Lead Product Designer

📍 Job Overview

Job Title: Lead Product Designer

Company: Koltin

Location: CDMX, Mexico

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: 2026-08-13

Experience Level: Mid-Senior Level (5-10 years implied)

Remote Status: Remote OK (Hybrid possibility with office in CDMX)

🚀 Role Summary

• Lead the end-to-end design of digital product experiences, focusing on user needs and business objectives within the health tech sector.

• Drive strategic thinking and problem-solving to transform complex challenges into intuitive, scalable, and user-centered solutions.

• Contribute significantly to the evolution and governance of the company's Design System in close partnership with the Lead UI Designer.

• Act as a key collaborator, working closely with Product Managers, Engineering teams, and other design stakeholders to ensure successful product development and implementation.

📝 Enhancement Note: The raw job description is for a "Lead Product Designer," which is a design-focused role. However, the user's request is to enhance job descriptions for revenue operations, sales operations, and GTM roles. This input does not align with that specific request. Therefore, this enhancement will focus on interpreting the provided "Lead Product Designer" role through the lens of how such a role might interact with or support operations teams, rather than transforming it into an operations role itself. This interpretation will highlight aspects like process design, system thinking, and cross-functional collaboration, which are common to both design and operations disciplines. If the intent was to find an operations role, this input would not be suitable.

📈 Primary Responsibilities

• Spearhead the design process for digital products, from initial problem definition and user research through to final solution design, ensuring alignment with strategic business goals.

• Develop comprehensive user flows, information architecture, interaction designs, and end-to-end user experiences that are both intuitive and effective.

• Proactively plan and execute user research initiatives to mitigate uncertainty, validate design decisions, and gather actionable insights for product improvement.

• Translate research findings and data analysis into concrete, impactful product decisions and design recommendations.

• Tackle ambiguous strategic projects where the core problem and optimal solution are not yet clearly defined, bringing structure and clarity.

• Collaborate effectively with Product Managers, Engineering teams, and other cross-functional stakeholders to design solutions that are technically viable, user-friendly, and meet business objectives.

• Actively participate in the development, maintenance, and governance of the Design System, working alongside the Lead UI Designer to ensure consistency and scalability across all digital products.

• Define, promote, and uphold best practices in Product Design, usability, accessibility, and overall product consistency throughout the organization.

📝 Enhancement Note: These responsibilities are directly translated from the provided text but framed to emphasize process, structure, and cross-functional collaboration, which are relevant to operations. The emphasis on "transforming complex problems into clear solutions" and "designing products with scalability and consistency in mind" aligns with operations principles of process optimization and system efficiency.

🎓 Skills & Qualifications

Education: While specific educational requirements are not listed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for a Lead Product Designer role. Equivalent practical experience will also be considered.

Experience: A minimum of 5-10 years of progressive experience in Product Design, UX Design, or a closely related field is implied, with demonstrated experience in leading design initiatives.

Required Skills:

• Exceptional Product Design and UX Design judgment, with a proven ability to translate complex user needs into elegant solutions.

• Proficiency in strategic thinking and problem-solving, particularly in navigating ambiguity and structuring ill-defined problems.

• Strong experience in user research methodologies, including planning, execution, and synthesizing findings into actionable insights.

• Expertise in designing information architecture, interaction design, and end-to-end user flows.

• Demonstrated ability to build and evolve Design Systems, ensuring consistency and scalability.

• Understanding and application of usability and accessibility principles in design.

• Experience in prototyping and wireframing tools to effectively communicate design concepts.

• Excellent stakeholder management and collaboration skills, with the ability to work effectively with Product, Engineering, and business teams.

• A data-driven decision-making approach, grounding design choices in research and evidence. Preferred Skills:

• Experience in Health Tech or a related regulated industry.

• Familiarity with Agile development methodologies.

• Experience mentoring or leading junior designers.

• Proficiency in advanced UI design principles and tools.

• Understanding of front-end development principles to inform design feasibility.

📝 Enhancement Note: The "5-10 years" experience level is inferred from the "Lead" title and the scope of responsibilities, which typically requires significant prior experience. The skills listed are directly extracted and categorized from the job description's "Eres un buen fit si eres una persona que" and "Responsabilidades" sections.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing end-to-end product design case studies, highlighting your process from problem discovery to final solution.

• Include examples of how you have tackled complex, ambiguous problems and structured them into clear design challenges.

• Present case studies that clearly articulate user research methodologies employed, key findings, and how these insights directly informed design decisions.

• Showcase experience with information architecture, user flows, wireframes, and interactive prototypes.

• Provide evidence of contributions to or creation of Design Systems, illustrating their structure, components, and governance.

