Full time Framer

📍 Job Overview

Job Title: Full-time Framer

Company: Michaels Stores

Location: Quakertown, Pennsylvania, United States

Job Type: Full time

Category: Retail Operations / Management

Date Posted: 2026-07-25

Experience Level: 2-5 Years

🚀 Role Summary

• Lead and coach a team of framers to achieve custom framing sales targets and build strong customer relationships.

• Ensure the delivery of high-quality custom framing solutions, adhering to production timelines and company standards.

• Manage daily store operations, including inventory control, safety protocols, and adherence to Standard Operating Procedures (SOPs).

• Serve as a key member of the store leadership team, contributing to overall store performance and team development.

📝 Enhancement Note: This role is a hybrid of direct sales, team leadership, and operational management within a specialized retail environment. The emphasis on "building customer relationships" and "creating a framing solution" highlights a consultative sales approach combined with operational execution.

📈 Primary Responsibilities

• Lead and coach a team of framers, fostering a sales-driven and customer-centric environment.

• Drive custom framing sales by assisting customers in selecting appropriate framing solutions for their artwork and memorabilia.

• Plan and manage framing workload in partnership with the Store Manager to ensure timely and high-quality order fulfillment.

• Achieve individual Key Performance Indicators (KPIs) and hold the framing team accountable for their role-specific KPIs.

• Review sales and production workload, developing strategic plans for sales floor time and customer engagement.

• Execute inventory management processes for framing materials and finished goods, minimizing shrinkage.

• Implement and manage safety programs within the framing department and store, ensuring compliance with company policies.

• Serve as Manager on Duty (MOD), overseeing store operations and team performance in the absence of the Store Manager.

• Participate in interviewing, onboarding, coaching, observing, and training new team members.

• Support Talent Development activities and participate in Performance Management processes for the framing team.

• Partner daily with other Managers on Duty (MODs) regarding framing expectations and team coordination.

• Acknowledge customers, assist with locating products, and provide solutions to meet their needs.

• Assist with Omni-channel processes, ensuring a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities indicate a need for strong leadership, sales acumen, and operational efficiency. The inclusion of "Manager on Duty" duties suggests a significant level of responsibility and autonomy in managing the store's daily functions.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• Minimum 2-5 years of experience in a retail leadership or specialized sales role.

• Demonstrated experience in leading and coaching a team. Required Skills:

• Basic computer skills for POS systems, communication, and inventory management.

• Strong customer service and relationship-building skills.

• Ability to understand and implement Standard Operating Procedures (SOPs).

• Effective communication and interpersonal skills for team leadership and customer interaction.

• Basic understanding of sales performance metrics and KPIs.

• Ability to manage workload and prioritize tasks in a fast-paced environment. Preferred Skills:

• Previous custom framing experience is highly preferred.

• Retail management experience, including P&L awareness and operational oversight.

• Experience leading a sales team and driving sales performance.

• Familiarity with inventory management systems and loss prevention techniques.

• Knowledge of art presentation and framing techniques.

📝 Enhancement Note: The "2-5 Years" experience level suggests this role is suitable for individuals who have moved beyond entry-level associate positions and have some supervisory or specialized experience, particularly in a sales or operational capacity. The preference for custom framing experience indicates a specialized skill set that is valuable but not strictly mandatory.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of driving sales performance through consultative selling and team leadership.

• Examples of implemented inventory management strategies that reduced waste or improved stock accuracy.

• Documentation of process improvements or SOP adherence initiatives led or contributed to.

• Case studies demonstrating successful customer problem-solving or relationship building in a retail context. Process Documentation:

• Ability to document and communicate framing processes and workflows clearly.

• Understanding of how to implement and monitor Standard Operating Procedures (SOPs) for operational consistency.

• Experience with inventory tracking and management processes.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates are expected to demonstrate their experience through examples during the interview process. The emphasis on SOPs and inventory management points to a need for structured thinking and process adherence.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Full-time Framer with 2-5 years of experience in the Quakertown, PA area, the estimated salary range is approximately $35,000 - $50,000 annually. This range can vary based on specific experience, performance, and the exact scope of management duties.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: Full-time position, typically requiring 40 hours per week. This includes nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

📝 Enhancement Note: The salary estimate is based on typical retail management and specialized sales roles in a suburban Pennsylvania location with a moderate cost of living. Benefits are comprehensive, aligning with those offered by larger retail organizations. The working hours are standard for a full-time retail role, demanding flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer in North America for arts, crafts, and floral products.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada. This signifies a large, established retail organization with robust operational frameworks.

