PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Round Rock, Texas, United States

Job Type: Part Time

Category: Retail Operations / Sales Support

Date Posted: 2026-07-25

Experience Level: Entry Level

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions to customers, blending artistic consultation with sales acumen to drive revenue within the framing department.

• It involves direct customer interaction, consultation on design choices, and meticulous execution of framing orders to ensure high-quality, timely delivery.

• Responsibilities include maintaining visual merchandising standards for ready-made frames and contributing to overall store operations, including stocking and inventory management.

• The position requires proficiency in operating specialized framing equipment and a commitment to upholding company operational procedures and customer service excellence.

📝 Enhancement Note: While the raw job description doesn't explicitly mention "Revenue Operations" or "Sales Operations," the role's direct impact on sales through custom framing solutions and its focus on operational efficiency within a retail environment align it with the broader scope of GTM (Go-To-Market) support and retail operations management. The emphasis on customer relationships and sales results positions this as a customer-facing operational role critical to the company's sales strategy.

📈 Primary Responsibilities

• Engage customers in consultative sales conversations to understand their custom framing needs, offering design recommendations and product solutions that align with their artistic vision and budget.

• Execute custom framing orders with precision and quality, utilizing specialized equipment and adhering to established Standard Operating Procedures (SOPs) for cutting, assembling, and finishing framed artwork.

• Maintain the visual appeal and stock levels of the ready-made frame department, ensuring product displays are attractive, organized, and fully stocked according to merchandising guidelines.

• Assist with inventory management tasks, including participating in truck unloads, stocking shelves, managing directed replenishment, and supporting shrink control programs.

• Operate the cash register accurately, handle financial transactions with integrity, and execute all cash handling procedures according to company standards.

• Support Omni-channel initiatives, which may include assisting with online order fulfillment, in-store pickup, or other integrated customer service processes.

• Uphold a safe, clean, and clutter-free store environment, adhering to all safety protocols and contributing to a positive and respectful workplace culture.

📝 Enhancement Note: The core responsibilities highlight a blend of sales, customer service, and operational execution typical of a front-line retail role with a specialized focus. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to customer engagement and sales, underscoring the importance of process adherence for consistent customer experiences and sales outcomes.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific vocational training or certifications in art, design, or a related craft may be considered advantageous.

Experience: 0-2 years of experience in a customer-facing role, retail environment, or a position involving creative or craft-based work. Previous experience in custom framing, sales, or visual merchandising is preferred.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potentially order management software.

• Fundamental measuring skills to ensure accurate order specifications and production.

• Ability to operate specialized framing equipment, including mat cutters and potentially other fabrication tools.

• Strong customer service skills, with an aptitude for building rapport and understanding customer needs.

• Effective communication skills, both verbal and written, to explain design options and process details.

• Basic math skills for order calculations and cash handling.

• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solution-selling capacity.

• Experience with art, design, or custom framing specifically.

• Familiarity with visual merchandising principles and techniques.

• Proficiency in operating a glass cutter and other specialized framing tools.

• Experience with inventory management and stock replenishment processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections strongly suggest an entry-level to early-career focus. The emphasis on basic skills like measuring and computer use, alongside the ability to operate framing equipment, aligns with a role that provides on-the-job training for specialized functions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase examples of their work if they have prior custom framing, design, or artistic projects that demonstrate their skills and attention to detail.

• Documented examples of successful customer interactions or sales achievements, particularly in consultative selling scenarios, would be beneficial.

• Demonstrations of understanding and adherence to operational processes, such as workflow management and quality control, through past experiences are valuable. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs to ensure compliance and consistent execution.

• Ability to articulate how they would approach learning and implementing framing processes, from order intake to final product delivery, emphasizing quality and efficiency.

