framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Stockton, California, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-07-25

Experience Level: 0-2 years

🚀 Role Summary

• Execute sales and production targets within the custom framing department, focusing on building strong customer relationships and delivering high-quality framing solutions.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs), ensuring compliance with company programs, and contributing to a safe, clean, and well-merchandised store environment.

• Provide exceptional customer service by assisting shoppers with product location, offering solutions, and enhancing the overall shopping experience through effective merchandising and stock management.

• Participate actively in all store operational processes, including truck unloading, stocking, and Omni-channel fulfillment, to support efficient store operations and meet business objectives.

📝 Enhancement Note: This role is explicitly described as "Part time" and focuses on a specific retail function (framing) within a larger retail operation. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving consultative selling techniques within the framing context.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations and creating memorable custom framing solutions that meet artistic and functional requirements.

• Achieve and exceed personal sales and production goals for the custom framing department.

• Ensure the high-quality and timely completion of all custom framing orders, adhering to established design and production standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as support SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Deliver friendly and proactive customer service, including assisting customers with locating merchandise, offering product solutions, and ensuring the store is well-organized and stocked to facilitate easy shopping.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational consistency and compliance.

• Actively participate in and support company-wide shrink and safety programs to minimize losses and ensure a secure working environment.

• Foster a positive and respectful work environment by interacting acceptingly with colleagues, remaining positive and respectful in challenging situations, and embodying the company's vision and values.

• Participate in the truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget.

• Operate the cash register and execute all cash handling procedures according to company standards.

• Engage customers through acknowledgment, assistance with product location, and solution-oriented interactions.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales, design consultation) and operational efficiency (production, merchandising, stock management). The mention of "Elevated ABC Deliver" implies a specific sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a minimum requirement.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential order management systems.

• Basic measuring skills essential for custom framing design and production.

• Proficiency in operating framing equipment and using a glass cutter.

• Ability to perform all physical requirements of the job, including standing for extended periods, lifting, bending, and reaching.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Adherence to procedures and ability to follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, ideally in a sales or customer advisory capacity.

• Demonstrated experience in selling products and/or services, with a focus on consultative selling.

• Familiarity with merchandising principles and visual presentation standards.

• Experience with cash handling and POS systems.

📝 Enhancement Note: The "Minimum Type of experience" listed as "basic computer skills and basic measuring skills" suggests that formal training in these areas may be provided, but a foundational aptitude is expected. The "Preferred Type of experience" points towards candidates with prior sales or retail background having an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer engagement strategies that led to successful sales or problem resolution, particularly in a retail setting.

• Showcase any experience with visual merchandising or store layout optimization, if applicable, to illustrate an understanding of customer flow and product presentation.

• Provide evidence of ability to follow detailed process instructions, such as completing order forms accurately or adhering to production workflows.

• If applicable, include examples of how basic data or measurements were used to inform a decision or complete a task. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) in previous roles.

• Ability to articulate how they would learn and implement new production processes for custom framing.

• Willingness to engage in continuous learning regarding new framing techniques, materials, and customer service protocols.

📝 Enhancement Note: Given the entry-level nature suggested by the experience requirements, a formal "portfolio" is unlikely to be a strict requirement. However, candidates should be prepared to discuss past experiences that demonstrate the required skills, particularly in customer service, problem-solving, and adherence to processes, as if they were presenting a portfolio of their capabilities.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• 401(k) with Employer Match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage choices (e.g., life, disability).

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. Overtime compensation is available in accordance with state and local laws.

📝 Enhancement Note: The salary range provided is specific to the location and role. The comprehensive benefits package, typical for a retail organization of Michaels' size, is detailed. The "working hours" note emphasizes the part-time nature and the need for flexibility, common in retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading retailer in the arts and crafts sector, serving a broad customer base with creative supplies and custom framing services.

Company Size: Large (over 1,300 stores in North America). This scale implies established operational processes, corporate support structures, and a diverse workforce.

Founded: 1973, headquartered in Irving, Texas. The company has a long-standing presence in the retail market, suggesting a stable and experienced operational framework.

Team Structure:

• Store-Level Operations: This role is part of the in-store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead. The team is composed of various retail associates focused on different store functions (e.g., cashiers, sales floor associates, framers).

