UX Designer II - AI Experiences

📍 Job Overview

Job Title: UX Designer II - AI Experiences

Company: 7-Eleven

Location: Irving, TX, United States

Job Type: Full time

Category: User Experience (UX) Design / Artificial Intelligence (AI)

Date Posted: 2026-08-19

Experience Level: Mid-Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive, human-centered user experiences specifically for Artificial Intelligence (AI) powered features and services across multiple digital platforms, including web, mobile, and conversational interfaces.

• Translate complex machine learning capabilities and AI-driven workflows into simplified, user-friendly interactions that foster trust and understanding.

• Collaborate closely with cross-functional teams, including AI/ML engineers, data scientists, product managers, and researchers, to define and deliver innovative AI-enabled product experiences.

• Champion responsible AI principles, ensuring that designs prioritize transparency, explainability, accessibility, and ethical considerations throughout the user journey.

• Contribute to the end-to-end product design lifecycle, from initial concept and discovery through detailed design, prototyping, user validation, and implementation support.

📝 Enhancement Note: While the core role is UX Design, the emphasis on AI Experiences, Human-AI Interaction (HAI), and specific AI tools (Windsurf, Codex, Claude) positions this as a specialized UX role within the growing field of AI product development, requiring a blend of design thinking and an understanding of AI capabilities and ethical considerations.

📈 Primary Responsibilities

• Design user flows, wireframes, and high-fidelity prototypes for AI-powered features across mobile applications, responsive web platforms, and conversational interfaces.

• Develop and refine conversational AI experiences, including chat interfaces, AI copilots, virtual assistants, personalized recommendations, and AI-assisted user journeys.

• Conduct thorough usability testing and user research to evaluate customer interactions with AI systems, identifying areas for improvement and optimization.

• Partner with AI/ML engineers and data scientists to understand technical constraints and opportunities, translating complex AI functionalities into actionable design solutions.

• Advocate for and integrate responsible AI design principles, ensuring designs promote user trust, transparency, and explainability in AI-driven outputs.

• Contribute to the evolution and application of cross-platform design systems, ensuring consistency and scalability for AI-enabled user experiences.

• Analyze user behavior data, product metrics, and research insights to inform iterative design improvements and optimize AI-powered features.

• Present design concepts, prototypes, and strategic recommendations to product teams, leadership, and other key stakeholders.

• Collaborate with engineering teams during the implementation phase to ensure design fidelity and adherence to usability standards.

📝 Enhancement Note: The responsibilities highlight a proactive approach to AI product development, emphasizing the need for a UX designer who can not only create interfaces but also understand the underlying AI technology and its ethical implications. The focus on "simplifying complex workflows" and "building trust in intelligent systems" points to a strategic role in user adoption of AI.

🎓 Skills & Qualifications

Education: Bachelor's Degree (4-year) in Human-Computer Interaction (HCI), Design, Computer Science, Psychology, or a related field.

Experience: 3+ years of relevant professional experience in UX design, with a significant portion focused on digital product design.

Required Skills:

• Advanced proficiency in design and prototyping tools such as Figma and FigJam for wireframing, user flow creation, prototyping, and collaborative design documentation.

• Strong understanding of design system principles, component-based design, and the ability to effectively leverage and contribute to established design systems.

• Proven experience designing AI-powered user experiences, including conversational interfaces, AI copilots, generative AI workflows, and AI-assisted user journeys.

• Familiarity with Human-AI Interaction (HAI) principles, focusing on user trust, transparency, explainability, and responsible AI design practices.

• Experience conducting usability studies and gathering customer insights through methodologies such as UserTesting.com or similar platforms.

• Strong skills in interaction design, information architecture, journey mapping, and problem-solving.

• Knowledge of accessibility standards (WCAG) and inclusive design best practices to ensure equitable user experiences.

• Ability to synthesize research findings, analytical data, and stakeholder input into actionable and user-centered design solutions.

• Excellent communication and collaboration skills, with experience working effectively within cross-functional teams in an Agile product development environment. Preferred Skills:

• Working knowledge of AI-enabled tools such as Windsurf, Codex, and Claude to support design exploration, rapid iteration, and prototyping.

• Experience identifying gaps in existing component libraries and proposing enhancements to senior designers and engineering teams.

• Experience designing seamless user experiences across web, mobile, and responsive digital platforms.

📝 Enhancement Note: The explicit mention of Figma/FigJam and specific AI tools (Windsurf, Codex, Claude) indicates a requirement for hands-on technical proficiency. The emphasis on HAI principles and responsible AI suggests a need for designers who can navigate the ethical complexities of AI integration.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end UX design process for digital products, with a strong emphasis on AI-driven features or complex problem-solving.