• Examples of how they have contributed to maintaining an organized and efficient work environment in previous roles.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal portfolio is less critical than demonstrating an understanding of process and a willingness to learn. The "Process Documentation" aspects focus on the candidate's ability to comprehend and execute established procedures, which is paramount in a retail setting.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is likely to be at or slightly above the local minimum wage, adjusted for experience. Based on general retail industry standards for similar roles in Round Rock, Texas, a potential hourly range could be between $12.00 - $16.00 USD per hour. This estimate considers the cost of living in the Round Rock area and the specific nature of the custom framing responsibilities.

Benefits:

• 401(k) With Employer Match: Potential for retirement savings with company matching contributions.

• Employee Assistance Program (EAP): Access to confidential support services for personal and work-related challenges.

• Medical Coverage: Eligibility for health insurance plans.

• Dental Coverage: Access to dental care benefits.

• Vision Coverage: Benefits for eye care and eyewear.

• Telemedicine Services: Convenient remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Resources and financial support for adoptive families.

• Voluntary Insurance Options: Additional insurance coverage choices.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position, with hours likely varying based on business needs, including evenings, weekends, and potentially early mornings. The standard full-time work week is 40 hours, but part-time roles will typically be less, with flexibility around scheduling being a key aspect.

📝 Enhancement Note: The detailed benefits list provided in the company description is comprehensive and aligns with standard offerings for retail positions. The salary range is an estimation based on industry benchmarks for similar roles in the specified location and experience level, as no specific salary was provided in the input data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates at the intersection of retail, arts, and DIY culture, positioning itself as a destination for creative expression and celebration. This industry context means the company culture likely values creativity, community, and customer engagement.

Company Size: Michaels is a large retail corporation with over 1,300 stores in North America and significant online presence. This scale implies established operational structures, standardized processes, and a wide customer base.

Founded: Founded in 1973 and headquartered in Irving, Texas. With decades of history, Michaels has a well-established brand presence and a deep understanding of the arts and crafts market.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas like sales floor, custom framing, and stockroom.

• This role likely reports to a Store Manager or an Assistant Store Manager, with potential direct supervision from a Custom Framing Manager or Lead if the store has one.

• Cross-functional collaboration is essential, involving coordination with other sales associates, visual merchandisers, and potentially e-commerce fulfillment teams. Methodology:

• Data Analysis and Insights: While not directly responsible for complex data analysis, this role contributes by accurately recording sales transactions and customer interactions, which feeds into broader store performance metrics.

• Workflow Planning and Optimization: Adhering strictly to SOPs ensures predictable workflows. Opportunities for optimization at this level might involve suggesting minor efficiencies in framing production or customer service interactions.

• Automation and Efficiency Practices: The role involves using POS systems and specialized equipment, highlighting the company's reliance on technology for operational efficiency. Understanding and proficient use of these tools are key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company information provided indicates a large, established retail entity with a strong focus on creative products. The operational context for this role is therefore within a structured, process-driven environment designed to serve a broad customer base.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an entry-level, part-time role focusing on the operational execution of custom framing services and general store support. It's a foundational position within the retail operations framework, emphasizing hands-on skills and customer interaction.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Store Manager. In larger stores with dedicated framing departments, there might be a Framing Department Manager or Lead who provides direct supervision for framing-specific tasks.

Operations Impact: This role directly impacts revenue through custom framing sales and contributes to overall store sales by assisting customers and maintaining store presentation. High-quality framing services and excellent customer experiences can lead to repeat business and positive word-of-mouth, indirectly supporting broader GTM strategies. Efficient operations in the framing department and on the sales floor also contribute to profitability by minimizing waste and maximizing productivity.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, design consultation, and advanced framing equipment operation. Become a go-to expert for framing services within the store.

• Cross-Training: Gain experience in other store departments such as visual merchandising, inventory management, or customer service, broadening operational skill sets.

• Leadership Potential: With consistent performance and demonstrated leadership qualities, potential to move into roles like Framing Department Lead, Assistant Manager, or Store Manager. This path involves taking on more responsibility for team management, operational oversight, and sales performance.

• Specialization: Focus on becoming a highly skilled artisan framer, potentially leading to specialized roles within Michaels or the broader custom framing industry.

