UX Writer

📍 Job Overview

Job Title: UX Writer

Company: Atria Physician Practice New York PC

Location: New York, New York, United States

Job Type: Full-Time

Category: Content & Product Operations

Date Posted: 2026-05-21

Experience Level: Mid-Senior Level (5-7 years)

Remote Status: On-site

🚀 Role Summary

• Own the end-to-end language across the app, member portal, and digital products, ensuring a human-centered and consistent user experience.

• Develop and maintain content systems, voice and tone frameworks, and content patterns to ensure linguistic consistency as the product scales.

• Collaborate closely with product designers, engineers, legal, and operations teams to align in-product language with the broader brand voice and messaging.

• Thoughtfully integrate AI into user-facing communications, ensuring AI-assisted outputs are consistent with Atria's brand and build member trust.

📝 Enhancement Note: While the title is "UX Writer," the responsibilities heavily lean into Content Design and Product Operations, focusing on the strategic application of language within digital products to enhance member experience and operational efficiency. The role requires a blend of creative writing, strategic thinking, and a deep understanding of product development lifecycles.

📈 Primary Responsibilities

• Craft clear, purposeful, and human-centered microcopy across Atria's digital surfaces, including onboarding flows, navigation labels, error states, tooltips, push notifications, and empty states.

• Develop motivating and explanatory in-app language that contextualizes complex health data, introduces new features, and guides members through their health journey.

• Partner with product designers and engineers to ensure that all in-product language is consistent with Atria's brand voice: warm, authoritative, and never unnecessarily clinical.

• Contribute to the entire product development process, from discovery and user research to launch, advocating for the member's perspective and linguistic clarity at every stage.

• Build and maintain a robust content system, including UX writing guidelines, voice and tone frameworks, and reusable content patterns to ensure scalability and consistency.

• Collaborate cross-functionally with content, product, design, legal, and operations teams to ensure seamless integration of messaging across all member touchpoints.

• Strategically work with AI, contributing to prompt writing, editing AI-generated content, and building guardrails to ensure responsible and trustworthy AI communication within a healthcare context.

• Embrace a team-first, agile mindset, taking on projects outside immediate scope to support company growth and operational needs.

📝 Enhancement Note: The responsibilities highlight a strategic approach to UX writing, extending beyond simple copy creation to encompass content strategy, system building, and cross-functional operational alignment. The emphasis on AI integration suggests a forward-thinking company looking to leverage new technologies in a responsible manner, which is a key consideration for operations professionals.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in English, Communications, Journalism, HCI, or a related field is often preferred for roles requiring strong writing and communication skills. Equivalent practical experience will be considered.

Experience: 5-7 years of dedicated experience in UX writing or Content Design for consumer-facing digital products.

Required Skills:

• Proven experience writing UX copy for consumer-facing digital products, demonstrated through an extensive portfolio.

• Ability to develop end-to-end case studies showcasing feature development from concept to shipped copy, highlighting problem-solving and impact.

• Deep understanding of UX writing principles, including systems thinking, consistency, and user-centered design.

• Proficiency in crafting clear, concise, and empathetic microcopy for various digital interfaces (app, web, notifications, error states).

• Strong ability to maintain and advocate for a distinct brand voice (warm, authoritative, adult-to-adult communication).

• Experience collaborating effectively with product managers, designers, and engineers throughout the product development lifecycle.

• Demonstrated organizational skills and the ability to work independently and self-directively across multiple projects and teams.

Preferred Skills:

• Experience in a consumer health or wellness technology company.

• Familiarity with content management systems (CMS) and content operations workflows.

• Experience developing and documenting UX writing guidelines, voice and tone frameworks, and content patterns.

• Basic understanding of AI prompt engineering or experience working with AI-generated content.

• Knowledge of user research methodologies and ability to translate research insights into actionable copy recommendations.

• Experience in agile development environments.