• Clearly articulate your role and contributions within each project, particularly in areas involving AI, conversational design, or human-AI interaction.

• Demonstrate your process for user research, ideation, wireframing, prototyping, usability testing, and iteration.

• Highlight how you incorporated user feedback and data analytics to refine designs and improve user outcomes.

• Include examples of your work with design systems and how you ensured consistency across platforms.

• For AI-specific projects, explain how you addressed challenges related to transparency, trust, and explainability. Process Documentation:

• Provide examples of how you document your design process, including user flows, wireframes, prototypes, and research findings.

• Showcase your approach to collaborating with cross-functional teams, such as AI/ML engineers and product managers, throughout the design lifecycle.

• Illustrate your methods for measuring the impact of your designs, particularly for AI-enabled features, using relevant UX metrics and business KPIs.

📝 Enhancement Note: For a UX Designer role with an AI focus, the portfolio should not just showcase visual design but critically, the process behind creating user-centered AI experiences. This includes demonstrating how research and user feedback informed the design of complex AI interactions and how ethical considerations were integrated.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer II with 3+ years of experience in the Dallas-Fort Worth metropolitan area, the estimated annual salary range is $85,000 - $115,000. This range accounts for the specialized nature of AI experiences and the required technical proficiencies.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401k) with company match.

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and continuing education in UX and AI.

• Employee discounts on 7-Eleven products and services.

• Potential for performance-based bonuses.

Working Hours: Standard full-time work schedule, typically 40 hours per week, with potential for some flexibility depending on project needs and team collaboration requirements.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for a UX Designer II role in Irving, TX, considering the specialized AI experience requirement. Actual compensation may vary based on the candidate's specific experience, skills, and the company's compensation philosophy. The provided link for benefits offers a general overview; specific details should be confirmed directly with 7-Eleven.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail / Convenience Stores / Food & Beverage. 7-Eleven is a global leader in the convenience retail sector, known for its extensive network of stores and commitment to innovation.

Company Size: Large enterprise (likely 10,000+ employees globally, with a significant corporate workforce). This size implies structured processes, potential for large-scale impact, and a diverse range of professional opportunities.

Founded: 1927. With a long history, 7-Eleven has a strong brand presence and a legacy of evolving to meet consumer needs, now focusing on technological advancements to enhance customer experience.

Team Structure:

• The UX Designer II will likely be part of a dedicated Product Design or User Experience team, potentially within a larger Digital Product or Technology department.

• This team will likely collaborate closely with Product Management, AI/ML Engineering, Data Science, and Engineering teams, operating within an Agile framework.

• Reporting structure will probably involve a UX Lead, Design Manager, or Director of Product Design. Methodology:

• Data-Driven Design: Emphasis on using user research, analytics, and A/B testing to inform design decisions and measure impact.

• Agile Development: Collaboration within iterative development cycles, requiring adaptability and frequent communication.

• User-Centered Approach: Commitment to understanding and meeting customer needs through intuitive and effective design solutions.

• Innovation Focus: A drive to leverage new technologies, such as AI, to revolutionize customer experiences.

Company Website: https://www.7-eleven.com/

📝 Enhancement Note: 7-Eleven's transition into leveraging AI for customer experiences signifies a move towards a more tech-forward culture. The company's vast scale offers significant opportunities for a UX Designer to impact millions of customers globally.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Designer II," indicating a mid-level position. It requires demonstrated proficiency and the ability to work independently on defined projects, contributing to strategic design discussions and mentoring junior designers. It's a step towards senior-level responsibilities.

Reporting Structure: The UX Designer II will likely report to a UX Manager or Lead Designer, who in turn reports to a Director or VP of Product/Design. Collaboration will be extensive with Product Managers and AI/ML leads.

Operations Impact: The UX Designer II will directly influence how millions of customers interact with 7-Eleven's digital products and services, particularly through AI. Their work will be critical in driving customer adoption of new AI features, enhancing convenience, and differentiating 7-Eleven in a competitive market. Success will be measured by user engagement, satisfaction, and the successful integration of AI into everyday customer journeys.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI/ML UX, conversational design, generative AI interfaces, and human-AI interaction principles.

• Leadership Development: Progress to a Senior UX Designer role, leading complex projects, mentoring junior designers, and contributing more significantly to design strategy.

