FRAMER

📍 Job Overview

Job Title: FRAMER

Company: Michaels Stores

Location: Boca Raton, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-06-24

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and driving sales within the custom framing department of a retail store.

• Responsibilities include building customer relationships, understanding their creative needs, and translating them into custom framing solutions.

• Key operational duties involve accurate order completion, maintaining department presentation, and supporting overall store operations.

• Requires proficiency in basic computer skills, measuring, and the operation of specialized framing equipment.

📝 Enhancement Note: While the title is "FRAMER," the core of the role encompasses sales, customer relationship management, and retail operations, making it a hybrid position within the GTM/Retail Operations sphere. The emphasis on "building customer relationships" and "delivering sales and production results" highlights a Go-To-Market aspect.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" methodology to guide customers through the custom framing design process, resulting in memorable solutions and closing sales.
  • Proactively assist customers in locating products and provide tailored solutions that meet their creative and functional requirements.

• Custom Framing Production & Quality:

  • Accurately complete custom framing orders, ensuring high-quality craftsmanship and adherence to project timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting SISO (Sounds Like, Sells Like) and Directed Replenishment initiatives.

• Store Operations & Maintenance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and internal standards.
  • Maintain a safe, clean, and clutter-free store environment, with a focus on the framing area.
  • Participate effectively in the truck un-load and stocking processes, ensuring adherence to truck standards and budget.
  • Operate the cash register and execute cash handling procedures with accuracy and integrity.
  • Support company-wide shrink and safety programs.

• Teamwork & Collaboration:

  • Interact positively and respectfully with colleagues, remaining constructive even in challenging situations.

  • Promote organizational commitment to its vision and values, serving as a role model.

  • Assist with Omni-channel processes to ensure a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities clearly outline a customer-facing role with a strong emphasis on sales and service, layered with production and operational duties. The phrase "Elevated ABC Deliver" suggests a specific sales process training that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a minimum requirement, suggesting that practical skills and on-the-job training are prioritized. Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal, with a focus on developing foundational skills in sales and service. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, potentially basic design software, and internal operational platforms.

• Measuring Skills: Accurate measurement capabilities essential for custom framing orders.

• Framing Equipment Operation: Proficiency in operating framing equipment, including glass cutters and potentially heat presses.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions.

• Sales Acumen: Demonstrated ability to drive sales and meet performance targets within a retail environment.

• Cash Handling: Experience with operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store, particularly in a sales or customer service capacity.

• Sales Experience: Prior experience in selling products or services, with a track record of achieving sales goals.

• Art & Design Aptitude: An eye for aesthetics and an understanding of design principles can be beneficial for custom framing consultations.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills over formal education, aligning with many entry-level retail positions. The "0-2 years" experience level suggests that candidates with some customer service background but perhaps no specific framing experience will be considered, provided they can demonstrate aptitude for the required skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to follow processes and utilize systems effectively.

• Process Adherence: Ability to understand and strictly follow Standard Operating Procedures (SOPs) for sales, production, and store operations.

• System Utilization: Demonstrated capability to use basic computer systems, POS, and potentially specialized framing software for order management and design.

• Quality Standards: Evidence of attention to detail and commitment to producing high-quality work, particularly in custom framing.

• Efficiency Focus: Understanding of how to manage time effectively to complete orders accurately and on time, contributing to overall store efficiency.

Process Documentation:

• Candidates should be prepared to discuss their understanding of process documentation through their experience:
  • Workflow Understanding: Ability to articulate how they would follow established workflows for customer consultations, order entry, and production.
  • Implementation Experience: Discussing past experiences where they implemented or followed specific procedures for tasks like merchandising, stock replenishment, or POS transactions.
  • Performance Measurement: While not explicitly stated, being able to discuss how they track their own performance (e.g., sales, order accuracy) can be beneficial.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely. However, candidates should be prepared to discuss their understanding and application of processes and systems during the interview. This could involve describing how they’ve followed instructions, used tools, or managed tasks in previous roles.

