Framer, Part Time--Evenings & Weekends

📍 Job Overview

Job Title: Framer, Part Time--Evenings & Weekends

Company: Michaels Stores

Location: Hilliard, Ohio, United States

Job Type: Part time

Category: Retail Operations / Art & Design

Date Posted: July 25, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on customer engagement and sales within a retail environment, specifically in the custom framing department, requiring direct customer interaction and product knowledge.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing the design and production processes.

• The position demands adherence to operational procedures, including sales transactions, inventory management, and maintaining store standards for a positive shopping experience.

• It involves hands-on work with framing equipment and materials, necessitating attention to detail for quality and timely order fulfillment.

📝 Enhancement Note: This role is fundamentally a customer-facing, sales-driven position within a specialized retail segment. While not a traditional "Revenue Operations" role, it contributes to revenue generation through direct sales and customer relationship management within a specific product category. The emphasis on SOPs and operational execution aligns with operational principles.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations for custom framing solutions, utilizing the Elevated ABC Deliver methodology to drive sales and production.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.

• Maintain and merchandise the ready-made frame department and other assigned areas, including managing SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a well-merchandised, in-stock store environment.

• Operate the cash register and execute all cash handling procedures to company standards, processing various payment types accurately.

• Support and participate in inventory management processes, including truck un-loads and stocking, ensuring adherence to company standards and budget.

• Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to enhance the overall customer shopping experience.

• Maintain a safe, clean, and clutter-free environment in the store and framing area, adhering to all Standard Operating Procedures (SOPs) and company programs.

• Interact positively and respectfully with colleagues and customers, promoting company values and serving as a role model for customer service and operational excellence.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, operational execution, and basic inventory management, typical of a specialized retail associate role focused on a specific department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not strictly required for entry-level candidates.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) and potential system navigation.

• Fundamental measuring skills with accuracy for custom framing.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Cash handling experience and accuracy in processing transactions.

• Basic merchandising skills to maintain product presentation standards.

• Ability to adhere to Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer engagement.

• Experience in sales, with a track record of effectively selling products or services.

• Familiarity with custom framing processes or art display techniques.

• Basic visual merchandising and display creation skills.

• Experience with Omni-channel retail operations (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The qualifications are entry-level, emphasizing practical skills and a willingness to learn. The "0-2" years of experience aligns with a foundational role in retail operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not expected for this entry-level role, candidates demonstrating understanding of process adherence and customer service through their application and interview will be favored.

• Examples of how you've followed instructions or SOPs in previous roles can serve as a proxy for process documentation.

• Any experience or understanding of how to measure and ensure quality in a task (e.g., ensuring a custom item is made correctly) is beneficial.

• Familiarity with point-of-sale (POS) systems or basic inventory tracking can be highlighted. Process Documentation:

• Understanding and ability to follow Standard Operating Procedures (SOPs) for sales, framing production, and store operations.

• Ability to document or communicate issues encountered during the framing or sales process to supervisors.

• Willingness to learn and implement new processes related to customer engagement and operational efficiency.

📝 Enhancement Note: For an entry-level, part-time retail role, a formal "Process & Systems Portfolio" is unusual. The emphasis will be on an applicant's ability to demonstrate understanding and application of given processes and procedures during the interview and through their demonstrated work ethic.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour.

Benefits:

• Health & Wellness: Medical, Dental, and Vision Coverage; Telemedicine Services; Employee Assistance Program.

• Financial: 401(k) with Employer Match; Flexible Spending Accounts; Commuter Benefits.

• Professional Development: Tuition Assistance; Adoption Assistance.

• Other: Voluntary Insurance Options; Employee Discounts on Michaels products; Partner Discount Programs.

Working Hours: Part-time, with a requirement for evening and weekend availability. While the total weekly hours are not specified, the role is designed to supplement full-time staff during peak business times and operational needs.

📝 Enhancement Note: The salary range provided is specific and hourly, typical for part-time retail positions. The benefits listed are comprehensive for a part-time role, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, providing a wide range of arts, crafts, and home decor products.

