Agent Studio UX Designer (FTE / Hybrid)

📍 Job Overview

Job Title: Agent Studio UX Designer (FTE / Hybrid)

Company: NTT DATA Services

Location: Charlotte, North Carolina, United States

Job Type: Full-Time

Category: User Experience (UX) / Product Design

Date Posted: 2026-08-28

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver intuitive, scalable user experiences for complex enterprise platforms, specifically focusing on the Tachyon Agent Marketplace and Agent Studio.

• Translate intricate concepts related to GenAI, Agentic AI, governance, and observability into simplified, user-friendly workflows for diverse stakeholders including business users, developers, and platform operators.

• Drive user research, usability testing, and iterative design processes to continuously improve the discoverability, adoption, and operational efficiency of reusable tools and capabilities.

• Champion enterprise-wide design consistency by defining and implementing reusable UX patterns for marketplace listings, component details, onboarding, and operational dashboards, ensuring adherence to accessibility and design system standards.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities clearly indicate a role deeply involved in the operationalization and adoption of AI and agent-based technologies. This role requires a strong understanding of how technical platforms are consumed and managed within an enterprise, bridging the gap between complex technology and user accessibility. The focus on "Agent Studio," "marketplace," and "workflows" suggests a critical GTM and internal adoption component, making it highly relevant to operations-minded professionals.

📈 Primary Responsibilities

• Design end-to-end user experiences for the Tachyon Agent Marketplace, covering agent discovery, browsing of reusable components, and the entire agent lifecycle from onboarding to operational management.

• Develop comprehensive design artifacts including wireframes, interactive prototypes, detailed user journeys, robust information architecture, and clear interaction designs tailored for business users, developers, product teams, and platform operators.

• Collaborate closely with Product Owners and engineering teams to demystify and streamline complex workflows associated with GenAI, Agentic AI, platform governance, and system observability.

• Lead and execute user research initiatives, gather feedback through structured sessions, conduct thorough usability reviews, and implement design iterations based on findings to enhance user satisfaction and platform adoption.

• Establish and maintain consistent design patterns for key platform elements such as marketplace listings, component detail pages, multi-step onboarding processes, and operational status views, ensuring a cohesive and predictable user experience.

• Ensure all designs comply with enterprise-wide accessibility standards (e.g., WCAG), usability best practices, and established design system guidelines to promote inclusivity and maintain brand consistency.

• Translate complex platform concepts into simple, intuitive, and easy-to-understand user experiences that actively support adoption, minimize the need for extensive support, and reduce operational overhead.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on operationalizing AI technologies. The "Agent Studio" and "Tachyon Agent Marketplace" suggest a platform where internal or external agents (likely AI-driven) are discovered, deployed, and managed. This requires a deep understanding of how users (developers, operators, business users) interact with and rely on these agents to achieve business outcomes, aligning closely with GTM and operational efficiency goals.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 6 years of progressive experience in UX design, with a significant portion dedicated to enterprise applications, developer tools, complex data platforms, workflow products, or Software-as-a-Service (SaaS) platforms.

Required Skills:

• 6+ years of hands-on experience in User Experience (UX) design for enterprise-level applications, developer tools, data platforms, workflow products, or SaaS solutions.

• 6+ years of demonstrated experience in designing complex, multi-step workflows specifically tailored for both technical (developers, engineers) and non-technical (business users, product managers) audiences.

• 6+ years of a strong, demonstrable portfolio showcasing a comprehensive understanding of the UX design process, including user research methodologies, prototyping skills, product thinking, and successful enterprise UX problem-solving.

• 6+ years of proven experience working collaboratively within Agile development teams, closely partnering with Product Owners, engineers, and other key stakeholders to deliver user-centered solutions.

• Excellent verbal and written communication, presentation, and facilitation skills, with the ability to articulate design decisions and user insights effectively to diverse audiences.

• 6+ years of deep knowledge in core UX disciplines: Enterprise UX principles, interaction design, information architecture, design systems, rapid prototyping techniques, and user research methodologies.

• 6+ years of proficiency with industry-standard design and prototyping tools, with a specific emphasis on Figma or equivalent platforms.

