Senior Product Designer (Contract), London, UK

📍 Job Overview

Job Title: Senior Product Designer (Contract)

Company: Careers at Eucalyptus

Location: London, United Kingdom

Job Type: Contract

Category: Product Design / UX / UI

Date Posted: August 20, 2026

Experience Level: 5-8 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on owning specific problem areas within a connected healthcare platform, driving design from initial research through to delivery and iterative improvement.

• The Senior Product Designer will be responsible for moving key commercial and clinical metrics, such as activation, conversion, retention, and adherence within a regulated market.

• Emphasis is placed on creating user-centered designs that build trust and maintain compliance within the healthcare sector, particularly for weight-management programs.

• The position requires a strong ability to define problems, apply exceptional visual craft, and think systemically across multiple platforms, including emerging AI-native interfaces.

📝 Enhancement Note: While the job title is "Product Designer," the responsibilities and required skills strongly indicate a Senior Product Designer role, emphasizing ownership, impact, and influence within the design process. The contract nature suggests a project-focused engagement, potentially leading to full-time employment. The context of Eucalyptus being part of Hims & Hers, a leader in personalized health, underscores the significance of user trust and regulatory compliance in design decisions.

📈 Primary Responsibilities

• Take ownership of a defined problem area across various digital surfaces, managing the entire design lifecycle from problem definition and research to delivery and post-launch iteration.

• Conduct user research and usability testing to inform design decisions and validate concepts, ensuring a deep understanding of patient needs and journeys.

• Design intuitive and compliant user interfaces and experiences for a regulated healthcare market, with a specific focus on weight-management programs and chronic condition care.

• Drive measurable commercial outcomes by designing for activation, conversion through regulated intake processes, patient retention, and adherence to treatment plans.

• Develop and maintain high standards of visual craft, including typography, spacing, color, motion, and micro-interactions, ensuring intentional and effective application.

• Design inclusively, considering accessibility standards and making informed judgment calls to create accessible experiences without explicit prompts.

• Contribute to and leverage a Design System to ensure consistency and scalability across product surfaces and emerging platforms.

• Write clear, concise, and impactful UX copy that aligns with regulatory requirements and enhances user understanding and trust.

• Prototype using tools like Claude Code and Cursor to test ideas in real code, facilitating tighter build-measure-learn loops and faster iteration cycles.

• Set up and analyze A/B tests to measure the impact of design changes on key performance indicators, reporting on results honestly and transparently.

📝 Enhancement Note: The responsibilities highlight a proactive, end-to-end ownership model, moving beyond task execution to strategic problem-solving. The emphasis on "moving commercial outcomes" and "clinical safety" indicates a critical balance that designers must manage. The expectation to use AI tools for prototyping and testing is a forward-looking requirement.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is typically expected for Senior Product Designer roles. Equivalent practical experience will also be considered.

Experience: Typically 5 to 8 years of experience in product design, with a proven track record of owning problems end-to-end and influencing direction at a team level.

Required Skills:

• Problem Definition: Ability to shape problems using research, data, and collaborative input, breaking down ambiguity into actionable design briefs.

• Visual Craft: Exceptional proficiency in typography, spacing, color theory, motion design, and micro-interactions, applied with strategic intent.

• Systems Thinking: Capacity to design across multiple platforms and emerging interfaces (e.g., AI-native), contributing to and understanding design systems.

• User Research & Usability Testing: Experience conducting and leveraging qualitative and quantitative research to inform design decisions.

• UX Writing & Content Design: Skill in crafting clear, concise, and compliant UX copy for regulated environments.

• Prototyping: Proficiency in creating interactive prototypes using industry-standard tools, with a demonstrated ability to use AI-powered tools for code-based prototyping (e.g., Claude Code, Cursor).

• Data Analysis & Metrics: Understanding of key commercial and clinical metrics, with the ability to set up and interpret A/B tests to measure design impact.

