Framer part time

📍 Job Overview

Job Title: Framer (Part-Time)

Company: Michaels Stores

Location: Rapid City, SD, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service / Art & Design

Date Posted: 2026-06-18

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Framing Specialist: Focus on building strong customer relationships by providing expert custom framing solutions and a memorable shopping experience.

• Sales and Production Excellence: Drive sales and production targets by efficiently completing framing orders with high quality and adherence to deadlines.

• Store Operations & Merchandising: Contribute to maintaining a safe, clean, and well-merchandised store environment, ensuring product availability and customer accessibility.

• Operational Compliance: Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and efficient store operations.

📝 Enhancement Note: This role is a hybrid of direct customer interaction, sales, and hands-on production within a retail environment. Success will hinge on balancing customer service skills with the technical execution of custom framing.

📈 Primary Responsibilities

• Customer Consultation & Design: Engage customers to understand their framing needs, offering design advice and utilizing Elevated ABC Deliver to build rapport and propose solutions that meet sales and production objectives.

• Custom Framing Production: Accurately measure, cut, assemble, and finish custom framing orders, ensuring exceptional quality and timely completion according to customer specifications and company standards.

• Store Presentation & Merchandising: Maintain the readiness of the custom framing department, ready-made frame displays, and other assigned areas, ensuring they are clean, organized, and well-stocked to enhance the customer shopping experience.

• Sales & Transaction Management: Operate the cash register, handle transactions accurately, and execute cash handling procedures according to company standards. Assist with Omni channel processes as required.

• Stock Management & Logistics: Participate in truck unloading and stocking processes, adhering to established standards to ensure efficient inventory replenishment and product availability.

• Customer Assistance: Provide friendly and helpful customer service, assisting shoppers in locating products, answering inquiries, and resolving issues to ensure a positive retail experience.

• Operational Adherence: Follow all Standard Operating Procedures (SOPs) and company programs related to safety, shrink prevention, and general store operations.

• Team Collaboration: Interact positively and respectfully with colleagues, contributing to a team-oriented environment that promotes the organization's vision and values.

📝 Enhancement Note: The core of this role involves a consultative sales approach combined with the technical skill of framing. Responsibilities extend beyond the frame shop to encompass general store operations, highlighting the importance of versatility in a retail setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing or a related art/craft field is a strong advantage. Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order entry and information retrieval.

• Measuring Skills: Accurate and precise measuring abilities crucial for custom framing projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing equipment, including saws, mat cutters, and assembly tools.

• Glass Cutting: Proficiency in cutting glass according to specified dimensions for framing.

• Customer Service Excellence: Demonstrated ability to engage customers, understand needs, and provide solutions with a friendly and helpful demeanor.

• Sales Acumen: Aptitude for identifying sales opportunities and guiding customers toward suitable framing solutions.

• Cash Handling: Experience with accurate cash management and transaction processing.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-driven retail environment, particularly in custom framing or art-related sales.

• Product/Service Sales Experience: Proven ability to sell products or services effectively to customers.

• Merchandising: Understanding of visual merchandising principles to maintain attractive displays.

• Inventory Management: Familiarity with stock management, replenishment, and inventory control processes.

📝 Enhancement Note: While formal education isn't heavily emphasized, practical skills in measurement, equipment operation, and customer engagement are critical. The "0-2 years" experience level suggests a willingness to train individuals with foundational skills and a strong work ethic, particularly in customer service and basic technical aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Case Studies: Showcase examples of diverse custom framing projects, illustrating the process from initial customer consultation to final product delivery. Highlight challenges faced and solutions implemented.

• Measurement & Accuracy Examples: Demonstrate precision in measurements and calculations, potentially through annotated diagrams or project details where exact measurements were critical.

• Customer Service Scenarios: Provide brief descriptions or examples of how you've handled customer inquiries, resolved issues, or gone the extra mile to ensure customer satisfaction in a retail setting.