Company Size: Large (over 1,000 employees, based on company description of over 1,300 stores). This size implies structured corporate processes and a defined operational framework.

Founded: 1973. With a long history, Michaels has established operational best practices and a recognized brand presence in the creative retail space.

Team Structure:

• This role will be part of a store-level team, reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager.

• The team structure is hierarchical, with clear roles for sales associates, department specialists, and management.

• Cross-functional collaboration is expected between sales floor associates, framing specialists, and potentially online order fulfillment teams (Omni-channel). Methodology:

• Data Analysis & Insights: While not directly data analysis, the role contributes to sales data through transactions and customer feedback, which informs store performance and inventory management.

• Workflow Planning & Optimization: Adherence to SOPs is key to efficient workflow. Associates are expected to manage their time effectively to balance customer service, production, and stocking duties.

• Automation & Efficiency: The role leverages POS systems and potential inventory management software to streamline operations. Efficiency in framing production and customer service is a daily goal.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity and customer engagement. The operational aspect is driven by structured retail processes designed for efficiency and a positive customer experience across multiple channels.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals interested in customer service, sales, and specialized craft retail.

Reporting Structure: The Framer reports to the Store Manager or Assistant Manager, with direct oversight from the Framing Department Lead or Manager. This structure allows for mentorship and guidance within a specific department.

Operations Impact: This role directly impacts revenue through custom framing sales and enhances customer loyalty by providing expert design advice and high-quality products. It also contributes to overall store operational efficiency through accurate order fulfillment and maintaining store standards.

Growth Opportunities:

• Operations Skill Advancement: Potential to become a Framing Department Lead or Manager, taking on more responsibility for production, inventory, and team supervision within the framing department.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, design principles, and advanced sales strategies. Cross-training in other store departments is also possible.

• Leadership Potential: With demonstrated performance and leadership qualities, there's a path to Assistant Store Manager or Store Manager roles, overseeing all store operations.

📝 Enhancement Note: The growth path is clearly defined within the retail operational hierarchy, offering progression from a specialized associate role to broader management responsibilities.

🌐 Work Environment

Office Type: This is a retail store environment. The "office" is the sales floor and the dedicated framing area within the store.

Office Location(s): Hilliard, Ohio, specifically at 1830 Hilliard Rome Rd. This is a physical, on-site role.

Workspace Context:

• The workspace includes the retail sales floor for customer interaction and product display, and a dedicated framing shop area equipped with specialized tools.

• The environment is customer-facing and can be fast-paced, especially during peak seasons. Collaboration with team members is essential for smooth operations.

• Access to necessary framing equipment, tools, materials, and POS systems will be provided.

Work Schedule: Part-time with required evening and weekend availability. This schedule is designed to cover operational needs during busy periods and ensure customer service is available throughout store operating hours.

📝 Enhancement Note: The work environment is typical for a retail associate, emphasizing customer interaction and hands-on product work within a structured store setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and availability.

• In-Person Interview: Typically with the Store Manager or Framing Department Lead. This will focus on customer service skills, problem-solving abilities, and suitability for the framing role. Be prepared to discuss your experience with customer interactions and any relevant technical skills.

• Skills Assessment: May include a practical demonstration of measuring skills or a discussion about how you would approach a customer design consultation.

• Final Interview/Onboarding: For successful candidates, this involves offer extension and onboarding procedures.

Portfolio Review Tips:

• For this role, a formal portfolio is not required. Instead, prepare to discuss specific examples from your past experiences that demonstrate:

  • How you've handled challenging customer service situations.
  • Instances where you've followed detailed instructions or SOPs accurately.
  • Any experience with creative tasks or attention to detail.
  • Your ability to learn new technical skills or operate equipment.

• Highlight any personal projects or hobbies that showcase creativity, precision, or an understanding of design principles. Challenge Preparation:

• Be ready to answer behavioral questions about teamwork, problem-solving, and customer engagement.

• Consider how you would approach a customer who is unsure about their framing needs or has a unique artwork piece.

