UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Stedin

Location: Rotterdam, Blaak 8 (Kantoor functie), South Holland, Netherlands

Job Type: Full-Time

Category: Product Design & User Experience

Date Posted: April 24, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (50% office, 50% remote)

🚀 Role Summary

• Design and develop user-friendly digital solutions and applications that support the energy transition and enhance the work of field technicians and customers.

• Collaborate with cross-functional teams, including IT, business, and field service, to translate user needs and business goals into practical, inclusive, and efficient designs.

• Contribute to the development and maintenance of Stedin's design system, ensuring a consistent and cohesive user experience across all digital products.

• Conduct thorough user research, usability testing, and analysis to inform design decisions and gather insights for product improvement.

• Leverage AI tools to accelerate the ideation and planning process, transforming concepts into actionable plans and usable designs.

📝 Enhancement Note: While the title is "UX Designer," the responsibilities heavily lean into product design, service design, and a strong emphasis on user-centricity within a utility and energy transition context. The role requires a blend of hands-on design execution and strategic thinking.

📈 Primary Responsibilities

• Design intuitive and efficient digital applications for field technicians, streamlining their daily tasks and improving operational effectiveness.

• Develop engaging and user-friendly digital customer environments, enabling both residential and business clients to manage their energy services independently.

• Actively participate in the creation and evolution of Stedin's design system, ensuring brand consistency and design scalability.

• Conduct user research, including interviews and usability testing, to gather actionable insights and validate design concepts with target user groups.

• Translate user needs and business objectives into tangible design artifacts such as sketches, wireframes, mockups, and interactive prototypes using Figma.

• Collaborate closely with Product Owners, developers, and other stakeholders during refinement and sprint meetings to ensure alignment and timely delivery of design solutions.

• Propose and implement innovative solutions for data visualization and other digital product enhancements.

• Explore and integrate AI tools to optimize the design process and accelerate the development of usable plans and concepts.

📝 Enhancement Note: The responsibilities highlight a practical, hands-on approach to design, with a significant focus on fieldwork and direct user engagement. The mention of "energy transition" and "field technicians" suggests a need for domain understanding and empathy for users in operational environments.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 4 years of progressive experience as a UX Designer, demonstrating expertise across the entire design process.

• Minimum of 2 years of experience applying Service Design principles and methodologies.

Required Skills:

• UX Design: Comprehensive understanding and practical application of UX design principles, methodologies, and best practices.

• Service Design: Demonstrated experience in mapping service blueprints, understanding customer journeys, and designing holistic service experiences.

• Figma Proficiency: Expert-level skills in using Figma for wireframing, prototyping, and creating high-fidelity designs.

• Design Systems: Experience in contributing to or utilizing design systems for consistent and scalable UI/UX.

• User Research: Ability to plan, conduct, and analyze user research, including interviews, surveys, and usability testing.

• Wireframing & Prototyping: Strong capability in translating concepts into detailed wireframes and interactive prototypes.

• Dutch Language Proficiency: Excellent command of the Dutch language (C2 level) for effective communication with internal teams and stakeholders.

• Collaboration & Communication: Ability to communicate design concepts clearly, actively seek feedback, and collaborate effectively with diverse teams.

Preferred Skills:

• Experience in the energy sector or utility industry.

• Familiarity with data visualization techniques and tools.

• Understanding of Agile/Scrum methodologies and sprint cycles.

• Experience with AI tools for design, concept generation, or research analysis.

📝 Enhancement Note: The requirement for C2 Dutch language proficiency is critical and suggests the role involves significant direct interaction with Dutch-speaking users and internal teams. The emphasis on Service Design and AI integration indicates a forward-thinking approach to design challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 4 years of UX and Service Design work.

• Demonstrations of the entire design process, from user needs analysis and business goal translation to concept development and final design.

• Specific case studies highlighting the application of Service Design principles and the creation of detailed user journeys and service blueprints.

• Examples of wireframes, mockups, and interactive prototypes created in Figma, showcasing design evolution and problem-solving.

• Evidence of utilizing AI tools in the design process, with explanations of how they contributed to efficiency or improved outcomes.

Process Documentation:

• Case studies should clearly outline the problem statement, the design process followed, the tools and methodologies used (including Service Design and AI), the user research conducted, and the final outcomes.

