PT-Custom Framer

📍 Job Overview

Job Title: PT-Custom Framer

Company: Michaels Stores

Location: Phoenix, Arizona, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-07-26

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Ensure exceptional customer service by assisting shoppers, maintaining store organization, and creating a welcoming atmosphere.

• Execute sales and production targets for custom framing services, directly contributing to store revenue.

• Uphold company standards in operations, visual merchandising, and inventory management within the framing department and store.

• Operate and maintain framing equipment, ensuring quality and efficiency in production processes.

📝 Enhancement Note: This role focuses on a specialized retail function that blends customer interaction, sales, and detailed production work within a specific department. The emphasis on "Personal Designer" and "Elevated ABC Deliver" suggests a consultative sales approach, requiring strong interpersonal skills and a creative touch.

📈 Primary Responsibilities

• Develop and nurture customer relationships through consultative selling, understanding their needs to provide tailored custom framing solutions.

• Achieve individual and team sales and production goals for the custom framing department.

• Complete custom framing orders with a focus on high-quality craftsmanship and timely delivery, adhering to all Standard Operating Procedures (SOPs).

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Provide friendly and efficient customer service, including assisting with product location, offering solutions, and ensuring a well-merchandised and stocked store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling standards and procedures.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free workplace.

• Actively participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

• Maintain a positive and respectful attitude, acting as a role model and contributing to a collaborative team environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales and in-store operational execution. The mention of "Elevated ABC Deliver" and "Personal Designer" implies a structured approach to customer interaction and solution-selling within the framing context.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and applying new skills is implied.

Experience: 0-2 years of experience is preferred, with a focus on retail, customer service, or sales roles.

Required Skills:

• Basic computer literacy for system operations and order processing.

• Fundamental measuring skills for accurate framing estimations and production.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic understanding of retail operations, including merchandising and stock management.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail sales experience, particularly in consultative or specialized product sales.

• Experience in selling products and/or services directly to customers.

• Familiarity with art, design principles, or framing techniques.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced retail environment.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills rather than formal education, aligning with a specialized retail role. The "0-2" years of experience suggests that on-the-job training will be provided for technical framing skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level on-site role, candidates should be prepared to discuss examples of past work or projects where they demonstrated key skills.

• For custom framing, this could include personal projects, volunteer work, or any instances where they've applied design or precision skills.

• Examples of customer service scenarios where they successfully resolved issues or exceeded expectations.

• Any experience with point-of-sale (POS) systems or inventory management software. Process Documentation:

• Candidates are expected to learn and adhere to Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.

• The ability to follow documented processes for custom framing order creation, production, and customer delivery is crucial.

• Understanding and executing processes for inventory management, merchandising, and store upkeep.

📝 Enhancement Note: Given the entry-level and hands-on nature of this role, a formal, extensive portfolio is unlikely. The focus will be on demonstrating practical skills and an understanding of processes through interview responses and potentially a practical assessment.

💵 Compensation & Benefits

Salary Range: For an entry-level, part-time Custom Framer position in Phoenix, Arizona, the estimated hourly wage typically ranges from $13.50 to $17.00 per hour. This estimate is based on current market data for similar retail roles in the Phoenix area, considering the part-time nature and the specialized skills required.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary based on hours worked)

• Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The role is on-site, with an expected total of up to 40 hours per week, distributed across shifts.

📝 Enhancement Note: The salary range is an estimation for entry-level part-time retail work in Phoenix. Benefits listed are comprehensive and may have specific eligibility requirements for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, catering to hobbyists, crafters, and artists.

Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across North America, indicating a significant operational footprint and a structured corporate environment.

Founded: 1973. With a long history, Michaels has established itself as a market leader, suggesting a stable and experienced company culture.

Team Structure:

• The framing department is likely integrated within a larger store team, reporting to a Store Manager or Assistant Manager, with a dedicated Framer or Framing Lead overseeing the specialized function.

• Collaboration is expected with other sales associates for general customer assistance and stock management.

