Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Prescott, Arizona, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-07-26

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a primary point of contact for customers, building rapport and providing expert advice on custom framing solutions.

• Execute sales transactions efficiently and accurately, including operating the cash register and handling cash, in line with established retail operations standards.

• Produce high-quality custom framing orders within specified timelines, ensuring adherence to production processes and quality control measures.

• Maintain the visual presentation of the ready-made frame department and other assigned retail areas, supporting merchandising and inventory replenishment initiatives.

• Contribute to a positive and efficient store environment through proactive customer engagement, stock management, and adherence to operational procedures.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities and skills indicate a blend of sales, customer service, and production within a retail environment. The role requires direct customer interaction, sales execution, and hands-on production work, aligning with a customer-facing retail operations function.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them with the Elevated ABC Deliver methodology, aiming to understand their needs and provide tailored custom framing solutions.

• Drive sales and production targets by effectively presenting framing options, upselling, and ensuring customer satisfaction throughout the sales and order fulfillment process.

• Accurately complete custom framing orders, ensuring high standards of quality, precision, and timely delivery, meeting or exceeding customer expectations.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Sold In, Store Out) and Directed Replenishment processes, to optimize the shopping experience.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a clean, safe, and well-merchandised store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and internal policies.

• Actively participate in shrink and safety programs, promoting a secure and accident-free workplace for both team members and customers.

• Interact positively and respectfully with colleagues, maintaining a professional demeanor and contributing to a cohesive team environment, especially during challenging situations.

• Participate effectively in truck unloading and stocking processes, ensuring adherence to truck standards and managing these activities within budgetary guidelines.

• Operate the cash register with accuracy and efficiency, executing cash handling procedures according to company standards and ensuring financial integrity.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, to enhance customer convenience and expand sales channels.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on sales performance ("deliver sales and production results") and customer engagement ("Elevated ABC Deliver"). The operational aspects include inventory management (SISO, Directed Replenishment) and adherence to SOPs, which are critical for consistent execution in a retail setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific degrees are not mentioned, suggesting a focus on practical skills and experience.

Experience:

• Minimum 0-2 years of experience in a customer-facing role.

• Demonstrated ability to learn and apply new skills quickly, particularly in technical or production environments. Required Skills:

• Basic computer skills for POS operations, order entry, and potential system navigation.

• Basic measuring skills for accurate framing order specifications and material utilization.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with proven ability to build rapport and provide solutions.

• Proficiency in cash handling and operating a cash register system.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs.

• Physical stamina to stand for extended periods, lift heavy items (up to 50 lbs), and perform repetitive tasks. Preferred Skills:

• Previous retail experience, preferably in a specialty retail environment.

• Experience in sales, with a track record of meeting or exceeding sales targets.

• Experience selling products or services, demonstrating persuasive and consultative selling abilities.

• Familiarity with visual merchandising principles and inventory management techniques.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and a strong customer service aptitude rather than formal education. The emphasis on "basic computer skills" and "basic measuring skills" positions this as an entry-level role, with retail and sales experience being advantageous but not strictly mandatory.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any projects or experiences demonstrating:
  • Quality Craftsmanship: Examples of projects where attention to detail and high-quality output were critical.
  • Problem-Solving: Instances where a customer's unique framing need was met with an innovative solution.
  • Efficiency: Any experience in production or assembly where speed and accuracy were balanced.
  • Customer Satisfaction: Testimonials or examples of positive customer feedback related to service or product delivery.

Process Documentation:

• Candidates should be prepared to discuss their understanding of adherence to documented processes:
  • Workflow Execution: How they would follow established steps for order taking, production, and completion.
  • Quality Control: Their approach to ensuring the final product meets standards.
  • System Usage: How they would learn and utilize the company's point-of-sale (POS) and framing order systems.

📝 Enhancement Note: For an entry-level "Framer" role, a formal portfolio is unlikely. However, interviewers will assess a candidate's understanding of process adherence and their ability to execute tasks according to established procedures. Candidates can prepare by reflecting on past experiences that demonstrate these qualities, even in non-formal capacities.