📝 Enhancement Note: The experience requirement is specific about portfolio content, emphasizing case studies that demonstrate the full lifecycle of a feature. This indicates the company values demonstrable impact and strategic thinking over just creative output. The preference for health tech experience suggests a need for domain-specific understanding.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing 5-7 years of UX writing experience on consumer-facing digital products.

• End-to-end case studies are critical, detailing the problem, your process, the solutions implemented, and measurable outcomes/impact.

• Examples demonstrating your ability to craft microcopy for various UI elements (onboarding, error messages, tooltips, navigation).

• Documentation of how you've applied and maintained a consistent brand voice across different product touchpoints.

Process Documentation:

• Case studies should clearly outline your contribution to the product development lifecycle, from discovery and user research to design, development, and post-launch analysis.

• Examples of how you've collaborated with cross-functional teams (Product, Design, Engineering, Legal, Ops) to ensure alignment and successful execution of content strategies.

• Documentation of any UX writing guidelines, voice and tone frameworks, or content patterns you have developed or contributed to.

• For AI-related work, demonstrate how you've approached prompt engineering, editing, or establishing guardrails for AI-generated content in a sensitive domain like healthcare.

📝 Enhancement Note: The emphasis on "end-to-end case studies" and "measurable outcomes" in the portfolio requirements strongly suggests that candidates will be evaluated on their ability to demonstrate tangible business impact and process ownership, a key trait for operations professionals.

💵 Compensation & Benefits

Salary Range: $120,000 - $180,000 per year.

This range reflects the seniority of the role, the specialized skills required for UX writing in the health tech sector, and the cost of living in New York City.

Benefits:

• Comprehensive Health & Wellness: Fully covered health and wellness benefits, effective from the date of hire, for employees and their dependents.

• Exclusive Access: OneMedical membership providing 24/7 virtual care.

• Family Planning Support: Fertility and family planning resources.

• Preventive Care: Company-covered preventive health screenings through partner hospitals (e.g., calcium score).

• Fitness & Wellbeing: Fitness Perks, including Wellhub and other initiatives.

• Retirement Savings: 401k contributions with a 4% match starting after 6 months of employment.

• Work-Life Balance: Flexible Time Off (FTO) policy.

• Professional Development: Continuing Medical Education (CME) and Continuing Education Unit (CEU) support for professional licensure.

Working Hours: The standard working hours are approximately 40 hours per week, typical for a full-time role. While the role is on-site, the company's emphasis on flexible time off suggests a balance between structured work and personal needs, common in modern tech and healthcare environments.

📝 Enhancement Note: The salary range is competitive for a UX Writer role in New York City, especially within the specialized health tech industry. The extensive benefits package, particularly the fully covered health insurance, OneMedical membership, and CME/CEU support, indicates a strong commitment to employee well-being and professional growth, aligning with the values of a forward-thinking organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Health Technology, Longevity Science, Membership-Based Primary Care. Atria is at the forefront of integrating cutting-edge science into personalized healthcare, focusing on proactive prevention and longevity. This sector demands precision, empathy, and a commitment to innovation.

Company Size: As a growing company, Atria has expanded from its flagship New York Institute (opened 2022) to South Florida (2024) and is launching in Los Angeles (late spring 2026). This indicates a dynamic, scaling environment where roles can evolve and have significant impact. It suggests a culture that values adaptability and hands-on contribution.

Founded: Founded with a mission to make healthspan and lifespan equal for all, Atria aims to translate science into medicine in real-time and bring humanity back into healthcare. This foundational mission drives a culture focused on member well-being, scientific rigor, and innovative service delivery.

Team Structure:

• The UX Writer will likely be part of a Product or Design team, working closely with Product Managers, UX Designers, and Engineers.

• There will be significant cross-functional collaboration with Content, Legal, and Operations teams, requiring strong communication and stakeholder management skills.

Methodology:

• Data-Driven Insights: Atria emphasizes translating science into medicine, suggesting a data-informed approach to healthcare delivery and product development.