• Be prepared to articulate why you are interested in Michaels and the specific role of a Framer.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit for a retail environment, rather than deep operational expertise requiring a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes mat cutters, frame saws, joining equipment, and potentially heat presses for specialized framing needs.

• Measuring Tools: Rulers, tape measures, and other precision instruments for accurate order fulfillment.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially basic inventory lookup.

Analytics & Reporting:

• While direct involvement in analytics is minimal, the POS system will generate sales data that contributes to store performance reports.

• Basic inventory tracking methods may be used for managing framing materials and ready-made frames. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a focus on building customer relationships, implying a CRM-like approach to customer interaction and follow-up.

• Automation: Basic automation exists within the POS system for transaction processing. Efficiency in manual processes like order taking and production is key.

• Integration: Potential integration between POS and inventory systems, or between in-store and online order management for Omni-channel fulfillment.

📝 Enhancement Note: The technology stack is focused on operational tools essential for retail sales and specialized production, rather than complex business intelligence or CRM platforms.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Fostering an environment where creativity is celebrated, both in products offered and in problem-solving.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets customer expectations.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive work environment.

• Efficiency & Accountability: Adhering to processes, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Cross-functional Integration: Associates are expected to collaborate across different store functions (e.g., sales floor, framing department, stockroom) to ensure smooth operations and excellent customer service.

• Process Review: Openness to feedback and continuous improvement in processes, particularly within the framing department.

• Knowledge Sharing: Encouraging team members to share best practices, technical tips, and customer service strategies.

📝 Enhancement Note: The culture emphasizes a blend of creative expression, customer-centricity, and operational discipline, reflecting the nature of a specialty retail business.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Managing customer service, custom framing production, stocking, and point-of-sale operations simultaneously in a fast-paced environment.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering precise measuring and cutting techniques.

• Customer Expectation Management: Meeting diverse customer needs and expectations for custom artwork framing, which can range from simple to highly complex.

• Adapting to Retail Fluctuations: Handling busy periods, seasonal demands, and the need for flexible scheduling, including evenings and weekends.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in design, material selection, and advanced framing techniques through on-the-job training and potential workshops.

• Sales & Customer Service: Enhance consultative selling skills and customer relationship management through practical application and company training programs.

• Retail Operations: Gain experience in various aspects of retail management, including inventory control, visual merchandising, and team leadership, paving the way for advancement.

📝 Enhancement Note: The challenges are typical for a hands-on retail role, with opportunities for skill development in both technical craft and customer-facing sales.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to follow a detailed set of instructions or a Standard Operating Procedure." (Prepare an example demonstrating attention to detail and adherence to process.)

• "How would you approach a customer who is unsure about what kind of framing they need for their artwork?" (Focus on active listening, asking clarifying questions, and guiding them through options.)

• "Describe a situation where you had to balance multiple tasks with competing priorities." (Highlight your organizational and time management skills.) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Showcase your appreciation for creativity, craft, and customer service.)

• "How do you handle feedback or constructive criticism?" (Demonstrate a willingness to learn and improve.)

• "What does excellent customer service mean to you?" (Emphasize empathy, problem-solving, and creating positive experiences.) Portfolio Presentation Strategy:

• As mentioned, a formal portfolio isn't required. Instead, be prepared to verbally "walk through" examples of your past work or experiences that align with the job requirements.

• For instance, if you've worked on creative projects or solved a customer issue, structure your answer using the STAR method (Situation, Task, Action, Result) to clearly communicate your capabilities.

• Be ready to discuss your understanding of precision and quality in relation to the framing tasks.

📝 Enhancement Note: Interview preparation should focus on demonstrating soft skills, a strong work ethic, and a genuine interest in the craft and customer service aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on work, or detail-oriented experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per hour").

• Portfolio Preparation (Verbal): Mentally prepare specific examples from your past experiences that demonstrate your ability to follow instructions, solve customer problems, and work with precision.

• Company Research: Familiarize yourself with Michaels' products, services, and brand values. Understand their commitment to creativity and customer engagement.

• Interview Practice: Practice answering common retail interview questions, focusing on your customer service approach, problem-solving skills, and willingness to learn technical aspects of framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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