• Communication: Ability to articulate design decisions, rationale, and trade-offs clearly and persuasively to cross-functional teams.

• Collaboration: Proven ability to work effectively with product managers, engineers, clinical teams, and other stakeholders.

• Accessibility Design: Knowledge of accessibility standards and inclusive design principles, with the ability to apply them in practice.

Preferred Skills:

• Experience in the healthcare or regulated industry sector.

• Familiarity with GLP-1 medications and weight-management programs.

• Experience contributing to or managing a Design System.

• Understanding of AI-native interface design principles and applications.

• Experience working in a fast-paced, high-growth startup environment.

📝 Enhancement Note: The skills listed are highly specific to a senior-level product designer operating in a complex, regulated industry. The emphasis on AI tools is a contemporary requirement that differentiates this role. The "full stack" expectation implies a broad range of design competencies beyond just visual design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Outcome-Oriented Case Studies: Showcase at least 2-3 detailed case studies that highlight problem-solving capabilities and demonstrate tangible commercial or clinical impact (e.g., increased conversion, retention, adherence).

• Process Documentation: Clearly outline your design process for each case study, including problem definition, user research, ideation, prototyping, testing, and iteration.

• Craft and Finish: Present high-fidelity designs and demonstrate attention to detail in typography, spacing, color, and micro-interactions.

• System Contribution: If applicable, showcase how you have contributed to or utilized a Design System.

• AI Integration: Illustrate how AI tools were integrated into your workflow to enhance efficiency or outcomes.

• Concise and Clear Narrative: The written explanation of your work should be clear, concise, and articulate the "why" behind your design decisions.

Process Documentation:

• Workflow Design & Optimization: Evidence of designing and optimizing complex workflows, particularly within regulated intake processes.

• Implementation & Automation: Examples of how your designs facilitate user interaction with automated systems or AI-driven features.

• Measurement & Performance Analysis: Demonstrated ability to define success metrics, set up experiments (e.g., A/B tests), and analyze results to drive design improvements.

📝 Enhancement Note: The portfolio requirements are highly specific, emphasizing demonstrable impact and process, not just aesthetic appeal. The inclusion of AI integration and regulatory compliance in case studies is critical. The expectation for UX writing and research within the portfolio is also a key differentiator.

💵 Compensation & Benefits

Salary Range: As this is a contract role in London, UK, and specific salary is not provided, a competitive hourly or daily rate would be expected. Based on industry benchmarks for Senior Product Designers with 5-8 years of experience in London, rates could range from £400 to £700 per day, depending on experience, the specific project scope, and the duration of the contract. The potential to convert to a full-time FTE role with an equity component suggests that the initial contract rate may be structured with this future opportunity in mind.

Benefits (Potential for FTE Conversion):

• Ownership: Employee stock options program, granting a stake in the business.

• Professional Development: Annual development budget and 3 days of dedicated professional development leave.

• Flexible Work: Hybrid setup with 3 days per week in the Old Street office.

• Health & Wellness: Private health insurance through Vitality or a monthly wellness allowance.

• Time Off: 25 days of annual holiday.

• Family Support: Enhanced parental leave.

• Global Mobility: Ability to work from anywhere for 3 weeks per year.

• Social & Team Building: Access to office socials, clubs, sports, and seasonal events.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with flexibility offered within the hybrid work model. The contract duration is not specified but the potential for FTE conversion implies a significant project timeline.

📝 Enhancement Note: Salary estimation is based on typical contract rates for senior design roles in London. The benefits listed are primarily associated with the potential FTE conversion, indicating a strong incentive for contractors to perform well. The hybrid model with specified office days is a key aspect of the work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Healthcare / HealthTech. Eucalyptus operates in the rapidly growing digital health sector, focusing on chronic condition management, specifically obesity and weight management, leveraging technology and personalized care. As part of Hims & Hers, it benefits from a broader ecosystem in personalized health and wellness.

