PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Brandon, Florida, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: July 25, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, with a specialized focus on custom framing solutions.

• Responsibilities include actively engaging customers to understand their framing needs, offering design advice, and executing framing orders with precision and quality.

• The position also involves maintaining store presentation, including the ready-made frame department, and supporting general retail operations such as stocking and cashier duties.

• Success in this role requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency and compliance.

📝 Enhancement Note: While the title "PT Framer" suggests a primary focus on framing, the description indicates a broader retail operations role that includes customer engagement, sales, and general store upkeep, typical for part-time roles in retail environments. The emphasis on "Elevated ABC Deliver" points to a structured customer interaction methodology.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and design consultations.

• Drive sales and production targets by effectively utilizing the "Elevated ABC Deliver" methodology for customer engagement.

• Accurately complete custom framing orders to a high standard of quality and within specified timelines.

• Maintain and organize the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment stock.

• Deliver friendly and proactive customer service, assisting shoppers with product location and offering solutions.

• Ensure a safe, clean, and well-merchandised store environment, adhering to all operational standards.

• Participate actively in truck unloading and stocking processes to maintain inventory accuracy and store presentation.

• Operate the cash register and handle financial transactions accurately, adhering to cash handling standards.

• Acknowledge and assist all customers, helping them find products and providing solutions to their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a need for candidates who can follow a defined sales and service process. Adherence to SOPs is critical for consistency and compliance.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience is the target, with a preference for retail environments and sales experience.

Required Skills:

• Basic computer skills for operating POS systems and potentially design software.

• Basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service and interpersonal skills.

• Ability to follow Standard Operating Procedures (SOPs).

• Cash handling and transaction processing skills. Preferred Skills:

• Previous retail experience, particularly in a sales-focused role.

• Experience in selling products or services directly to customers.

• Familiarity with custom framing concepts or design principles.

• Experience with inventory management and merchandising.

📝 Enhancement Note: The requirements are entry-level, focusing on fundamental skills and the ability to learn specific operational processes and equipment. The emphasis on "basic" skills suggests a willingness to train candidates with potential and a good attitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is unlikely for an entry-level retail role, candidates should be prepared to discuss past experiences demonstrating customer service, problem-solving, and efficiency.

• Examples of successful customer interactions or problem resolutions in previous roles.

• Any experience with visual merchandising or maintaining organized displays.

• Demonstrated ability to follow instructions and procedures accurately. Process Documentation:

• Candidates will be trained on specific framing and retail SOPs.

• Ability to learn and consistently apply established processes for custom framing order fulfillment.

• Understanding of how to document and track custom framing orders accurately.

• Familiarity with or ability to learn Omni-channel fulfillment processes.

📝 Enhancement Note: For an entry-level PT Framer role, a traditional operations portfolio is not expected. The focus will be on a candidate's ability to learn, follow defined processes, and demonstrate core competencies during the interview and training phases.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Brandon, Florida, with some specialized framing duties, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This estimate considers the entry-level experience requirement and the cost of living in the Brandon, FL area.

Benefits:

• 401(k) with employer match (eligibility requirements apply)

• Employee Assistance Program (EAP)

• Medical coverage (eligibility requirements apply)

• Dental coverage (eligibility requirements apply)

• Vision coverage (eligibility requirements apply)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. While the exact number of hours per week can vary, it is typically less than 30-40 hours. Work hours will include nights, weekends, and early mornings, as required by retail operational needs.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail positions in the specified location and the provided experience level. Specific benefit eligibility often depends on hour thresholds and length of employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a significant player in the North American arts and crafts retail sector, known for its wide selection of supplies and custom framing services.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large-scale retail operation with a substantial employee base.

Founded: 1973. Headquartered in Irving, Texas, Michaels has a long-standing history in the retail industry, evolving to meet customer needs in creative arts and celebrations.

Team Structure:

• The role is part of a store-level team, reporting to store leadership (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Collaboration is key, working alongside other Sales Associates, Framers, and operational support staff.

• Close interaction with customers is a fundamental aspect of the team's daily function. Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver").

• Adherence to established Standard Operating Procedures (SOPs) for all tasks, from customer interaction to inventory management and safety.

• Focus on maintaining visual merchandising standards and store presentation.

• Teamwork is crucial for supporting all store functions, including truck unloading and Omni-channel order fulfillment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely to be fast-paced, customer-focused, and emphasizes adherence to brand standards and operational procedures. As a large retailer, there's a structured approach to training and development.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and operational tasks within a large retail organization.

Reporting Structure: The PT Framer reports directly to store management, likely a Framing Department Manager or a general Store Manager/Assistant Manager, depending on the store's organizational structure.

Operations Impact: While not a strategic operations role, the PT Framer directly impacts store revenue through sales of custom framing and other products, and influences customer satisfaction through service quality and store presentation. Efficient execution of duties contributes to overall store operational efficiency.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales methodologies, and general retail operations.

• Advancement within Store: Potential to move into roles with greater responsibility, such as Lead Framer, Key Holder, or Assistant Manager positions within the store.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

• Company-Wide Opportunities: For individuals demonstrating strong performance and commitment, opportunities may arise in other departments or corporate roles within The Michaels Companies.

📝 Enhancement Note: Growth for this role is primarily within the retail store environment, focusing on developing proficiency in core responsibilities and potentially taking on more leadership or specialized tasks over time.

