PT Framer, 11.25hr.

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Dickinson-3130 Gulf Frwy S, Dickinson, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 25, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing consultations and solutions.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) and maintaining store standards for merchandising, cleanliness, and stock levels.

• Manage the complete lifecycle of custom framing orders, from initial customer interaction and design to high-quality, on-time production and fulfillment.

• Contribute to overall store success through efficient cash handling, omni-channel processing, and participation in inventory management activities like truck unloads and stocking.

📝 Enhancement Note: While the raw input suggests a "PT Framer" title, the detailed responsibilities indicate a role that blends customer-facing sales, technical production, and general retail operations. This enhancement positions the role as a "Custom Framing Specialist" within a retail operations context, highlighting the dual nature of the position. The experience level is inferred from the "Minimum Type of experience the job requires" section.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations and creating memorable custom framing solutions that meet artistic and practical needs.

• Achieve personal sales and production targets by effectively utilizing Elevated ABC Deliver strategies to engage customers and upsell framing services.

• Execute the end-to-end custom framing process, ensuring high-quality craftsmanship, adherence to design specifications, and timely order completion.

• Maintain the visual appeal and stock availability of the ready-made frame department and other assigned retail areas, including SISO (Single Item, Single Order) and Directed Replenishment tasks.

• Deliver exceptional customer service by actively acknowledging customers, assisting with product location, offering solutions, and ensuring a well-merchandised and consistently stocked store environment.

• Operate the cash register accurately, adhering to all cash handling procedures and standards to ensure financial integrity.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to established truck standards and completion within designated timelines.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential risks.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive and respectful in challenging situations, and embodying the organization's vision and values.

• Assist with and execute omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The core responsibilities have been expanded to reflect the detailed activities described in the raw job description, emphasizing the blend of sales, customer service, production, and general store operations. Keywords like "custom framing solutions," "sales targets," "production quality," "merchandising," and "omni-channel processes" are integrated to align with operations-focused roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and following instructions is essential. Candidates with a background in art, design, or visually oriented retail may find this role particularly engaging.

Experience: A minimum of 0-2 years of experience is expected, particularly in customer-facing roles or environments requiring attention to detail and hands-on work.

Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Cash handling and transaction processing accuracy.

• Visual merchandising skills to maintain an appealing retail environment.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs. Preferred Skills:

• Prior retail experience, particularly in a sales or design-focused capacity.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with custom framing processes or similar craft-based production.

• Experience with inventory management and stock replenishment procedures.

📝 Enhancement Note: The "Minimum Type of experience the job requires" and "Preferred Type of experience the job requires" sections from the raw data have been translated into specific required and preferred skills. The education requirement is inferred as "basic aptitude" due to the absence of a formal educational mandate, common for entry-level retail positions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to be prepared to discuss any past projects or experiences demonstrating attention to detail, problem-solving skills, or customer interaction, particularly in visual or hands-on contexts.

• Examples of work that showcase artistic sensibility and an understanding of aesthetic principles could be beneficial. Process Documentation:

• Candidates will be expected to quickly learn and adhere to established Standard Operating Procedures (SOPs) for all aspects of the role, from customer consultation and order processing to production and cash handling.

• A willingness to document personal learning progress and seek clarification on processes is valued.

📝 Enhancement Note: Given the entry-level nature and retail focus, the "Portfolio Requirements" section has been adapted. Instead of demanding a formal portfolio, it focuses on the ability to discuss relevant experiences. Emphasis is placed on learning and adhering to defined processes (SOPs), which is critical in retail operations.

💵 Compensation & Benefits

Salary Range: The stated hourly rate is $11.25 USD. This range is typical for entry-level retail positions in the specified region, reflecting a balance between cost of living and the skill set required.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

• Paid time off (accrual based on hours worked)

Working Hours: This is a part-time position. While the exact hours will vary based on business needs and scheduling, the role is designed to accommodate approximately 40 hours per week. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary is directly extracted from the input. The benefits listed are comprehensive and have been presented clearly. The working hours are clarified to reflect the "part-time" nature while acknowledging the potential for up to 40 hours, a common scenario in retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Retail sector, specifically focusing on arts, crafts, and custom framing. This industry context implies a customer base that values creativity, DIY projects, and personalized home décor.

Company Size: Michaels is a large enterprise, operating over 1,300 stores across North America. This scale means established operational frameworks, standardized procedures, and a wide network of resources.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail landscape, indicating stability and a well-developed understanding of its market.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas such as sales floor, custom framing, and stockroom.

• Reporting lines usually involve a Store Manager, Assistant Store Managers, and Team Leads who oversee specific departments or shifts.

• Cross-functional collaboration is essential, with framers often interacting with sales associates, cashiers, and management to ensure a cohesive customer experience and efficient store operations. Methodology:

• Data Analysis: While not a data analyst role, success in this position relies on understanding sales performance, inventory levels, and customer feedback to adapt approaches and improve personal contribution to store goals.

• Workflow Planning: Efficiently managing custom framing orders, balancing production with customer service demands, and prioritizing daily tasks are key aspects of workflow planning.