Company Size: Eucalyptus has experienced significant growth, supporting over 350,000 patients and achieving substantial revenue growth. Its acquisition by Hims & Hers in 2026 indicates a mature, scaling organization with a global ambition. The company size can be considered large and rapidly expanding, with a significant international presence.

Founded: Eucalyptus has been operational for several years, evidenced by its growth story and acquisition. While the exact founding date isn't provided, its trajectory suggests a company that has moved past the early startup phase into a period of significant expansion and market validation.

Team Structure:

• Cross-functional Teams: The design team likely operates within cross-functional squads or pods, working closely with product managers, engineers, data scientists, and clinical experts (prescribers, nurses, health coaches, dietitians).

• Reporting: The Senior Product Designer will likely report to a Head of Design, Design Lead, or Product Lead, with direct collaboration across product development teams.

• Collaboration Focus: Emphasis is placed on collaborative creation, where good ideas are valued from all disciplines. This fosters an environment where designers are expected to actively participate in discussions and contribute beyond their immediate design tasks.

Methodology:

• User-Centered Design (UCD): Core to the design approach, focusing on understanding and meeting patient needs.

• Data-Driven Decisions: Utilizing research, A/B testing, and commercial metrics to inform and validate design choices.

• Agile Development: Implied by the iterative design process, build-measure-learn loops, and collaboration with engineering.

• Regulated Market Compliance: A critical overlay to all processes, ensuring designs meet healthcare regulations and clinical safety standards.

• AI Integration: Increasingly embedding AI tools into the workflow for efficiency and innovation.

Company Website: eucalyptus.health

📝 Enhancement Note: The company culture is characterized by a strong mission-driven approach, rapid growth, and a focus on innovation within a regulated industry. The integration with Hims & Hers suggests a robust operational framework and global reach. The collaborative, cross-functional nature of teams is a key aspect of how design work gets done.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Product Designer position, indicating a level of autonomy, ownership, and influence. It's a crucial individual contributor role responsible for complex problem-solving and driving significant product outcomes. The "contract" nature may offer a pathway to a permanent Senior or Lead Product Designer role, depending on performance and business needs.

Reporting Structure: The Senior Product Designer will likely report to a Design Manager or Head of Design, but will work day-to-day within cross-functional product teams. This structure allows for both strategic guidance from design leadership and tactical execution within product development cycles.

Operations Impact: The role has a direct and significant impact on the company's core mission: improving patient health outcomes and making long-term care accessible. By designing effective weight-management programs and other digital health solutions, the designer influences patient adherence, treatment success rates, and ultimately, the company's commercial growth and market position. The emphasis on moving commercial levers like activation, conversion, and retention underscores this impact.

Growth Opportunities:

• Leadership in Design: Potential to grow into a Lead Product Designer role, mentoring junior designers and taking on larger problem spaces or strategic initiatives.

• Specialization: Opportunity to deepen expertise in specific areas of digital health, such as chronic disease management, AI-driven health interfaces, or regulated product design.

• Full-Time Conversion: A clear pathway to convert to a full-time employee, gaining access to equity, enhanced benefits, and long-term career development.

• Skill Expansion: Continuous learning through exposure to new technologies (AI), evolving healthcare regulations, and diverse patient populations.

• Cross-Functional Influence: Developing stronger relationships and influence across product, engineering, and clinical teams, becoming a key voice in product strategy.

📝 Enhancement Note: The career path for a Senior Product Designer in a growing HealthTech company like Eucalyptus is strong. The contract-to-hire potential is a significant growth opportunity, allowing individuals to prove their value and integrate into the company's long-term vision. The role provides ample scope for developing expertise in a high-impact, mission-driven industry.

🌐 Work Environment

Office Type: The company utilizes a hybrid work model, with a dedicated office space designed for both focused work and collaboration. The mention of an "Old Street office" suggests a modern, potentially co-working or purpose-built space in a tech-centric area of London.

