Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: San Luis Obispo, California, United States

Job Type: Part time

Category: Retail Operations / GTM (Customer-Facing Sales)

Date Posted: July 26, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and exceptional in-store service.

• Maintain visual merchandising standards and ensure product availability across the custom framing department and general store areas.

• Execute operational tasks including cash handling, inventory management, and supporting omni-channel fulfillment processes.

• Uphold company policies, safety standards, and operational procedures to ensure a compliant and efficient work environment.

• Foster positive customer relationships through personalized design consultations and problem-solving.

📝 Enhancement Note: This role, while titled "Framer," heavily involves direct customer interaction and sales within a retail environment. It requires a blend of technical framing skills and strong customer service aptitude, aligning with GTM (Go-To-Market) principles focused on customer acquisition and retention at the point of sale. The emphasis on sales, customer relationships, and operational execution positions it within a broader retail operations context.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by providing personalized design consultations for custom framing projects.
  • Actively engage customers to understand their needs, recommend suitable framing solutions, and drive sales of custom framing services and related products.
  • Utilize sales techniques and product knowledge to meet and exceed individual sales and production targets.
  • Process customer orders accurately and efficiently, ensuring all details are captured for successful fulfillment.

• Framing Operations & Production:

  • Accurately measure artwork and select appropriate framing materials, mats, and glass based on customer specifications and design principles.
  • Operate framing equipment, including mat cutters, glass cutters, and potentially heat presses, with a focus on quality, precision, and safety.
  • Complete custom framing orders to high-quality standards and ensure timely delivery to customers.
  • Maintain and troubleshoot framing equipment to ensure optimal performance and minimize downtime.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Execute directed replenishment and SISO (Sales In Store Only) processes for assigned areas to ensure product availability.
  • Assist with truck un-loads and stocking procedures following established company standards and timelines.
  • Maintain a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs).

• Customer Service & Support:

  • Greet and acknowledge customers promptly, assisting them in locating products and providing solutions to their needs.
  • Support omni-channel processes, including order pickup and online order fulfillment, ensuring a seamless customer experience.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.

• Compliance & Teamwork:

  • Adhere to all Standard Operating Procedures (SOPs), company programs, and safety regulations.

  • Support shrink and safety programs through diligent observation and adherence to policies.

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment and serving as a role model.

📝 Enhancement Note: The responsibilities clearly outline a dual role: a skilled craftsperson in custom framing and a sales-driven retail associate. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology focused on building relationships, which is crucial for GTM success. The inclusion of omni-channel support and inventory management points to broader retail operations responsibilities.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required. Experience:

• 0-2 years of experience in a customer-facing retail environment.

• Experience in custom framing, art, or a related creative field is a strong plus.

• Prior sales experience is preferred, with a demonstrated ability to drive revenue. Required Skills:

• Custom Framing Proficiency: Ability to measure, cut mats and glass, and assemble framing orders with precision and quality.

• Equipment Operation: Competency in operating framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Demonstrated ability to sell products and/or services, build customer relationships, and meet sales targets.

• Basic Measuring Skills: Accurate and proficient in taking measurements for custom projects.

• Basic Computer Skills: Familiarity with computer systems for order processing, inventory lookup, and potential e-learning modules.

• Cash Handling: Experience operating a cash register and handling financial transactions accurately.

Preferred Skills:

• Retail Experience: Previous experience in a retail setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of successful product or service sales.

• Visual Merchandising: Ability to maintain appealing and organized retail displays.

• Inventory Management: Understanding of stock replenishment and inventory control principles.

• Art & Design Aptitude: A natural eye for design, color, and composition to assist customers effectively.

📝 Enhancement Note: The requirements emphasize a foundational skill set for both the craft of framing and customer-facing retail operations. The "0-2 years" experience level, coupled with "basic skills," indicates a role designed for individuals early in their careers or transitioning into a new field, with ample on-the-job training provided. The "Minimum Type of experience" directly maps to core operational and technical requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant past projects or experiences that demonstrate their framing skills, design sensibility, and customer interaction capabilities.