🌐 Work Environment

Office Type: This is a retail store environment. The primary workspace is the sales floor, the custom framing area, and the stock room.

Office Location(s): Brandon, FL (2564 W Brandon Blvd). The store is located in a commercial area, likely accessible by car.

Workspace Context:

• The framing shop involves working with tools, materials, and equipment like glass cutters and heat presses, requiring attention to safety protocols.

• The sales floor requires constant interaction with customers and maintaining visual standards.

• Stock rooms may be less climate-controlled, and the work can involve physical exertion.

• Collaboration with team members is constant throughout the workday.

Work Schedule: The schedule is part-time and flexible, accommodating nights, weekends, and early mornings. This allows for a degree of work-life balance for individuals seeking supplementary employment or flexible hours.

📝 Enhancement Note: The work environment is typical for a retail setting – dynamic, customer-facing, and requiring physical activity. Safety and adherence to procedures are paramount, especially in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and relevant experience.

• In-Person Interview: Typically involves one or more interviews with store management. This will likely include behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit. A demonstration of basic measuring or computer skills may be included.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle a customer service scenario.

• Offer: If successful, a job offer will be extended, contingent on background checks and other pre-employment requirements.

Portfolio Review Tips:

• For this role, a formal portfolio is not required. Instead, focus on preparing specific examples from past experiences that demonstrate:

  • Excellent customer service interactions.

  • Problem-solving scenarios and resolutions.

  • Any experience with sales or contributing to sales goals.

  • Ability to follow instructions and maintain organized work areas.

  • Teamwork and collaboration. Challenge Preparation:

• Be prepared to discuss how you would handle common retail scenarios, such as:

  • A customer who is unsure about framing options.

  • Dealing with a customer complaint.

  • Prioritizing tasks during a busy period (e.g., stocking vs. customer service).

  • How you ensure accuracy when taking custom orders.

📝 Enhancement Note: The interview process for this entry-level role will likely focus heavily on assessing soft skills, attitude, and the candidate's ability to learn and follow procedures rather than technical expertise or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer accounts, and potentially taking custom framing orders.

• Framing Equipment: Standard equipment used in custom framing, including mat cutters, framing saws, assembly tools, and potentially a heat press.

• Glass Cutter: Essential tool for custom glass sizing.

• Measuring Tools: Tape measures, rulers for accurate project specifications.

Analytics & Reporting:

• Basic reporting on sales performance may be available through the POS system, but this role is not expected to conduct deep analytics.

• Tracking custom framing orders and sales figures. CRM & Automation:

• The POS system likely has CRM capabilities for customer data management.

• Omni-channel fulfillment processes may involve system-generated tasks for order processing and tracking.

📝 Enhancement Note: Proficiency with basic computer skills and the ability to learn new proprietary systems are key. Familiarity with retail POS systems is beneficial. The company provides training on specific framing equipment and processes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative solutions, particularly in framing.

• Teamwork & Collaboration: Working together to achieve store goals and support each other.

• Integrity & Respect: Maintaining ethical standards and treating all team members and customers with respect.

• Efficiency & Accuracy: Adhering to operational procedures to ensure tasks are completed correctly and on time.

Collaboration Style:

• A collaborative environment where team members assist each other across departments and tasks.

• Open communication regarding customer needs, operational challenges, and task prioritization.

• Emphasis on following established workflows and procedures to ensure consistency and quality.

📝 Enhancement Note: The company emphasizes inclusivity and a positive work environment. Team culture likely revolves around achieving sales targets, providing excellent customer service, and maintaining store standards in a supportive team setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, framing duties, stocking, and cashier tasks simultaneously in a fast-paced environment.

• Customer Expectations: Meeting diverse customer expectations for custom framing design, quality, and turnaround time.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

• Learning New Skills: Acquiring proficiency with framing equipment, design software, and specific retail procedures.

Learning & Development Opportunities:

• On-the-job training: Comprehensive training on custom framing techniques, sales processes, and store operations.

• Skill specialization: Opportunity to become an expert in custom framing, a valuable skill in the arts and crafts retail sector.

• Exposure to retail management: Gaining insights into store operations, sales strategies, and team leadership.

📝 Enhancement Note: This role offers a solid foundation in retail operations and customer-facing sales. The primary growth path involves mastering the core functions and potentially progressing to more senior roles within the store.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing choice?"

• Sales Acumen: "How would you approach a customer who is browsing the framing section but seems hesitant?" "What steps would you take to upsell or cross-sell framing services or related products?"

• Problem-Solving: "Imagine a scenario where a framing order is delayed. How would you communicate this to the customer?" "What would you do if you noticed a safety hazard in the framing area?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does great customer service mean to you?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss your resume and past experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Have specific examples ready that highlight your customer service, sales, teamwork, and problem-solving skills.

📝 Enhancement Note: Focus on demonstrating enthusiasm, a strong work ethic, excellent communication skills, and a genuine interest in providing customer solutions. Be ready to showcase your ability to learn and follow instructions.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Preparation: Tailor your resume to highlight any customer service, sales, or relevant hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "cash handling."

• Interview Practice: Prepare for behavioral interview questions by thinking of specific examples using the STAR method. Practice articulating your skills and enthusiasm for the role.

• Company Research: Familiarize yourself with The Michaels Companies, its mission, and its custom framing services. Understand the company's commitment to creativity and customer engagement.

• Portfolio Discussion: Be ready to discuss specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, and work accurately, as if presenting a brief "experience portfolio."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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