Office Location(s): The primary office location is in Old Street, London, UK. This area is a well-known hub for technology and creative industries, offering good transport links and a vibrant ecosystem.

Workspace Context:

• Hybrid Collaboration: The expectation of 3 days in the office per week facilitates in-person collaboration, team meetings, workshops, and fostering a sense of community among colleagues.

• Technology Integration: Designers will have access to necessary hardware and software, including advanced design tools and potentially specialized AI development environments.

• Cross-Disciplinary Interaction: The office environment is likely designed to encourage spontaneous interactions and knowledge sharing between designers, product managers, engineers, and clinical staff.

• Focus & Collaboration Zones: Offices in such hubs often feature a mix of quiet zones for deep work and open areas for brainstorming and team discussions, catering to the diverse needs of design tasks.

Work Schedule: The standard working hours are likely aligned with UK business hours, with flexibility inherent in the hybrid model. The emphasis on delivering results and owning problem areas suggests a focus on output rather than strict time tracking, common in design roles where creative thinking can occur outside traditional hours.

📝 Enhancement Note: The hybrid work environment is a key feature, balancing the benefits of remote flexibility with the advantages of in-office collaboration and team cohesion. The location in Old Street, London, places the role within a dynamic and well-connected business district.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Review: Initial screening of resumes and portfolios. Applications without a portfolio will not be considered.

2. Hiring Manager/Recruiter Screen: A preliminary conversation to assess cultural fit, basic qualifications, and understand career aspirations.

3. Design Challenge/Portfolio Review: A deeper dive into the candidate's portfolio. This may involve a presentation of 1-2 case studies, focusing on problem-solving, process, impact, and craft. Expect questions about how you defined problems, your design process, metric impact, and how you used AI.

4. Team/Cross-Functional Interviews: Conversations with product managers, engineers, and potentially clinical stakeholders to assess collaboration skills, systems thinking, and ability to work in a regulated environment.

5. Final Interview: Likely with senior leadership or the Head of Design to discuss strategic alignment, leadership potential, and final fit.

Portfolio Review Tips:

• Show, Don't Just Tell: For each case study, clearly articulate the problem, your role, the process, the solutions, and the measurable outcomes. Use visuals effectively.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. Explain how you moved a commercial or clinical lever.

• Highlight Process Rigor: Detail your research methods, how you defined the problem, your iteration cycles, and how you incorporated feedback.

• Demonstrate Craft: Ensure your presented work is polished and showcases excellent visual design principles.

• Explain AI Integration: Be ready to discuss specific instances where AI tools enhanced your workflow, prototyping, or problem-solving.

• Conciseness is Key: Write clearly and succinctly. Avoid jargon. Your writing style is a signal of your communication skills.

• Focus on Ownership: Emphasize areas where you took initiative and owned a problem end-to-end.

Challenge Preparation:

• Anticipate Case Study Questions: Be prepared to walk through your portfolio pieces, focusing on the "why" behind your decisions, trade-offs made, and lessons learned.

• Problem-Solving Scenarios: Practice articulating how you would approach a new, ambiguous problem within the healthcare space, considering regulatory constraints.

• Systems Thinking Examples: Be ready to discuss how you think about designing for multiple platforms and contributing to a cohesive design system.

• Cross-Functional Communication: Prepare examples of how you collaborate with engineers and product managers, handle feedback, and resolve disagreements.

📝 Enhancement Note: The emphasis on the portfolio as a primary screening tool is critical. Candidates must tailor their portfolio to showcase impact, process, and AI integration, especially within a regulated context. The interview process is structured to evaluate a broad range of skills from tactical execution to strategic thinking and collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator) are standard. The job explicitly mentions using AI tools for prototyping, specifically:

  • Claude Code: For prototyping ideas directly in code.
  • Cursor: An AI-first code editor that likely assists in prototyping and development integration.

