Framer/ PT

📍 Job Overview

Job Title: Framer - Part-Time

Company: Michaels Stores

Location: Brick-64 Brick Plaza, Sp 27C, Brick, NJ, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: July 26, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships by providing expert custom framing solutions and a memorable shopping experience.

• Drive sales and production targets within the custom framing department through consultative selling and high-quality craftsmanship.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) for store presentation, inventory management, and safety.

• Contribute to a positive and efficient retail environment through excellent customer service, efficient stock handling, and cash management.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail responsibilities, including customer service, sales, and general store upkeep, typical for part-time roles in retail environments. The focus on "Custom Framing" indicates a specialized skill set within the broader retail operations.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships using sales methodologies like "Elevated ABC Deliver" to understand needs and propose tailored custom framing solutions.
  • Actively engage customers to help them locate products, provide solutions, and enhance their shopping experience.
  • Drive sales and production targets for the custom framing department.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines.
  • Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses.
  • Ensure accurate measurements and material selection for all framing projects.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department, as well as other assigned areas.
  • Implement merchandising standards and stock replenishment strategies, including SISO (Ship-from-Store) and Directed Replenishment.
  • Participate actively in truck unloading and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Store Standards & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support company-wide shrink reduction and safety programs to maintain a secure and accident-free environment.
  • Operate the cash register, execute cash handling procedures to established standards, and assist with omni-channel processes.

• Teamwork & Professionalism:

  • Interact with colleagues and customers in an accepting, respectful, and positive manner, even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for professional conduct.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail duties. Emphasis on "SOPs," "shrink and safety programs," and "omni channel processes" points to a structured operational environment.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated, but a strong aptitude for hands-on work and customer interaction is essential. Experience:

• Demonstrated ability to learn and apply new skills quickly, particularly in crafting and production-oriented tasks.

• Experience in a customer-facing role is beneficial for understanding client needs and building rapport. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and basic computer applications.

• Measuring Skills: Proficiency in accurate measurement for custom projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing machinery and tools.

• Glass Cutting: Competency in operating a glass cutter for custom framing needs.

• Cash Handling: Experience with POS systems, cash transactions, and accurate cash management.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions.

• Basic Retail Math: Understanding of pricing, discounts, and sales calculations.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven track record of selling products or services, particularly in a consultative manner.

• Art & Design Aptitude: A natural inclination or interest in art, design, and visual aesthetics that can be applied to framing solutions.

• Inventory Management Basics: Familiarity with stock replenishment and inventory control principles.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills rather than formal education, aligning with entry-level retail positions. "Basic computer skills" and "basic measuring skills" are foundational, while "framing equipment operation" and "glass cutting" are role-specific technical proficiencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any relevant experience or projects that demonstrate their skills in:
  • Craftsmanship & Precision: Examples of detailed work, custom creations, or projects requiring meticulous attention to detail.
  • Problem-Solving: Situations where you identified a customer need and provided a creative or effective solution.
  • Process Adherence: Understanding and following specific instructions or procedures to achieve a desired outcome.
  • Quality Output: Demonstrating pride in producing high-quality, durable, and aesthetically pleasing results.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) during the interview process. This includes:
  • Workflow Understanding: Ability to follow established steps for framing orders, from consultation to completion.
  • Quality Control: Implementing checks and balances to ensure the final product meets company standards.
  • Efficiency Mindset: Understanding how following procedures contributes to overall store and departmental efficiency.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely. The emphasis is on demonstrating potential through discussion of past experiences and understanding of process adherence, rather than submitting a curated collection of work.

💵 Compensation & Benefits

Salary Range:

• $16.00 - $18.80 per hour

• This range reflects the company's compensation strategy for this part-time, on-site role, considering the location and the blend of customer service, sales, and operational duties. Benefits:

• Comprehensive Package (Eligibility may vary based on position and hours worked):

  • Retirement Savings: 401(k) plan with employer match to help you save for the future.
  • Health & Wellness:
    • Employee Assistance Program (EAP) for confidential support.
    • Medical, Dental, and Vision coverage options.
    • Telemedicine services for convenient healthcare access.
  • Financial Well-being:
    • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
    • Commuter benefits to offset transportation costs.
  • Professional Development:
    • Tuition assistance to support further education and skill development.
    • Adoption assistance to support growing families.
  • Additional Perks:

    • Voluntary insurance options for enhanced coverage.

    • Generous employee discounts on Michaels products.

    • Access to partner discount programs for additional savings. Working Hours:

• Part-time: This role is designed for individuals seeking flexible work arrangements. Actual hours will vary based on business needs, with potential for evening, weekend, and early morning shifts. The standard full-time workweek is typically 40 hours, but this position will be less.

📝 Enhancement Note: The salary range is provided for the specified location. The benefits listed are typical for retail positions at this company and are presented to highlight the value proposition beyond base pay.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees)

Founded: 1973, Irving, Texas

Company Description: Michaels Stores is North America's largest retailer of arts, crafts, and home decor products, operating over 1,300 stores across the US and Canada. Their mission is to "fuel the joy of creativity and celebration." They also own Artistree, a custom framing manufacturer. This positions Michaels as a key player in the creative lifestyle market.