• Sales Achievement Documentation: If applicable, present metrics or examples of sales performance, particularly in consultative selling environments, to demonstrate ability to drive revenue.

Process Documentation:

• Workflow Design & Optimization: Candidates should be prepared to discuss how they would approach designing or optimizing a custom framing workflow to improve efficiency and quality.

• System Implementation & Automation: While this role is not heavily system-focused, understanding how to utilize POS systems and potentially basic inventory management tools efficiently is key. Be ready to discuss how you learn and adapt to new operational tools.

• Measurement & Performance Analysis: Discuss how you would track the success of framing projects (e.g., on-time completion, quality, customer satisfaction) and identify areas for improvement within the framing process.

📝 Enhancement Note: For a part-time framing role, a formal portfolio might not be strictly required, but candidates will benefit from being able to articulate their experience with framing processes, customer interactions, and sales through clear examples. The emphasis is on practical application and problem-solving within a retail context.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for this part-time Framer position in Rapid City, SD, is approximately $13.00 - $16.00 per hour. This range is based on industry benchmarks for entry-level retail positions with specialized skills, considering the location's cost of living and Michaels' typical compensation structure for part-time roles.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans (eligibility may vary based on hours worked and tenure).

• Paid Time Off (PTO): Accrued paid time off for eligible part-time Team Members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those interested in arts, crafts, and home décor.

• 401(k) Retirement Plan: Opportunity to save for retirement (eligibility requirements apply).

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

Working Hours:

This is a part-time position. Actual hours will vary based on business needs, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings. Flexibility is expected to meet store operational demands.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the specified region and industry. Benefits are listed as provided in the job description, with notes on potential eligibility for part-time employees. The working hours clearly indicate the part-time nature and need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973, Headquartered in Irving, Texas. Michaels is a well-established leader in the arts and crafts retail sector, known for its extensive product selection and custom framing services.

Team Structure:

• Store-Level Operations: The Framer works as part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Reporting Structure: Typically, the Framer reports to a supervisor responsible for the framing department or overall store operations. Collaboration with fellow sales associates and cashiers is common.

• Cross-Functional Collaboration: While primarily focused on the frame shop, this role requires collaboration with other store associates for general customer assistance, truck unloading, stocking, and Omni channel fulfillment.

Methodology:

• Customer-Centric Approach: Michaels emphasizes building customer relationships and providing solutions, particularly through its custom framing services.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is crucial for maintaining consistent quality, safety, and operational efficiency across all stores.

• Data-Driven Improvement: While not a data analyst role, the company likely uses sales data, inventory metrics, and customer feedback to inform operational decisions and identify areas for improvement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates a highly standardized retail model. The culture likely values efficiency, customer service, and adherence to brand standards. The framing department is a key differentiator, requiring a blend of artistic skill and retail execution.

📈 Career & Growth Analysis

Operations Career Level: This is an entry to mid-level, part-time position within the retail operations framework. It offers hands-on experience in a specialized retail function (custom framing) combined with general store operations.

Reporting Structure: The Framer reports directly to store management, such as a Framing Department Manager or an Assistant Store Manager, depending on the store's specific structure.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall store performance by ensuring a positive customer experience, maintaining store standards, and supporting operational tasks. Efficient framing production and excellent customer service are key drivers of customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with a wider range of framing materials and equipment.

• Retail Leadership: Potential to advance to a Framing Department Manager role, overseeing operations, sales, and staff within the framing department.

• Cross-Functional Retail Roles: Opportunity to transition into other store leadership positions (e.g., Assistant Manager) or specialized roles within Michaels' broader retail operations, leveraging acquired retail and customer service experience.

• Further Education Support: Utilize the tuition assistance benefit to pursue formal education in art, design, business, or related fields that can support long-term career growth within or outside Michaels.

📝 Enhancement Note: For a part-time role, growth is often within the store environment, focusing on mastering the specific function and potentially taking on more responsibility within the department or store. The company's structure provides pathways for advancement for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting. The work environment includes customer-facing areas and a dedicated frame shop.