• Cross-functional collaboration will involve working with other departments during truck unloads, stocking, and Omni-channel fulfillment. Methodology:

• Emphasis on customer-centric sales and service, following the "Elevated ABC Deliver" model.

• Adherence to Standard Operating Procedures (SOPs) for all operational and production tasks.

• Focus on visual merchandising and maintaining store standards.

• Data-driven approach to sales and production targets within the framing department.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and operational efficiency within a large retail framework. The framing department represents a specialized, high-value service within this ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level, specialized operational position within a retail store. It focuses on executing specific tasks related to custom framing and general store operations.

Reporting Structure: The PT-Custom Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Framing Manager/Lead within the store.

Operations Impact: The role directly impacts store revenue through custom framing sales and enhances the customer experience by providing expert service and product solutions. Efficient operations in the framing department contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Skill Development: Advanced training in custom framing techniques, design principles, and advanced equipment operation.

• Sales Expertise: Development into a senior sales associate or specialist with a focus on high-value custom orders.

• Leadership Potential: Opportunity to become a Framing Lead, Department Manager, or Assistant Manager within the store, taking on more responsibility for team leadership and operational oversight.

• Cross-Training: Potential to gain experience in other store departments, leading to broader retail operational knowledge.

📝 Enhancement Note: For an entry-level position, growth is primarily focused on mastering the specialized craft of framing and excelling in customer service and sales within the retail environment. Advancement often involves taking on more supervisory or managerial responsibilities within a store.

🌐 Work Environment

Office Type: This is a position within a public retail store environment. The framing area is a specialized section within the store, often with dedicated equipment and workspace.

Office Location(s): The specific store is located at 733 E Bell Rd, Phoenix, AZ. This is a customer-facing retail location.

Workspace Context:

• The framing shop workspace involves operating specialized machinery like glass cutters and potentially heat presses, requiring attention to safety protocols.

• The environment is climate-controlled for the most part, though stock rooms may vary.

• Collaboration with other team members is frequent, especially during busy periods, truck unloads, and Omni-channel order fulfillment.

• Access to necessary tools, equipment, and technology for framing production and sales transactions is provided.

Work Schedule: Part-time employment with varied hours, including evenings, weekends, and potentially early mornings, depending on store operating hours and business needs. Flexibility is key for this role to ensure adequate coverage for customer service and production demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with a dedicated space for the custom framing operations. Flexibility in scheduling is a critical aspect of this part-time retail role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, relevant experience, and alignment with retail customer service roles.

• In-Person Interview: Likely to involve a conversation with the Store Manager or Assistant Manager. This will focus on customer service philosophy, problem-solving abilities, understanding of basic retail operations, and enthusiasm for the role. Be prepared to discuss examples of your customer service skills and any experience with sales or detail-oriented tasks.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation with a customer. Familiarity with operating tools safely might also be assessed.

• Final Interview/Offer: May involve a brief discussion about benefits, scheduling, and company culture.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is not expected. However, be ready to discuss:
  • Customer Service Scenarios: Prepare to share specific examples of how you've handled customer interactions, resolved issues, or gone above and beyond to assist a customer.
  • Detail-Oriented Work: Discuss any past experiences where accuracy and attention to detail were critical, such as in crafting, assembly, or precise tasks.
  • Problem-Solving: Be ready to describe situations where you encountered a challenge (e.g., a customer request, a stock issue) and how you approached finding a solution.
  • Personal Projects (Optional): If you have personal projects related to art, crafting, or precise assembly that demonstrate your skills and attention to detail, be prepared to mention them briefly.

Challenge Preparation:

• Customer Consultation Simulation: Practice how you would greet a customer, ask clarifying questions about their artwork, and suggest framing options. Focus on active listening and proposing solutions.

• Operational Scenarios: Think about how you would prioritize tasks if you had multiple custom framing orders to complete, a customer waiting for service, and a need to restock the ready-made frame display.

• Safety Awareness: Be prepared to discuss your understanding of safety procedures when working with tools like glass cutters.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, customer service aptitude, and basic operational understanding. Practical demonstrations or discussions of past experiences will be more important than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing shop tools including mat cutters, frame joiners, saws, and a glass cutter.

