Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Yuba City, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-07-26

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their framing needs and deliver personalized custom framing solutions, fostering strong customer relationships.

• Execute sales and production targets within the framing department, ensuring high-quality output and timely order completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs), company programs, and safety protocols to ensure compliance and operational efficiency.

📝 Enhancement Note: This role is positioned within a retail operations context, emphasizing customer interaction, sales, and in-store execution. The "Part Time Framer" title, combined with the responsibilities, indicates a focus on both direct customer engagement and the technical execution of custom framing services within a retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer service methodology.

📈 Primary Responsibilities

• Develop and nurture customer relationships through personalized design consultations, utilizing sales techniques to propose and finalize custom framing solutions that meet customer expectations and drive sales.

• Accurately measure artwork and other items, select appropriate materials (moulding, matting, glass, backing), and operate specialized framing equipment (e.g., mat cutters, saws, assembly tools) to produce high-quality custom frames according to established specifications.

• Manage the framing order lifecycle from initial customer consultation and order placement through production, quality control, and final product delivery, ensuring all orders are completed on time and to Michaels' quality standards.

• Maintain the visual merchandising standards for the ready-made frame department, including effective display of products, managing SISO (Sales In Store Only) items, and executing directed replenishment to ensure optimal product availability and store appearance.

• Provide comprehensive customer assistance, including helping customers locate merchandise, answering product-related questions, resolving basic customer issues, and contributing to a positive shopping experience that encourages repeat business.

• Operate the point-of-sale (POS) system accurately for all transactions, including custom framing orders, ready-made frame sales, and other retail purchases, adhering to all cash handling and payment processing procedures.

• Participate actively in inventory management tasks, including truck un-loading, stocking merchandise on shelves, and maintaining back-stock organization, ensuring compliance with company standards and efficient stock rotation.

• Uphold safety standards and contribute to loss prevention initiatives by following established procedures, maintaining a safe work environment, and being vigilant about potential security risks.

📝 Enhancement Note: The responsibilities highlight a blend of customer-facing sales, technical framing execution, and general retail operational duties. The inclusion of "SISO" and "Directed Replenishment" indicates a need for understanding inventory control within a retail context. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong foundation in basic math and measurement is essential. High school diploma or equivalent is typically preferred for retail roles.

Experience: Entry-level candidates with basic skills are welcome, with preference given to those with prior retail or sales experience. The role requires the ability to learn and apply new technical skills quickly.

Required Skills:

• Basic computer proficiency for operating POS systems and potentially internal order management software.

• Fundamental measuring skills for accurate artwork and frame component sizing.

• Ability to safely and effectively operate framing equipment, including mat cutters and assembly tools.

• Competence in glass cutting techniques for custom framing applications.

• Basic understanding of retail merchandising principles to maintain department appearance.

• Cash handling proficiency and accurate transaction processing via POS systems.

• Strong interpersonal and communication skills for effective customer engagement and relationship building. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized department.

• Proven experience in selling products or services, demonstrating an ability to understand customer needs and propose solutions.

• Familiarity with inventory management concepts and practices.

• Experience in a visual merchandising role.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and a customer-centric attitude. The "0-2 years" experience level suggests that candidates will receive training on specific framing techniques and company processes. The mention of "basic computer skills" is crucial for any modern retail role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for an entry-level role, candidates are encouraged to showcase examples of past work that demonstrate attention to detail, quality craftsmanship, and problem-solving in a relevant context (e.g., personal projects, previous retail displays).

• Documented examples of successful customer interactions or sales achievements can serve as a proxy for portfolio items, highlighting interpersonal skills and customer service excellence.

• Any personal projects or volunteer work involving custom creation, design, or meticulous assembly can be presented to illustrate relevant aptitudes. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and their ability to learn and implement new processes for framing, sales, and store operations.

• The ability to describe how they would approach learning a new technical process, such as operating framing equipment or executing a specific sales technique, is valuable.

• Familiarity with or ability to quickly grasp inventory management processes like replenishment and stock rotation will be assessed.

📝 Enhancement Note: For an entry-level retail operations role like this, the "portfolio" is less about formal design submissions and more about demonstrating practical skills, learning agility, and a customer-focused approach through discussion and examples of past experiences. The emphasis is on process adherence and the ability to learn new operational workflows.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is competitive for part-time retail positions requiring specialized skills like custom framing in the Yuba City, California area.

Benefits:

• Health & Wellness: Medical, Dental, and Vision coverage, Telemedicine services, Employee Assistance Program (EAP), and Flexible Spending Accounts (FSAs) for eligible team members.

• Retirement: 401(k) plan with employer match, providing a way to save for the future.

• Professional Development: Tuition assistance and adoption assistance programs to support personal and family growth.

• Financial Support: Commuter benefits and various voluntary insurance options.

• Perks: Significant employee discounts on Michaels products and access to partner discount programs, enhancing personal creativity and savings.

Working Hours: This is a part-time position. Specific hours will vary based on store needs, customer traffic, and scheduling, but may include nights, weekends, and early mornings, as indicated in the work environment section. The role is not expected to exceed 40 hours per week.