💵 Compensation & Benefits

Salary Range:

Based on the "Part time" employment type, entry-level experience, and the retail nature of the role in Prescott, Arizona, the estimated hourly wage is likely between $13.00 - $16.00 per hour.

Methodology: This estimate is derived from current market data for similar entry-level retail associate and custom framing roles in the Prescott, Arizona area. It considers the cost of living in the region and industry benchmarks for part-time positions. The "0-2" years of experience level also informs this range, placing it at the lower to mid-point of typical entry-level retail compensation.

Benefits:

• 401(k) with employer match: Opportunity for long-term savings with company contribution.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage (e.g., life, disability) for personalized protection.

• Employee Discounts: Significant savings on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role may require approximately 20-30 hours per week, with potential for more during peak seasons.

📝 Enhancement Note: The provided benefits list is extensive for a part-time role, indicating Michaels' commitment to its employees. The salary range is an estimation based on industry standards and location; candidates should verify the exact compensation during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retail chain in North America, providing a wide range of supplies for creative projects, hobbies, and celebrations.

Company Size: Large enterprise, with over 1,300 stores in the US and Canada, plus manufacturing operations. This scale means established processes, significant brand recognition, and opportunities for diverse customer interaction.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and a mature operational framework. Headquartered in Irving, Texas.

Team Structure:

• Store Level: The Framer will likely be part of a store team comprising a Store Manager, Assistant Store Managers, Team Leads, and other Sales Associates/Specialists.

• Reporting: The Framer will report directly to a shift supervisor or the Store Manager, depending on store hierarchy and scheduling.

• Collaboration: Close collaboration is expected with fellow Sales Associates to ensure smooth store operations, customer assistance across departments, and efficient task completion (e.g., truck unloading, stocking).

Methodology:

• Customer-Centric Sales: The "Elevated ABC Deliver" methodology emphasizes building relationships and providing solutions, integrating sales with customer service.

• Operational Efficiency: Adherence to SOPs, structured merchandising (SISO, Directed Replenishment), and standardized production processes are key.

• Data-Informed Merchandising: While not explicitly stated for this role, the company likely uses sales data to manage inventory and plan replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is built around creativity, community, and customer service. For a Framer, this translates to a dynamic, hands-on role where creativity in problem-solving and excellent customer interaction are paramount. The large company size implies structured training and operational consistency across locations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is designed for individuals starting their careers in retail operations or looking to leverage foundational skills in customer service and production. It provides exposure to sales, visual merchandising, and operational tasks within a specialized department.

Reporting Structure: Reports to store leadership (e.g., Store Manager, Assistant Manager, or Team Lead), with direct guidance on daily tasks, sales goals, and operational procedures.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by enhancing the customer shopping experience and maintaining presentation standards. Efficient production and quality framing services build customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and advanced production methods.

• Sales Development: Progress into roles with higher sales targets or commission structures, potentially in specialized departments.

• Team Leadership: With experience, opportunities may arise to become a Team Lead or Department Specialist, mentoring new hires and overseeing specific store functions.

• Cross-Training: Gain experience in other store departments (e.g., cashier, general merchandise, online order fulfillment) to broaden operational knowledge.

• Management Track: For ambitious individuals, a path towards Assistant Store Manager and Store Manager positions may be available within the Michaels retail management structure.

📝 Enhancement Note: The growth path for a Framer is primarily within the retail store operations framework. Development focuses on enhancing sales acumen, production efficiency, and customer service skills, with potential to move into supervisory or management roles within Michaels' extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the store.

Office Location(s): Prescott, Arizona. The specific store address is 3250 Gateway Blvd Ste 504.

Workspace Context:

• Customer Interaction Zone: The sales floor and framing counter are high-traffic areas requiring constant engagement and maintaining a welcoming atmosphere.

• Production Area: The framing shop is a specialized workspace equipped with framing equipment, cutting tools, and material storage. This area involves hands-on work with materials and machinery.

• Team Collaboration: Opportunities for interaction with colleagues occur throughout the shift, during task execution, and team meetings. A collaborative spirit is essential for smooth daily operations.

• Tools & Technology: Access to POS systems, basic computer terminals, framing machinery, and cutting tools.