Office Location(s): The specific location is the Michaels store at 1707 Eglin St, Rapid City, SD. This is a standard retail store environment accessible to the public.

Workspace Context:

• Customer Interaction Zone: The front of the store requires constant interaction with customers, necessitating a friendly and approachable demeanor.

• Frame Shop Environment: This is a specialized workspace where precise work is done. It contains tools like glass cutters and heat presses, requiring attention to safety protocols and a focus on detailed work.

• Stock Room & Receiving Areas: May involve working in less climate-controlled stock rooms or outdoor areas during truck unloading, requiring adaptability.

• Collaborative Atmosphere: Team members work closely together, supporting each other across different store functions.

Work Schedule:

The schedule is part-time and includes nights, weekends, and early mornings. Flexibility is a key requirement to accommodate customer traffic and operational needs throughout the week.

📝 Enhancement Note: The work environment is dynamic, blending customer engagement with hands-on production. Safety and organization within the frame shop are paramount, alongside the need to be adaptable to different areas of the store and varying work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Store Interview: This will be the primary interview, likely conducted by the Store Manager or Framing Department Manager. Expect a mix of behavioral questions, situational questions, and potentially a hands-on assessment.

• Skills Assessment: You may be asked to demonstrate basic measuring skills, discuss how you would approach a framing consultation, or show your comfort level with tools.

• Cultural Fit: Assess your alignment with Michaels' values of creativity, customer service, and teamwork.

Portfolio Review Tips:

• Highlight Relevant Experience: Even if not a formal portfolio, be prepared to discuss specific framing projects, customer interactions, and sales successes.

• Showcase Technical Aptitude: Be ready to talk through your process for measuring, cutting, and assembling frames, emphasizing accuracy and quality.

• Demonstrate Customer Focus: Share examples of how you've helped customers find solutions, overcome challenges, or achieve their desired outcomes.

• Quantify Achievements: If possible, use numbers to describe your impact (e.g., "helped X customers per shift," "completed Y framing orders per week," "contributed to Z% increase in framing sales").

Challenge Preparation:

• Framing Consultation Scenario: Be ready to role-play a customer consultation, demonstrating how you would guide a customer through design choices, material selection, and pricing.

• Problem-Solving: Prepare for questions about handling difficult customers, resolving production issues, or managing competing priorities (e.g., a rush order versus general customer assistance).

• Technical/Measurement Task: You might be asked to measure a sample item or discuss how you ensure accuracy in your work.

📝 Enhancement Note: The interview process for this role will likely be practical and hands-on, focusing on real-world scenarios relevant to custom framing and retail operations. Demonstrating a blend of technical skill, customer service orientation, and a willingness to learn is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various saws (e.g., miter saws, chop saws), mat cutters (manual and automated), framing nails, staples, jointers, corner molders, and other assembly tools.

• Glass Cutting Tools: Including manual glass cutters and potentially automated cutting systems.

• Heat Press: For specific finishing techniques or material applications.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales, managing inventory at the item level, and tracking customer transactions. This is critical for sales reporting and customer data capture.

• Basic Computer Applications: For accessing training materials, company communications, and potentially basic order management software.

CRM & Automation:

• Elevated ABC Deliver: Mentioned in the job description, this likely refers to a system or methodology for customer relationship building and sales delivery within the framing department. Understanding and utilizing this system effectively is key.

• Inventory Management Systems: While not explicitly detailed, basic systems for tracking stock levels of framing materials and ready-made frames are likely in use.

📝 Enhancement Note: Proficiency with specialized framing equipment is a core requirement. Familiarity with POS systems and the company's specific customer engagement methodology (Elevated ABC Deliver) are also important technological aspects of this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive and memorable experience through excellent service and quality framing solutions.

• Creativity & Passion: Embracing the joy of creativity and supporting customers in bringing their artistic visions to life.

