UX Designer II

📍 Job Overview

Job Title: UX Designer II

Company: FourLeaf Federal Credit Union

Location: Bethpage, NY, USA

Job Type: FULL_TIME

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-05-28

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• Drive intuitive and frictionless experiences across FourLeaf's digital platforms by leading the creation and refinement of design concepts, mockups, and prototypes.

• Provide strategic input on visual experiences and ensure design enhancements are carried through to development.

• Define and measure user journey goals, analyzing performance data to drive recommendations and improve conversion rates.

• Leverage analytics and heatmapping tools to understand user behavior, identify journey gaps, and optimize product design according to business needs and technical constraints.

• Act as a key UX partner to cross-functional teams, ensuring the delivery of the best possible user and brand experience for credit union members.

📝 Enhancement Note: While the core responsibilities lean heavily into UX/UI design, the mention of "Marketing" experience and "conversion where possible" suggests a strong GTM (Go-To-Market) and user acquisition/retention focus within the digital product strategy. This role is critical for driving member engagement and digital adoption, directly impacting the credit union's growth and member satisfaction metrics.

📈 Primary Responsibilities

• Lead the end-to-end design process, from concept ideation to high-fidelity mockups and interactive prototypes for digital products, ensuring seamless handoff to development teams.

• Develop and present strategic design recommendations to stakeholders, influencing the product roadmap and visual direction.

• Define key performance indicators (KPIs) for user journeys, conduct in-depth analysis using analytics and heatmapping tools, and translate findings into actionable design improvements.

• Conduct user research and usability testing to validate iterative design solutions, ensuring they meet user needs and business objectives.

• Collaborate closely with Product Owners, developers, and marketing teams to translate business requirements into user-centered design solutions.

• Utilize data analytics (e.g., Google Analytics) and user behavior tools (e.g., heatmaps) to identify pain points and opportunities for optimization within user flows.

• Ensure consistency in content hierarchies, structured models, and overall user experience across all digital touchpoints.

• Actively participate in cross-functional meetings, providing UX expertise and advocating for user-centric design principles.

• Maintain awareness of website accessibility standards (ADA) and integrate them into design solutions.

📝 Enhancement Note: The emphasis on "defining journey goals and measuring their output" and "analysis of journey performance and driving recommendations" indicates a strong focus on data-driven design and performance optimization, which is a hallmark of effective Revenue Operations and Digital Marketing Operations roles.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of experience in a UX/UI Design role, with a strong emphasis on digital product design and user experience strategy.

• Proven experience in Marketing, with a focus on digital channels and user engagement.

Required Skills:

• Design & Prototyping: Mastery of design and prototyping tools such as Figma, Sketch, Adobe XD, and Adobe Illustrator.

• Visual Design: Strong visual design skills, including typography, layout, composition, and interface design principles.

• User Journey Mapping: Ability to define, map, and analyze complex user journeys.

• Data Analysis: Proficiency in utilizing analytics tools (e.g., Google Analytics) and heatmapping tools (e.g., Mouseflow, Crazy Egg, HotJar) to inform design decisions.

• Communication: Excellent presentation and public speaking skills, with the ability to articulate complex design problems and solutions effectively to diverse audiences.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to balance user needs with technical constraints and business objectives.

• Mobile Design: Familiarity with mobile-first design principles and responsive design best practices.

• Accessibility: Knowledge of website accessibility standards (e.g., ADA compliance).

• Microsoft Office Suite: Proficiency in standard office productivity software.

Preferred Skills:

• Experience with website development technologies such as HTML and WordPress.

• Understanding of SEO principles and their impact on user experience.

• Experience in agile development environments.

📝 Enhancement Note: The requirement for "5+ years in Marketing" alongside UX/UI design experience, coupled with the emphasis on conversion and user journeys, suggests this role bridges traditional UX with elements of growth marketing and digital product management, a common intersection in modern GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/UI design projects, demonstrating expertise in creating intuitive and engaging digital experiences.

• Case studies that highlight your role in defining user journeys, conducting data analysis (including analytics and heatmapping), and implementing design solutions that improved key metrics (e.g., conversion rates, user engagement, task completion).

• Examples of wireframes, mockups, and interactive prototypes created using industry-standard tools (Figma, Sketch, Adobe XD).

• Projects that illustrate problem-solving skills, balancing user needs with technical and business constraints.

Process Documentation:

• Evidence of clearly documented design processes, from user research and ideation through to testing and implementation.

• Examples of how you have collaborated with development teams to ensure design integrity and successful product launches.

• Documentation of A/B testing or iterative design improvements based on performance data.

📝 Enhancement Note: For a role with a strong analytical component, the portfolio should emphasize data-driven decision-making and quantifiable results. Applicants should be prepared to discuss the specific metrics they influenced and how they used data to justify design choices.

💵 Compensation & Benefits

Salary Range: $84,061.00 - $100,874.00 annually.

Benefits:

• Comprehensive Medical, Dental, and Vision Coverage.

