Full Time Custom Framer

📍 Job Overview

Job Title: Full Time Custom Framer

Company: Michaels Stores

Location: Burton, Michigan, United States

Job Type: FULL_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-06-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as a key customer-facing representative, building relationships and providing expert custom framing solutions.

• Execute sales and production targets by delivering high-quality, timely custom framing orders.

• Maintain store standards through effective merchandising, inventory management, and a safe, clean environment.

• Operate as a skilled craftsperson, utilizing specialized framing equipment and techniques.

• Contribute to overall store operations, including cash handling, customer assistance, and omni-channel processes.

📝 Enhancement Note: This role is a blend of customer service, sales, and skilled craft. The "Custom Framer" title implies a specialized skill set within a retail environment, requiring both interpersonal and technical abilities. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving specific training.

📈 Primary Responsibilities

• Engage customers using the "Elevated ABC Deliver" methodology to build rapport and identify custom framing needs.

• Design and execute custom framing solutions that meet customer expectations for aesthetics and quality.

• Operate framing equipment, including mat cutters, saws, and assembly tools, with precision and adherence to safety protocols.

• Ensure all custom framing orders are completed to a high standard of quality and delivered on time.

• Manage inventory for the custom framing department, including materials and supplies, and assist with general store replenishment.

• Maintain the visual presentation of the ready-made frame department and other assigned retail areas.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions.

• Operate the cash register, handle transactions accurately, and adhere to cash handling procedures.

• Participate in truck unloads and stocking processes, ensuring compliance with store standards.

• Support company-wide shrink and safety initiatives.

• Uphold company policies, Standard Operating Procedures (SOPs), and programs.

• Foster a positive and respectful work environment, acting as a role model for company values.

• Assist with omni-channel fulfillment processes as needed.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement and hands-on craft. The mention of "Elevated ABC Deliver" signifies a specific, potentially proprietary, sales and service methodology that candidates should be prepared to learn and implement. The inclusion of "SISO and Directed Replenishment" points to systematic inventory management practices.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific vocational training in framing or art is a plus but not explicitly required.

Experience: 0-2 years of experience in a customer-facing role. Experience in a retail or craft-related environment is beneficial.

Required Skills:

• Basic computer skills for order entry and potentially system navigation.

• Basic measuring skills for accurate frame and mat cutting.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to manage multiple tasks in a fast-paced retail environment.

• Basic cash handling and transaction processing skills.

• Physical stamina for standing for extended periods, lifting, and reaching. Preferred Skills:

• Previous retail experience, particularly in art, craft, or home décor.

• Proven experience in sales, with a consultative approach to understanding customer needs.

• Familiarity with art materials, framing techniques, or design principles.

• Experience operating specialized equipment beyond basic tools.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates to required skills. The emphasis on "basic computer skills" and "basic measuring skills" suggests the role is designed for individuals with foundational abilities, with training provided for specialized framing equipment. The "Physical Requirements" section is critical for assessing suitability for the hands-on nature of the job.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight relevant experience in customer service, sales, or any tangible craft projects they have completed.

• Demonstrations of accuracy in measurement, attention to detail, and problem-solving in previous roles will be valuable.

• Any examples of creative solutions or customer satisfaction achievements can be verbally presented. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.

• Ability to articulate how they would ensure quality and timeliness in production processes.

• Familiarity with or ability to quickly learn processes related to inventory management, merchandising, and cash handling.

📝 Enhancement Note: For an entry-level custom framer role, a traditional operations portfolio is unlikely. The emphasis should be on demonstrating foundational skills, a willingness to learn, and an understanding of process adherence, as articulated through their resume and interview responses.

💵 Compensation & Benefits

Salary Range: Based on industry standards for full-time retail associates with specialized duties in Michigan, the estimated hourly wage could range from $15.00 to $19.00 USD. This would translate to an annual salary of approximately $31,200 to $39,520 USD, depending on experience and store-specific compensation structures.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed by the company (potential for 401k, life insurance, etc.).

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. The schedule will include nights, weekends, and potentially early mornings, reflecting typical retail operating hours. Flexibility is expected to cover business needs.

📝 Enhancement Note: Salary is estimated based on typical full-time retail associate wages in Michigan, considering the specialized nature of custom framing which might command a slightly higher rate than general sales associates. The provided benefits are directly extracted from the job description's "Company Description" section.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, focusing on providing supplies and services for creative endeavors, hobbies, and celebrations.

Company Size: Large publicly traded company with over 1,300 stores in the US and Canada. This indicates a structured corporate environment with established operational frameworks.

Founded: Michaels was founded in 1973, signifying a long-standing presence and experience in the retail sector.

Team Structure:

• The Custom Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Manager.

• They will work closely with other sales associates, potentially a dedicated framing specialist (if the store is large enough), and stock associates.

• Collaboration is essential, particularly with sales associates for customer referrals and with stock teams for inventory flow. Methodology:

• Michaels emphasizes a structured approach to customer service and sales ("Elevated ABC Deliver").

• Operations follow established Standard Operating Procedures (SOPs) for consistency and compliance.

• A focus on visual merchandising and inventory management is key to store success.

• Emphasis on teamwork and adherence to company values like creativity, respect, and customer focus.