• Member-Centricity: The core mission revolves around the member experience, implying that all processes and communications are designed with the member's needs and understanding at the forefront.

• Process Optimization: The complexity of delivering robust, personalized, and preventive care necessitates a focus on efficient and effective operational processes, which the UX Writer will help support through clear communication.

Company Website: https://www.atria.org/

📝 Enhancement Note: The company's focus on longevity and precision medicine, combined with a membership model, implies a sophisticated member base and a high standard for service and communication. The UX Writer's role is crucial in translating complex scientific and medical information into accessible language that reinforces trust and value.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Writer, indicating a need for significant autonomy and strategic contribution. It's not just about executing tasks but also about shaping the language strategy for digital products and contributing to operational consistency. The scope involves owning significant areas of product communication.

Reporting Structure: The UX Writer will likely report to a Head of Product, Design Lead, or potentially a Content Lead, depending on the specific team structure within Atria. They will work closely with engineering and product management.

Operations Impact: The UX Writer's impact is directly tied to the member experience and operational efficiency. Clear, intuitive language reduces friction, improves user adoption of features, minimizes support inquiries (operational cost savings), and reinforces brand trust. By ensuring AI outputs are aligned with brand voice, they also contribute to the responsible and trusted application of technology.

Growth Opportunities:

• Specialization: Deepen expertise in health tech UX writing, AI communication in healthcare, and content strategy for regulated industries.

• Leadership: Potential to grow into a Lead UX Writer, Content Design Manager, or Head of Content role as the company scales and its content operations mature.

• Cross-Functional Expansion: Develop skills in product management, user research, or broader content strategy by working closely with other departments.

• Impactful Projects: Contribute to the development of new product features and the expansion of Atria's services into new markets (e.g., Los Angeles).

📝 Enhancement Note: The growth opportunities highlight a path from an individual contributor role to leadership within a scaling organization. This is particularly appealing for operations professionals who seek to build and manage functions, not just execute them.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site" in New York City. This suggests a traditional office environment where in-person collaboration and team synergy are valued. Atria's focus on human-centered care may translate into a workspace that fosters connection and thoughtful interaction.

Office Location(s): New York, New York, United States. Specific details about the office building or neighborhood would typically be provided during the interview process. As a physician practice, the office environment may blend professional healthcare settings with a modern corporate feel.

Workspace Context:

• Collaborative Environment: Expect a workspace designed to facilitate close collaboration with product designers, engineers, and product managers, likely involving regular in-person meetings, brainstorming sessions, and design reviews.

• Tools & Technology: Access to standard design and collaboration tools (e.g., Figma, Slack, Jira). Specific content management or authoring tools may also be available.

• Team Interaction: Opportunities for frequent informal and formal interactions with colleagues, fostering a sense of shared mission and operational alignment.

Work Schedule: The role is full-time, with an estimated 40 hours per week. While on-site, the company promotes Flexible Time Off, suggesting a culture that values results and efficiency over rigid schedules, allowing for managed flexibility.

📝 Enhancement Note: The on-site requirement for a UX Writer role in NYC suggests a company that prioritizes collaborative product development and potentially values the spontaneous interactions that occur in a shared physical space, particularly within a healthcare context where trust and human connection are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Be prepared to articulate your UX writing philosophy and highlight relevant case studies.

• Skills Assessment/Work Sample: You may be asked to complete a short writing exercise or a more in-depth take-home assignment to assess your writing quality, strategic thinking, and ability to capture Atria’s voice.

• Interviews with Cross-functional Teams: Expect interviews with Product Designers, Product Managers, and potentially engineers. These will focus on your collaboration style, problem-solving approach, and how you integrate UX writing into the product development lifecycle.

• Hiring Manager Interview: A deeper dive into your experience, career goals, and cultural fit. This is also an opportunity to ask detailed questions about the team, operations, and strategic direction.