• Quantify the impact of your design solutions where possible, demonstrating improvements in user satisfaction, engagement, or business metrics. Process Documentation:

• Documented examples of your design process, clearly outlining phases such as discovery, research, ideation, prototyping, testing, and iteration.

• Illustrations of how you define and measure success for design initiatives, including relevant UX metrics and KPIs.

• Explanations of how you collaborate with cross-functional teams (Product, Engineering) to ensure design feasibility and successful implementation.

• Examples of how you contribute to establishing and maintaining design standards and best practices within a team or organization.

📝 Enhancement Note: Portfolio requirements are inferred from the nature of a "Lead Product Designer" role and the emphasis on process, research, and Design Systems. These requirements are structured to align with how operations professionals would present their work, focusing on methodology, impact, and system thinking.

💵 Compensation & Benefits

Salary Range: Given the location (CDMX, Mexico), the "Lead" title, and the implied 5-10 years of experience in a specialized field like Product Design, a competitive salary range in Mexico City would typically fall between MXN $45,000 to $80,000 per month (approximately USD $2,500 to $4,500 per month, subject to exchange rates). This estimate considers the cost of living in CDMX and industry benchmarks for senior design roles in tech companies.

Benefits:

• 🎓 Professional Growth: Access to resources for professional development, including courses, workshops, and books.

• 💊 Unlimited Private Medical Assistance: Videocalls with general practitioners, nutritionists, and psychologists for the employee and up to 3 family members.

• 🏈 Physical Wellness Tools: Access to fitness and well-being tools (e.g., Total Pass).

• 🌴 Additional Vacation Days: 9 extra days of vacation per year, above the legal minimum.

• 👓 Major Medical Insurance: Comprehensive health coverage for significant medical events.

• 💻 Equipment Provided: Necessary equipment to perform job duties effectively.

• 💵 Monthly Stipend: An additional MXN $700 pesos per month to supplement salary.

• 💎 Ergonomics Allowance: A one-time allowance of MXN $2,500 pesos after the trial period to set up an ergonomic workspace.

Working Hours: The role is listed as Full-Time, typically implying around 40 hours per week. Koltin's remote-friendly environment may offer some flexibility in scheduling, but core working hours will likely align with business needs and team collaboration.

📝 Enhancement Note: Salary range is an estimation based on Mexican market data for Lead Product Designers in tech, considering the provided location and experience level. The benefits are directly extracted from the provided text and categorized for clarity. The working hours are a standard assumption for full-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Koltin operates in the Health Tech industry, specifically focusing on providing health memberships for adults aged 50-84. This niche involves a blend of healthcare services, insurance, and community/wellness programs, requiring a deep understanding of user needs in a sensitive demographic. Their mission to keep seniors healthy, active, and independent positions them as a transformative force in elder care in Mexico.

Company Size: Koltin is a rapidly growing company, indicating a dynamic startup or scale-up environment. This typically means a more agile structure, faster decision-making, and opportunities for significant individual impact. For operations professionals, this can translate to broader responsibilities and exposure to various business functions.

Founded: Founded in Mexico, Koltin is the first company in the country to offer comprehensive protection for adults aged 50-84. This pioneering status suggests an innovative and forward-thinking culture, driven by a clear mission to improve the lives of older adults.

Team Structure:

• The Design team, while not explicitly detailed in size, includes a Lead Product Designer and a Lead UI Designer, suggesting a structured approach to design leadership.

• The Lead Product Designer reports to the Head of Experience, indicating a clear reporting line within the experience and design function.

• Close collaboration is expected with Product and Technology teams, highlighting a cross-functional, integrated approach to product development. Methodology:

• Emphasis on data-driven decision-making and user research to inform product strategy and design.

• Focus on building and evolving a Design System to ensure scalability and consistency, mirroring principles of standardized processes in operations.

• Work is likely conducted within an Agile framework, requiring iterative development and close teamwork.

Company Website: https://koltin.com/

📝 Enhancement Note: Company culture and structure details are inferred from the provided company description and the role's context. The emphasis on "transforming the experience of health for Great People" suggests a human-centered approach that can resonate with operations roles focused on improving internal processes and employee experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Lead Product Designer, indicating a senior-level position requiring significant expertise and the ability to influence design direction. While not an operations role itself, the emphasis on process, system thinking, and cross-functional collaboration provides a strong foundation for understanding operational challenges. A candidate with this background could transition to roles like Operations Program Manager, Process Improvement Lead, or GTM Operations Specialist by highlighting transferable skills in problem-solving, system design, and strategic implementation.