Team Structure:

• Store-Level Operations: This role is part of the in-store team, working collaboratively with other part-time and full-time associates, and reporting to store leadership (e.g., Store Manager, Assistant Manager, Department Manager).

• Cross-Functional Collaboration: While primarily store-focused, the Framer will interact with various aspects of store operations, including sales floor associates, cashiers, and potentially inventory specialists. Collaboration with the custom framing department's dedicated leadership is key.

• Customer-Centric Approach: The culture emphasizes customer relationships and providing solutions, which is central to the "Framer" role and the broader "Elevated ABC Deliver" methodology.

Methodology:

• Process-Driven Operations: Michaels emphasizes adherence to Standard Operating Procedures (SOPs) for consistency in customer service, sales, operations, and safety.

• Sales & Service Focus: The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, focusing on building rapport, understanding needs, and delivering solutions.

• Data & Performance Metrics: While not explicitly detailed for this role, like most retail operations, performance is likely tracked through sales figures, customer satisfaction, and operational efficiency metrics.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Understanding Michaels' scale and focus on creativity is crucial. The "Elevated ABC Deliver" methodology suggests a structured, customer-centric sales process that candidates should be prepared to learn and apply.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist / Associate

This role serves as an entry point into retail operations, specifically within the custom framing and sales domain. It's an opportunity to develop foundational customer service, sales, and technical skills in a hands-on environment.

Reporting Structure:

• The Framer typically reports to a Department Manager (e.g., Custom Framing Manager) or a Store Manager/Assistant Manager. This structure provides direct supervision and guidance for day-to-day tasks and performance. Operations Impact:

• The Framer directly impacts the store's revenue through custom framing sales and contributes to overall customer satisfaction by providing expert advice and quality products. Efficient operations, including accurate order fulfillment and good customer service, support the store's financial performance and brand reputation. Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Service Advancement: Progress to roles with greater sales responsibility or customer engagement focus.

• Retail Leadership Path: Potential to move into supervisory roles (e.g., Department Lead, Key Holder) and eventually into management positions (e.g., Assistant Store Manager, Store Manager) within Michaels stores.

• Cross-Training: Opportunities to learn other aspects of store operations, such as merchandising, inventory, or visual displays.

📝 Enhancement Note: This role is positioned as a foundational step. The growth path is clearly within the retail store environment, emphasizing progression through increased responsibility, specialization, or management track.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Brick-64 Brick Plaza, Sp 27C, Brick, NJ (a specific retail store location).

Workspace Context:

• Customer-Facing Area: The primary workspace is the sales floor and the custom framing department, which involves direct interaction with customers.

• Production Area: The framing shop is equipped with specialized tools and machinery, requiring a focus on safety and precision. This area may involve working with materials like glass, wood, and matting.

• Stock Room: Some duties involve working in the stock room for inventory management, which may not be climate-controlled.

• Collaborative Atmosphere: The environment is team-oriented, requiring cooperation with other store associates to ensure smooth operations and excellent customer service.

Work Schedule:

• Flexible Part-Time: Work hours will vary based on business needs, including evenings, weekends, and potentially early mornings. This flexibility can be advantageous for individuals seeking to balance work with other commitments.

📝 Enhancement Note: The work environment is dynamic and physically active, involving both customer interaction and hands-on production. Understanding the physical demands and varied work areas is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely includes a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically conducted by a store manager or department lead. This will involve assessing:

  • Customer Service Skills: Role-playing scenarios to gauge how you would handle customer inquiries and sales consultations.
  • Technical Aptitude: Discussion of your comfort with hands-on work, measuring, and operating equipment.
  • Problem-Solving: Hypothetical questions about handling customer issues or operational challenges.
  • Cultural Fit: Assessing your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Skills Assessment (Potential): May involve a brief practical demonstration of measuring or a discussion about how you would approach a framing consultation.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on preparing to discuss relevant experiences.
  • Highlight Accomplishments: Be ready to share specific examples of when you went above and beyond for a customer, successfully sold a product, or demonstrated strong attention to detail in a previous role.
  • Showcase Relevant Skills: If you have any personal projects involving crafting, design, or precise work, be prepared to describe them and the skills involved.
  • Demonstrate Enthusiasm: Express genuine interest in art, creativity, and helping customers bring their visions to life through framing.

Challenge Preparation:

• Customer Scenario: Be ready to walk through how you would consult with a customer looking to frame a valuable piece of art or an important photograph. Think about questions you'd ask regarding style, preservation, and budget.

• Operational Question: Prepare to discuss how you would ensure accuracy when taking a framing order or how you'd manage your time to complete multiple tasks (customer service, framing, stocking) effectively.

• Teamwork Question: Be ready to describe a time you worked effectively as part of a team to achieve a common goal in a retail or service setting.