• Final Round (Potentially): May involve a presentation of your portfolio or a case study to a broader group, demonstrating your ability to communicate complex ideas and justify your strategic choices.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best represent your experience with consumer-facing digital products and showcase your end-to-end process.

• Highlight Impact: For each case study, clearly articulate the problem, your role, the solutions you implemented, and the measurable results (e.g., improved conversion, reduced errors, increased engagement). Use data where possible.

• Demonstrate Voice: Ensure your portfolio pieces reflect Atria's desired voice (warm, authoritative, adult-to-adult) and your ability to maintain it consistently.

• Showcase Systems Thinking: Include examples where you contributed to or developed content patterns, guidelines, or component libraries.

• Explain Your Process: Be ready to walk through your thought process, including user research insights, design rationale, and how you collaborated with teams.

• Address AI: If you have experience working with AI for content generation or editing, include a relevant example or discuss your approach.

Challenge Preparation:

• Voice & Tone Exercise: Practice writing short pieces (e.g., notification, error message, onboarding step) in Atria's voice.

• Problem-Solving Scenarios: Prepare to discuss how you would approach a UX writing challenge, such as improving clarity in a complex health data visualization or simplifying a multi-step onboarding process.

• Cross-functional Collaboration: Be ready to describe situations where you had to influence designers or engineers to adopt your content recommendations.

📝 Enhancement Note: The interview process emphasizes practical application and collaboration, aligning with operations hiring best practices. The portfolio review is central, requiring candidates to demonstrate not just writing skill but strategic thinking and measurable impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (or similar tools like Sketch, Adobe XD) for collaborating on designs and reviewing UI elements.

• Collaboration & Communication: Slack, Microsoft Teams, or similar platforms for daily team communication and cross-functional alignment.

• Project Management: Jira, Asana, Trello, or similar tools for tracking tasks, sprints, and project progress.

• Content Management Systems (CMS): Familiarity with CMS platforms (e.g., Contentful, Strapi, WordPress) may be beneficial for understanding content delivery workflows.

Analytics & Reporting:

• Product Analytics: Google Analytics, Amplitude, Mixpanel, or similar tools to understand user behavior and measure the impact of UX writing changes.

• Data Visualization: Tools like Tableau or Looker Studio might be used by other teams, and understanding how to interpret data from these can be advantageous.

CRM & Automation:

• While not directly a CRM role, understanding how user data from CRM systems might inform member communications is helpful.

• Familiarity with marketing automation platforms (e.g., HubSpot, Marketo) could be a plus for understanding broader member communication strategies.

• AI Tools: Experience with AI writing assistants, prompt engineering tools, or platforms that integrate AI for content generation or editing.

📝 Enhancement Note: Proficiency in design collaboration tools like Figma is essential given the close partnership with designers. Understanding product analytics tools is crucial for demonstrating the impact of UX writing, a key aspect of operations roles. Experience with AI tools is increasingly relevant.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A deep commitment to understanding and serving the needs of Atria members, ensuring all communication is clear, empathetic, and valuable.

• Scientific Rigor & Precision: Upholding accuracy and evidence-based communication, especially when dealing with health information, reflecting Atria's mission to translate science into medicine.

• Humanity & Empathy: Bringing a human touch to healthcare interactions, ensuring members feel cared for, understood, and respected, even through digital interfaces.

• Innovation & Adaptability: Embracing new technologies (like AI) and methodologies to continuously improve the member experience and operational efficiency.

• Collaboration & Teamwork: A "team-first" mindset where individuals contribute broadly and support each other to achieve common goals, essential in a growing company.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX Writers work hand-in-hand with Product, Design, Engineering, Legal, and Operations to ensure cohesive product experiences and messaging.

• Constructive Feedback: A culture that encourages open dialogue and constructive feedback to refine content and product design.

• Knowledge Sharing: A willingness to share insights and best practices, particularly around voice, tone, and AI communication, to elevate the entire team’s output.

