UX Researcher and Service Designer - Data & AI Products (Public Sector)

📍 Job Overview

Job Title: UX Researcher and Service Designer - Data & AI Products (Public Sector)

Company: Xtremax Pte. Ltd.

Location: Bandung, Indonesia

Job Type: CONTRACTOR

Category: UX/Product Design (with a focus on Data & AI Products)

Date Posted: August 14, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Spearhead end-to-end UX design processes for complex Data and AI products within the public sector.

• Translate intricate business, technical, and user requirements into intuitive user journeys, workflows, and information architectures.

• Collaborate extensively with cross-functional teams, including product managers, engineers, and stakeholders, within an Agile framework to deliver innovative product features.

• Leverage user research, product analytics, and qualitative/quantitative insights to drive iterative design improvements and identify new opportunities.

• Design accessible and inclusive user experiences for data-intensive and AI-enabled applications, adhering to WCAG standards.

📝 Enhancement Note: This role is specifically focused on the intersection of UX/Service Design and the unique challenges of public sector Data and AI products. Candidates should highlight experience with complex systems, data visualization, and potentially government or enterprise-level digital transformation initiatives. The "contractor" employment type suggests a project-based engagement, which might imply a need for adaptable individuals who can quickly integrate into existing teams and deliver on defined project scopes.

📈 Primary Responsibilities

• Lead the entire UX design lifecycle from discovery and research through ideation, prototyping, user testing, and final delivery for Data and AI products.

• Develop comprehensive user journeys, detailed workflows, and robust information architectures that simplify complex requirements and user needs.

• Actively participate in Agile ceremonies and collaborate with product managers, engineers, and stakeholders to define and implement new product features.

• Conduct in-depth user research, analyze product analytics, and gather user feedback to pinpoint usability issues and areas for enhancement.

• Create detailed wireframes, interactive prototypes, and high-fidelity user interfaces using industry-standard tools like Figma.

• Validate design concepts and solutions through rigorous usability testing, stakeholder reviews, and iterative design cycles.

• Craft intuitive and transparent user experiences for data-intensive and AI-driven products, ensuring users understand how the systems work.

• Integrate accessibility principles (WCAG) into the design process to ensure inclusive experiences for all user groups.

• Clearly articulate design rationale, present findings, and recommend solutions to stakeholders and leadership.

• Contribute to the development of reusable design patterns and scalable experiences to support broader agency or user group needs.

📝 Enhancement Note: The responsibilities emphasize a full-stack UX role, requiring proficiency across the entire design process. The focus on "data-intensive and AI-enabled products" and "public-sector" context suggests a need for designers comfortable with complex data visualization, understanding of AI/ML concepts from a user perspective, and navigating the nuances of public sector procurement and implementation cycles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, Psychology, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: Over 5 years of professional experience in UX design, interaction design, product design, or a closely related field, with a proven track record of delivering complex digital products.

Required Skills:

• Demonstrated expertise in leading end-to-end UX design activities, from discovery to delivery.

• Strong portfolio showcasing experience designing enterprise, B2B, or complex workflow-heavy products.

• Deep understanding of user-centered design principles, interaction design methodologies, information architecture, and prototyping techniques.

• Hands-on proficiency with design and collaboration tools such as Figma and Miro.

• Proven experience in conducting user research (qualitative and quantitative) and translating insights into actionable design decisions.

• Ability to distill complex tasks, workflows, and information into simple, intuitive user experiences.

• Excellent communication and stakeholder management skills, with the capacity to clearly articulate design rationale and recommendations.

• Experience working effectively within cross-functional Agile development teams. Preferred Skills:

• Prior experience designing products specifically for data-intensive or AI-driven applications.

• Familiarity with WCAG accessibility standards and a commitment to inclusive design practices.

• Experience working on public-sector digital products, enterprise solutions, or other complex government-related projects.

• Basic understanding of frontend development concepts or technologies.