💵 Compensation & Benefits

Salary Range:

• Based on the PART_TIME employment type, entry-level experience (0-2 years), and location in Boca Raton, Florida, the estimated hourly wage for this position is likely to fall within the range of $12.00 to $16.00 per hour.

📝 Enhancement Note: This estimate is derived from current market data for similar part-time retail associate positions in the Boca Raton, Florida area, considering the entry-level nature of the role and the specific responsibilities. Actual compensation will be determined by the hiring manager based on experience, skills, and internal pay scales.

Benefits:

• As a part-time employee, eligibility for certain benefits may vary, but comprehensive options are listed:
  • 401(k) with Employer Match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Access to confidential counseling and support services.
  • Medical, Dental, and Vision Coverage: Potential eligibility for health insurance plans.
  • Telemedicine Services: Convenient access to remote medical consultations.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees growing their families.
  • Voluntary Insurance Options: Additional insurance plans for added protection.
  • Employee Discounts: Significant discounts on Michaels products.
  • Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

• This is a PART_TIME position. The typical work schedule involves approximately 40 hours per week, though actual hours may vary based on store needs and scheduling. The role requires flexibility to work nights, weekends, and early mornings to accommodate customer traffic and operational demands.

📝 Enhancement Note: While the job is listed as PART_TIME, the mention of "40 hours per week" may indicate flexibility in scheduling or potential for full-time hours depending on business needs and employee availability. The requirement to work nights, weekends, and early mornings is standard for retail roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Michaels operates over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Framing Department Manager or a Store Manager.

• The team structure emphasizes cross-functional collaboration, with the Framer working alongside sales associates, cashiers, and potentially stockroom personnel.

• Collaboration is key for maintaining store presentation, supporting customer needs across departments, and ensuring efficient operations. Methodology:

• Customer-Centric Approach: The company prioritizes creating memorable customer experiences through personalized service and tailored solutions.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) and company programs is crucial for consistency, compliance, and efficiency.

• Data-Informed Decisions: While this role is entry-level, the broader company likely uses sales data and inventory metrics to inform merchandising and operational strategies.

• Continuous Improvement: The emphasis on "Elevated ABC Deliver" and supporting Omni-channel processes suggests a commitment to refining customer engagement and operational workflows.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels is a well-established leader in the arts and crafts retail sector. The company culture likely balances a creative and inspiring environment with the operational rigor required for large-scale retail. The focus on "fueling the joy of creativity and celebration" suggests an emphasis on positive customer interactions and a passion for arts and crafts.

📈 Career & Growth Analysis

Operations Career Level:

• This "FRAMER" position represents an entry-level, individual contributor role within the retail operations and sales framework. It is foundational, requiring the development of core customer service, sales, and production skills. The role is hands-on and directly impacts the customer experience and sales performance within a specific department. Reporting Structure:

• The Framer typically reports to a Framing Department Manager or a Store Manager. This structure provides direct supervision, training, and performance feedback, crucial for skill development at this career stage. Operations Impact:

• The Framer's impact is direct and tangible:

  • Revenue Generation: Directly contributes to sales through custom framing consultations and transactions.
  • Customer Loyalty: Builds lasting relationships that can lead to repeat business and positive word-of-mouth referrals.
  • Brand Perception: Enhances the Michaels brand by delivering high-quality custom framing solutions and excellent service, reinforcing the company's position as a creative destination.
  • Operational Efficiency: Contributes to store operational flow through accurate order fulfillment and adherence to store standards.

Growth Opportunities:

• Sales & Service Advancement: Potential to move into roles with greater sales responsibility, such as Lead Sales Associate or Assistant Store Manager.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within the framing department or even at a corporate level (e.g., product development, training).

• Operational Leadership: Progress into management roles (e.g., Department Manager, Assistant Store Manager) requiring broader operational oversight and team leadership.

• Skill Development: Opportunities to learn new framing techniques, design software, and advanced customer service strategies. The company also offers tuition assistance, supporting broader career development.