• For candidates with prior framing experience, a brief overview of the types of projects completed and any unique solutions provided can be beneficial.

• For those transitioning from other roles, focus on transferable skills such as customer service, problem-solving, and attention to detail. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) as outlined by the company.

• Familiarity with or ability to quickly learn processes for:

  • Custom framing order intake and production workflow.

  • Inventory management, including receiving, stocking, and replenishment.

  • Point-of-sale (POS) operations and cash handling procedures.

  • Customer service protocols and conflict resolution.

  • Omni-channel order fulfillment processes.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is less common. However, demonstrating an understanding of process adherence and the ability to learn and execute operational workflows is critical. The emphasis is on the candidate's ability to follow established procedures and contribute to efficient store operations.

💵 Compensation & Benefits

Salary Range:

• $17.00 - $20.00 per hour

• This range is based on the provided data and reflects typical entry-level retail positions with specialized skills in the San Luis Obispo, California area. The specific rate will depend on the candidate's experience and qualifications. Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision Coverage
  • Telemedicine Services
  • Employee Assistance Program (EAP)

• Financial & Retirement:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Professional Development:

  • Tuition Assistance
  • Adoption Assistance

• Perks:

  • Employee Discounts

  • Partner Discount Programs

  • Potential for overtime compensation in accordance with state and local laws. Working Hours:

• Part-time position.

• Work hours include nights, weekends, and early mornings, as required by retail operational needs.

• Flexibility in scheduling is essential to accommodate customer demand and store operational requirements.

📝 Enhancement Note: The salary range is explicitly provided. The benefits listed are comprehensive for a part-time retail role, indicating Michaels' commitment to supporting its team members. The working hours are typical for retail, emphasizing flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees globally)

Founded: 1973

Company Headquarters: Irving, Texas, USA

Team Structure:

• Store Level: This role is part of a local store team, reporting to a Store Manager or Assistant Manager. The immediate team will consist of fellow sales associates, framers, and potentially specialized roles depending on store size.

• Cross-functional Collaboration: The Framer will collaborate closely with other store associates to ensure smooth store operations, assist customers across departments, and support inventory tasks. Collaboration with the custom framing department (potentially Artistree) implies a connection to a broader production and design network.

• Focus on Creativity: Michaels' core purpose is "to fuel the joy of creativity and celebration," which permeates its culture. This translates to an environment that values creative expression, customer inspiration, and a supportive atmosphere for team members.

Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building customer relationships as a core sales strategy, ensuring personalized experiences.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for consistency in operations, safety, and compliance.

• Teamwork & Support: A culture of mutual support and collaboration is promoted, encouraging team members to assist each other and contribute to overall store success.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company information provides context for the role's environment. Michaels' large size suggests established operational processes and a structured approach. Its mission around creativity and celebration implies a potentially engaging and inspiring workplace culture, which is important for customer-facing roles.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is foundational within the retail operations of Michaels Stores. It provides hands-on experience in customer service, sales, and specialized craft skills. It's an excellent starting point for individuals looking to build a career in retail operations or customer-facing roles. Reporting Structure:

• Typically reports to a Store Manager or Assistant Store Manager.

• May receive direct guidance from a Lead Framer or department supervisor if one exists.

• Works collaboratively with other Sales Associates and Store Team Members. Operations Impact:

• Directly impacts store revenue through custom framing sales and general merchandise sales.

• Contributes to customer satisfaction and loyalty through excellent service and quality product delivery.

• Upholds brand standards and operational efficiency, which indirectly supports the company's overall GTM strategy by ensuring a consistent and positive customer experience. Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering design principles and advanced techniques.

• Retail Advancement: Potential to move into roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels Stores.

• Cross-Training: Exposure to various store operations, including merchandising, inventory, and customer service, can lead to broader retail skill sets.

• Specialization: Focus on custom framing can lead to specialized roles within the company or the broader art and framing industry.