Founded: 1973. With a long history, Michaels has developed established processes and a strong brand presence.

Team Structure:

• The framing team is likely part of a larger store team, reporting to the Store Manager.

• This role involves direct leadership of a team of framers.

• Collaboration is expected with other department leads and Managers on Duty (MODs).

• Cross-functional collaboration with other store departments and potentially corporate support for operational initiatives. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistency in sales, operations, and customer service.

• Data-driven approach to sales performance, likely involving KPI tracking and analysis.

• Customer-centric approach focused on providing solutions and building loyalty.

• Focus on operational efficiency through inventory management, process adherence, and safety compliance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: As a large, established retailer, Michaels likely has well-defined operational procedures and a structured approach to team management. The culture is geared towards customer service, creative solutions, and consistent execution of company programs.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level operational leadership position within a retail store environment. It combines direct team management, sales responsibility, and operational oversight, serving as a stepping stone for more senior store management roles.

Reporting Structure: The Framer typically reports to the Store Manager and may have Assistant Store Managers or other department leads as peers. They are responsible for directly managing a team of framers.

Operations Impact: This role directly impacts store revenue through custom framing sales and customer retention. Operational efficiency in the framing department contributes to overall store profitability by managing costs (e.g., inventory, labor) and minimizing losses (e.g., shrink, safety incidents).

Growth Opportunities:

• Advancement to Assistant Store Manager or Store Manager roles.

• Opportunities to specialize further in visual merchandising or inventory management roles.

• Potential to move into regional or corporate roles related to operations, training, or merchandising.

• Development of leadership, sales management, and operational planning skills applicable across the retail industry.

📝 Enhancement Note: This position offers a clear path for career progression within Michaels, particularly for those interested in retail management. The blend of sales and operations experience is highly transferable.

🌐 Work Environment

Office Type: Public retail store setting. The role involves significant time on the sales floor and within the dedicated frame shop area.

Office Location(s): 232 N West End Blvd, Quakertown, PA. This is a suburban retail location.

Workspace Context:

• The frame shop area will contain specialized equipment such as glass cutters and heat presses, requiring adherence to safety protocols.

• The store environment is climate-controlled, though some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• The role demands standing for extended periods and involves regular bending, lifting, carrying, reaching, and stretching, including handling heavy boxes and frames.

Work Schedule: Full-time, 40 hours per week, with flexibility required to work nights, weekends, and early mornings. The schedule is designed to meet the operational demands and customer service needs of a retail store.

📝 Enhancement Note: The physical demands and varied work environment are typical for a retail operations role. Safety awareness and the ability to manage specialized equipment are key aspects of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application to assess qualifications and experience against job requirements.

• Hiring Manager Interview: Discussion focused on leadership experience, sales approach, operational knowledge, and behavioral questions. Expect questions related to team management, customer service scenarios, and problem-solving.

• Skills Assessment (Potential): May include a practical assessment related to framing or a case study involving sales or operational challenges.

• Final Interview: Potentially with a District Manager or higher-level store leadership to assess cultural fit and long-term potential.

Portfolio Review Tips:

• Be prepared to discuss specific examples of how you have led a team to achieve sales goals.

• Highlight instances where you improved operational efficiency (e.g., inventory accuracy, process streamlining).

• Use the STAR method (Situation, Task, Action, Result) to articulate your achievements, especially for leadership and operational challenges.

• If you have custom framing experience, be ready to discuss your understanding of materials, techniques, and customer consultation.

• Showcase your ability to manage difficult customer situations or resolve operational issues. Challenge Preparation:

• Anticipate scenario-based questions regarding team motivation, conflict resolution, sales objections, and operational breakdowns.

• Prepare to discuss how you would implement and enforce company SOPs.

• Be ready to articulate your approach to managing inventory and minimizing shrink.

• Think about how you would coach a team member to improve their sales performance or operational skills.

📝 Enhancement Note: The interview process will likely assess leadership, sales, and operational capabilities. Candidates should be ready to provide concrete examples of their experience and demonstrate a proactive, results-oriented approach.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking inventory.