• Reporting Structure: Direct reporting to store leadership, with functional guidance from framing specialists or corporate standards.

• Cross-functional Collaboration: Requires collaboration with other store associates for general customer service, stocking, and Omni-channel tasks, as well as with the broader store management team.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and delivering solutions, as indicated by "Elevated ABC Deliver."

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and quality.

• Sales & Production Integration: The role blends direct sales responsibilities with hands-on production work, requiring efficiency and quality in both areas.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' established position in the retail market. The "Team Structure" and "Methodology" sections infer how a Framer fits into the broader store operations and the company's operational philosophy.

📈 Career & Growth Analysis

Operations Career Level: Entry-level to Junior Associate within the retail operations context. This role is foundational, providing experience in direct customer interaction, specialized production, and general store operations.

Reporting Structure: Reports to store management (e.g., Store Manager, Framing Department Manager). The role is an individual contributor with clear task assignments and performance expectations.

Operations Impact: Directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty. Efficient production and quality work in framing enhance the store's reputation for specialized services.

Growth Opportunities:

• Skill Specialization: Potential to become a senior framer or custom framing specialist, developing advanced design and production skills.

• Retail Leadership: Opportunity to move into supervisory or management roles within the store (e.g., Key Holder, Shift Supervisor, Assistant Manager) by demonstrating strong performance, leadership potential, and operational understanding.

• Cross-Functional Training: Possibility to gain experience in other store departments, broadening retail operational knowledge and skill sets.

• Company-Wide Advancement: For high performers, opportunities may exist in other areas of The Michaels Companies, Inc., including corporate roles, depending on individual development and business needs.

📝 Enhancement Note: This analysis highlights that while the Framer role is entry-level, it offers a clear pathway for growth within Michaels' retail structure, emphasizing both specialization in framing and broader retail management.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is customer-facing on the sales floor and within the custom framing shop.

Office Location(s): 628 W Hammer Ln, Stockton, CA. This specific store location means working within a typical retail setting, which can include climate-controlled areas and potentially stock rooms that are not climate-controlled.

Workspace Context:

• Collaborative Environment: Works alongside other store associates, requiring teamwork for customer assistance, stock management, and operational tasks. The framing shop itself may be a more focused workspace.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially POS systems for order entry and sales transactions.

• Team Interaction: Regular interaction with customers and fellow team members, necessitating strong communication and interpersonal skills.

Work Schedule: Part-time, with flexibility required to work nights, weekends, and early mornings. This schedule is typical for retail and allows for coverage during peak shopping hours.

📝 Enhancement Note: The description emphasizes the dynamic and customer-focused nature of the retail environment. The "Workspace Context" details the tools and collaborative aspects relevant to a Framer's daily duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Focus on matching skills and experience (even basic) to the job requirements, particularly customer service aptitude and basic technical skills.

• In-Person Interview: Likely includes a discussion about customer service philosophy, how they handle challenging customer interactions, and their understanding of the framing role. May involve a practical demonstration of basic measuring or tool handling if appropriate.

• Store Walkthrough/Observation: Potential for candidates to observe or participate briefly in store operations to assess fit and understanding of the environment.

• Final Assessment: Evaluation based on communication skills, enthusiasm, reliability, and cultural fit with the Michaels team.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal portfolio isn't required, prepare to discuss specific examples from past jobs, school projects, or personal experiences that demonstrate customer service, problem-solving, attention to detail, and ability to follow instructions.

• Highlight Key Skills: Be ready to talk about any experience with tools, measurements, or creative tasks. If you have examples of projects you've completed (even personal ones) that show attention to detail or creative problem-solving, mention them.

• Demonstrate Process Adherence: Discuss how you've followed procedures or SOPs in previous roles and why they are important for consistency and quality.

• Show Enthusiasm for Framing: Express interest in learning the craft of custom framing and contributing to the creative solutions Michaels offers.

Challenge Preparation:

• Customer Scenario Questions: Be prepared for hypothetical customer interactions, such as dealing with an unhappy customer, helping a customer who is unsure of their needs, or upselling/cross-selling framing options.