• 6+ years of knowledge and practical application of accessibility standards (e.g., WCAG) and inclusive design practices to ensure products are usable by everyone.

• 6+ years of a solid conceptual understanding of emerging technologies such as Generative AI (GenAI), Agentic AI, marketplaces, reusable components, Software Development Kits (SDKs), and associated governance workflows.

• 6+ years of a proven ability to simplify complex AI platform experiences and technical concepts into intuitive, user-friendly journeys that drive adoption and reduce cognitive load. Preferred Skills:

• Prior experience designing internal developer portals, sophisticated marketplaces, comprehensive platform consoles, AI/ML platforms, or advanced workflow automation products.

• Experience working within or designing for regulated enterprise environments, particularly in the banking or financial services sectors, demonstrating an understanding of compliance and security considerations.

📝 Enhancement Note: The extensive 6+ years requirement across multiple core UX competencies, coupled with specific knowledge of GenAI and agentic workflows, indicates this is a senior-level role requiring deep expertise in designing for complex technical platforms and their operational adoption. The emphasis on "enterprise applications, developer tools, data platforms, workflow products, or SaaS platforms" strongly suggests a need for candidates who understand how users interact with and leverage technology for business outcomes, a key component of GTM and RevOps.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio is mandatory, clearly demonstrating a deep understanding of the UX design lifecycle from initial research to final implementation.

• Showcase case studies that highlight your approach to solving complex enterprise UX problems, with specific examples related to technical platforms, workflows, or marketplaces.

• Include evidence of your ability to conduct user research, synthesize findings, and translate them into actionable design solutions that drive user adoption and business value.

• Present examples of your prototyping skills, detailing how you've used them to test concepts and gather feedback, and how these prototypes informed final product decisions.

• Demonstrate your experience with design systems, including contributions to or utilization of established patterns and components to ensure consistency and scalability. Process Documentation:

• Provide documentation or case studies illustrating your process for mapping complex user journeys and information architecture for technical products or platforms.

• Showcase examples of how you have documented and optimized workflows, detailing the challenges, your design approach, and the resulting efficiency gains or improved user experience.

• Include evidence of your experience with user research methodologies and how you have systematically gathered, analyzed, and applied user feedback to iterate on designs.

• Present examples of how you ensure designs meet accessibility and usability standards, detailing any processes or checks you implement throughout the design lifecycle.

📝 Enhancement Note: For a role focused on operationalizing AI and agent platforms, the portfolio should emphasize how designs facilitate adoption, reduce friction in complex processes, and support operational efficiency. Candidates should be prepared to discuss how their designs contribute to business outcomes like increased agent utilization, faster use case onboarding, or reduced support tickets.

💵 Compensation & Benefits

Salary Range: $96,800 - $145,200 annually. This range is based on the provided information and reflects typical compensation for a Senior UX Designer with the specified experience level in Charlotte, NC. Actual compensation will be determined by a candidate's specific qualifications, skills, and experience.

Benefits:

• Comprehensive medical, dental, and vision insurance plans with employer contributions.

• Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs) for tax-advantaged healthcare spending.

• Life and Accidental Death & Dismemberment (AD&D) insurance coverage.

• Short-term and long-term disability coverage to provide income protection.

• Generous Paid Time Off (PTO) for work-life balance.

• Employee Assistance Program (EAP) offering confidential support services.

• Participation in a 401k retirement savings plan with a company match, enhancing long-term financial security.

• Additional voluntary and legally-required benefits.

Working Hours: Standard full-time hours, typically around 40 hours per week, with a hybrid work arrangement allowing for flexibility between remote and in-office work.

📝 Enhancement Note: The salary range provided is specific and falls within the expected range for a Senior UX Designer in a major metropolitan area like Charlotte, NC, considering the required 6+ years of experience and specialized skills in enterprise UX and AI platforms. The benefits package is standard for a large IT services company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, AI & Digital Infrastructure. NTT DATA operates within a dynamic technology landscape, providing services that span enterprise-scale AI, cloud, security, and application development. This context means the company is at the forefront of digital transformation, requiring innovative solutions and adaptable teams.

Company Size: NTT DATA is a large, global organization with $30 billion in revenue and employees in over 50 countries, indicating a stable, well-resourced environment with opportunities for diverse career paths and exposure to a wide range of projects and clients.