• Emphasis on demonstrating how user needs were translated into practical, efficient, and inclusive digital solutions.

• Ability to articulate the impact of design decisions on user experience and business objectives, ideally with quantifiable results.

📝 Enhancement Note: The portfolio is a critical component, and candidates must be prepared to present detailed case studies that span the full design lifecycle, with a specific focus on Service Design and the innovative use of AI tools. The expectation is a strong narrative demonstrating problem-solving and impact.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Personal Budget (24%): This flexible allowance includes 8% holiday pay and can be used for additional salary, or up to 35.5 days of extra leave.

• Annual Sport Allowance: €700 (gross) per year for personal energy-related expenses like gym memberships or sports equipment.

• Holiday Days: 24.5 vacation days per year.

• Pension Scheme: Contribution to the ABP pension fund, with Stedin covering 70% of the premium.

• Home Office Facilities: Modern remote work setup and a daily home office allowance of €2.40.

• Commuting Allowance: A free public transport pass (also usable in free time) or a flexible travel scheme with extra compensation for cycling.

• Training & Development: Access to events, knowledge sessions, and training programs for continuous professional growth.

Working Hours:

• Standard 40-hour work week. Flexibility for 32 or 36-hour work weeks is possible.

• Hybrid work model: 50% office, 50% remote.

📝 Enhancement Note: The salary is presented as a maximum, and actual compensation will depend on the candidate's experience and demonstrated skills. The "personal budget" offers significant flexibility for employees to tailor their compensation and benefits package. The hybrid work arrangement is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy Infrastructure / Utility Services. Stedin is a grid operator responsible for the energy infrastructure in parts of the Netherlands.

Company Size: Stedin is a significant organization, likely employing over 1000 people, indicated by the structured recruitment process and benefits offered.

Founded: Founded in 2001, Stedin has a history of managing and developing energy networks, now focusing on the challenges of the energy transition.

Team Structure:

• You will be part of the Design team, specifically the UX Design group, which is described as enthusiastic and growing.

• Collaboration extends across IT, business departments, and field service operations, requiring cross-functional teamwork.

Methodology:

• The team emphasizes collaboration, knowledge sharing, and continuous learning and improvement.

• Design work is integrated into Agile/Scrum processes, with participation in refinements and sprint meetings.

• User research and testing are core components of the design methodology, ensuring designs are practical and user-centric.

• There is an openness to new perspectives and ideas, fostering an inclusive design culture.

Company Website: [You would typically find this at stedin.net or a similar domain, but it's not explicitly provided in the input. The input does provide stedin.wd3.myworkdayjobs.com as the source domain, implying stedin.net is the corporate domain.]

📝 Enhancement Note: Stedin's mission is tied to the critical societal task of the energy transition, which provides a strong sense of purpose for employees. The company culture values collaboration, continuous learning, and diverse perspectives, which are key for innovative design work.

📈 Career & Growth Analysis

Operations Career Level: This role is for a Mid-Level UX Designer, requiring 4+ years of experience and a solid understanding of the full design lifecycle, including Service Design and AI integration. It implies a level of autonomy and the ability to mentor or guide less experienced designers.

Reporting Structure: You will report into the UX Design team, working closely with Product Owners and development teams. While not explicitly stated, there is likely a Design Lead or Manager overseeing the UX function.

Operations Impact: The UX Designer's work directly impacts the efficiency of field technicians, the ease of use for customers managing their energy, and the overall digital transformation efforts of Stedin. Contributions to the design system ensure consistency and scalability, impacting all digital touchpoints. The role is crucial in making complex energy transition processes more accessible and manageable through intuitive digital interfaces.

Growth Opportunities:

• Skill Advancement: Deepen expertise in UX, Service Design, and AI applications within the design context. Opportunities to lead design initiatives for specific products or features.

• Cross-functional Exposure: Gain experience working with various departments (IT, Business, Field Service), understanding broader business challenges and how design contributes to solutions.

• Design System Contribution: Play a key role in shaping and expanding the company's design system, a high-visibility contribution.

• Leadership Potential: With proven success, opportunities may arise for Senior UX Designer roles, design leadership, or specialization in areas like user research or interaction design.

• Continuous Learning: Access to training, knowledge sessions, and industry events to stay current with UX trends and technologies.