• Operational Awareness: Questions about understanding store operations, safety, and teamwork.

• Learning Aptitude: Demonstrate a willingness and ability to learn new skills, equipment, and procedures quickly.

📝 Enhancement Note: The interview process is tailored for a retail, customer-facing role. The advice for "Portfolio Review" emphasizes using past experiences to demonstrate required competencies, as a formal portfolio is unlikely.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes various machinery for cutting mats, joining frames, and assembling artwork (e.g., mat cutters, frame jointers, saws, heat presses). Proficiency will be trained.

• Glass Cutter: Essential tool for custom glass/acrylic cutting.

• Measuring Tools: Rulers, tape measures, calipers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales, managing transactions, and potentially tracking customer orders.

• Inventory Management Systems (SISO/Directed Replenishment): Tools used for stock tracking, replenishment, and ship-from-store processes.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Utilized through customer interactions and potentially POS data to build relationships and understand customer needs.

• Omni-channel Fulfillment Systems: Software that manages online orders for in-store pickup or shipping.

📝 Enhancement Note: This section outlines the specific equipment and systems a Framer will regularly interact with, emphasizing that training will be provided for specialized framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality product delivery.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, both in products and in employee engagement.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with respect.

• Integrity & Accountability: Upholding company standards, being responsible for actions, and maintaining honesty in all dealings.

• Efficiency & Quality: Striving for excellence in production and operations, ensuring tasks are completed accurately and to high standards.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure a seamless customer experience across all departments.

• Process-Oriented: Following established procedures and SOPs to ensure consistency and quality in all tasks.

• Service-Driven: A shared commitment to providing helpful and friendly service to every customer who enters the store.

📝 Enhancement Note: The values are inferred from Michaels' stated purpose and general retail best practices, highlighting the blend of creativity, customer service, and operational discipline.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales while also completing framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex designs.

• Physical Demands: Consistently performing physically demanding tasks such as lifting heavy frames, standing for long periods, and working with specialized equipment.

• Learning Curve: Mastering the technical skills required for custom framing, including operating machinery and precise measuring.

Learning & Development Opportunities:

• Framing Craftsmanship: Intensive training on custom framing techniques, design principles, and product knowledge.

• Sales & Customer Service: Development of consultative selling skills and advanced customer engagement strategies.

• Retail Operations: Gaining experience in various store functions, including merchandising, inventory management, and POS operations.

• Potential for Advancement: Opportunities to grow into senior framing roles or retail management positions within the Michaels organization.

📝 Enhancement Note: This section anticipates common challenges in a retail framing role and outlines the developmental opportunities available to support employee growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer who was unsure of what they wanted. How did you assist them?" (Assesses customer service, problem-solving, and consultative skills).

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks like measurements or production?" (Evaluates attention to detail and process adherence).

• "Imagine a customer is unhappy with a framing order. What steps would you take to resolve the situation?" (Tests conflict resolution and customer recovery skills). Company & Culture Questions:

• "What interests you about working as a Framer at Michaels?" (Gauges motivation and understanding of the role/company).

• "How do you approach working as part of a team in a retail environment?" (Assesses collaboration and teamwork skills).

• "What do you understand about Michaels' commitment to creativity and customer service?" (Checks for alignment with company values). Portfolio Presentation Strategy:

• Showcase Customer Service Examples: Be ready to describe specific instances where you went above and beyond for a customer.

• Highlight Attention to Detail: Use examples from past work or personal projects that demonstrate precision and care.

• Discuss "Learning Agility": Prepare to talk about how you learn new skills and adapt to new processes or equipment, as this is crucial for mastering framing techniques.

• Express Enthusiasm: Convey genuine interest in the art of custom framing and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation focuses on behavioral questions and scenarios relevant to customer service, operational tasks, and cultural fit within a retail environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service experience, attention to detail, ability to follow instructions, and any experience with tools, measurements, or creative tasks. Quantify achievements where possible.

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your customer service skills, problem-solving abilities, teamwork, and attention to detail.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to show genuine interest and cultural fit.

• Practice "Elevated ABC Deliver" Concepts: While not explicitly stated for candidates, understanding the importance of consultative selling and building customer relationships will be beneficial during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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