📝 Enhancement Note: The career path for a Framer at Michaels is clearly defined within the retail operations structure. Growth is typically achieved through demonstrating proficiency, taking on more responsibility, and potentially pursuing leadership training or specialized skill development.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Boca Raton, Florida (specific address: 8903 Glades Rd, Ste C-1). The role is based within a physical retail store, serving the local community.

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail floor and the custom framing department, requiring constant interaction with customers.

• Creative Atmosphere: The store environment is geared towards arts, crafts, and creativity, fostering an inspiring atmosphere.

• Operational Zones: Includes the framing shop, which contains specialized equipment like glass cutters and heat presses, and may involve stock rooms which might not be climate-controlled.

• Tools & Technology: Access to POS systems, basic computer equipment, and specialized framing tools.

Work Schedule:

• The schedule is flexible and requires availability during nights, weekends, and early mornings. This is typical for retail environments to ensure adequate customer service coverage throughout operating hours. The PART_TIME designation suggests a structured schedule that may not always reach 40 hours per week, but flexibility is key.

📝 Enhancement Note: The work environment is dynamic and fast-paced, characteristic of a busy retail store. The Framer needs to be comfortable working directly with the public, managing multiple tasks, and adapting to varying demands throughout the day.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application followed by a brief phone or video screening with an HR representative or store manager to assess basic qualifications and cultural fit.

• In-Person Interview: A more in-depth interview at the store location. This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to framing, sales, or store operations to gauge decision-making (e.g., "How would you handle a customer who wants a framing solution you've never done before?").
  • Skills Assessment: Potentially a brief demonstration of measuring skills or a discussion about operating equipment.
  • Company Culture Fit: Evaluating alignment with Michaels' values and mission.

• Potential Second Interview: May involve meeting with a higher-level manager or a panel for final evaluation.

Portfolio Review Tips:

• For an entry-level role like Framer, a traditional portfolio isn't expected. Instead, focus on highlighting relevant experiences and skills:
  • Resume: Clearly list any retail, customer service, or sales experience. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").
  • "Portfolio" of Skills: Be prepared to discuss specific examples of your customer service interactions, sales successes, problem-solving scenarios, and any experience with tools or equipment.
  • Demonstrate Aptitude: Articulate your willingness and ability to learn quickly, especially regarding framing techniques and equipment operation.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service challenges, focusing on empathy, problem-solving, and driving positive outcomes.

• Sales Scenarios: Prepare to discuss how you would approach a customer, identify their needs, and present solutions that lead to a sale.

• Operational Awareness: Be ready to discuss your understanding of retail operations, such as maintaining a clean store, managing inventory, and handling transactions.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and a willingness to learn. Candidates should prepare to provide concrete examples from past experiences that demonstrate their capabilities in these areas rather than relying on a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Basic Computer Skills: For accessing internal systems, training modules, and potentially design software.

• Framing Equipment:

  • Glass Cutter: Essential for precision cutting of glass or acrylic.
  • Heat Press: May be used for applying mats or other framing components.
  • Mat Cutter: For cutting custom mats for artwork.
  • Frame Assembly Tools: Various tools for cutting, joining, and finishing frames.

Analytics & Reporting:

• Sales Reporting: Access to basic sales reports through the POS system to track individual performance and department sales.

• Inventory Management Systems: Tools for managing stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and relationship building, potentially supported by POS or in-store clienteling tools.

• Omni Channel Process Support: Understanding and contributing to processes that integrate online and in-store customer experiences.

📝 Enhancement Note: Proficiency with specific framing equipment is a critical technical requirement. While advanced software skills are not highlighted, basic computer literacy and the ability to learn and operate specialized tools are paramount. Familiarity with retail POS systems is a strong plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating memorable experiences is central to the Michaels brand.

• Creativity & Inspiration: Fostering an environment where creativity is encouraged and celebrated, both for customers and team members.

• Integrity & Respect: Upholding ethical standards in all interactions and treating colleagues and customers with respect.

• Teamwork: Collaborating effectively to achieve store goals and support a positive work environment.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from sales consultations to custom framing production.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different departments and functions to ensure smooth store operations.