📝 Enhancement Note: The interview process will likely be practical and behavior-based, focusing on the candidate's ability to perform the job duties and fit within the team culture. Preparation should center on real-life examples and a clear understanding of the role's responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for certain mounting techniques.

• Glass Cutter: Essential tool for precision glass cutting to size.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate project specifications.

• Hand Tools: Various tools for frame assembly, cutting, and finishing.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing transactions, managing customer orders, and potentially accessing sales data.

• Inventory Management System: Likely used for tracking stock levels of framing materials, ready-made frames, and other store merchandise (e.g., Directed Replenishment, SISO).

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM system, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that builds relationships and tracks preferences.

• POS System: Functions as a primary tool for managing customer order details and transaction history.

📝 Enhancement Note: The technology stack is primarily focused on specialized framing equipment and standard retail operational tools like POS and inventory systems. The emphasis is on hands-on tools and basic digital systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: A core value is to inspire and facilitate creativity and joy in customers' lives through crafting and celebration.

• Customer Focus: Prioritizing customer needs and providing solutions that exceed expectations is paramount, as highlighted by the sales methodology.

• Teamwork & Respect: The company promotes a positive and respectful work environment where team members support each other.

• Quality & Craftsmanship: Dedication to delivering high-quality custom framing solutions that customers will cherish.

• Efficiency & Process: Adherence to SOPs ensures operational consistency, safety, and effective task completion.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist each other across different departments or tasks to ensure the store runs smoothly.

• Customer-Centric Collaboration: Team members work together to provide a seamless customer experience, from initial greeting to final purchase and beyond.

• Knowledge Sharing: Encouraging team members to share insights and best practices, particularly within specialized areas like custom framing.

📝 Enhancement Note: The culture is built around inspiring creativity, fostering a positive customer experience, and teamwork. Candidates should demonstrate an appreciation for these values and a willingness to contribute to a collaborative environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, general store duties, and stocking requires strong time management and prioritization skills.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing can be challenging and requires effective consultative selling.

• Technical Skill Acquisition: Mastering the operation of framing equipment and techniques for precise, high-quality results takes practice and attention to detail.

• Customer Expectations Management: Balancing customer desires with material limitations, budget constraints, and production timelines.

Learning & Development Opportunities:

• Framing Mastery: Intensive on-the-job training in all aspects of custom framing, from design to production.

• Sales & Customer Engagement: Developing consultative selling skills through the "Elevated ABC Deliver" program and practical experience.

• Retail Operations Fundamentals: Gaining a solid understanding of store operations, inventory management, merchandising, and cash handling.

• Career Progression: Potential pathways into leadership roles within Michaels stores, leveraging the skills and experience gained.

📝 Enhancement Note: The challenges are typical for a retail role with specialized duties, focusing on balancing operational demands and skill development. The growth opportunities are clearly defined within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Operations & Process:

  • "Describe how you would ensure accuracy when taking a custom framing order, from initial customer consultation to the final product."
  • "How would you prioritize your tasks if you had a customer waiting for framing consultation, a truck to unload, and a display to build?"
  • "What steps would you take to maintain the quality and safety of the framing equipment and workspace?"

• Customer Service & Sales:

  • "Walk me through how you would help a customer who has never framed anything before but wants to frame a special photograph."
  • "How would you handle a situation where a customer is unhappy with their custom framing order?"
  • "Imagine a customer is unsure about the best framing style for their artwork. What questions would you ask to help them decide?"

• Company & Culture:

  • "What interests you about working at Michaels, specifically in a custom framing role?"

  • "How do you contribute to a positive team environment in a retail setting?"

  • "What does 'fueling the joy of creativity' mean to you in the context of this role?" Portfolio Presentation Strategy:

• Since no formal portfolio is required, focus on verbal storytelling.

  • Prepare Specific Examples: Have 2-3 concrete examples ready from previous jobs or even personal projects that showcase your customer service, problem-solving, attention to detail, or any crafting/design skills.
  • Use the STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, Result.
  • Demonstrate Enthusiasm: Show genuine excitement for the products, the creative process, and helping customers.

Challenge Preparation:

• Scenario-Based Questions: Be ready for hypothetical situations related to customer interactions, time management, or operational tasks. Practice thinking through your approach step-by-step.

• Practical Skills Discussion: Be prepared to discuss your comfort level with measuring, using tools, and learning new technical processes.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, customer service aptitude, and an understanding of retail operations, with an emphasis on the specific requirements of the Framer role.

📌 Application Steps

To apply for this operations position:

• Submit Your Application: Navigate to the provided job URL and complete the online application form.

• Tailor Your Resume: Highlight any experience with customer service, sales, hands-on tasks, measuring, or working with tools. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Completed X framing orders per week").

• Prepare for Interview Scenarios: Think through examples that demonstrate your customer service skills, problem-solving abilities, attention to detail, and interest in creative products.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its approach to customer service. Understand the "Elevated ABC Deliver" methodology if possible.

• Practice Your "Elevator Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for the Framer role and Michaels Stores.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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