📝 Enhancement Note: The role offers a clear path for growth within a vital industry. The emphasis on Service Design and AI suggests opportunities to become a specialist in cutting-edge design practices. The hybrid work model and focus on work-life balance also contribute to a positive career environment.

🌐 Work Environment

Office Type: Stedin has a modern office environment in Rotterdam, described as being in the "heart of Rotterdam" near the Markthal. The office is designed to accommodate hybrid work, with collaborative spaces.

Office Location(s): The primary office location mentioned is Rotterdam, Blaak 8. This is a central and well-connected location.

Workspace Context:

• Collaborative Spaces: The office environment encourages interaction and knowledge sharing among UX colleagues and other teams.

• Tools & Technology: Access to modern design tools, likely including Figma and other relevant software, as well as Stedin's internal systems.

• Hybrid Flexibility: The 50% office/50% remote split allows for focused work at home and collaborative engagement at the office. The office is easily accessible via public transport.

Work Schedule: The hybrid model allows for flexibility in structuring the work week, balancing office presence with remote work. Standard working hours apply, but the overall arrangement supports work-life integration.

📝 Enhancement Note: The office location in Rotterdam is a significant perk, offering access to amenities and excellent public transport. The hybrid model is well-defined, indicating a mature approach to flexible working arrangements that balances collaboration with individual focus time.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV and motivation letter, including a link to your portfolio.

• Online Assessment: An online assessment will be conducted prior to the selection day.

• Selection Day (May 20, 2026): This is a full-day event (09:00-17:00) held at the Rotterdam office. It includes:

  • Short introduction and overview of the day's schedule.
  • Interview: A structured interview likely focusing on experience, skills, and cultural fit.
  • Case Study: A practical design challenge or case study to assess problem-solving skills, design approach, and ability to apply knowledge.

• Final Feedback: Feedback will be provided by Friday, May 22, 2026.

Portfolio Review Tips:

• Curate Thoughtfully: Select 2-3 of your strongest projects that best demonstrate your UX and Service Design skills, particularly those involving complex problem-solving or significant impact.

• Highlight the Process: For each project, clearly articulate the problem, your role, the methodologies used (especially Service Design and AI), your design decisions, user research insights, and the final outcome.

• Showcase Figma & Design Systems: Include specific examples of your work in Figma and how you've utilized or contributed to design systems.

• Quantify Impact: Whenever possible, provide metrics or qualitative feedback that demonstrates the success and impact of your designs.

• Prepare to Discuss AI Integration: Be ready to explain how you've used AI in your design process and the benefits it brought.

• Storytelling: Frame your projects as compelling narratives that showcase your problem-solving abilities and design thinking.

Challenge Preparation:

• Understand the Context: Research Stedin's mission, current projects, and the challenges in the energy transition.

• Service Design Focus: Be prepared for a case study that might involve mapping out a service, identifying pain points, and proposing design solutions.

• Problem-Solving: Practice breaking down complex problems, defining user needs, and ideating solutions under time constraints.

• Presentation Skills: Rehearse presenting your work and ideas clearly and concisely, as you will be presenting your case study and portfolio.

📝 Enhancement Note: The selection day is a comprehensive evaluation process. Candidates should prepare thoroughly for both the interview and the case study, ensuring their portfolio is readily accessible and their presentation skills are sharp. The inclusion of an online assessment and a full selection day indicates a rigorous hiring process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required for wireframing, prototyping, and design creation. Proficiency is essential.

• Design Systems: Experience with utilizing and contributing to design systems.

• AI Tools: Mentioned as a requirement, implying familiarity with AI-powered design assistants, research tools, or concept generation platforms.

Analytics & Reporting:

• While not explicitly listed, a UX Designer in this role would likely interact with analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and performance metrics.

CRM & Automation:

• Not directly specified for the UX Designer role, but understanding how designs integrate with underlying CRM or automation systems could be advantageous for context.

📝 Enhancement Note: Figma is the core design tool. The emphasis on AI integration suggests an openness to adopting new technologies to improve the design workflow. While specific analytics tools aren't listed, understanding how to interpret data to inform design is a general expectation for mid-level UX professionals.

