Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Qantas Group

Location: Adelaide, South Australia, Australia

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-09-09

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end design and delivery of innovative mobile application experiences, transforming complex customer and business challenges into actionable solutions.

• Collaborate closely with Product and Engineering teams to define problems, explore creative solutions, and bring outstanding outcomes to life within a squad environment.

• Utilize AI-enabled tools to drive efficiency and innovation in design activities, including insight synthesis, exploration, prototyping, and seamless handover to developers.

• Champion the Qantas design system, ensuring all solutions meet brand, accessibility (WCAG 2.0 AA), and quality standards.

📝 Enhancement Note: This role is positioned as a senior Product Designer, emphasizing leadership in end-to-end product development and the strategic integration of AI tools. The focus on a "Product and Innovation Centre" in Adelaide suggests a forward-thinking environment prioritizing rapid iteration and customer-centric solutions.

📈 Primary Responsibilities

• Lead the discovery, research, planning, and execution phases for new mobile app features and improvements.

• Translate complex customer needs and business objectives into intuitive and user-centric design solutions.

• Develop wireframes, prototypes, user stories, and conduct user testing to validate design concepts.

• Create and maintain user interface (UI) design patterns and contribute to the evolution of the design system.

• Facilitate design thinking workshops and collaborative sessions with cross-functional teams (Product, Engineering, Marketing, etc.).

• Ensure adherence to usability and accessibility standards (WCAG 2.0 AA) across all digital products.

• Leverage AI tools (e.g., Figma plugins, ClaudeCode, Cursor) for design exploration, code generation, and efficient handover to development.

• Analyze user feedback and performance data to iterate on designs and drive continuous improvement.

• Communicate design concepts, rationales, and outcomes effectively to diverse stakeholders, adapting communication style as needed.

• Stay abreast of current digital design trends, emerging technologies, and best practices in mobile app and conversational interface design.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic influence, with a strong emphasis on collaborative agile environments and the innovative use of AI in the design process.

🎓 Skills & Qualifications

Education: Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field. Bachelor's degree is typically expected.

Experience: 5+ years of experience in Service Design, UX Design, UI Design, CX Design, or a similar role, with a demonstrated focus on native mobile applications.

Required Skills:

• Proven experience in end-to-end product design, from discovery to delivery and iteration.

• Strong proficiency in UX/UI design principles and methodologies.

• Expertise in modern design tools such as Figma and Miro.

• Experience with AI-powered design tools for insight synthesis, prototyping, and code generation (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).

• Deep understanding of mobile app design, conversational interfaces, and other digital platforms.

• Knowledge of usability and accessibility standards, including WCAG 2.0 AA.

• Experience with modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.

• Ability to conduct user research, concept development, wireframing, persona creation, user stories, and user testing.

• Experience developing and promoting a product vision collaboratively.

• Strong facilitation skills for workshops and stakeholder meetings.

• Excellent communication skills, with the ability to present design concepts to technical and non-technical audiences.

• Demonstrated logical reasoning, sound decision-making, and problem-solving abilities, including numerical analysis and error resolution.

• Ability to identify and address flawed logic and resolve design errors. Preferred Skills:

• Experience with Adobe Creative Suite.

• Familiarity with collaboration tools like JIRA and Confluence for project management and documentation.

• Experience in Service Design, mapping customer journeys across multiple touchpoints.

• Understanding of front-end development principles to facilitate seamless handover to developers.

• Ability to solve high-impact design challenges within large, complex organizations.

📝 Enhancement Note: The requirements emphasize practical, hands-on experience with a strong emphasis on AI tool integration, agile methodologies, and stakeholder management, indicating a need for a designer who can operate autonomously and collaboratively within a fast-paced environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies, detailing your role, process, and impact.

• Include examples of mobile app designs, demonstrating user-centricity and innovative solutions.

• Highlight your experience with AI tools in the design process, illustrating how they enhanced efficiency or outcomes.

• Present wireframes, user flows, interactive prototypes, and final UI designs.

• Demonstrate understanding and application of accessibility standards (WCAG 2.0 AA).

• Clearly articulate problem statements, design decisions, and quantifiable results or learnings. Process Documentation:

• Provide evidence of your involvement in design thinking workshops and agile ceremonies (Scrum, Kanban).

• Include examples of user research methodologies and synthesis reports.

• Showcase your approach to collaboration with product managers, engineers, and stakeholders.