📝 Enhancement Note: This analysis highlights the role's position as an entry point with clear pathways for advancement within Michaels' retail structure. The emphasis is on building foundational skills and demonstrating potential for leadership and specialized expertise.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): San Luis Obispo, California (Specific store address provided).

Workspace Context:

• Customer Interaction: The primary work area is the retail floor and the custom framing shop within the store, involving constant interaction with customers.

• Tools & Technology: Access to framing equipment (mat cutters, glass cutters, heat press), POS systems, basic computer terminals, and potentially inventory management tools.

• Team Interaction: Opportunities for frequent collaboration with other store team members in a dynamic, fast-paced environment.

• Atmosphere: Generally climate-controlled in public areas; some stock rooms may not be. Potential for outdoor work during truck unloads. The framing shop environment involves specialized tools and materials.

Work Schedule:

• Part-time.

• Requires flexibility to work nights, weekends, and early mornings.

• The schedule will vary based on business needs and team coverage.

📝 Enhancement Note: The work environment description focuses on the practical aspects of a retail store and a specialized framing area, emphasizing the hands-on nature of the job and the need for adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview:

  • Meet & Greet: Introduction to the hiring manager (Store Manager/Assistant Manager).
  • Skills Assessment: Discussion of framing experience, measuring skills, and comfort with equipment. Candidates may be asked about their approach to framing a specific type of artwork.
  • Customer Service & Sales Scenarios: Behavioral questions exploring how candidates handle customer interactions, resolve issues, and drive sales.
  • Operational Knowledge: Questions about adherence to SOPs, cash handling, and inventory management.
  • Situational Questions: "What would you do if..." scenarios related to customer service, safety, or operational challenges.

• Potential Skills Demonstration: May involve a brief practical assessment of measuring or basic equipment handling if feasible and relevant.

• Final Interview/Offer: Discussion of compensation, benefits, and onboarding process.

Portfolio Review Tips:

• For Framers: While not mandatory, be prepared to discuss any custom framing projects you've completed. Bring photos if available, or be ready to describe your process, materials used, and the outcome.

Highlight any unique design challenges you've overcome.

• For Non-Framers: Focus on transferable skills. Prepare examples of:

  • Excellent customer service interactions.
  • Successful sales experiences or exceeding sales targets.
  • Problem-solving situations and how you resolved them.
  • Instances where you demonstrated strong attention to detail or accuracy.
  • Experience working with tools or technical equipment, even if not framing-specific.

• General Advice: Be ready to articulate why you are interested in Michaels and this specific role, and how your skills align with the company's values and the job requirements.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to common retail scenarios related to customer complaints, difficult customers, product inquiries, and operational issues.

• Sales Approach: Be ready to explain how you would approach a customer looking for framing services, from initial greeting to closing the sale.

• Problem-Solving: Think about how you would troubleshoot a framing order issue or a customer dissatisfaction.

• Company Research: Understand Michaels' mission, values, and product offerings. Be prepared to explain how you would contribute to the store's success.

📝 Enhancement Note: The interview process is tailored to a retail on-site role. The emphasis is on practical skills, customer interaction, and operational awareness, with a less formal portfolio requirement suitable for an entry-level position.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Glass Cutters
  • Framing Presses (e.g., Heat Press, Jaw Clampers)
  • Measuring Tools (Tape measures, Rulers)

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.

• Basic Computer Skills: For accessing company portals, training modules, and potentially internal communication systems.

Analytics & Reporting:

• While direct analytics roles are not part of this position, the Framer contributes to sales performance metrics that are tracked by management.

• Understanding basic sales figures and production targets will be part of the role. CRM & Automation:

• The POS system likely includes basic CRM functionalities for tracking customer orders and potentially loyalty programs.

• No advanced CRM or automation tools are expected for this role.

📝 Enhancement Note: The technology stack is highly specific to the retail and custom framing environment, focusing on the tools directly used for production and sales.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to providing exceptional service and creating positive customer experiences is paramount.

• Creativity: Encouragement of creative problem-solving and design assistance for customers.

• Quality & Craftsmanship: Dedication to producing high-quality custom framing work.