• Experience designing products intended for reuse across multiple teams, organizations, or diverse user groups.

📝 Enhancement Note: The "over 5 years" requirement aligns with a mid-to-senior level designer. The emphasis on a "strong portfolio demonstrating experience designing enterprise, B2B, or complex workflow-heavy products" is a critical filter. Candidates should prepare to showcase projects that highlight their ability to handle intricate systems, large datasets, and multi-stakeholder environments. The public sector preference is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 complex projects, ideally in enterprise, B2B, or public sector contexts.

• Clearly articulate your role and contributions within each project, detailing your UX/Service Design process.

• Demonstrate the translation of complex requirements into intuitive user journeys, workflows, and information architectures.

• Include examples of wireframes, interactive prototypes, and high-fidelity mockups created using tools like Figma.

• Present case studies that highlight your user research methodologies and how insights informed design decisions.

• Feature examples of usability testing, iteration, and how feedback led to design improvements.

• If applicable, showcase experience with data visualization, dashboards, or AI-driven product interfaces.

• Highlight your approach to accessibility (WCAG) and inclusive design. Process Documentation:

• Your portfolio should implicitly or explicitly detail your approach to the UX design lifecycle:

  • Discovery & Research: Methods used to understand user needs, business goals, and technical constraints.
  • Ideation & Information Architecture: How you structure information and brainstorm solutions.
  • Prototyping & Design: Tools and techniques for creating interactive and visual designs.
  • Testing & Validation: Strategies for user testing and gathering feedback.
  • Delivery & Iteration: Collaboration with engineering and ongoing refinement.

📝 Enhancement Note: For this role, a portfolio is paramount. It needs to go beyond aesthetics and demonstrate a deep understanding of process, problem-solving for complex systems, and user advocacy. Candidates should be ready to walk through their process and explain the "why" behind their design choices, especially concerning data and AI products in a public sector context.

💵 Compensation & Benefits

Salary Range: For a UX Researcher and Service Designer with 5-10 years of experience in Bandung, Indonesia, specializing in Data & AI products for the public sector, the estimated salary range is IDR 20,000,000 - IDR 35,000,000 per month. This estimate is based on industry benchmarks for experienced UX professionals in Indonesia, considering the specialized nature of AI/data products and the public sector context, which can sometimes command slightly higher rates for specialized skills. As a contractor role, this may also be structured as a daily or project rate.

Benefits:

• Meaningful Impact: Opportunity to contribute to digital projects that directly serve government and enterprise clients, leading to tangible improvements in public services and decision-making.

• Culture of Learning: A supportive environment that values curiosity, open communication, and encourages professional development and ownership of work.

• Contractual Engagement: Potential for flexible work arrangements or project-based work, depending on contract specifics.

• Professional Development: Exposure to cutting-edge Data and AI product design challenges within a public sector framework.

Working Hours: The standard working hours for a contractor are typically around 40 hours per week, aligning with typical business operations. However, specific hours may vary based on the project scope and team collaboration needs within the Agile framework. Flexibility may be offered depending on the contract terms.

📝 Enhancement Note: Salary ranges for contractor roles can be highly variable. This estimate is a guideline. The "Meaningful Impact" and "Culture of Learning" are explicitly mentioned as benefits and should be highlighted by candidates as key motivators. The contractor status means standard employee benefits (health insurance, paid time off, etc.) may not be included and would need to be negotiated or covered by the contractor personally.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software, Data & Analytics, Government & Public Sector. Xtremax Pte. Ltd. operates at the intersection of technology development and public service, focusing on building digital products that enhance efficiency and decision-making for government entities.

Company Size: While not explicitly stated, the job posting on Workable suggests a company that is actively hiring and likely has a structured team, possibly ranging from 50-250 employees. This size typically allows for focused teams and direct impact.

Founded: Founded in 2017, Xtremax has a history of building digital solutions, indicating a mature understanding of product development lifecycles and client engagement.