Founded: While the founding date of NTT DATA is not explicitly stated in the provided text, its parent company, NTT Group, invests heavily in R&D, suggesting a culture that values innovation, technological advancement, and long-term strategic growth.

Team Structure:

• The UX team likely operates within a larger product or engineering organization, focusing on specific platform initiatives like the "Tachyon Agent Marketplace" and "Agent Studio."

• This role will likely report into a UX Design Lead or Manager and collaborate closely with Product Owners, Engineering Managers, and potentially GTM or operations specialists.

• Cross-functional collaboration is a cornerstone, with significant partnerships expected with Product Management, Engineering, AI/ML teams, and potentially business stakeholders who will leverage the designed experiences. Methodology:

• Data-driven decision-making is expected, with user research, usability testing, and analytics informing design choices.

• Agile methodologies are standard, requiring iterative design and close collaboration within sprints.

• A strong emphasis on creating scalable, reusable design patterns and components to ensure efficiency and consistency across the platform.

Company Website: https://us.nttdata.com

📝 Enhancement Note: Given NTT DATA's focus on AI and digital transformation, the company culture likely emphasizes innovation, continuous learning, and a results-oriented approach. The "Agent Studio UX Designer" role is central to making these advanced technologies accessible and adoptable, directly impacting the company's Go-To-Market success for its AI offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, implying a mid-to-senior level within the design function. It requires significant autonomy, the ability to lead design initiatives for complex product areas, and a strong influence on product direction through user-centered design. The focus on operationalizing AI platforms suggests a path towards specialized UX roles in emerging technology domains.

Reporting Structure: The designer will likely report to a UX Design Manager or Lead, who oversees a team of designers. They will work closely with Product Owners and Engineering Leads within specific product verticals, fostering a collaborative, matrixed environment.

Operations Impact: The UX Designer's work directly impacts the adoption and effectiveness of NTT DATA's AI and agent-based platforms. By creating intuitive interfaces for the Tachyon Agent Marketplace and Agent Studio, they will influence how internal teams and potentially external clients discover, utilize, and operationalize these advanced technologies. This has a direct bearing on revenue generation, customer satisfaction, and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in UX for AI/ML platforms, agentic systems, and marketplace design, becoming a go-to expert in this emerging field.

• Leadership: Transition into a Lead UX Designer or UX Manager role, guiding design strategy and managing a team of designers on critical product initiatives.

• Cross-functional Mobility: Leverage design expertise to move into Product Management roles focusing on AI platforms or even GTM strategy roles that require a deep understanding of user adoption.

• Skill Development: Access to NTT Group's significant R&D investments and NTT DATA's continuous learning programs for advanced training in AI, cloud, and design methodologies.

📝 Enhancement Note: This role offers a unique opportunity to shape the user experience for cutting-edge AI technologies. For operations professionals, this means gaining deep insights into the adoption and lifecycle management of AI agents, which is a critical and growing area in GTM and RevOps strategy.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of in-office and remote work. This suggests a modern work environment that balances the need for in-person collaboration and team cohesion with the flexibility of remote work.

Office Location(s): Charlotte, North Carolina. This location offers a vibrant business hub with access to talent and resources. Specific office details regarding amenities and collaborative spaces would be available upon inquiry or during the interview process.

Workspace Context:

• The workspace will likely be designed to foster collaboration, with meeting rooms, common areas, and potentially dedicated design studios or team spaces.

• Access to standard enterprise technology, including design software (Figma), collaboration tools (e.g., Slack, Teams), and project management systems.

• Opportunities for regular interaction with cross-functional teams, including product management, engineering, and potentially sales or operations teams, to ensure alignment and gather diverse perspectives.

Work Schedule: The hybrid model allows for flexibility. While core hours may be established for team collaboration, there's an expectation of adaptability to meet project deadlines and team needs, which is common in Agile environments.

📝 Enhancement Note: A hybrid work environment in a major city like Charlotte is typical for large tech consultancies. For operations roles, this setup often means balancing individual deep work (remote) with collaborative sessions and strategic alignment meetings (in-office).

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will assess your resume and portfolio for alignment with the core requirements, particularly UX experience with enterprise applications and AI concepts.