Work Schedule:

The schedule is part-time and will vary based on business needs. It includes nights, weekends, and early mornings. Flexibility is key, as retail environments require staffing during peak customer hours and operational demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused. The Framer will split time between direct customer engagement on the sales floor and hands-on production work in the framing department, requiring adaptability and the ability to manage multiple priorities.

📄 Application & Portfolio Review Process

Interview Process:

The interview process for this role is likely to be multi-stage and designed to assess practical skills, customer service aptitude, and cultural fit.

1. Initial Screening (Application Review): HR or a hiring manager will review your application and resume, looking for key skills like customer service experience, basic technical aptitude, and any relevant retail background.

2. Phone/Video Interview: A brief conversation to discuss your background, interest in the role, availability, and basic qualifications. This is an opportunity to highlight your enthusiasm for Michaels and custom framing.

3. In-Person Interview (Store Level): This is typically the most critical stage. You will likely meet with the Store Manager or Assistant Manager.

• Situational Questions: Expect questions about how you would handle customer interactions, resolve issues, and manage your time.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of how to operate tools (even if you haven't used them before, your approach to learning will be assessed).
• Production Discussion: You might discuss your approach to completing orders accurately and efficiently.

1. Skills Demonstration/Practical Test (Potential): Some stores may conduct a brief practical exercise, such as measuring a piece of artwork or demonstrating knowledge of basic framing concepts, if you have prior experience.

2. Final Interview/Offer: Following a successful in-person interview, a final conversation may occur before an offer is extended.

Portfolio Review Tips:

• No Formal Portfolio Needed: For an entry-level Framer, a traditional portfolio is not expected. Instead, be prepared to discuss relevant experiences verbally.

• Highlight Tangible Skills: In your resume and during the interview, emphasize specific skills like "basic measuring," "ability to operate equipment," "customer service," and "sales aptitude."

• Case Study Approach (Verbal): Be ready to describe a time you:

  • Solved a customer's problem.
  • Completed a task accurately and efficiently under pressure.
  • Learned a new skill quickly.
  • Worked as part of a team to achieve a goal.

• Showcase Enthusiasm: Express your interest in art, design, and helping customers bring their visions to life through custom framing.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would respond to a customer who is unhappy with a framing quote, needs help finding a specific product, or has a complex framing request.

• Time Management: Be prepared to discuss how you would balance customer assistance with production tasks and store maintenance.

• Learning Agility: Show that you are eager and capable of learning new equipment, processes, and sales techniques.

📝 Enhancement Note: The application process emphasizes practical skills and a customer-first mindset. Candidates should focus on demonstrating their ability to learn, their interpersonal skills, and their enthusiasm for the role and the Michaels brand.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes mat cutters, specialized saws, glass cutters, mounting presses, and framing assembly tools. Proficiency will be trained, but a willingness to learn and operate these safely is key.

• Glass Cutter: A fundamental tool for custom framing, requiring precision and safe handling.

• Heat Press: Used for mounting and other finishing processes within the frame shop.

Analytics & Reporting:

• POS (Point of Sale) System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Basic Computer Skills: Likely involves using a computer for order entry, accessing product information, and potentially internal communication or training modules.

CRM & Automation:

• Customer Relationship Management (Implicit): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and understanding customer needs over time. While a formal CRM system may not be directly used by the Framer, the principles of customer engagement are applied.

• Inventory Management Systems: Potentially used for tracking stock levels of ready-made frames and framing supplies. Directed Replenishment and SISO processes rely on these systems.

📝 Enhancement Note: The technology stack for this role is primarily focused on specialized production equipment and standard retail POS systems. The emphasis is on hands-on operation and efficient transaction processing rather than advanced software analytics.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both in products sold and in problem-solving.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service, expert advice, and quality product delivery.

• Teamwork & Respect: Fostering a supportive environment where team members collaborate, respect each other, and contribute to shared goals.

• Integrity & Accountability: Upholding company standards, policies, and ethical practices in all transactions and interactions.