Company Website: https://www.michaels.com

📝 Enhancement Note: The company context is derived from the provided "Company Description" and general knowledge of Michaels Stores. The "Team Structure" and "Methodology" sections infer typical retail store operations and how a Custom Framer would fit within that structure, emphasizing process adherence and customer interaction.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an Entry-Level to Junior role within the retail operations framework. It requires specific technical skills in framing but is a foundational position for those looking to build a career in retail or specialized craft services.

Reporting Structure: The Custom Framer will typically report to the Store Manager or Assistant Store Manager, who oversee all store operations and personnel. They may also take direction from a dedicated Framing Department Lead if one exists at the location.

Operations Impact: The Custom Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing high-quality, personalized services. Their role in maintaining store presentation also affects the overall shopping experience and sales potential.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering advanced techniques and design principles.

• Cross-Training: Potential to cross-train in other store functions like visual merchandising, customer service, or omni-channel fulfillment.

• Leadership Potential: With demonstrated performance and leadership qualities, potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager.

• Specialization: Opportunity to specialize further in custom framing, potentially leading to roles in the manufacturing side (Artistree) or as a specialized consultant.

📝 Enhancement Note: The career analysis is based on the entry-level nature of the role and typical progression paths within large retail organizations like Michaels. Growth opportunities are inferred based on the skills acquired and the general career ladders available in the retail sector.

🌐 Work Environment

Office Type: This is a retail store environment, specifically including a dedicated "Frame shop" area within the store.

Office Location(s): The position is located at the Michaels store at 4245 E Court St, Burton, Michigan. The store serves the local community.

Workspace Context:

• The primary workspace includes the retail floor for customer interaction and sales, and a dedicated frame shop for production.

• The frame shop environment will involve tools such as glass cutters, heat presses, mat cutters, and potentially saws, requiring adherence to safety protocols.

• The retail floor requires standing for long periods and engaging with a diverse customer base.

• Stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: Full-time, approximately 40 hours per week. This will include nights, weekends, and early mornings. Flexibility is essential to meet store operational needs, including peak shopping times and seasonal demands.

📝 Enhancement Note: The work environment details are synthesized from the "Work Environment" section of the job description, providing a realistic picture of the physical space and conditions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and experience.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about customer service experience, problem-solving scenarios, and your understanding of the Custom Framer role.

• Skills Demonstration/Practical Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to operating framing equipment (though actual operation might be simulated or discussed theoretically).

• Cultural Fit: Assessment of your alignment with Michaels' values, such as creativity, respect, and customer focus.

Portfolio Review Tips:

• Since a formal portfolio isn't required, prepare to speak enthusiastically about any relevant past experiences.

• For craft skills, be ready to describe projects you've undertaken, highlighting your attention to detail, precision, and problem-solving approaches.

• If you have examples of customer service success (e.g., resolving a difficult situation, exceeding expectations), have specific anecdotes ready.

• Prepare to discuss your understanding of quality control and how you ensure a product meets high standards. Challenge Preparation:

• Be prepared for situational questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How do you prioritize multiple framing orders with different deadlines?"

• Think about how you would approach selling a custom framing solution to a customer who might be hesitant or unsure.

• Demonstrate your understanding of the importance of accuracy and adherence to SOPs in a retail and production setting.

📝 Enhancement Note: The interview and application process is inferred based on typical retail hiring practices for specialized roles. The advice focuses on how to present oneself effectively without a formal portfolio, emphasizing transferable skills and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Logan, Fletcher), framing saws, staple guns, gluers, heat presses, glass cutters. Proficiency or aptitude to learn these is essential.

• Measuring Tools: Rulers, tape measures, calipers (as needed for precision).

• Basic Hand Tools: For assembly and adjustments.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales, handling cash, and potentially managing customer orders.

• Basic Computer Skills: For accessing order details, company information, and potentially training modules.

CRM & Automation:

• Customer Order Management System: Likely integrated with the POS, used to track custom framing orders, customer details, and production status.

• Inventory Management Systems: For tracking materials and finished goods within the department and store.

📝 Enhancement Note: The tools and technology are inferred from the "Minimum Type of experience" and "Work Environment" sections, specifically mentioning framing equipment, glass cutters, and heat presses. The POS system is a standard in retail environments.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is valued, both in the products sold and in problem-solving.

• Customer Focus: A strong emphasis on building customer relationships and providing solutions that meet their needs.

• Teamwork & Respect: Encourages collaboration and respectful interactions among team members, promoting a positive work atmosphere.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing and products, reflecting pride in workmanship.

• Efficiency & Accountability: Expectation to adhere to SOPs, manage time effectively, and take ownership of responsibilities.

Collaboration Style:

• Cross-functional: Works closely with sales associates to drive framing sales and with other store staff for general operations.

• Customer-Centric: Collaborative efforts are geared towards understanding and fulfilling customer needs for custom framing.

• Process-Oriented: Adherence to established processes and SOPs to ensure consistency and quality across the team.

• Feedback Loop: Openness to feedback regarding framing quality, customer interactions, and operational efficiency.

📝 Enhancement Note: The values and collaboration style are inferred from the company's stated purpose ("fuel