• Detail your process for iterating on designs based on user feedback and data analysis.

• Illustrate your methods for handing off design assets and specifications to development teams, especially leveraging AI-generated code snippets.

📝 Enhancement Note: A strong portfolio demonstrating practical application of AI in design, adherence to accessibility standards, and successful collaboration within agile teams will be crucial for this role. Case studies should clearly articulate the problem, your process, and the measurable impact of your design solutions.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 5+ years of experience in Adelaide, Australia, the estimated annual salary range is AUD $100,000 - $140,000. This estimate considers the cost of living in Adelaide, the specialized skills required (including AI integration), and the employer's industry (aviation/travel).

Benefits:

• Heavily discounted air travel within Australia and internationally for employees, family, and friends.

• Exclusive deals on accommodation and holidays.

• 18 weeks paid parental leave.

• Option to purchase additional paid leave.

• Access to thousands of rewards through partnerships, including discounts on shopping, food and wine, insurance, health, and wellbeing services.

• Salary packaging program (e.g., motor vehicles, portable electronic devices, professional memberships).

• Support for wellbeing, including mental health resources and interactive wellbeing apps.

• Access to tailored nutrition plans.

• Opportunities for professional development, coaching, and formal learning programs.

Working Hours: Full-time, typically around 37.5-40 hours per week. While the role is on-site, Qantas offers flexible working opportunities that may be discussed during the interview process, balancing operational needs with employee flexibility.

📝 Enhancement Note: The salary estimate is based on research of similar roles in Adelaide, Australia, considering the specified experience level and the inclusion of specialized AI skills. Benefits are comprehensive, with a strong emphasis on travel-related perks and work-life balance support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation, Travel & Tourism. Qantas is Australia's largest airline and a significant player in the global travel industry, known for its extensive network and customer service.

Company Size: Large Enterprise (Qantas Group is a major publicly listed company with tens of thousands of employees globally). This means opportunities for structured career progression, extensive resources, and cross-departmental collaboration.

Founded: 1920. Qantas has a long and established history, providing a stable yet dynamic work environment with a focus on innovation and customer experience.

Team Structure:

• The Product Designer will be part of a new Product and Innovation Centre in Adelaide, indicating a dedicated unit focused on digital transformation and customer-centric solutions.

• The role operates within a "squad environment," suggesting agile, cross-functional teams comprising Product Managers, Engineers, Designers, and potentially other specialists.

• Reporting lines are likely within the digital product development hierarchy, with potential interaction with senior leadership in product and innovation. Methodology:

• Emphasis on agile methodologies (Lean, Design Thinking, Scrum, Kanban) for rapid development and iteration.

• Focus on Human-Centered Design (HCD) principles to ensure solutions meet evolving consumer needs.

• Integration of AI-enabled tools to enhance efficiency and innovation across the product lifecycle.

• Data-driven decision-making, utilizing customer feedback and performance metrics to guide design choices.

Company Website: https://www.qantas.com/

📝 Enhancement Note: The company culture at Qantas, particularly within its new innovation hub, is likely to be a blend of established corporate structure and agile startup-like innovation. The emphasis on customer experience and digital transformation is a key driver.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level indicates a significant degree of autonomy, responsibility for complex projects, and the ability to influence design direction and strategy. It implies mentorship of junior team members and a key role in shaping product vision.

Reporting Structure: The role is situated within a "squad environment" and a new Product and Innovation Centre. The Product Designer will report to a Product Lead or Head of Design within this centre, collaborating closely with Product Managers and Engineering Leads.

Operations Impact: The Product Designer's work will directly impact customer satisfaction, user engagement with mobile applications, and ultimately contribute to Qantas's digital transformation goals and revenue generation through improved customer experiences and conversion rates. The strategic use of AI is expected to drive efficiency and innovation, further impacting business outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like conversational design, AI-driven design, or accessibility for complex systems.

• Leadership: Progress into Lead Product Designer, Design Manager, or Head of Product roles within the innovation centre or broader Qantas digital teams.

• Cross-functional Mobility: Opportunities to move into Product Management, UX Research, or specialized roles within the wider Qantas Group.

• Skill Development: Continuous learning through formal programs, AI tool adoption, and exposure to cutting-edge design challenges.

📝 Enhancement Note: This role offers substantial growth potential within a large, established organization undergoing digital transformation. The emphasis on AI and innovation provides a unique opportunity for career advancement in a rapidly evolving field.