• Cross-Functional Mobility: Potential to move into Product Management or specialized AI product roles, leveraging deep understanding of user needs and AI capabilities.

• Design System Contribution: Take a lead role in evolving and managing the company's design system for AI experiences.

📝 Enhancement Note: The "II" designation implies a solid foundation with room for growth. The AI focus presents a unique opportunity to specialize in a cutting-edge field, making this role attractive for long-term career development within UX and technology.

🌐 Work Environment

Office Type: The role is based at the 7-Eleven Support Center (SSC) in Irving, TX, indicating a corporate office environment. This typically means a professional setting designed for collaboration and focused work.

Office Location(s): SSC Irving, TX. This is a dedicated corporate support center, suggesting a stable and well-equipped workspace.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, brainstorming areas, and open spaces to facilitate team collaboration.

• Technology Access: Expect access to necessary hardware, software licenses (including Figma, FigJam, etc.), and robust IT support.

• Team Interaction: Opportunities to work closely with product managers, engineers, researchers, and other designers, fostering a dynamic and interactive work environment.

• Hybrid Potential: While listed as on-site, large corporate environments often offer hybrid work arrangements. Specific details would need to be confirmed.

Work Schedule: The role is full-time, typically 40 hours per week. While the core hours are standard, the Agile nature of product development may require occasional flexibility to meet project deadlines or accommodate cross-time zone collaborations.

📝 Enhancement Note: The "SSC Irving TX" location suggests a centralized hub for corporate functions, implying a professional and resource-rich environment conducive to design work and team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant UX design experience and AI-specific skills.

• Portfolio Review: You will likely be asked to present your portfolio, highlighting 2-3 key projects. Be prepared to discuss your process, decision-making, and impact, especially concerning AI-driven features.

• Technical/Design Interview: A conversation with UX team members or hiring managers to dive deeper into your design process, problem-solving abilities, and understanding of AI/HAI principles. This may include whiteboarding exercises or design challenges.

• Cross-Functional Interview: An opportunity to meet with potential collaborators from Product Management, Engineering, or Data Science to assess teamwork and communication skills.

• Final Interview: A discussion with senior leadership to evaluate overall fit, strategic thinking, and alignment with company culture.

Portfolio Review Tips:

• AI Focus: Ensure at least one case study prominently features AI-driven experiences, detailing the challenges and solutions related to user interaction with intelligent systems.

• Process Clarity: Clearly articulate your UX process for each project, from discovery to delivery, emphasizing how you translated user needs into functional designs.

• Quantify Impact: Whenever possible, use metrics (e.g., engagement rates, task completion times, satisfaction scores) to demonstrate the success of your designs.

• Design System Integration: Show how you utilized or contributed to design systems and maintained consistency across platforms.

• Storytelling: Frame your projects as narratives, explaining the problem, your approach, the solutions you designed, and the outcomes achieved.

Challenge Preparation:

• AI Use Cases: Be ready to discuss potential AI applications within the retail/convenience store context and how UX can enhance them.

• Problem-Solving Scenarios: Practice articulating how you would approach designing for ambiguity or complex AI functionalities.

• Ethical AI: Prepare to discuss your understanding of responsible AI design and how you would address ethical considerations in your work.

📝 Enhancement Note: The emphasis on AI experiences means interviewers will likely probe deeply into your understanding of Human-AI Interaction, your ability to design for transparency and trust, and your experience with relevant AI tools and concepts. A strong portfolio showcasing these elements is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma & FigJam: Advanced proficiency required for wireframing, prototyping, user flows, design documentation, and collaborative ideation.

• Prototyping Tools: Experience with tools beyond Figma for creating interactive prototypes (e.g., InVision, Axure, or advanced Figma prototyping features).

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, or similar platforms for conducting usability studies and gathering qualitative feedback.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel) to interpret user behavior data and inform design decisions.

• Understanding of how to collaborate with data analysts to define key metrics for AI-driven features. CRM & Automation:

• While not directly a CRM role, understanding how UX integrates with customer data and CRM systems can be beneficial for designing personalized experiences.

• Awareness of automation principles in design workflows and how AI itself can automate user tasks. AI-Specific Tools (Preferred/Working Knowledge):

• Windsurf, Codex, Claude: Experience or familiarity with these or similar AI-powered tools for design exploration, rapid iteration, and prototyping.

📝 Enhancement Note: The explicit mention of Figma/FigJam and "working knowledge" of AI tools like Windsurf, Codex, and Claude are critical technical requirements. Candidates should be prepared to discuss their experience and comfort level with these specific technologies.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of 7-Eleven customers through intuitive and effective digital experiences.