• Heat Press: Potentially used for specific framing applications.

• Measuring Tools: Rulers, tape measures, and calipers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales, managing transactions, and potentially tracking customer orders.

• Inventory Management System: To track stock levels of frames, mats, and supplies, and to manage Directed Replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: While not a dedicated CRM role, customer interactions are key, and order history might be tracked within the POS or a related system.

• Omni-channel Fulfillment Systems: Software to manage Buy Online, Pick Up In-Store (BOPIS) and Ship-from-Store orders.

📝 Enhancement Note: The technology stack is practical and focused on direct sales and production within a retail environment. Proficiency with specialized framing tools and standard retail POS systems is expected.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative experience.

• Quality Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations.

• Efficiency and Productivity: Balancing speed with accuracy to meet sales and production targets.

• Teamwork and Collaboration: Working effectively with colleagues to support store operations and customer service.

• Creativity and Inspiration: Fostering an environment that celebrates and encourages artistic expression.

Collaboration Style:

• Consultative: Working closely with customers to understand their vision and translate it into a framing solution.

• Supportive: Assisting colleagues with customer service, stocking, and operational tasks as needed.

• Process-Oriented: Adhering to established procedures for sales, production, and store maintenance to ensure consistency and quality.

• Communicative: Sharing information about customer needs, order status, and operational challenges with the store team.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and a collaborative approach to achieving operational and sales goals. Team members are expected to be both customer-facing and execution-oriented.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling custom framing production, customer consultations, sales transactions, and general store upkeep simultaneously.

• Mastering Technical Skills: Quickly learning and becoming proficient with specialized framing equipment and techniques.

• Customer Expectations: Managing diverse customer expectations for custom framing, from simple to complex artistic visions.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and reaching for materials.

Learning & Development Opportunities:

• Framing Certifications: Potential to pursue industry certifications in custom framing to enhance expertise.

• Sales Training: Opportunities to develop consultative selling skills and learn advanced sales techniques for higher-value items.

• Management Training: Pathways for individuals showing leadership potential to move into supervisory roles within the store.

• Product Knowledge: Continuous learning about art, materials, and design trends to better serve customers.

📝 Enhancement Note: This role presents opportunities for developing specialized craft skills and customer-facing sales expertise within a supportive retail environment. Overcoming the challenges involves strong time management, learning agility, and a focus on customer satisfaction.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a unique need." (Focus on consultative selling and problem-solving)

• "How would you approach a customer who is unsure about what kind of frame they want for their artwork?" (Demonstrate customer engagement and design thinking)

• "Imagine you have three custom framing orders to complete, a customer waiting at the counter, and a need to restock the ready-made frames. How would you prioritize your tasks?" (Showcase organizational and time management skills) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission and values)

• "How do you contribute to a positive team environment?" (Highlight teamwork and interpersonal skills)

• "Why are you interested in custom framing specifically?" (Show genuine interest in the craft and customer service aspect) Portfolio Presentation Strategy:

• Verbal Examples: Be ready to verbally walk through scenarios where you demonstrated excellent customer service, problem-solving, or attention to detail.

• Skill Demonstration: If asked, be prepared to discuss your understanding of basic measuring techniques or your approach to a framing consultation.

• Enthusiasm: Convey your passion for helping customers create and preserve their art through custom framing.

📝 Enhancement Note: Prepare to share specific examples that illustrate your customer service abilities, problem-solving skills, and attention to detail. Demonstrating enthusiasm for the craft and the company's mission is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, crafting, or detail-oriented tasks. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare for Interview Scenarios: Practice answering behavioral questions related to customer interaction, problem-solving, and teamwork. Be ready to discuss your understanding of basic measuring and operational tasks.

• Research Michaels: Familiarize yourself with Michaels' product offerings, company mission, and brand values. Understand their focus on creativity and customer experience.

• Showcase Enthusiasm: During the interview, express your excitement for the custom framing aspect of the role and your eagerness to learn and contribute to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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