• Automation: This role involves using point-of-sale (POS) systems and potentially inventory management software, which represent forms of automation in retail operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, highlighting its industry, size, and history. The "Team Structure" and "Methodology" sections are inferred based on typical large retail operations, emphasizing the practical application of processes and collaboration within a store environment.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations framework, focusing on specialized customer service and production within the Custom Framing department. It is a foundational role for individuals beginning their careers in retail or seeking to develop specialized craft and sales skills.

Reporting Structure: The Framer typically reports to the Custom Framing Manager or a designated Team Lead/Assistant Store Manager, who oversees daily operations and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by delivering high-quality products and excellent service. Efficient operations in the framing department also support overall store profitability by minimizing waste and ensuring timely order fulfillment.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design principles, and sales consultation, potentially leading to specialization.

• Advancement within Department: Potential to move into a Lead Framer or Custom Framing Manager role with demonstrated performance and leadership capabilities.

• Cross-Functional Movement: Possibility to transition into other retail operations roles within Michaels, such as visual merchandising, inventory management, or sales floor supervision, based on gained experience and interest.

• Corporate Opportunities: For high performers, there may be opportunities to explore roles at the corporate level in areas like merchandising, product development, or operations support.

📝 Enhancement Note: This section frames the "PT Framer" role within a broader operations career path. It emphasizes the foundational aspect of the role and outlines potential avenues for growth within the company's retail operations structure, connecting skill development to career progression.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor and the custom framing shop.

Office Location(s): The specific location is Dickinson-3130 Gulf Frwy S, Dickinson, United States. This is a physical retail store environment accessible to the public.

Workspace Context:

• The work environment is a climate-controlled public retail store, with the framing shop containing specialized equipment like a glass cutter and heat press.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for retrieving shopping carts or during truck unloads.

• The framing shop is a hands-on production area requiring careful use of tools and materials.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility is required to accommodate customer traffic and operational demands.

📝 Enhancement Note: The "Work Environment" section is detailed based on the raw description, clarifying the physical space and conditions. Specific mention of the framing shop's tools and potential non-climate-controlled stock rooms provides practical insight for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in an interview at the store location. This may involve a conversation with the Store Manager or Custom Framing Manager to discuss experience, skills, and alignment with company values.

• Skills Demonstration/Assessment: Candidates might be asked to demonstrate basic measuring skills or discuss their approach to customer service and problem-solving. For the framing aspect, a discussion about attention to detail and ability to follow instructions will be key.

• Final Assessment: Evaluation will focus on customer service aptitude, attention to detail, ability to follow procedures, physical capability for the role, and cultural fit with the Michaels team.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. However, be prepared to discuss any past experiences where you demonstrated:
  • Attention to Detail: Examples of precise work, careful execution, or quality control.
  • Customer Engagement: Instances of helping customers, solving problems, or providing recommendations.
  • Problem-Solving: How you've handled challenges or found solutions in a work or personal project setting.
  • Hands-on Skills: Any experience with tools, crafts, or tasks requiring manual dexterity.

Challenge Preparation:

• Be ready to answer situational questions about how you would handle common retail scenarios, such as:

  • Assisting a customer who is undecided.
  • Managing multiple customer requests simultaneously.
  • Dealing with a customer complaint.
  • Ensuring safety and cleanliness in the workspace.

• Prepare to discuss your understanding of Michaels’ commitment to customer service and creativity.

📝 Enhancement Note: The interview process is elaborated based on standard retail hiring practices. The "Portfolio Review Tips" section is significantly adapted to reflect the entry-level nature of the role, focusing on discussing relevant past experiences rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including, but not limited to, mat cutters, framing saws, assembly tools, and potentially heat presses for specific applications.

• Glass Cutter: Essential for precise cutting of glass or acrylic for frames.

• Measuring Tools: Rulers, tape measures, and calipers for accurate dimensioning.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially tracking customer orders.

• Inventory Management Software: Used for tracking stock levels of ready-made frames, matting, and framing supplies, and potentially for managing Directed Replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Through the POS system and sales associate interaction, capturing customer preferences and framing order history.

• Elevated ABC Deliver: A specific Michaels program/tool for enhancing customer engagement and driving sales through personalized consultations.

📝 Enhancement Note: This section lists the specific tools and technology mentioned or implied in the job description, focusing on those relevant to retail operations and the custom framing specialization.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that encourages creativity and helps customers celebrate life's moments through custom framing and craft projects.

• Customer Focus: A strong emphasis is placed on building customer relationships and providing exceptional service to ensure a positive shopping experience.

• Teamwork: Collaboration is key, with team members supporting each other to achieve store goals and maintain operational standards.

• Integrity & Respect: Adhering to company policies, acting with honesty, and treating all individuals with respect are fundamental values.

• Efficiency & Quality: Striving for high-quality production in framing while maintaining efficient store operations is a core operational expectation.

Collaboration Style:

• Cross-functional Integration: Team members work together across departments (sales, framing, stockroom) to meet customer needs and operational demands.

• Process Adherence: A collaborative approach to following and improving upon established SOPs ensures consistency and efficiency.

• Shared Goals: Team members are expected to support collective store objectives, contributing to sales targets, customer satisfaction, and operational standards.

📝 Enhancement Note: The company values mentioned in the job description are articulated in the context of operations and team dynamics. The collaboration style emphasizes the interconnectedness of roles within a retail store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time to engage customers for sales consultations while also completing custom framing orders to high standards and on time.

• Customer Expectations: Meeting diverse customer needs and artistic