• Innovation: A drive to explore and implement new technologies, especially AI, to enhance convenience and create unique customer value.

• Collaboration: A strong emphasis on working effectively across diverse teams (product, engineering, data science) to achieve shared goals.

• Data-Driven Decision Making: Utilizing insights from research and analytics to guide design choices and measure impact.

• Ethical Design: A commitment to responsible AI principles, ensuring transparency, fairness, and user trust in all AI-powered features.

Collaboration Style:

• Agile & Iterative: Teams likely work in short sprints, requiring frequent communication, feedback loops, and adaptability.

• Cross-Functional Partnership: Close collaboration with Product Managers to define requirements, AI/ML Engineers to understand capabilities, and Researchers to validate designs.

• Open Communication: An environment that encourages sharing ideas, constructive feedback, and open discussion about design challenges and solutions.

• Shared Ownership: A culture where teams collectively own the success of the product, fostering a sense of shared responsibility.

📝 Enhancement Note: 7-Eleven's culture, as implied by its innovation focus and broad customer base, likely values efficiency, customer satisfaction, and adaptability. The integration of AI suggests a forward-thinking approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Ambiguity: Navigating the complexities and potential unpredictability of AI models to create consistently reliable user experiences.

• Building User Trust in AI: Overcoming potential user skepticism or fear of AI by designing for transparency, explainability, and control.

• Balancing Innovation with Usability: Integrating cutting-edge AI features without overwhelming or confusing the user, especially within a convenience retail context.

• Cross-Platform Consistency: Ensuring a seamless and coherent user experience for AI features across various devices and interaction types (web, mobile, voice).

• Rapid Technological Evolution: Staying abreast of fast-paced advancements in AI and UX best practices to ensure designs remain relevant and effective.

Learning & Development Opportunities:

• AI/ML UX Specialization: Access to training and projects focused on the unique challenges and opportunities of designing for artificial intelligence.

• Design System Expansion: Opportunity to contribute to and lead the development of design system components specifically for AI interactions.

• Cross-Functional Exposure: Deepen understanding of AI/ML technologies, product strategy, and data science through close collaboration.

• Industry Conferences & Workshops: Potential to attend events focused on UX, AI, and emerging technologies.

• Mentorship: Opportunities to learn from senior designers and leaders within 7-Eleven's product organization.

📝 Enhancement Note: The challenges highlight the cutting-edge nature of this role. Successfully navigating these will provide significant opportunities for professional growth in a high-demand specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature. What were the key challenges, and how did you address them from a UX perspective?"

• "How do you ensure transparency and build trust when users interact with AI systems?"

• "Imagine we want to use AI to personalize customer recommendations in our mobile app. Walk us through your design process from ideation to testing."

• "How would you approach designing a conversational interface for customer support or order placement?" Company & Culture Questions:

• "What interests you about 7-Eleven and our approach to innovation, particularly with AI?"

• "How do you typically collaborate with AI/ML engineers and data scientists?"

• "Describe a situation where you had to advocate for a user-centered design decision that was met with resistance."

• "How do you stay updated on the latest trends in UX design and artificial intelligence?" Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline the problem, your role, the design process, key decisions, trade-offs, solutions (show visuals!), and outcomes (quantify impact).

• AI Deep Dive: For AI projects, explicitly discuss your approach to HAI principles, transparency, and user control. Use visuals to illustrate conversational flows or AI-generated outputs.

• Tool Proficiency: Be ready to discuss your experience with Figma/FigJam and any AI tools mentioned.

• Conciseness: Focus on the most impactful aspects of your work and be mindful of time.

📝 Enhancement Note: Prepare specific examples that demonstrate your understanding of Human-AI Interaction, your ability to translate technical AI capabilities into user-friendly features, and your experience with relevant design tools and methodologies.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight your experience with UX design, AI experiences, Figma/FigJam proficiency, and any work with conversational or generative AI. Quantify achievements where possible.

• Portfolio Preparation: Ensure your portfolio is up-to-date and includes 2-3 strong case studies showcasing your UX process, particularly any projects involving AI, complex workflows, or design systems. Be ready to present these.

• Interview Practice: Prepare to discuss your experience with AI/HAI, your design process, and how you handle cross-functional collaboration. Practice answering common UX and AI design interview questions.

• Company Research: Familiarize yourself with 7-Eleven's current digital offerings and their stated commitment to innovation. Understand their position in the convenience retail market and how AI could enhance their customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.