with their artwork and budget.

• Execute custom framing orders with a high degree of quality, adhering to production timelines and standard operating procedures (SOPs).

• Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Shop In, Sell Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting customers in locating products and offering solutions to enhance their shopping experience.

• Operate the cash register accurately, executing cash handling procedures to company standards and supporting shrink prevention programs.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to established standards and contributing to efficient inventory management.

• Assist with and understand Omni-channel processes, supporting customer needs across various fulfillment methods.

• Maintain a safe, clean, and clutter-free store environment, adhering to all safety programs and standards.

📝 Enhancement Note: The responsibilities outline a hands-on role with significant customer interaction, production duties, and general store operations. The inclusion of "SISO" and "Directed Replenishment" points to specific retail inventory management methodologies that candidates should be aware of, even at an entry level. The emphasis on SOP adherence and safety programs underscores the operational rigor expected.

🎓 Skills & Qualifications

Education: High school diploma or equivalent experience is generally expected for this role.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Basic technical aptitude for operating equipment is required.

Required Skills:

• Basic computer skills for point-of-sale (POS) and operational tasks.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal communication skills.

• Cash handling proficiency and accuracy.

• Basic merchandising and store upkeep abilities. Preferred Skills:

• Previous retail experience, particularly in a sales-focused or specialized department.

• Proven experience in selling products or services, demonstrating an ability to close sales and meet targets.

• Familiarity with custom framing processes or art display techniques is a plus.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly translate into required and preferred skills. The emphasis on "basic" skills indicates that extensive prior experience is not a prerequisite, but a willingness to learn and a foundational aptitude are crucial. The preferred skills align with revenue-generating activities, suggesting that candidates with sales acumen will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of their customer service successes and any experience with sales or production processes.

• Demonstrating an understanding of how to follow Standard Operating Procedures (SOPs) and contribute to team efficiency is key.

• Examples of problem-solving in a retail or customer service context would be beneficial for showcasing operational thinking. Process Documentation:

• Candidates should be prepared to discuss their understanding of process adherence and quality control within a retail or production setting.

• The ability to follow established workflows for order fulfillment, inventory management, and customer engagement is crucial.

• An understanding of how individual tasks contribute to overall store operational efficiency and customer satisfaction will be an asset.

📝 Enhancement Note: For an entry-level "Framer 1" position, a formal portfolio is unlikely to be a strict requirement. However, the enhancement focuses on what aspects candidates can prepare to demonstrate their aptitude. The emphasis shifts from a traditional portfolio to showcasing understanding of process, adherence, and customer-centric operational execution.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

This range is based on the provided information and reflects typical entry-level retail associate wages in the Huntington Beach, California area, considering the specific skills involved in custom framing and customer service.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. Specific hours will vary and may include nights, weekends, and early mornings, as stated in the work environment section.

📝 Enhancement Note: The salary range is explicitly provided. The benefits listed are comprehensive for a retail position and indicate Michaels' commitment to employee well-being. The part-time nature and varied schedule are critical for candidates to understand. The salary range is competitive for entry-level retail roles in a high-cost-of-living area like Huntington Beach, CA.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and floral products in North America.

Company Size: Over 1,300 stores across the US and Canada, with a significant online presence. This indicates a large, established retail operation with structured processes.

Founded: 1973. Michaels has a long history, suggesting stability and a well-defined corporate culture.

Team Structure:

• The Framer 1 will likely be part of a store-level team, reporting to a Framing Manager or Store Manager.

• Collaboration will occur with other store associates across departments (e.g., sales floor, cashiers) to ensure smooth store operations.

• Cross-functional interaction is essential for supporting Omni-channel initiatives and customer service across the store. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Customer-centric approach, focusing on building relationships and delivering solutions (Elevated ABC Deliver).

• Commitment to safety and shrink prevention programs.

• Data-driven insights are likely used at a corporate level for merchandising and operational planning, while store-level execution focuses on adherence to defined processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a major player in its industry, implying structured operational frameworks and a focus on scalable processes. The "Elevated ABC Deliver" is a specific program that candidates should research to understand the company's customer engagement methodology. The size and history suggest a stable work environment with opportunities for learning established retail operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (Framer 1). This role serves as a foundational position within the custom framing and retail operations of Michaels. It's designed for individuals beginning their careers in retail or customer service.

Reporting Structure: Typically reports to a Framing Manager or a Store Team Lead/Manager. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Efficient operations in the framing department contribute to overall store profitability and customer loyalty by providing a high-demand service with quality execution.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and advanced sales strategies.

• Career Advancement: Potential to progress to a Senior Framer, Framing Manager, or move into other retail management roles within Michaels (e.g., Assistant Store Manager, Department Manager) based on performance and development.

• Cross-Training: Exposure to various aspects of retail operations, including merchandising, inventory, and customer service, can open doors to other operational roles within the company.

📝 Enhancement Note: This section emphasizes the role's entry-level nature and clearly outlines potential career progression within Michaels, focusing on both specialized framing roles and broader retail management paths. The connection between individual operational execution and overall business impact is highlighted.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the store.

Office Location(s): 7600A Edinger Ave, Huntington Beach, CA. This specific store location will be the primary work environment.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with the public.

• The framing shop involves specialized equipment (glass cutter, heat press) and requires adherence to safety protocols due to the nature of the materials and tools used.

• Stock rooms may not always be climate-controlled, and there might be some outdoor work involved, such as retrieving shopping carts or during truck unloading.

• This is a dynamic environment that requires adaptability to customer flow, stocking duties, and operational tasks.

Work Schedule: Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. As a part-time role, hours will vary.