Team Structure:

• This role is part of a product team focused on Data and AI products.

• The UX Designer will likely work closely with Product Managers, Engineers (Frontend and Backend), and potentially Data Scientists.

• Collaboration within cross-functional Agile teams is a core aspect of the team's operational methodology.

• Reporting is likely to a Design Lead or Product Lead within the specific project team. Methodology:

• Agile Development: The team operates within Agile frameworks, emphasizing iterative development, collaboration, and rapid response to change.

• User-Centric Design: A strong focus on understanding user needs and incorporating feedback throughout the design and development process.

• Data-Informed Decisions: Utilizing product analytics and user research to guide design choices for Data and AI products.

• Collaborative Tools: Extensive use of tools like Figma and Miro for design, prototyping, and team collaboration.

Company Website: https://www.xtremax.com/

📝 Enhancement Note: The company's focus on the public sector is a significant cultural and operational differentiator. This implies a need for designers who are patient, thorough, and understand the unique procurement and user adoption challenges within government organizations. The "culture of learning" suggests an environment that encourages continuous improvement and knowledge sharing.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level (5-10 years experience), requiring independent leadership of UX design activities for complex products. It's not an entry-level position and demands a strong portfolio and proven experience.

Reporting Structure: The UX Researcher and Service Designer will report to a Design Lead or Product Lead within their project team. They will work collaboratively within a cross-functional Agile team, interacting daily with Product Managers and Engineers.

Operations Impact: The UX/Service Designer has a direct impact on the usability, accessibility, and effectiveness of Data and AI products used by public sector teams. Their work influences how users interact with critical data and AI tools, thereby affecting decision-making quality, service delivery efficiency, and user adoption rates. Success in this role contributes to Xtremax's mission of delivering impactful digital solutions to government clients.

Growth Opportunities:

• Specialization: Deepen expertise in designing for Data and AI products, becoming a subject matter expert in this niche.

• Leadership: Potentially move into a Senior UX Designer role, leading more complex projects or mentoring junior designers.

• Service Design Expansion: Develop broader service design capabilities, mapping entire user journeys beyond just digital interfaces, which is highly valuable in public sector transformation.

• Cross-functional Skill Development: Gain deeper insights into Agile methodologies, product management, and engineering processes through close collaboration.

• Public Sector Domain Expertise: Become highly proficient in the unique requirements and challenges of designing for government and public sector clients.

📝 Enhancement Note: For a contractor role, "growth" might be defined more by project scope, skill acquisition, and potential for future contract extensions rather than traditional hierarchical promotion paths. However, the experience gained in this role, especially in the specialized public sector Data/AI domain, is highly marketable for future opportunities.

🌐 Work Environment

Office Type: This is an on-site role in Bandung, Indonesia. The work environment will likely be a professional office setting, conducive to collaboration and focused design work.

Office Location(s): Bandung, Indonesia. The specific office address would be provided upon engagement. Bandung is a major city with a growing tech presence.

Workspace Context:

• Collaborative Environment: Expect to work closely with a cross-functional Agile team, utilizing shared digital spaces (Figma, Miro) and potentially physical meeting rooms for brainstorming and critiques.

• Tools & Technology: Access to industry-standard design software (Figma) and collaboration tools will be provided. The environment will support the creation of detailed wireframes, prototypes, and high-fidelity designs.

• Team Interaction: Daily interaction with Product Managers, Engineers, and other stakeholders is expected, fostering a dynamic and communicative work atmosphere.

Work Schedule: As a contractor, the work schedule is expected to be around 40 hours per week, aligning with standard business hours in Indonesia (Asia/Jakarta timezone). Specific daily schedules may offer some flexibility, subject to project needs and team coordination.

📝 Enhancement Note: The on-site requirement is crucial for this role. Candidates should confirm their comfort and ability to work from the Bandung office. The emphasis on collaboration suggests an open office plan or team-based workspaces designed to facilitate communication.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your resume and portfolio to assess experience and alignment with role requirements.