🌐 Work Environment

Office Type: On-site at the new Product and Innovation Centre in Adelaide. This suggests a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): Adelaide, South Australia. This location offers a balance of urban amenities, a lower cost of living compared to major Australian cities, and access to natural environments, promoting a good work-life balance.

Workspace Context:

• A highly collaborative environment with open-plan seating, dedicated workshop spaces, and access to the latest design and prototyping tools.

• The workspace will be equipped with modern technology, including AI-enabled design software and collaboration platforms (Miro, Figma, JIRA, Confluence).

• Opportunities for frequent interaction with cross-functional teams (Product, Engineering, UX Research, Marketing) to ensure alignment and drive cohesive product development.

• The new centre signifies a commitment to modern work practices and employee experience.

Work Schedule: Full-time, typically adhering to standard business hours for the Adelaide region. While the role is on-site, Qantas offers flexibility, which may include arrangements for work-life balance, though core hours will be necessary for squad collaboration.

📝 Enhancement Note: The Adelaide location and the focus on a new innovation centre suggest a positive and modern work environment that balances professional demands with a high quality of life.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with AI tool usage.

• Portfolio Presentation & Technical Interview: A deep dive into selected case studies, focusing on your design process, problem-solving approach, collaboration within agile teams, and practical application of AI tools. Be prepared to discuss specific design decisions and their impact.

• Workshop/Challenge: A practical exercise, potentially involving problem-solving, ideation, or a design critique, likely simulating a real-world challenge faced by the team. This may include using AI tools.

• Stakeholder/Team Interviews: Conversations with Product Managers, Engineering Leads, and other team members to assess cultural fit, collaboration style, and communication skills.

• Final Interview: Discussion with senior leadership to confirm suitability for the role and discuss career aspirations.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies, each detailing the problem, your role, process, AI tool utilization, design solutions, and measurable outcomes or learnings.

• AI Integration: Explicitly highlight how you've used AI tools (e.g., ClaudeCode, Cursor, Figma plugins) to enhance your workflow, accelerate prototyping, or improve design outputs. Provide concrete examples.

• User-Centricity & Accessibility: Demonstrate a strong focus on user needs and adherence to WCAG 2.0 AA standards throughout your case studies.

• Collaboration: Show evidence of your ability to work effectively within cross-functional, agile teams.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant projects and insights.

Challenge Preparation:

• Agile Scenarios: Prepare for challenges that involve rapid problem-solving within time constraints, reflecting agile methodologies.

• AI Application: Anticipate questions or tasks that require you to think about how AI can be leveraged to solve design problems or improve processes.

• Stakeholder Communication: Practice articulating your design rationale and solutions clearly and persuasively, as if presenting to various stakeholders.

• Company Context: Research Qantas's current digital initiatives, customer challenges, and their commitment to innovation and AI.

📝 Enhancement Note: The interview process will heavily scrutinize practical application of AI in design, collaborative skills within agile squads, and the ability to translate complex problems into user-centered solutions for a large organization.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for UI design, prototyping, and collaboration. Proficiency with its AI plugins is highly valued.

• Miro: Essential for collaborative whiteboarding, ideation, journey mapping, and workshop facilitation.

• Adobe Creative Suite: May be used for specific graphic design tasks or asset creation.

• AI-Powered Design Tools: Practical experience with tools like ClaudeCode, Cursor, Lovable for code generation, insight synthesis, and accelerated prototyping.

Analytics & Reporting:

• JIRA: For agile project management, tracking tasks, bugs, and sprint progress.

• Confluence: For documentation, knowledge sharing, and project specifications.

• While not explicitly listed, familiarity with analytics platforms (e.g., Google Analytics, Amplitude) for understanding user behavior and performance metrics would be beneficial for data-informed design. CRM & Automation:

• Not directly specified as a primary tool for the Product Designer, but understanding how designs integrate with CRM systems and automated workflows is an advantage.

📝 Enhancement Note: A strong command of modern design and collaboration tools is expected, with a specific emphasis on practical, hands-on experience with AI integration within these tools.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A primary focus on understanding and meeting evolving customer needs through intuitive and valuable digital experiences.

• Innovation & Curiosity: Encouragement to explore new ideas, experiment with emerging technologies like AI, and drive continuous improvement.

• Collaboration & Teamwork: A strong emphasis on working effectively within agile squads and cross-functionally with various departments.