📝 Enhancement Note: The growth opportunities are framed within the context of a retail career path, moving from foundational execution to potential leadership and specialization. The emphasis is on developing practical skills and demonstrating competence in operational areas.

🌐 Work Environment

Office Type: The primary work environment is a public retail store setting. This includes the main sales floor, the custom framing department (often a designated area within or adjacent to the sales floor), and stockroom areas.

Office Location(s): The specific location is a Michaels store at 3021 S IH-35 Ste 190, Round Rock, Texas. This location is a standard retail storefront accessible to the public.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers.

• The framing shop area contains specialized equipment like glass cutters and heat presses, necessitating adherence to safety protocols.

• The store is climate-controlled, though some stockrooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• Opportunities for collaboration exist with fellow sales associates, department leads, and management, fostering a team-oriented atmosphere.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings, depending on the store's operating hours and business needs. Flexibility in scheduling is essential for this role.

📝 Enhancement Note: The description highlights a dynamic, customer-centric retail environment with specific operational considerations for the framing department, including safety and equipment usage.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: If selected, candidates will likely undergo an in-person interview at the store. This may involve a one-on-one meeting with the Store Manager or Assistant Manager.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer service and problem-solving. For the framing aspect, a brief discussion about their understanding of materials or willingness to learn specific techniques might occur.

• Team Interaction: Depending on the store's process, candidates might meet other team members to assess cultural fit and collaborative potential.

• Final Offer: A job offer is extended based on the assessment of skills, experience, and cultural alignment.

Portfolio Review Tips:

• For those with prior framing/design experience: Prepare a small, curated selection of your best work. This could be physical samples (if feasible and appropriate) or high-quality photographs. Focus on showcasing variety in style, complexity, and materials used.

• Highlight Customer Focus: If you don't have a formal portfolio, be ready to discuss specific examples of how you've provided excellent customer service, solved customer problems, or contributed to sales goals in previous roles. Quantify achievements where possible.

• Demonstrate Process Understanding: Be prepared to talk about how you approach learning new processes, ensuring accuracy, and maintaining quality in your work, even if it's not framing-specific.

• Showcase Enthusiasm: Convey genuine interest in art, design, and helping customers bring their creative visions to life through custom framing.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where a client has a specific artwork and needs framing advice. Focus on active listening, asking clarifying questions, and proposing solutions.

• Problem-Solving: Prepare to discuss how you would handle a situation where a customer is unhappy with a framing order or if there's a production issue. Emphasize a calm, solutions-oriented approach.

• Operational Awareness: Think about how you would contribute to maintaining store standards, including merchandising, cleanliness, and inventory accuracy.

📝 Enhancement Note: The interview process and preparation tips are tailored for an entry-level retail role with a specialized function, emphasizing practical skills, customer service, and operational awareness over formal documentation.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Proficiency in operating a retail point-of-sale system for transactions, returns, and potentially order entry.

• Custom Framing Equipment: Operation of specialized tools such as mat cutters, mount cutters, framing saws, staple guns, and potentially heat presses for various framing techniques.

• Glass Cutter: Skill in using a glass cutter to size and shape glass or acrylic for frames.

• Measuring Tools: Accurate use of tape measures, rulers, and other measuring devices for precise order specifications.

Analytics & Reporting:

• While direct responsibility for complex analytics is unlikely, the role contributes to reporting through accurate sales data capture via the POS system.

• Understanding basic performance metrics related to sales volume, order completion times, and customer satisfaction might be discussed. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking and order history.

• Adherence to SOPs represents the "automation" in terms of standardized workflows designed for efficiency and consistency in the framing process.

📝 Enhancement Note: This section focuses on the practical tools and equipment essential for the Custom Framer role, highlighting both the technology used in retail operations (POS) and the specialized craft tools required for custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value at Michaels, encouraging associates to be creative and inspire customers in their artistic endeavors.