2. Hiring Manager/Team Interview: A discussion focused on your background, motivations, and understanding of UX/Service Design principles. You'll likely be asked to walk through aspects of your portfolio.

3. Design Challenge/Portfolio Deep Dive: This may involve a take-home assignment or an in-depth review of specific portfolio projects. Expect questions about your process, problem-solving approach, and how you handled complex requirements, data, or AI elements.

4. Stakeholder/Team Interview: An opportunity to meet more team members and assess cultural fit and collaboration style. Questions may focus on Agile experience and stakeholder management.

5. Final Decision: Based on overall assessment of skills, experience, portfolio, and cultural fit.

Portfolio Review Tips:

• Structure & Storytelling: Organize your portfolio with clear case studies. For each project, tell a story: the problem, your role, your process, the challenges, your solutions, and the outcomes/impact.

• Process Over Polish: While aesthetics matter, hiring managers are more interested in your thought process, how you approach problems, and your ability to iterate based on feedback and data.

• Highlight Complexity: Specifically choose projects that demonstrate your ability to design for complex systems, data-intensive applications, or AI-driven products. Clearly articulate the complexity and how you simplified it for the user.

• Public Sector/Enterprise Relevance: If possible, include projects with similar constraints or user bases to the public sector.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., increased user adoption, reduced task completion time, improved data accuracy).

• Tool Proficiency: Be ready to discuss your proficiency with Figma and Miro, and how you leverage them in your workflow.

Challenge Preparation:

• If a design challenge is given, understand the problem statement thoroughly.

• Focus on demonstrating your core UX/Service Design process: research, ideation, prototyping, testing.

• For data/AI products, consider how users interact with data, understand AI outputs, and maintain trust.

• If presenting, be concise, articulate your rationale clearly, and be prepared for questions.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on the portfolio. Candidates should prepare to deconstruct their past work and articulate their design decisions with confidence, especially concerning the unique aspects of public sector Data & AI products.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity interface design. Proficiency is a must.

• Miro: Crucial for collaborative ideation, user journey mapping, information architecture visualization, and brainstorming sessions.

• User Research Tools: Experience with tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms).

Analytics & Reporting:

• Familiarity with product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

• Ability to interpret reports and dashboards to identify usability issues and opportunities. CRM & Automation:

• While not primary UX tools, an understanding of how CRM systems (e.g., Salesforce) and automation platforms might influence user workflows or data accessibility could be beneficial.

• Familiarity with project management tools common in Agile environments (e.g., Jira, Asana).

📝 Enhancement Note: The explicit mention of Figma and Miro indicates these are core tools for the role. Candidates should be prepared to discuss their practical application in their workflow and portfolio. Experience with data analytics tools is also highly valued for data-driven design decisions.

👥 Team Culture & Values

Operations Values:

• Meaningful Impact: A core value driving the desire to build products that genuinely serve the public good and improve government services.

• Curiosity & Learning: An environment that encourages asking questions, exploring new ideas, and continuous professional growth.

• Open Communication: Transparency and directness in feedback and discussions, fostering a collaborative atmosphere.

• Ownership: Taking responsibility for one's work, from concept to delivery, and driving projects forward.

• Efficiency & Effectiveness: A focus on delivering high-quality, usable, and accessible digital solutions that meet user needs and business objectives.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Product Managers, Engineers, and other stakeholders is fundamental to the Agile process.

• Iterative Design Culture: Encouragement of feedback loops, design critiques, and iterative refinement of solutions.

• Knowledge Sharing: Active participation in sharing insights, best practices, and learnings within the team and potentially across the organization.

• Problem-Solving Focus: A collective effort to tackle complex design challenges by leveraging diverse perspectives and expertise.