Reporting Structure: The Lead Product Designer reports to the Head of Experience. This implies a relatively flat but structured hierarchy within the experience/design department, offering visibility to senior leadership. This structure facilitates direct communication and a clear path for strategic input.

Operations Impact: While this role is primarily focused on product design, its impact on operations is significant through:

• Process Standardization: Contribution to and utilization of the Design System promotes consistency and efficiency, akin to standardized operational workflows.

• User Experience Improvement: Enhancing the user experience of digital products can directly impact customer satisfaction, reduce support overhead, and streamline customer onboarding or engagement processes, all key operational metrics.

• Cross-functional Efficiency: By bridging the gap between Product, Technology, and Design, the role fosters better collaboration, reduces miscommunication, and accelerates the product development lifecycle, contributing to overall business efficiency.

Growth Opportunities:

• Leadership Development: Opportunity to grow into a Design Manager role, overseeing a larger design team, or to deepen expertise as a Principal Product Designer, becoming a subject matter expert.

• Cross-functional Transition: Potential to transition into Product Management, GTM Strategy, or Operations roles by leveraging strong analytical, problem-solving, and system-thinking skills developed in this design leadership position.

• Design System Expertise: Become a recognized expert in Design Systems, a highly valued skill that can lead to specialized consulting or leadership roles in larger organizations.

• Industry Impact: Contribute to a mission-driven company in the Health Tech space, gaining valuable experience in a growing and impactful sector.

📝 Enhancement Note: This section interprets how a "Lead Product Designer" role could be relevant or a stepping stone to operations roles, focusing on transferable skills and potential career pivots. The "Operations Impact" is framed in terms of how design contributes to operational efficiency and effectiveness.

🌐 Work Environment

Office Type: Koltin has an office presence in CDMX, Mexico, specifically in the Cuauhtémoc area. The job description indicates that remote work is acceptable ("Remote OK"), suggesting a hybrid work model or fully remote options are available. This flexibility is common in tech companies and beneficial for operations professionals who may need to balance deep work with collaborative sessions.

Office Location(s): The primary office is located in CDMX, a major business hub in Mexico. This location offers access to a large talent pool and robust infrastructure. For remote employees, it signifies the company's operational base and potential for in-person team gatherings or strategic offsites.

Workspace Context:

• Collaborative Environment: The emphasis on close collaboration with Product, Technology, and Design teams indicates a work environment that values teamwork and open communication. This is crucial for operations roles that often require alignment across multiple departments.

• Tools and Technology: The company provides necessary equipment and offers an ergonomics allowance, suggesting a commitment to equipping employees with the right tools for productive and comfortable work, whether in-office or remote.

• Team Interaction: While remote-friendly, the presence of an office suggests opportunities for in-person interaction, team building, and focused collaborative sessions, which can be valuable for complex operations projects.

Work Schedule: The role is Full-Time, likely around 40 hours per week. The remote flexibility might allow for some adjustment in daily working hours, but core availability for meetings and team collaboration is expected. This flexibility can be advantageous for operations professionals managing time-sensitive tasks or working across different time zones.

📝 Enhancement Note: This section combines the location data with the "Remote OK" status to describe a likely hybrid or flexible remote work environment, emphasizing aspects relevant to operations professionals such as collaboration, tools, and schedule flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio to assess qualifications and experience against the role's requirements. Prepare a portfolio that clearly demonstrates your Product Design process, problem-solving skills, and impact.

• Design Challenge/Case Study: Expect a practical exercise or a deep dive into one of your portfolio case studies. Focus on articulating your thought process, research methodologies, design decisions, and how you handled ambiguity. For operations applicants, this would involve framing challenges in terms of process design, system optimization, or GTM strategy.

• Stakeholder Interviews: Interviews with the Head of Experience, Product Managers, and Engineering leads. Prepare to discuss your collaboration style, how you work with technical constraints, and your approach to balancing user needs with business objectives. For operations, this means demonstrating how you align cross-functional teams and drive GTM initiatives.

• Cultural Fit Assessment: Evaluate how well your working style and values align with Koltin's mission-driven culture. Emphasize your passion for solving complex problems and improving user experiences, or in an operations context, your commitment to efficiency and data-driven improvements.

Portfolio Review Tips:

• Structure for Operations: If transitioning from design, frame your case studies to highlight transferable operations skills: process mapping, system design, stakeholder alignment, data analysis, and measurable impact (e.g., efficiency gains, reduced error rates).

• Problem Definition: Clearly articulate the problem you were trying to solve, its business context, and the operational implications.

• Process & Methodology: Detail your step-by-step approach, including research, ideation, prototyping, and testing. Explain why you chose specific methodologies.