📝 Enhancement Note: The company's values strongly emphasize the human element in healthcare and a commitment to scientific integrity. For an operations-minded candidate, understanding how these values translate into practical processes – like ensuring AI outputs are empathetic or that scientific information is communicated clearly – is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Voice with Technical Accuracy: Maintaining Atria's warm, authoritative brand voice while communicating precise, complex health and scientific information accurately and ethically.

• Integrating AI Thoughtfully: Navigating the evolving landscape of AI in healthcare communication, ensuring ethical use, member trust, and brand consistency without over-reliance or misrepresentation.

• Scaling Content Operations: As Atria grows and expands, the challenge of maintaining linguistic consistency and quality across a rapidly expanding digital product suite.

• Cross-functional Alignment: Ensuring all stakeholders (legal, medical, product, design) are aligned on messaging and content strategy, which can be complex in a fast-paced environment.

Learning & Development Opportunities:

• Health Tech Domain Expertise: Gaining deep knowledge of the healthcare, longevity, and preventive medicine industries.

• AI Communication Strategy: Developing expertise in responsible AI integration for user-facing content in a highly regulated field.

• Content Strategy & Operations: Building skills in establishing and managing content systems, guidelines, and best practices for a growing organization.

• Product Development Lifecycle: Enhanced understanding of agile product development, user research, and cross-functional team dynamics.

📝 Enhancement Note: The challenges presented are typical of innovative tech companies, particularly in regulated industries like healthcare. These challenges also represent significant growth opportunities for individuals looking to build expertise and influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex technical or scientific information into clear, user-friendly language. What was your process?" (Focus on structured problem-solving, adaptation, and audience awareness).

• "How do you approach maintaining a consistent brand voice across different digital products and platforms, especially when collaborating with diverse teams?" (Highlight your systems thinking, advocacy, and communication strategies).

Company & Culture Questions:

• "What interests you about Atria's mission to improve healthspan and lifespan, and how do you see your role as a UX Writer contributing to that mission?" (Connect your passion and skills to the company's core purpose).

• "How would you handle a situation where a product designer or engineer disagrees with your proposed copy, especially if it impacts functionality or user flow?" (Showcase your collaboration, negotiation, and advocacy skills for user experience).

Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as narratives. Start with the business or user problem, detail your strategic approach and process, showcase the solution (your copy), and conclude with the impact and lessons learned.

• Quantify Impact: Use metrics whenever possible to demonstrate the effectiveness of your work (e.g., % reduction in error rates, % increase in feature adoption, improved user satisfaction scores).

• Show, Don't Just Tell: Display the actual copy in context (screenshots, mockups) and explain your rationale behind specific word choices or content patterns.

• Address AI Integration: If applicable, clearly explain your role in any AI-assisted content projects, including prompt design, editing, and quality assurance.

• Conciseness: Be prepared to present your most impactful work concisely, respecting the interviewers' time.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving abilities, and a deep understanding of how UX writing contributes to both user experience and operational efficiency, especially within the unique context of healthcare and AI.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on Workable.

• Curate & Tailor Your Portfolio: Select 2-3 of your strongest case studies that best align with the requirements, focusing on consumer-facing digital products and demonstrating end-to-end process with measurable impact. Ensure your portfolio clearly showcases your ability to embody Atria's brand voice.

• Optimize Your Resume: Highlight your 5-7 years of UX writing experience, emphasizing achievements in areas like microcopy, content strategy, voice and tone development, and cross-functional collaboration. Quantify your accomplishments wherever possible.

• Prepare Your Narrative: Practice articulating your UX writing philosophy, your approach to complex health information, and your experience with AI in communication. Be ready to walk through your portfolio with clarity and confidence.

• Research Atria: Thoroughly understand Atria's mission, values, and target audience. Prepare thoughtful questions about their product development process, content strategy, and how they envision the role of AI in patient care communication.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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