📝 Enhancement Note: The values emphasize a mission-driven and collaborative team. Candidates who thrive in environments where their work has a tangible positive impact and who are eager to learn and contribute to a team's success will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Public Sector Data & AI: Designing intuitive interfaces for complex datasets and AI outputs within a public sector context requires a deep understanding of user needs, data literacy, and trust-building.

• Navigating Stakeholder Needs: Balancing the requirements of various public sector stakeholders, users, and technical constraints can be demanding.

• Agile Iteration with Long Cycles: Public sector projects might sometimes have longer decision-making or procurement cycles, requiring patience and strategic iteration planning within an Agile framework.

• Keeping Pace with AI Advancements: Staying current with evolving AI capabilities and translating them into user-friendly experiences.

Learning & Development Opportunities:

• Specialized Domain Expertise: Becoming an expert in UX for public sector data and AI products, a highly sought-after niche.

• Advanced Design Techniques: Deepening skills in service design, data visualization, and ethical AI design principles.

• Cross-functional Collaboration: Gaining practical experience working closely with engineering and product management in an Agile setting.

• Impactful Project Experience: Building a portfolio with projects that have significant societal impact.

📝 Enhancement Note: Candidates should be prepared to discuss how they would approach these challenges and how they see this role contributing to their professional development. The opportunity lies in mastering a complex and impactful domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate highly complex technical requirements or data into a simple user experience. What was your process, and what was the outcome?" (Focus on your problem-solving and simplification skills)

• "How do you approach user research for products that involve sensitive data or AI-driven decisions, especially in a public sector context?" (Assess your understanding of ethical considerations and user trust)

• "Walk us through a project in your portfolio where you collaborated closely with engineers and product managers in an Agile environment. What was your contribution, and how did you handle disagreements or trade-offs?" (Evaluate your teamwork and Agile experience)

• "Imagine you're designing an AI tool to help public officials make decisions based on large datasets. What are the key UX considerations you would prioritize?" (Test your ability to apply design principles to AI/Data products) Company & Culture Questions:

• "Why are you interested in working on public sector projects specifically with Xtremax?" (Showcase your alignment with their mission and values)

• "How do you approach learning new tools or design methodologies?" (Demonstrate your curiosity and commitment to growth)

• "Describe your ideal team environment and how you contribute to a positive and productive culture." (Assess your collaboration style and cultural fit) Portfolio Presentation Strategy:

• Select Wisely: Choose 2-3 projects that best showcase your skills relevant to this role (complex systems, data/AI, public sector experience if available).

• Tell a Story: Structure your presentation around the problem, your process, your solutions, and the results. Emphasize your role and decision-making at each step.

• Focus on Process: Detail how you arrived at your design solutions, not just what the final designs look like. Explain your research, ideation, and iteration methods.

• Data & AI Emphasis: If you have projects involving data visualization, dashboards, or AI interfaces, highlight them and explain the user challenges and your design approach.

• Be Ready for Q&A: Anticipate questions about your design choices, challenges faced, and how you handled feedback.

📝 Enhancement Note: Preparation should focus on demonstrating a structured design process, an understanding of complex systems, and an ability to articulate design rationale clearly. Candidates should be ready to discuss their experience with data, AI, and the nuances of the public sector.

📌 Application Steps

To apply for this UX Researcher and Service Designer position:

• Submit your application through the provided Workable link.

• Customize Your Resume: Tailor your resume to highlight experience with UX design, service design, data/AI products, public sector projects, Agile methodologies, and specific tools like Figma and Miro. Quantify achievements where possible.

• Curate Your Portfolio: Select and refine your best work that demonstrates your ability to handle complex systems, data-intensive applications, and user-centered design. Ensure clear case studies that articulate your process and impact.

• Prepare Your Narrative: Be ready to discuss your portfolio projects in detail during interviews, focusing on your problem-solving approach, design rationale, and collaborative experience.

• Research Xtremax: Understand the company's mission, their work in the public sector, and their values. Prepare thoughtful questions for the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.