• Teamwork: Collaboration and mutual support among store team members to achieve common goals.

• Integrity: Adherence to company policies, ethical sales practices, and honest cash handling.

• Efficiency: Performing tasks accurately and in a timely manner to support store operations.

Collaboration Style:

• Hands-on and Supportive: Team members are expected to assist each other, whether it's helping a customer on the floor, supporting with inventory, or collaborating on framing projects.

• Direct Communication: Given the retail environment, communication is often direct and focused on immediate tasks and customer needs.

• Process-Oriented: While creative, the work within the framing department and store operations relies on following established processes and SOPs to ensure consistency and efficiency.

📝 Enhancement Note: The values highlight the blend of creativity, customer service, and operational discipline expected in this role within Michaels' culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craftsmanship and Speed: Meeting production deadlines while maintaining high-quality framing standards can be challenging.

• Customer Expectations: Managing diverse customer expectations, budgets, and design preferences requires strong communication and problem-solving skills.

• Learning Curve: Mastering framing equipment and techniques, especially for individuals new to the craft, requires dedicated learning and practice.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and working with sharp tools, which can be physically demanding.

• Seasonal Fluctuations: Retail environments often experience busy seasons (holidays, back-to-school) that require increased effort and adaptability.

Learning & Development Opportunities:

• Framing Skills: Comprehensive training on custom framing techniques, design principles, and equipment operation.

• Sales & Customer Service: Development of consultative selling skills and advanced customer service strategies.

• Retail Operations: Exposure to various aspects of retail management, including inventory, merchandising, and POS systems.

• Product Knowledge: Deepening understanding of different art materials, framing styles, and preservation techniques.

• Career Progression: Opportunities to advance into leadership roles within the store or specialized positions.

📝 Enhancement Note: This section addresses potential difficulties and outlines how they can serve as opportunities for skill development and career growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Framing & Design:

  • "Describe your experience with custom framing or working with art materials."
  • "How would you approach helping a customer select the right frame for a valuable piece of artwork?"
  • "What are some key considerations when choosing matting and glass for a piece?"
  • "How do you ensure accuracy when measuring for a custom frame?"

• Customer Service & Sales:

  • "Tell me about a time you went above and beyond for a customer."
  • "How do you handle a situation where a customer is unhappy with a product or service?"
  • "Describe your approach to selling a product or service."
  • "How would you encourage a customer to consider custom framing for their item?"

• Operations & Teamwork:

  • "What is your understanding of Standard Operating Procedures (SOPs) in a retail environment?"

  • "How do you ensure accuracy when handling cash transactions?"

  • "Describe a time you had to work effectively as part of a team to achieve a goal."

  • "How do you prioritize tasks when you have multiple demands on your time?" Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about Michaels' commitment to creativity?"

• "How do you think your skills align with the values of Michaels?"

• "What are your career aspirations?" Portfolio Presentation Strategy:

• Highlight Transferable Skills: If you have no direct framing experience, focus on showcasing your customer service, sales, attention to detail, and ability to learn technical skills. Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences.

• Discuss Design Sensibility: Even without formal framing experience, talk about your personal interest in art, design, or DIY projects that demonstrate an eye for aesthetics.

• Showcase Problem-Solving: Be ready to discuss any challenges you've faced in previous roles and how you overcame them, especially if it involved problem-solving for customers or improving a process.

• Enthusiasm for Craft: Express genuine interest in learning the craft of framing and contributing to the creative environment at Michaels.

📝 Enhancement Note: This preparation guide focuses on common retail interview questions, with a specific emphasis on framing skills, customer interaction, and operational awareness, tailored for an entry-level role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, crafting, art, or working with tools and equipment. Quantify achievements where possible (e.g., "Increased average sale value by X%").

• Prepare for Scenarios: Review common retail interview questions and practice answering them using the STAR method, focusing on your customer service, sales, and problem-solving abilities.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

• Portfolio Readiness: If you have framing experience, gather any photos or examples of your work. If not, be prepared to discuss transferable skills and your enthusiasm for learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The provided salary range is an estimate based on the data.