• Collaboration & Documentation: Tools like Notion, Confluence, or similar platforms for documenting processes, research findings, and design specifications.

• Project Management: Jira, Asana, Trello, or similar for tracking tasks and project progress within cross-functional teams.

Analytics & Reporting:

• A/B Testing Platforms: Optimizely, VWO, Google Optimize, or internal experimentation tools to measure design impact.

• Analytics Platforms: Google Analytics, Amplitude, Mixpanel, or similar for tracking user behavior and product performance.

• Data Visualization Tools: Tableau, Power BI, Looker, or internal dashboards for reporting on key metrics.

CRM & Automation:

• While not directly a designer's primary tool, an understanding of CRM systems (e.g., Salesforce) and marketing automation platforms may be beneficial for context, especially regarding user onboarding and engagement flows.

• Integration Tools: Awareness of how design integrates with APIs and backend systems.

📝 Enhancement Note: The explicit mention of AI tools like Claude Code and Cursor for prototyping is a significant differentiator. Designers are expected to be proficient in standard design software but also embrace cutting-edge AI-assisted workflows for faster iteration and development integration. Familiarity with analytics and experimentation tools is crucial for demonstrating impact.

👥 Team Culture & Values

Operations Values:

• Patient-First Mindset: Every decision must prioritize patient outcomes, balancing commercial growth with clinical safety and care. This means designing for real health journeys with simplicity, accessibility, and trustworthiness.

• Collaborative Creation: Ideas are valued from all disciplines (product, engineering, clinical). Designers are expected to actively listen, incorporate feedback, and contribute to a shared vision.

• Curiosity: A drive to ask "why" before "how," with a continuous desire to learn about patients, problems, and new tools. Comfort with being a beginner when learning something new is key.

• Impact & Ownership: A focus on driving meaningful outcomes and taking end-to-end responsibility for design challenges, rather than just completing tasks.

• Data-Driven Approach: Utilizing evidence from research and metrics to inform and validate design decisions.

• Efficiency & Process Optimization: A commitment to streamlined workflows and leveraging tools (including AI) to improve speed and effectiveness.

Collaboration Style:

• Cross-functional Integration: Designers work closely with product managers, engineers, and clinical experts, fostering a deep understanding of each discipline's needs and constraints.

• Open Communication: Encouraging sharing of work early and often, actively seeking and providing constructive critique to elevate the quality of designs.

• Feedback Loop: A culture where feedback is welcomed and used to refine work, ensuring continuous improvement.

• Shared Ownership: A sense that product success is a collective effort, with designers contributing to the broader strategic direction.

📝 Enhancement Note: The culture is deeply rooted in its mission of improving health. The values emphasize empathy, collaboration, and a results-oriented approach, underpinned by a commitment to continuous learning and innovation, particularly with emerging technologies like AI.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Commercial Goals with Clinical Safety: Designing for a regulated healthcare market requires a delicate balance between driving business metrics (activation, conversion, retention) and ensuring patient safety, adherence, and efficacy. This often involves complex decision-making and trade-offs.

• Navigating Regulatory Requirements: Understanding and designing within the constraints of healthcare regulations (e.g., NICE endorsement, NHS services) requires careful attention to detail, particularly in UX writing and user flows.

• Integrating AI Seamlessly: Effectively incorporating AI tools (like Claude Code, Cursor) into the existing design and development workflow presents a challenge, requiring adaptation, learning, and demonstrating their value beyond novelty.

• Designing for Complex Health Journeys: Creating simple, accessible, and trustworthy experiences for patients managing chronic conditions like obesity requires deep empathy and a nuanced understanding of their challenges.

• Rapid Growth Environment: Working in a fast-paced, scaling company means adapting to changing priorities, evolving processes, and potential ambiguity.

Learning & Development Opportunities:

• Deep Dive into HealthTech: Gaining specialized knowledge in digital health, chronic disease management, and the nuances of the healthcare industry.