• Efficiency & Agility: Commitment to lean principles and agile methodologies to deliver solutions faster and adapt to changing requirements.

• Quality & Excellence: Upholding high standards for design, usability, accessibility, and brand representation.

Collaboration Style:

• Highly collaborative, working within dedicated agile squads and engaging regularly with Product Managers, Engineers, and other stakeholders.

• Open to feedback and constructive criticism, with a culture of shared learning and continuous improvement.

• Proactive communication and facilitation to ensure alignment and drive decision-making.

• Emphasis on transparent processes and knowledge sharing through tools like JIRA and Confluence.

📝 Enhancement Note: The culture is likely a dynamic mix of corporate standards from Qantas and the fast-paced, innovative spirit of a new Product and Innovation Centre, with a strong emphasis on agile collaboration and leveraging technology.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Legacy Systems: Designing for a large, established organization may involve integrating new experiences with existing infrastructure and processes.

• AI Integration Complexity: Effectively leveraging AI tools to genuinely enhance design outcomes rather than just adopting them superficially.

• Cross-Functional Alignment: Ensuring design vision and execution are aligned across diverse teams and stakeholder groups with potentially competing priorities.

• Scalability & Performance: Designing mobile experiences that are not only user-friendly but also performant and scalable for a large user base.

• Keeping Pace with Technology: Continuously learning and adapting to the rapid evolution of design tools, AI capabilities, and mobile platform standards.

Learning & Development Opportunities:

• AI Specialization: Opportunities to become an expert in applying AI to product design workflows.

• Leadership Development: Pathways to lead design initiatives, mentor junior designers, and progress into management roles.

• Industry Exposure: Participation in design conferences, workshops, and access to Qantas's extensive learning and development programs.

• Cross-Disciplinary Learning: Gaining insights into airline operations, customer loyalty programs, and other facets of the Qantas business to inform design.

📝 Enhancement Note: The challenges present significant opportunities for professional growth, particularly in the rapidly evolving field of AI-assisted design and large-scale product development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI tools to significantly improve your design process or a project outcome. What were the results?"

• "How would you approach designing a new feature for the Qantas mobile app that aims to increase customer loyalty, considering our existing user base and competitive landscape?"

• "Walk us through your process for collaborating with engineers and product managers to ensure a smooth design handover, especially when leveraging AI-generated code."

• "How do you ensure your designs meet accessibility standards (WCAG 2.0 AA) for a diverse user base, and how might AI assist in this process?" Company & Culture Questions:

• "What interests you about working for Qantas and specifically in our new Product and Innovation Centre in Adelaide?"

• "How do you contribute to a positive and collaborative team environment, especially within an agile squad?"

• "How do you stay updated on the latest design trends and AI technologies, and how do you advocate for their adoption?"

• "Describe a situation where you had to influence stakeholders with differing opinions on a design direction. What was your approach?" Portfolio Presentation Strategy:

• AI Focus: Dedicate a specific section or highlight within case studies how AI tools were used, the challenges faced, and the benefits achieved. Use visual examples of AI-generated outputs if applicable.

• Process Clarity: Clearly articulate your design thinking process, showing how you moved from problem identification to solution. Emphasize user research, ideation, prototyping, testing, and iteration.

• Impact Metrics: Quantify the impact of your designs whenever possible (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion time). If direct metrics aren't available, discuss learnings and potential impact.

• Storytelling: Frame your case studies as compelling narratives that showcase your problem-solving skills, creativity, and ability to deliver value.

📝 Enhancement Note: Be prepared to demonstrate practical, hands-on experience with AI tools in your design workflow. Showcase your ability to translate complex business needs into user-centric, accessible, and innovative mobile experiences within an agile, collaborative environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the SmartRecruiters platform.

• Portfolio Customization: Tailor your portfolio to highlight at least one case study that prominently features your use of AI tools in the design process, demonstrating innovation and efficiency gains.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience in UX/UI/Service Design, specifically mentioning mobile app design, agile methodologies, and any experience with AI-powered design tools. Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio, focusing on your design process, problem-solving skills, and how you leverage AI. Prepare to discuss Qantas's digital presence and potential design challenges.

• Company Research: Familiarize yourself with Qantas's brand, recent digital initiatives, and their stated commitment to innovation and customer experience. Understand the strategic importance of the Adelaide Product and Innovation Centre.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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