📝 Enhancement Note: The description of the work environment is detailed, covering the physical space, potential environmental variations (climate control), and the dynamic nature of retail. It also explicitly states the varied work schedule, which is crucial for candidates to consider.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store will likely assess customer service skills, problem-solving abilities, and fit with the team culture. This may include a practical demonstration or discussion of framing/customer service scenarios.

• Situational Questions: Expect questions about how you would handle specific customer interactions, sales scenarios, or operational challenges.

• Skills Assessment: May involve a brief assessment of measuring skills or a discussion about your ability to learn and operate framing equipment.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples of:

  • Times you provided excellent customer service and how you built rapport.
  • Situations where you successfully sold a product or service by understanding customer needs.
  • Any experience you have with production, assembly, or quality control processes.
  • How you approach following instructions and SOPs.

• Be ready to articulate your understanding of custom framing and your enthusiasm for the craft. Challenge Preparation:

• Be prepared for scenarios where you might be asked to:

  • "Sell" a framing solution for a hypothetical piece of art.
  • Describe how you would handle a customer complaint or a difficult request.
  • Explain how you would ensure quality and accuracy in a production task.

• Practice articulating your thought process clearly and concisely, focusing on customer satisfaction and operational efficiency.

📝 Enhancement Note: The interview process is tailored to an entry-level, customer-facing retail role. Emphasis is placed on practical skills, customer interaction, and the ability to learn and follow procedures, rather than a formal portfolio submission. The advice focuses on preparing for common retail interview questions and scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools for cutting glass, matting, and assembling frames. Proficiency will be trained.

• Glass Cutter: Essential for precise cutting of glass to size for frames.

• Heat Press: Used in some framing applications for sealing or applying finishes; training will be provided.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and potentially tracking inventory.

• Basic Computer Skills: For accessing company information, training modules, and possibly order management systems.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through direct customer interaction and potentially through the POS system to track customer preferences or past purchases.

• Inventory Management Systems: Likely utilized for tracking stock levels of frames, mats, and supplies, including "SISO" and "Directed Replenishment" processes.

• Omni-channel Support Tools: Systems that facilitate online order fulfillment, in-store pickup, and other integrated customer experiences.

📝 Enhancement Note: This section highlights the specific tools of the trade for a framer, emphasizing that training will be provided. It also connects general retail systems like POS and inventory management to the operational aspects of the role, including specific methodologies like SISO.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and building strong relationships to drive satisfaction and loyalty.

• Quality & Craftsmanship: A commitment to producing high-quality custom framing solutions that meet customer expectations.

• Teamwork & Collaboration: Working effectively with fellow associates to ensure smooth store operations and a positive work environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and demonstrating responsibility for tasks and customer interactions.

• Efficiency & Productivity: Striving to complete tasks accurately and on time, contributing to overall store performance.

Collaboration Style:

• Cross-functional Support: Assisting customers and colleagues across different departments to ensure a seamless shopping experience.

• Open Communication: Sharing information and feedback with team members and supervisors to resolve issues and improve processes.

• Shared Responsibility: Participating in all store operational tasks, including stocking and maintenance, as needed to support the team.

📝 Enhancement Note: The culture and values are derived from the company's overarching purpose and the specific responsibilities outlined. The emphasis is on customer service, quality, teamwork, and operational adherence, which are critical in a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders while also engaging with customers on the sales floor and handling general store duties.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with tight deadlines.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized equipment.

• Learning Curve: Mastering framing techniques, equipment operation, and company-specific sales processes.

Learning & Development Opportunities:

• Specialized Skills Training: Comprehensive training in custom framing design, production, and equipment operation.

• Customer Service Excellence: Development of advanced customer engagement and sales techniques.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, cash handling, and Omni-channel fulfillment.

• Potential for Advancement: Clear pathways for growth into more senior roles within the framing department or broader retail management positions.

📝 Enhancement Note: This section outlines the inherent challenges of a multi-faceted retail role and contrasts them with concrete learning and development opportunities, reinforcing the growth potential for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a customer who is unsure about their framing choice, a customer with a tight deadline, or a customer with a complaint. Focus on active listening, problem-solving, and offering solutions.

• Sales Approach: Prepare to explain how you would approach a customer to discuss custom framing options and how you would upsell or cross-sell related products or services.

• Operational Understanding: Discuss your understanding of following instructions and SOPs, maintaining a clean workspace, and managing inventory.

Company & Culture Questions:

• Motivation: Why Michaels? Why custom framing? What interests you about this specific role?

• Teamwork: Describe a time you worked effectively as part of a team. How do you contribute to a positive work environment?

• Learning Agility: How do you approach learning new skills or operating new equipment?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally walk through 1-2 specific examples from your past experience that demonstrate:

  • Customer Relationship Building: A time you went above and beyond for a customer.
  • Problem Solving: A situation where you had to resolve an issue efficiently.
  • Sales Success: An instance where you successfully met a sales target or persuaded a customer.

• Focus on the STAR method (Situation, Task, Action, Result) for structuring these examples.

📝 Enhancement Note: This advice is geared towards preparing for interviews at a retail level, emphasizing practical examples and clear communication of skills relevant to customer service, sales, and operational execution.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on production experience. Use keywords like "customer engagement," "sales," "problem-solving," "merchandising," and "production."

• Prepare for Scenarios: Think about specific examples of your customer service skills, sales ability, and how you handle operational tasks. Be ready to discuss these using the STAR method.

• Company Research: Familiarize yourself with Michaels' commitment to creativity, their custom framing services, and their core values. Understand the "Elevated ABC Deliver" approach if possible.

• Practice Interview Questions: Review common retail interview questions related to customer service, teamwork, and problem-solving.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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