• Customer Focus: Prioritizing customer needs and satisfaction through helpful service, personalized solutions, and a positive shopping experience.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing solutions that meet customer expectations and uphold the company's reputation for craftsmanship.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together to achieve store goals and assist customers effectively.

• Efficiency & Process Adherence: Valuing the importance of following established procedures to ensure operational consistency, safety, and productivity.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to assist customers across departments, manage inventory, and maintain store standards.

• Process Review Culture: While not a formal process, there's an expectation of continuous improvement where feedback on operational workflows, especially within framing, might be shared with management.

• Knowledge Sharing: Associates are encouraged to share best practices, design ideas, and effective customer service techniques to benefit the entire team and enhance the customer experience.

📝 Enhancement Note: The team culture and values are derived from Michaels' stated purpose and industry positioning, emphasizing creativity, customer service, and operational excellence within a collaborative retail setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while simultaneously meeting production deadlines for custom framing orders.

• Diverse Customer Needs: Catering to a wide range of customer artistic tastes, budgets, and expectations, requiring adaptability in design recommendations and problem-solving.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and working with sharp tools, requiring physical stamina and attention to safety.

• Learning Specialized Skills: Mastering the art and technical aspects of custom framing, including different matting techniques, frame assembly, and preservation methods, requires dedicated learning.

Learning & Development Opportunities:

• Framing Mastery: Opportunities to attend internal training sessions or workshops to enhance custom framing skills, learn about new products, and stay updated on industry trends.

• Sales and Customer Service Training: Access to company-provided training programs focused on consultative selling, customer relationship management, and conflict resolution.

• Cross-Departmental Exposure: Learning about other areas of store operations, such as visual merchandising or inventory management, can lead to broader skill development and potential for internal movement.

• Mentorship: Potential to learn from experienced framers or store management who can provide guidance on career progression and skill enhancement.

📝 Enhancement Note: The challenges reflect the dual nature of the role (sales and craft) and the physical/technical demands. Growth opportunities are aligned with skill development in framing, sales, and broader retail operations.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on active listening, understanding requirements, and offering tailored advice.)

• "How would you approach a customer who is unsure about design choices for their custom frame?" (Emphasize guiding questions, showcasing options, and building confidence.)

• "Describe your experience with measuring and ensuring accuracy in your work." (Highlight attention to detail, understanding of specifications, and commitment to precision.)

• "What do you understand about the importance of Standard Operating Procedures in a retail environment?" (Focus on consistency, quality, safety, and customer experience.) Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in custom framing?" (Show genuine enthusiasm for art, design, and customer service.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and positive attitude.)

• "What are your thoughts on creativity and how does it relate to customer service?" (Connect Michaels' core value of creativity to customer solutions.) Portfolio Presentation Strategy:

• If you have framing samples: Be ready to discuss the materials used, the design choices, and why you believe they were effective solutions for the intended artwork or client.

• If you have sales/service examples: Prepare a concise story (STAR method: Situation, Task, Action, Result) about a time you exceeded customer expectations or drove sales through excellent service.

• Demonstrate operational thinking: Explain how you ensure accuracy and quality in your work, even if it's not framing-specific. Talk about your approach to learning and following instructions.

📝 Enhancement Note: Interview questions are designed to assess core competencies for a retail operations role with a customer-facing sales component, focusing on problem-solving, customer interaction, operational awareness, and cultural fit.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight relevant experience in customer service, sales, attention to detail, and any experience with tools or crafts. Quantify achievements where possible (e.g., "Assisted X customers daily," "Improved framing order accuracy by Y%").

• Portfolio Preparation (Optional but Recommended): If you have any examples of custom framing, design work, or projects showcasing meticulous craftsmanship, prepare high-quality photos or descriptions to share if requested or during an interview.

• Interview Practice: Prepare answers to common retail interview questions, focusing on customer service scenarios, problem-solving, and your enthusiasm for Michaels and the custom framing role. Practice articulating how you would ensure quality and adherence to procedures.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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