• Quantifiable Results: Whenever possible, present metrics that demonstrate the impact of your work. For design, this might be user satisfaction or conversion rates; for operations, think efficiency gains, cost savings, or revenue uplift.

• Design System Contribution: If showcasing Design System work, explain how it standardized processes, improved design velocity, and ensured brand consistency—analogous to operational standardization.

Challenge Preparation:

• Operations Lens: If adapting from a design challenge, focus on scenarios involving process optimization, system implementation, data analysis, or go-to-market strategy execution.

• Scenario-Based Questions: Be ready to discuss how you would approach specific operational challenges, such as improving lead qualification processes, optimizing sales territory alignment, or implementing new CRM workflows.

• Data & Metrics: Prepare to discuss how you use data to identify operational issues, measure performance, and track the success of implemented solutions.

📝 Enhancement Note: This section adapts the interview and portfolio advice for a Product Designer role to be relevant for an operations professional, emphasizing transferable skills and how to frame design achievements in an operational context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP. Proficiency in at least one primary design tool like Figma is essential.

• User Research Tools: UserTesting.com, Lookback, Maze, Hotjar, SurveyMonkey, Google Forms for conducting and analyzing user feedback.

• Collaboration & Project Management: Jira, Asana, Trello, Confluence for tracking design tasks, project progress, and documentation.

• Design System Management: Tools for documenting and maintaining design system components and guidelines (e.g., Zeroheight, Storybook, or internal documentation platforms).

Analytics & Reporting:

• Web Analytics: Google Analytics, Amplitude, Mixpanel for understanding user behavior and product performance.

• Data Visualization: Tableau, Power BI, Looker Studio (formerly Google Data Studio) for creating dashboards and reporting on key metrics.

• A/B Testing Tools: Optimizely, VWO, Google Optimize for experimental design and performance validation.

CRM & Automation:

• CRM Platforms: While not directly the designer's primary tool, understanding Salesforce, HubSpot, or similar CRMs is beneficial for context on sales and customer data.

• Automation Tools: Knowledge of how design impacts automated workflows within CRMs or marketing automation platforms (e.g., Pardot, Marketo) can be advantageous.

• Integration Platforms: Awareness of how different systems connect (e.g., Zapier, Workato) can inform design decisions for seamless user journeys.

📝 Enhancement Note: This section lists typical tools used by Product Designers, supplemented with common operations and analytics tools. The focus is on how a designer's work might interface with or inform the use of these operational technologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value at Koltin, driving all design and product decisions. This translates to operations by ensuring that internal processes are designed with the employee or stakeholder experience in mind.

• Data-Driven Decision Making: Emphasizing research and evidence to guide choices. In operations, this means prioritizing metrics, analytics, and objective data to inform process improvements and strategic planning.

• Collaboration & Teamwork: Working closely across Product, Technology, and Design. Operations professionals must embody this value by fostering strong relationships with Sales, Marketing, Finance, and other departments to achieve GTM alignment.

• Agility & Adaptability: The dynamic startup environment requires flexibility and the ability to iterate quickly. Operations teams need to be similarly adaptable to changing market conditions, business needs, and technological advancements.

• Impact & Ownership: Taking responsibility for driving meaningful outcomes. Operations professionals are expected to own their processes, identify areas for improvement, and deliver measurable results that contribute to revenue growth and efficiency.

Collaboration Style:

• Integrated Teams: The structure encourages close partnership between Design, Product, and Engineering, fostering a shared understanding of goals and challenges. Operations professionals should aim for this level of integration with their respective business units.

• Iterative Feedback: A culture of continuous feedback is implied, allowing for refinement of designs and products. Operations should foster a similar environment for process reviews and improvements, encouraging input from all stakeholders.

• Knowledge Sharing: The development of a Design System points to a value placed on creating reusable assets and sharing knowledge to improve efficiency. Operations teams can benefit from establishing knowledge bases, best practice guides, and centers of excellence for shared learning.

📝 Enhancement Note: This section interprets Koltin's stated values and collaborative approach through an operations lens, highlighting how these principles apply to operational roles and GTM functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Ambiguity and Structure: The role requires navigating complex, ill-defined problems and bringing structure through design thinking. Operations professionals often face similar challenges in defining and optimizing new or broken processes.

• Cross-Functional Alignment: Ensuring that design solutions are viable, technically feasible, and meet business objectives requires strong negotiation and communication skills. This mirrors the challenge of aligning Sales, Marketing, and Operations for successful GTM execution.

• Design System Adoption & Evolution: Building and gaining adoption for a Design System requires evangelism and continuous refinement. Operations professionals face similar challenges in getting buy-in for new processes or technologies and ensuring their sustained use.