• Efficiency & Quality: Striving for operational excellence through accurate production, effective time management, and maintaining high standards of craftsmanship.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other sales associates to assist customers across departments, manage inventory, and ensure store readiness.

• Process-Oriented: Following established procedures for sales, production, and store operations to ensure consistency and efficiency.

• Open Communication: Sharing information with team members and supervisors regarding customer needs, production status, and operational challenges.

• Learning Mindset: Willingness to share knowledge and learn from colleagues, particularly regarding framing techniques and customer service best practices.

📝 Enhancement Note: The culture at Michaels emphasizes the joy of creativity and a strong commitment to customer service. For a Framer, this means being part of a team that values artistic expression, collaborative problem-solving, and delivering exceptional experiences to customers looking to preserve and display their cherished items.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to assist customers on the sales floor while also completing framing orders accurately and on schedule.

• Complex Framing Requests: Handling unique or challenging artwork that requires custom solutions beyond standard procedures.

• Customer Expectations Management: Meeting diverse customer needs and expectations regarding design, turnaround time, and budget.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Learning Curve for Equipment: Mastering the operation of specialized framing equipment and tools safely and efficiently.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in mat cutting, design, preservation framing, and various framing techniques.

• Sales Acumen: Enhance consultative selling skills by learning to effectively present framing options and upsell related products.

• Product Knowledge: Gain in-depth understanding of different framing materials, glass types, and their applications.

• Operational Proficiency: Become adept at managing inventory, merchandising, and adhering to retail operational standards.

• Customer Service Excellence: Refine interpersonal skills and learn best practices for customer engagement and issue resolution.

📝 Enhancement Note: Challenges in this role are typical of a production-oriented retail position, emphasizing time management and skill acquisition. Growth opportunities are focused on deepening expertise in the craft and advancing within the retail operational structure.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to balance multiple tasks with competing deadlines." (Prepare an example demonstrating time management and prioritization, e.g., juggling customer service with production needs.)

• "How would you approach a customer who is unsure about their framing choices?" (Focus on active listening, asking clarifying questions, and guiding them through options based on their art and budget.)

• "Describe a situation where you had to learn a new skill or operate a new piece of equipment quickly." (Highlight your learning agility and process for understanding new tools or procedures.)

• "Imagine a customer is unhappy with the final framing result. How would you handle this?" (Emphasize empathy, active listening, understanding the issue, and seeking a resolution according to company policy.) Company & Culture Questions:

• "Why are you interested in working at Michaels?" (Connect your interest to creativity, art, helping customers, or the company's values.)

• "What do you know about custom framing?" (Show basic understanding and enthusiasm for the craft.)

• "How do you contribute to a positive team environment?" (Discuss your collaborative approach, willingness to help, and positive attitude.)

• "What does excellent customer service mean to you?" (Focus on going above and beyond, problem-solving, and creating a memorable experience.) Portfolio Presentation Strategy:

• Verbal Showcase: Instead of a physical portfolio, be ready to verbally present "mini case studies" from your past experiences that align with the job requirements.

• Highlight Specific Skills: When discussing past roles, explicitly mention any experience with measuring, cutting, assembly, customer interaction, sales, or handling money.

• Demonstrate Learning Aptitude: Clearly articulate how you learned new skills and adapted to new environments. For example, "In my previous role at X, I was trained on the new POS system, and I quickly became proficient by following the manual and asking my supervisor for clarification on complex transactions."

• Enthusiasm for Craft: Express your genuine interest in art, design, and the satisfaction of creating custom framing solutions for customers.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, exceptional customer service, and a proactive, teachable attitude. Candidates should be prepared to articulate their experiences in a way that directly addresses the responsibilities and requirements of the Framer role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight any experience with custom framing, art, design, detailed work, customer service, sales, or cash handling. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift," "Handled daily cash reconciliation with 100% accuracy").

• Prepare for Situational Questions: Think about specific examples from your past work, school, or volunteer experiences that demonstrate your ability to handle customer inquiries, manage multiple tasks, learn new skills, and work effectively in a team.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Practice Your "Elevator Pitch": Be ready to concisely explain why you are a good fit for the Framer role, highlighting your relevant skills and enthusiasm for the position and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.