• Portfolio Presentation & Deep Dive: Expect a session where you present 2-3 key case studies from your portfolio. Be prepared to discuss your design process, research methodologies, problem-solving approach, and the impact of your designs. Focus on how your work simplified complexity and drove adoption.

• Technical/Skills Assessment: This might involve a design exercise or a discussion focused on your proficiency with Figma, design systems, and your understanding of accessibility standards.

• Cross-functional Interview: You'll likely meet with Product Owners, Engineering Leads, and potentially stakeholders from GTM or operations teams to assess your collaboration style, communication skills, and ability to translate technical requirements into user-centric solutions.

• Final Interview: A discussion with hiring management to evaluate overall fit, strategic thinking, and alignment with NTT DATA's culture and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your experience with complex enterprise applications, workflow design, and ideally, any work related to platforms, marketplaces, or AI/developer tools.

• Focus on Process & Impact: For each case study, clearly articulate the problem, your role, the design process (research, ideation, prototyping, testing), your specific contributions, and the measurable outcomes or impact of your design solutions. Quantify results where possible (e.g., improved adoption rates, reduced task completion time, increased user satisfaction).

• Highlight AI/Platform Relevance: Emphasize any projects involving complex technical systems, developer tools, internal platforms, or concepts related to marketplaces and discoverability. If you have experience with GenAI or agentic AI, be sure to highlight it.

• Demonstrate Collaboration: Show how you worked with engineers, product managers, and stakeholders. Mention any challenges faced in cross-functional collaboration and how you navigated them.

• Accessibility & Design Systems: Explicitly mention how you incorporated accessibility standards and leveraged or contributed to design systems in your projects.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or an in-session exercise. This might involve designing a feature for the Agent Marketplace or simplifying a complex AI workflow. Focus on a structured approach: understanding the problem, defining user needs, sketching solutions, and presenting your rationale.

• Problem-Solving Scenarios: Anticipate questions about how you would approach designing for ambiguity, simplifying complex technical jargon, or balancing competing stakeholder requirements.

• Communication: Practice articulating your design decisions clearly and concisely, explaining the "why" behind your choices, and being receptive to feedback.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenges underscores the practical, hands-on nature of this role. Candidates should prepare to demonstrate not just design skills, but also strategic thinking about user adoption and operational efficiency for complex technical platforms.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is a must.

• Design Systems: Experience with creating, maintaining, or heavily utilizing established design systems for enterprise applications.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools that allow for high-fidelity or interactive prototypes.

• User Research Tools: Experience with tools for conducting remote usability testing, surveys, and interviews (e.g., UserTesting.com, SurveyMonkey, Lookback).

Analytics & Reporting:

• While not a primary function, understanding how to interpret user analytics and A/B testing results to inform design decisions is beneficial. Familiarity with analytics platforms like Google Analytics or similar enterprise tools may be advantageous. CRM & Automation:

• Understanding how user experience design impacts adoption within complex enterprise software ecosystems, including how CRM and automation platforms are used by end-users and how UX can streamline these processes.

📝 Enhancement Note: The explicit mention of Figma and design systems points to a need for a designer who can work efficiently and maintain consistency within a large enterprise context, crucial for scalable platform adoption.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that complex technical solutions are accessible and valuable.

• Innovation: Embracing new technologies like GenAI and agentic AI, and finding creative ways to translate them into user-friendly experiences.

• Collaboration: Working effectively with cross-functional teams (Product, Engineering, GTM) to achieve shared goals and deliver cohesive solutions.

• Efficiency & Scalability: Designing solutions that not only solve immediate problems but also scale across the enterprise and reduce operational overhead.

• Data-Driven Decisions: Utilizing research, analytics, and feedback to inform design choices and measure impact.

Collaboration Style:

• Agile & Iterative: A culture of continuous improvement, working in sprints and adapting designs based on feedback and evolving requirements.

• Transparent Communication: Openly sharing design rationale, research findings, and challenges with all stakeholders to ensure alignment and buy-in.

• Constructive Feedback: A willingness to give and receive constructive feedback on designs and processes to foster continuous improvement.