📝 Enhancement Note: The salary range is provided and falls within typical market rates for specialized retail roles. The benefits package is comprehensive for a part-time position, indicating a commitment to employee well-being and development. The mention of "overtime compensation" suggests adherence to labor laws for part-time roles that may exceed standard weekly hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing). Michaels operates as a leading specialty retailer in North America, focusing on providing a comprehensive range of arts, crafts, and custom framing products and services. This industry context means a focus on creativity, customer inspiration, and product knowledge.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale and established processes. For operations professionals, this means opportunities within a structured environment that values efficiency and standardized procedures.

Founded: Founded in 1973 and headquartered in Irving, Texas. This long history suggests a stable company with evolving retail strategies and a deep understanding of its customer base.

Team Structure:

• The Part Time Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead Framer if applicable.

• Collaboration will be essential with other store associates, including cashiers, sales floor associates, and potentially inventory/stockroom team members.

• Cross-functional interaction will involve supporting overall store operations, assisting customers across different departments, and participating in team-wide initiatives like truck unloads and merchandising resets. Methodology:

• Customer-Centric Sales: Emphasis on building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for all aspects of the job, from framing production to customer service and safety.

• Merchandising & Inventory: Focus on maintaining visual standards and ensuring product availability through effective stock management and replenishment.

• Teamwork & Collaboration: Encouragement of a positive, respectful work environment where team members support each other to achieve store goals.

Company Website: www.michaels.com

📝 Enhancement Note: The company context emphasizes a large retail footprint with a strong focus on customer experience and operational efficiency. The framing department operates within this broader retail structure, requiring adherence to company-wide standards while specializing in custom framing services.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Entry-Level to Junior level within retail operations. It requires foundational skills in customer service, sales, and technical execution of framing. The scope is primarily focused on individual contribution within a specific department and store.

Reporting Structure: The Part Time Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager (e.g., Framing Manager). This structure provides direct supervision and guidance from experienced retail leaders.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing exceptional service and a well-maintained shopping environment. Efficient framing production contributes to meeting sales targets and customer expectations.

Growth Opportunities:

• Skill Specialization: Opportunity to develop advanced custom framing skills, becoming a subject matter expert in materials, techniques, and design.

• Retail Leadership: Potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating strong performance, leadership potential, and a commitment to Michaels' operational standards.

• Cross-Departmental Experience: Gaining experience in other store functions like visual merchandising, inventory management, or customer service leadership can open doors to broader retail management opportunities.

• Continuous Learning: Access to company training programs and the ability to learn from experienced colleagues provides ongoing development in retail operations and customer engagement.

📝 Enhancement Note: The growth path for this role is clearly defined within the retail sector, offering opportunities to specialize in framing or move into broader store management. The emphasis on learning and skill development is a key component of career progression in a large retail organization.

🌐 Work Environment

Office Type: This is a front-line, public-facing retail store environment. The primary workspace includes the sales floor, a dedicated custom framing shop within the store, and stockroom areas.

Office Location(s): The specific location is Yuba City, California. This is a standard retail store setting, typically located in a shopping center or commercial area accessible to the public.

Workspace Context:

• Sales Floor Interaction: Frequent interaction with customers in a climate-controlled retail space, requiring a friendly and helpful demeanor.

• Framing Shop Environment: The framing shop is a specialized area where tools like glass cutters and heat presses are used. While generally climate-controlled, it may involve close work with materials and equipment.

• Stockroom & Backstage: May involve working in stockrooms which might not always be climate-controlled, and participating in truck unloads which can occur outdoors or in loading dock areas.

• Collaboration: Opportunities to collaborate with fellow team members during busy periods, truck unloads, and for general store support.

Work Schedule: The role is part-time, requiring flexibility. Working hours will encompass nights, weekends, and early mornings to meet store operational needs and customer demand. This schedule requires adaptability and commitment to fulfilling assigned shifts.

📝 Enhancement Note: The work environment is typical for a retail associate, with a specific focus on the framing department's operational demands. The mention of potential non-climate-controlled areas and outdoor work during truck unloads is important for setting expectations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications, availability, and interest in the role.

• In-Person Interview: A more in-depth interview at the store location. This will include behavioral questions assessing customer service skills, teamwork, and problem-solving. You may be asked to demonstrate basic measuring skills or discuss your understanding of custom framing.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic framing equipment operation or discuss how you would approach a specific framing challenge.

• Manager/Team Meet-and-Greet: An opportunity to meet the store leadership and potentially other team members to assess cultural fit.

Portfolio Review Tips:

• For this role, a formal portfolio isn't as critical as demonstrating relevant skills and aptitude. Prepare to discuss:

  • Any personal projects involving crafting, building, or meticulous assembly.
  • Examples of excellent customer service experiences you've provided or received.
  • How you approach learning new technical skills or processes.
  • Your understanding of basic design principles or color theory if applicable to framing.

• Be ready to articulate your understanding of the framing process, from customer consultation to final product.