• Open Communication: Encouraging clear and respectful communication to resolve issues and share information.

• Shared Goals: Working collectively towards common objectives, such as sales targets, customer satisfaction metrics, and operational efficiency.

• Learning Environment: A culture that supports learning from one another and developing new skills.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. Team members are expected to be both customer-centric and collaborative, contributing to a positive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to provide detailed custom framing consultations while also fulfilling production orders and assisting other customers.

• Meeting Customer Expectations: Aiding customers in visualizing and achieving their desired framing solutions, which can sometimes be complex or require creative problem-solving.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

• Learning Curve for Framing Skills: Mastering the intricacies of custom framing, including different materials, techniques, and equipment operation, requires dedicated learning.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, sales processes, and store SOPs.

• Product Knowledge Expansion: Deepening understanding of various framing materials, art conservation principles, and design trends.

• Sales & Customer Service Skills: Developing advanced consultative selling techniques and customer relationship management abilities.

• Career Advancement: Potential to grow into supervisory or management roles within Michaels, supported by company training programs and tuition assistance.

📝 Enhancement Note: The challenges are typical for a hands-on retail role that involves both sales and production. The growth opportunities are significant, with Michaels providing a clear path for advancement through skill development and internal promotion.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe your approach to helping a customer find the perfect framing for a valuable piece of art." (Focus on consultative selling, understanding needs, offering solutions.)
  • "How would you handle a situation where a customer is unhappy with a framing choice they made?" (Emphasize empathy, problem-solving, offering alternatives, and escalating if necessary.)
  • "Imagine a customer is unsure about the price of custom framing. How would you justify the value?" (Highlight quality of materials, craftsmanship, preservation, and the personalized service.)

• Operational & Production:

  • "How do you ensure accuracy when taking measurements or completing an order?" (Discuss attention to detail, double-checking, following procedures.)
  • "What steps would you take to maintain a clean and organized framing area?" (Focus on SOPs, daily tasks, and proactive tidiness.)
  • "Describe your experience with or willingness to learn how to operate tools and equipment." (Be honest about current skills and emphasize eagerness to train.)

• Teamwork & Company Fit:

  • "How do you contribute to a positive team environment?" (Discuss collaboration, communication, and supporting colleagues.)

  • "Why are you interested in working for Michaels?" (Research company values, mission, and products; connect personal interests to the brand.) Company & Culture Questions:

• Be prepared to discuss why Michaels appeals to you, referencing its mission, products, and community impact.

• Understand the "joy of creativity" aspect and how you can embody that in customer interactions.

• Research the company's commitment to diversity and inclusion. Portfolio Presentation Strategy:

• Resume: Ensure your resume clearly highlights any relevant customer service, sales, or hands-on experience. Use action verbs and quantify achievements where possible.

• Verbal Examples: Prepare 2-3 specific examples of your customer service successes, sales achievements, or problem-solving situations. Structure these using the STAR method (Situation, Task, Action, Result).

• Demonstrate Aptitude: Clearly articulate your enthusiasm for learning the framing craft and your ability to adapt to new tools and processes.

📝 Enhancement Note: Interviewers will be looking for evidence of strong customer service skills, a proactive sales attitude, attention to detail, and a willingness to learn and contribute to the team. Prepare specific examples that showcase these qualities.

📌 Application Steps

To apply for this FRAMER position at Michaels Stores:

• Submit Your Application: Complete the online application thoroughly through the provided link.

• Tailor Your Resume: Highlight relevant experience in customer service, sales, retail operations, or any hands-on work. Quantify achievements where possible.

• Prepare Your "Portfolio" of Examples: Have specific anecdotes ready that demonstrate your customer service skills, problem-solving abilities, attention to detail, and any experience with tools or equipment. Use the STAR method for clear storytelling.

• Research Michaels: Understand the company's mission, values, products, and commitment to creativity. Be ready to articulate why you are a good fit for their culture.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios related to sales, customer service, and operational tasks.

• Express Enthusiasm: Convey your eagerness to learn the custom framing craft and contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.