• Cross-functional Partnership: Actively engaging with Product Managers and Engineers to ensure designs are technically feasible and align with business objectives.

📝 Enhancement Note: The emphasis on "operationalizing AI" and "efficiency & scalability" suggests that the team values practical, impactful design that directly contributes to business outcomes and streamlined processes, aligning well with the core tenets of revenue and sales operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be translating highly technical concepts (GenAI, agentic AI, governance) into intuitive user experiences for a diverse audience, from developers to business users.

• Balancing Stakeholder Needs: Aligning the design vision with the requirements of Product Management, Engineering, GTM, and potentially operations teams, each with their own priorities.

• Adoption of New Technologies: Driving the adoption of new AI-driven tools and marketplaces within a large enterprise, requiring a strong focus on user onboarding and education.

• Maintaining Design Consistency: Ensuring consistent UX patterns and adherence to design systems across a rapidly evolving platform with new agent capabilities being introduced.

Learning & Development Opportunities:

• AI & Agentic Design Specialization: Gaining in-depth expertise in designing for cutting-edge AI technologies, a highly sought-after skill set.

• Enterprise Platform UX: Deepening experience in designing for large-scale, complex enterprise software ecosystems.

• Cross-functional Exposure: Opportunities to work closely with GTM, sales, and operations teams to understand their needs and how UX can support their objectives.

• Formal Training: Access to NTT DATA's extensive learning resources, including courses on AI, cloud technologies, design thinking, and leadership development.

📝 Enhancement Note: The challenges presented are typical for roles at the intersection of advanced technology and enterprise adoption, requiring a blend of technical understanding and user advocacy. The growth opportunities are significant for individuals looking to specialize in the rapidly expanding field of AI UX.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex technical concept for a non-technical audience. What was your process, and what was the outcome?" (Focus on your methodology, user research, and impact.)

• "How would you approach designing a user experience for discovering and onboarding new AI agents into an enterprise marketplace?" (Think about discoverability, vetting, onboarding flows, and operational considerations.)

• "Discuss your process for collaborating with Product Owners and Engineers in an Agile environment. How do you ensure alignment and manage feedback?" (Highlight your communication and teamwork skills.) Company & Culture Questions:

• "What interests you about NTT DATA and our focus on AI and digital transformation?" (Research NTT DATA's recent initiatives, especially in AI, and connect it to your passion.)

• "How do you stay updated on emerging UX trends and AI technologies?" (Showcase your commitment to continuous learning.)

• "Describe your experience working with design systems and ensuring accessibility standards. Why are these important?" (Demonstrate your understanding of enterprise-level design practices.) Portfolio Presentation Strategy:

• Narrative Arc: For each case study, structure your presentation like a story: the problem, the user, your journey to the solution, the solution itself, and the impact.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., "reduced onboarding time by X%", "increased agent adoption by Y%", "improved user satisfaction scores by Z points").

• Show, Don't Just Tell: Use visuals effectively. Show your wireframes, prototypes, user flows, and the final product. Explain your design decisions clearly.

• Focus on Collaboration: Mention how you worked with cross-functional teams and incorporated their feedback.

• Tailor to the Role: Highlight aspects of your work that are most relevant to designing for marketplaces, complex workflows, and potentially AI/developer tools.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills, but also a strategic understanding of user adoption, operational efficiency, and the ability to translate complex technical concepts into accessible user experiences, which are critical for GTM and RevOps alignment.

📌 Application Steps

To apply for this operations-aligned UX design position:

• Submit your application through the NTT DATA careers portal via the provided URL.

• Tailor Your Resume: Optimize your resume to highlight your 6+ years of experience in enterprise UX, specifically mentioning experience with complex workflows, developer tools, SaaS platforms, and any exposure to AI/ML concepts. Use keywords from the job description.

• Curate Your Portfolio: Select 3-4 strong case studies that best showcase your relevant experience. Ensure they demonstrate your process, problem-solving skills, and measurable impact, with a focus on enterprise applications and complex technical systems.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on the problem, your solution, your process, and the quantifiable results. Be ready to discuss how your designs simplify complexity and drive user adoption.

• Research NTT DATA: Understand the company's mission, its focus on AI and digital transformation, and its role in the IT services industry. Consider how your UX skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.