• Rapid Growth Environment: Adapting to Koltin's rapid growth means processes and strategies may need to evolve quickly. Operations roles must be comfortable with change and able to scale solutions effectively.

Learning & Development Opportunities:

• Advanced Design Leadership: Opportunity to hone strategic leadership skills, mentor junior designers, and influence product vision.

• Product Strategy: Deepen understanding of product strategy by working closely with Product Managers, potentially leading to a transition into Product Management.

• Operations & GTM Acumen: By focusing on process, scalability, and cross-functional collaboration, a Product Designer can develop a strong foundation for roles in Revenue Operations, Sales Operations, or GTM Strategy.

• Health Tech Industry Expertise: Gain specialized knowledge in a rapidly growing and impactful sector, developing unique insights into healthcare consumer needs and operational complexities.

• Design System Specialization: Become a go-to expert in Design Systems, a niche but highly sought-after skill set in the tech industry.

📝 Enhancement Note: This section frames the challenges and growth opportunities of a Lead Product Designer role in terms of their relevance and transferability to operations and GTM functions.

💡 Interview Preparation

Strategy Questions:

• Problem Framing: "Describe a time you encountered a complex, ambiguous problem. How did you approach defining it, and what steps did you take to structure a solution?" (For operations: Discuss how you define operational bottlenecks, map processes, and identify root causes.)

• Cross-Functional Collaboration: "Tell me about a project where you had to collaborate closely with Product Managers and Engineers. How did you ensure alignment and manage differing priorities?" (For operations: How do you align Sales, Marketing, and Support teams on GTM initiatives or process changes?)

• Design System Impact: "How have you contributed to or built a Design System? What were the key challenges, and how did you measure its success?" (For operations: Discuss how you've implemented standardized processes, templates, or playbooks and their impact on efficiency or consistency.)

Company & Culture Questions:

• Mission Alignment: "Why are you interested in Koltin's mission to transform health for older adults?" (For operations: How does your interest in efficiency, data, and process optimization align with a mission-driven company?)

• Working Style: "How do you approach working in a fast-paced, rapidly growing environment?" (For operations: Discuss your adaptability, ability to scale solutions, and comfort with change.)

• Data in Decision Making: "How do you incorporate research and data into your design decisions?" (For operations: How do you use data to identify operational issues, measure performance, and drive improvements?)

Portfolio Presentation Strategy:

• Focus on Process: Clearly outline your end-to-end design process for each case study, emphasizing how you moved from problem definition to solution.

• Highlight Impact: Quantify the results of your work whenever possible. For design, this could be UX metrics; for operations, think efficiency gains, cost savings, or revenue impact.

• Demonstrate Problem-Solving: Showcase how you tackled ambiguity, user needs, and technical constraints.

• Explain Your "Why": Be ready to articulate the rationale behind your design decisions and methodologies.

• Adapt for Operations: If presenting for an operations role, reframe your case studies to emphasize process mapping, system design, stakeholder management, data analysis, and measurable operational outcomes.

📝 Enhancement Note: This section provides tailored interview preparation advice, adapting typical product design interview questions and strategies to resonate with an operations professional's experience and skillset.

📌 Application Steps

To apply for this position and transition your skills towards operations roles:

• Submit your application through the Koltin careers portal.

• Customize Your Resume: Highlight transferable skills such as strategic thinking, problem-solving, process optimization, data analysis, cross-functional collaboration, and project management. Frame your design experience in terms of building efficient systems and user-centric processes.

• Curate Your Portfolio: Select case studies that best demonstrate your ability to tackle complex problems, structure ambiguous situations, and deliver measurable results. If possible, include examples where your work had a significant impact on efficiency, user adoption, or business outcomes. For operations roles, consider adding a brief section that translates your design impact into operational terms (e.g., "Streamlined user onboarding process, reducing support tickets by X%," or "Developed Design System components, increasing design velocity by Y%").

• Prepare Your Narrative: Be ready to articulate your career aspirations towards operations or GTM roles and explain how your design background provides a unique and valuable perspective. Practice explaining your portfolio projects with an emphasis on methodology, problem-solving, and impact.

• Research Koltin's Operations: Understand Koltin's business model, target audience, and growth strategy. Research how their operational functions (Sales Ops, Rev Ops, Marketing Ops) might support their mission and identify potential areas where your skills could contribute to efficiency and effectiveness.

⚠️ Important Notice: This enhanced job description interprets a Lead Product Designer role through the lens of operations and GTM functions, highlighting transferable skills and potential career pivots. It includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Koltin before making application decisions.