• Company Intranet/Communication Platforms: For accessing SOPs, company updates, and team communication.

• Basic Computer Software: For email, word processing, and spreadsheets (e.g., Microsoft Office Suite, Google Workspace).

Analytics & Reporting:

• Sales Reporting Tools: To track individual and team sales performance, KPIs, and custom framing revenue.

• Inventory Management Software: To monitor stock levels, manage orders, and conduct cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS: For managing customer data, order history, and loyalty programs.

• While not explicitly stated, familiarity with basic automation principles for workflow efficiency (e.g., efficient task delegation, process streamlining) is beneficial.

📝 Enhancement Note: Proficiency with standard retail technology, particularly POS systems and inventory management tools, is essential. The emphasis is on practical application within a retail operations context.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to drive loyalty and sales.

• Teamwork & Collaboration: Working effectively with the store team, managers, and subordinates to achieve common goals.

• Accountability: Taking ownership of responsibilities, performance, and store conditions.

• Efficiency & Process Adherence: Upholding SOPs and optimizing workflows to ensure consistent, high-quality operations.

• Creativity & Passion: Fostering an environment that embraces creativity, aligning with Michaels' brand identity.

Collaboration Style:

• Open communication and partnership with fellow managers and the store team.

• Proactive engagement with customers to understand their needs and offer solutions.

• Supportive and coaching-oriented approach to leading direct reports.

• Commitment to shared store goals and operational standards.

📝 Enhancement Note: Michaels emphasizes a culture of customer service, teamwork, and operational excellence. The values are designed to support a high-performing retail environment that encourages creativity and professional growth.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing sales targets with operational duties and team management responsibilities.

• Maintaining high standards of quality and efficiency in custom framing production under pressure.

• Motivating and developing a team of framers to consistently meet performance expectations.

• Adapting to evolving retail trends and customer demands in the arts and crafts sector.

• Managing physical demands of the role and ensuring a safe working environment with specialized equipment. Learning & Development Opportunities:

• Formal training on Michaels' custom framing products, services, and sales techniques.

• On-the-job training in retail management, leadership, and operational best practices.

• Opportunities to attend industry workshops or product training sessions.

• Mentorship from experienced Store Managers and District Managers.

• Access to online learning modules for skill development in areas like leadership, sales, and operations.

📝 Enhancement Note: This role offers significant challenges that are balanced by substantial opportunities for professional development within Michaels. Success in this role builds a strong foundation for a career in retail management.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a team to achieve a challenging sales goal. What strategies did you employ?"

• "How would you handle a situation where a team member is consistently underperforming on their sales KPIs?"

• "Walk me through your process for ensuring quality and timely completion of custom framing orders."

• "How do you balance the demands of leading a team with your own sales and operational responsibilities?" Company & Culture Questions:

• "What attracts you to working at Michaels and specifically in a framing role?"

• "How do you foster a positive and collaborative team environment?"

• "What does excellent customer service mean to you in a retail setting like Michaels?"

• "How do you stay updated on trends in the arts and crafts or framing industry?" Portfolio Presentation Strategy:

• Be prepared to discuss specific achievements using the STAR method, focusing on quantifiable results (e.g., increased sales by X%, reduced errors by Y%).

• Highlight examples of your leadership style and how you have coached team members to success.

• If you have custom framing experience, be ready to explain your understanding of the process and customer consultation.

• Demonstrate your understanding of retail operations, including inventory management and SOP adherence.

📝 Enhancement Note: Candidates should prepare to showcase their leadership, sales, and operational skills with concrete examples and a strong understanding of Michaels' customer-centric and process-driven approach.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Customize your resume: Tailor your resume to highlight relevant experience in team leadership, sales management, custom framing (if applicable), inventory control, and customer service. Use keywords from the job description.

• Prepare your "story": Be ready to articulate specific examples of your accomplishments using the STAR method for behavioral interview questions. Focus on achievements related to sales growth, team development, and operational improvements.

• Research Michaels: Understand the company's mission, values, and current offerings. Familiarize yourself with their custom framing services and target customer base.

• Practice your presentation: If asked to discuss specific scenarios or your experience, practice explaining your thought process and results clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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