• If you have any visual examples of your work (e.g., photos of frames you've made, projects you've completed), have them ready to share digitally or in print. Challenge Preparation:

• Customer Scenario: Be ready to role-play handling a challenging customer interaction or a complex framing request. Focus on active listening, problem-solving, and maintaining a positive attitude.

• Process Adherence: Prepare to discuss your understanding of SOPs and why following them is important in a retail environment, especially for safety and quality.

• Sales Approach: Think about how you would approach a customer to discuss custom framing, highlighting benefits and features.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and the ability to learn. Candidates should focus on demonstrating their readiness to engage with customers and master the technical aspects of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Fletcher, Logan), framing saws (e.g., underpinner, miter saw), glass cutters, heat presses, and various hand tools for assembly and finishing.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing sales data. This likely involves a computer terminal with a scanner and credit card reader.

• Measuring Tools: Tape measures, rulers, and specialized measuring devices for accurate frame construction.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will interact with sales reports and inventory data through the POS system and potentially internal store management software.

• Understanding basic sales figures and inventory levels within the framing department is beneficial. CRM & Automation:

• The POS system likely has CRM-like features for tracking customer orders and purchase history.

• Basic automation might be present in inventory replenishment systems (Directed Replenishment) that flag items needing restocking.

📝 Enhancement Note: Proficiency with specialized framing equipment is paramount. Familiarity with retail POS systems is also a key technical requirement. The role involves interacting with systems that support sales and inventory management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and building lasting relationships.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets or exceeds customer expectations and Michaels' standards.

• Efficiency & Productivity: Working effectively to complete framing orders on time, maintain store presentation, and support overall store operations.

• Teamwork & Respect: Fostering a positive and inclusive environment where all team members are valued, respected, and collaborate to achieve common goals.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work.

Collaboration Style:

• Supportive Team Environment: Encouraging team members to assist each other, share knowledge, and work collaboratively to meet store objectives, especially during peak times or busy operational periods.

• Open Communication: Maintaining clear and respectful communication channels with supervisors and colleagues to ensure smooth operations and address any issues promptly.

• Cross-Functional Support: Willingness to assist in other areas of the store as needed, contributing to the overall success of the retail operation.

📝 Enhancement Note: The values align with a customer-centric retail environment that also emphasizes operational excellence and teamwork. The framing department is integrated into the broader store culture, requiring collaboration and adherence to shared principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing time to complete custom framing orders accurately and efficiently while also providing excellent customer service on the sales floor.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and master various framing techniques requires attention to detail and practice.

• Handling Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex.

• Maintaining Visual Standards: Consistently ensuring the framing department and sales floor are well-merchandised, clean, and stocked, even during busy periods.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in custom framing techniques, materials, and design principles through ongoing training and hands-on experience.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and conflict resolution through company training and practical application.

• Retail Operations Knowledge: Gain a broader understanding of retail management, inventory control, visual merchandising, and operational efficiency across different store functions.

• Potential for Advancement: Opportunities to take on more responsibility within the framing department or transition into other leadership roles within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop specialized technical skills in framing and strong customer-facing competencies. Overcoming the challenge of balancing production demands with customer service is key to success and growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new technical skill quickly. How did you approach it?" (Focus on your learning process, curiosity, and ability to follow instructions.)

• "How would you handle a customer who is unsure about their framing choices or has very specific, potentially difficult, requirements?" (Emphasize active listening, offering solutions, exploring options, and managing expectations.)

• "Imagine you have a custom framing order due today, but a customer walks in needing immediate assistance on the sales floor. How would you prioritize your tasks?" (Discuss balancing immediate customer needs with production deadlines, and seeking support if necessary.) Company & Culture Questions:

• "What do you know about Michaels Stores and our custom framing services?" (Research the company's mission, values, and the breadth of their framing offerings.)

• "How do you contribute to a positive team environment?" (Highlight your collaborative spirit, willingness to help others, and respectful communication.)

• "Why are you interested in a part-time role focused on custom framing?" (Connect your skills and interests to the specific responsibilities and opportunities of the role.) Portfolio Presentation Strategy:

• Showcase Relevant Skills: If you have examples of crafts, detailed projects, or strong customer service scenarios, be ready to discuss them concisely.

• Focus on Process: Explain your approach to tasks, emphasizing attention to detail, problem-solving, and adherence to instructions.

• Demonstrate Enthusiasm: Convey your passion for creativity, helping customers, and learning the craft of custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn technical skills, and an understanding of retail operations. Concrete examples of past experiences are more valuable than a formal portfolio for this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, crafting, or manual dexterity experience. Use keywords from the job description such as "Custom Framing," "Customer Service," "Sales," "Measuring Skills," and "Retail Operations."

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your ability to handle customer interactions, work in a team, solve problems, and learn new skills.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission statement. This will help you articulate your interest and fit during the interview.

• Practice Interview Scenarios: Rehearse responses to common retail interview questions, focusing on demonstrating your enthusiasm for the role and your ability to contribute positively to the store team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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