👥 Team Culture & Values

Operations Values:

• Collaboration: Strong emphasis on working together with UX colleagues, developers, and business stakeholders to achieve common goals.

• Continuous Improvement: A culture that encourages learning, feedback exchange, and iterative refinement of processes and designs.

• User-Centricity: A deep commitment to understanding and addressing user needs to create practical and impactful solutions.

• Impact-Driven: A focus on designing solutions that contribute to Stedin's mission of accelerating the energy transition and improving operational efficiency.

• Inclusivity: Valuing diverse perspectives and ensuring designs are practical and accessible for all users.

Collaboration Style:

• Proactive Engagement: Actively seeking out conversations with colleagues to spar ideas, get feedback, and share knowledge.

• Cross-functional Integration: Working closely with product teams, IT, and business units to ensure designs align with broader objectives.

• Openness to Feedback: A culture where feedback is welcomed and used constructively for design iteration and personal growth.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings within the design team and across the organization.

📝 Enhancement Note: The team culture appears to be supportive, collaborative, and focused on making a tangible difference. The blend of individual contribution and team synergy is highlighted as key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Effectively translating diverse user requirements and complex business objectives into cohesive and usable digital solutions.

• Designing for a Technical Audience: Creating intuitive interfaces for field technicians who may have varying levels of technical proficiency and operate in demanding environments.

• Integrating AI: Successfully incorporating AI tools into the design workflow and demonstrating their value without compromising user experience or ethical considerations.

• Navigating a Dynamic Industry: Adapting designs to the evolving landscape of the energy transition and new technological advancements.

Learning & Development Opportunities:

• Specialization: Opportunity to become a subject matter expert in Service Design or AI-driven design within the energy sector.

• Mentorship: Potential to learn from experienced UX designers and contribute to the development of junior team members.

• Industry Exposure: Participation in relevant industry events, conferences, and workshops to stay abreast of the latest trends in UX, Service Design, and energy technology.

• Formal Training: Access to company-sponsored training programs and educational resources to enhance skills and knowledge.

📝 Enhancement Note: The role presents exciting challenges in a rapidly evolving field. The company's commitment to learning and development, coupled with the innovative aspects of the role (Service Design, AI), provides a strong foundation for professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you solved using Service Design principles. What was your process, and what was the outcome?"

• "How have you incorporated AI tools into your UX design workflow? Can you provide a specific example of how it improved efficiency or design quality?"

Company & Culture Questions:

• "What excites you about Stedin's mission to accelerate the energy transition, and how do you see UX design contributing to that?"

• "How do you approach collaboration with developers and product owners, especially when design recommendations are challenged?"

Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly define the problem, your role, the process (emphasizing Service Design and AI), your design decisions, user research, and the final impact.

• Show, Don't Just Tell: Use visuals effectively, walking through wireframes, prototypes, and final designs in Figma. Explain your rationale behind key design choices.

• Quantify Results: Whenever possible, present metrics or user feedback that demonstrate the success of your designs.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, user research methodologies, and the challenges encountered.

• Connect to Stedin: Briefly explain how your skills and experience are relevant to Stedin's specific challenges and goals.

📝 Enhancement Note: Candidates should prepare to articulate their design process with a strong emphasis on user-centricity, Service Design, and AI integration. The interview will likely assess not only technical skills but also cultural fit, problem-solving abilities, and enthusiasm for Stedin's mission.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Workday link, ensuring you include your CV and a motivation letter.

• Portfolio Customization: Select 2-3 of your most relevant UX and Service Design projects. Tailor your portfolio presentation to highlight your experience with Figma, design systems, user research, and AI integration, as well as your ability to translate user needs into practical solutions for a utility context.

• Resume Optimization: Ensure your resume clearly outlines your 4+ years of UX design experience and 2+ years of Service Design experience. Use keywords from the job description such as "UX Designer," "Service Design," "Figma," "Wireframing," "User Research," and "AI."

• Interview Preparation: Practice articulating your design process, problem-solving skills, and how you would contribute to Stedin's mission. Prepare specific examples for behavioral questions and be ready to present your portfolio case studies with confidence.

• Company Research: Familiarize yourself with Stedin's role as a grid operator, the challenges of the energy transition in the Netherlands, and their commitment to user-centric digital solutions. Understand their values and culture to demonstrate alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.