• Quality & Precision: Commitment to high standards in all aspects of custom framing, from measurement and cutting to assembly and finishing.

• Teamwork & Respect: Collaborating effectively with colleagues, supporting a positive and inclusive work environment, and treating everyone with acceptance and respect.

• Efficiency & Accountability: Adhering to SOPs, meeting production deadlines, and taking ownership of responsibilities to ensure smooth store operations.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different departments and tasks to ensure the store runs smoothly.

• Direct Communication: Open communication is encouraged to address customer needs, production challenges, and operational requirements promptly.

• Mentorship and Learning: Experienced team members are expected to guide and train newer associates, fostering a culture of continuous learning and skill development.

📝 Enhancement Note: Michaels promotes a culture that blends creativity with operational discipline. The emphasis on teamwork and customer service, combined with a passion for arts and crafts, defines the employee experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer consultations, custom framing production, general store duties, and Omni channel fulfillment requires strong time management and prioritization skills.

• Meeting Customer Expectations: Ensuring customer satisfaction with unique and often sentimental art pieces requires attention to detail, creative problem-solving, and excellent communication.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

• Adapting to New Trends: Staying updated on framing trends, materials, and techniques to offer modern and relevant solutions to customers.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced production techniques.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management through practical experience and potential training.

• Retail Operations Knowledge: Gain comprehensive understanding of retail store management, inventory, merchandising, and operational efficiency.

• Company-Sponsored Training: Utilize available training programs, including those related to specific sales methodologies like "Elevated ABC Deliver," and potentially access tuition assistance for external education.

📝 Enhancement Note: This role offers a solid foundation in a specialized retail craft. The challenges are typical of a hands-on retail position, while the growth opportunities are geared towards mastering the craft and advancing within the retail environment.

💡 Interview Preparation

Strategy Questions:

• Framing Process: "Walk me through your process for consulting with a customer about a custom framing order, from initial inquiry to final product." (Focus on active listening, design questioning, material options, and quoting.)

• Problem-Solving: "Describe a time you had to handle a difficult customer or resolve an issue with a product or service. What was the outcome?" (Use the STAR method: Situation, Task, Action, Result.)

• Sales Approach: "How would you encourage a customer to choose custom framing over a ready-made option?" (Highlight value, personalization, and quality.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in a framing role?" (Connect your passion for art/crafts/design with the company's mission.)

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic." (Emphasize collaboration, respect, and support.)

• Values Alignment: "How do you embody creativity and customer focus in your work?" (Provide specific examples.)

Portfolio Presentation Strategy:

• Verbal Case Studies: Be prepared to discuss specific framing projects you've worked on, detailing the customer's needs, your design choices, the materials used, and the final result.

• Highlighting Skills: Clearly articulate your proficiency with measuring, cutting, and assembly, emphasizing accuracy and quality.

• Demonstrating Customer Service: Share anecdotes about how you've provided exceptional service, resolved issues, or built rapport with customers.

• Quantifiable Results: If you have sales or production metrics, present them clearly to showcase your impact.

📝 Enhancement Note: Prepare to demonstrate both technical framing skills and strong interpersonal abilities. The interview will likely assess your ability to blend these two crucial aspects of the role.

📌 Application Steps

To apply for this part-time Framer position:

• Submit Your Application: Visit the Michaels Careers portal and submit your application through the provided link.

• Tailor Your Resume: Highlight relevant experience in custom framing, customer service, sales, and any technical skills (measuring, equipment operation). Use keywords from the job description.

• Prepare Your "Portfolio": Even without a formal document, be ready to verbally discuss your experience with framing projects, customer interactions, and sales. Think of specific examples you can share.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and their focus on custom framing as a key service. Understand their brand and customer base.

• Practice Interview Responses: Prepare answers to common interview questions, focusing on behavioral examples and demonstrating your understanding of the role's responsibilities and requirements. Practice articulating your framing process and customer service approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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