• Advanced AI Tool Proficiency: Becoming an expert in leveraging AI for design, prototyping, and development, staying at the forefront of technological advancements.

• Regulatory Design Expertise: Developing a strong understanding of designing for regulated industries, a highly valuable skill set.

• Cross-Functional Leadership: Enhancing skills in influencing product strategy and collaborating effectively across diverse teams.

• Mentorship & Design System Contribution: Opportunities to mentor junior designers and contribute significantly to the growth and evolution of the company's Design System.

📝 Enhancement Note: The challenges are inherent to working in a mission-driven, regulated, and rapidly evolving industry. These challenges also present significant growth opportunities for a designer looking to build specialized expertise and impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned a problem area end-to-end. What was the problem, how did you define it, what was your process, and what was the measurable outcome?" (Focus on problem definition, process, and impact).

• "How do you balance moving commercial outcomes with ensuring clinical safety and patient trust in a regulated market?" (Prepare examples of trade-offs and decision-making).

• "Walk me through a case study where you used AI tools in your design process. What tools did you use, how did they impact your workflow, and what was the result?" (Be specific about AI tools and measurable benefits).

• "Describe your approach to designing for accessibility and inclusive experiences. How do you go beyond checklists?" (Showcase your understanding of principles and application).

• "How do you define and measure success for a design initiative? Can you give an example of an A/B test you designed and its outcome?" (Focus on metrics, experimentation, and honest reporting). Company & Culture Questions:

• "What interests you about Eucalyptus's mission to make good health last a lifetime, and how does your design philosophy align with that?" (Research the company's mission and values).

• "How would you describe your collaboration style, particularly when working with engineers and clinical teams?" (Prepare examples of successful cross-functional collaboration).

• "What does 'patient-first' mean to you in the context of product design?" (Reflect on empathy and user-centricity).

• "How do you stay curious and learn about new tools, technologies, or patient needs?" (Highlight your proactive learning habits). Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact -> Learnings.

• Focus on Impact: Clearly articulate the commercial or clinical metrics you moved and how your design contributed to that movement.

• Highlight Process: Explain your decision-making at each stage, demonstrating critical thinking and problem-solving.

• Showcase Craft: Present high-fidelity mockups and interactive prototypes that demonstrate attention to detail and visual polish.

• Explain AI Integration: Be ready to pause and explain where and why you used specific AI tools, focusing on efficiency gains or novel solutions.

• Conciseness: Deliver your presentation clearly and efficiently, respecting the interviewer's time. Be prepared for deep dives into specific areas.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating impact, process rigor, and an understanding of the unique challenges of designing in a regulated health environment, with a specific emphasis on AI integration. The portfolio is the primary artifact, so candidates must be able to articulate its contents exceptionally well.

📌 Application Steps

To apply for this Senior Product Designer (Contract) position:

• Submit your application through the Greenhouse job portal, ensuring your resume and portfolio are uploaded.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that best demonstrate your ability to define problems, execute end-to-end design, drive commercial/clinical impact, and integrate AI tools. Emphasize case studies relevant to regulated markets or complex user journeys.

• Resume Optimization: Ensure your resume clearly states your years of experience (5-8+ years) and highlights key skills such as problem definition, visual craft, systems thinking, AI prototyping, UX writing, and experience in regulated industries. Quantify achievements where possible.

• Interview Preparation: Practice articulating your portfolio case studies, focusing on the "why" behind your decisions, your design process, and the measurable impact of your work. Be ready to discuss how you would approach challenges in a regulated healthcare environment and your experience with AI tools.

• Company Research: Familiarize yourself with Eucalyptus's mission, its products (Juniper, Pilot, Kin, Software), its acquisition by Hims & Hers, and its growth story. Understand the importance of clinical safety and patient outcomes in their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The contract nature of this role should be confirmed regarding duration, potential for extension, and conversion to FTE.