• 401K Plan with Employer Match, supporting long-term financial planning.

• Reimbursement Programs to support professional development and well-being.

• Wellness Programs designed to promote employee health and work-life balance.

• Annual Performance-Based Bonus, rewarding contributions to company success.

• Tuition Reimbursement, fostering continuous learning and career advancement.

Working Hours:

• Typically 40 hours per week. This role offers flexible work options, including the possibility of a remote setup, allowing for a dynamic work schedule that supports work-life integration.

📝 Enhancement Note: The salary range provided is aligned with mid-level UX Designer roles in the New York metropolitan area, considering the specified experience level and industry. The inclusion of a performance-based bonus and tuition reimbursement indicates a company culture that values employee growth and rewards achievement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Credit Union)

Company Size: The input data does not specify exact employee count, but "midsize workplaces" and "award-winning place to work" suggest a company with a significant employee base, likely several hundred to a few thousand, fostering a collaborative yet structured environment.

Founded: Over 80 years ago, indicating a stable, established financial institution with a long-standing commitment to its members and community.

Team Structure:

• The UX Designer will likely be part of a Digital Product or Marketing team, working closely with Product Owners, Developers, and potentially other designers.

• This role requires partnership with cross-functional teams across the organization, implying a collaborative structure where design input is valued.

Methodology:

• Data-driven decision-making is a core component, utilizing analytics and heatmapping tools to understand user behavior and optimize digital experiences.

• A user-centered design approach is paramount, focusing on creating intuitive and frictionless experiences for credit union members.

• Iterative design and continuous improvement are expected, with regular testing and validation of design solutions.

• Collaboration and communication are key, with regular interaction with business units and cross-functional teams.

Company Website: fourleaffcu.com

📝 Enhancement Note: As a credit union, FourLeaf Federal Credit Union likely prioritizes member service and community impact. The "award-winning place to work" status suggests a positive and supportive internal culture that values employee well-being and professional development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a UX Designer II, indicating an intermediate to senior level of expertise. It requires significant autonomy in design execution and a strategic contribution to product direction, moving beyond basic task completion to proactive problem-solving and influence.

Reporting Structure: The UX Designer will likely report to a Design Manager, Head of Digital Experience, or a Senior Product Manager. They will collaborate extensively with Product Owners and development teams, requiring strong stakeholder management skills.

Operations Impact: The UX Designer's work directly impacts member acquisition, engagement, and retention through improved digital experiences. By optimizing user journeys and conversion rates, this role contributes significantly to the credit union's digital growth, operational efficiency, and overall member satisfaction, aligning closely with GTM and Revenue Operations objectives.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific UX/UI areas, such as user research methodologies, accessibility standards, or advanced prototyping techniques.

• Leadership Potential: Potential to grow into a Senior UX Designer role, lead design projects, mentor junior designers, or transition into a Product Management or Design Lead position within the organization.

• Cross-Functional Exposure: Opportunities to gain broader experience in digital product development, marketing, and financial services operations through close collaboration with various departments.

• Specialization: Potential to specialize in areas like mobile UX, financial product design, or user research.

📝 Enhancement Note: The combination of UX/UI skills with a marketing background and a focus on data-driven optimization presents a strong growth path towards roles in Digital Product Management, Growth Design, or even GTM Strategy, where user experience directly fuels business outcomes.

🌐 Work Environment

Office Type: The job description explicitly offers flexible work options, including a remote setup. This suggests a hybrid or fully remote-friendly environment, catering to modern work preferences.

Office Location(s): The primary location is Bethpage, NY, USA. While remote work is an option, candidates may be expected to be within commuting distance for occasional in-office collaboration or team events.

Workspace Context:

• Collaboration: Expected to collaborate closely with Product Owners, developers, and marketing teams, suggesting an environment that values teamwork and open communication.

• Tools & Technology: Access to industry-standard design and analytics tools (Figma, Sketch, Adobe XD, Google Analytics, heatmapping tools) will be integral to the workspace.

• Team Interaction: Opportunities for "Water Cooler Chats with executive teammates" and participation in company events like "Food truck days" indicate a culture that fosters informal interaction and team building.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• The flexible work options (including remote) allow for a degree of autonomy in managing daily schedules, provided that team collaboration and project deadlines are met.

📝 Enhancement Note: The emphasis on flexible work options, including remote, is a significant draw for operations professionals who often value autonomy and work-life balance. This aligns with modern expectations for roles in tech-adjacent fields.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess relevant experience and design skills. Be prepared to discuss your background and interest in FourLeaf.

• Portfolio Presentation: A session where you will walk through selected case studies from your portfolio, highlighting your design process, problem-solving approach, and the impact of your work. Focus on data-driven decisions and quantifiable results.

• Technical/Skills Interview: Questions assessing your proficiency with design tools, understanding of UX principles, and experience with analytics and heatmapping tools.

• Cross-Functional Interview: An opportunity to discuss your collaboration style, experience working with developers and Product Owners, and how you approach balancing user needs with business goals.

• Cultural Fit Interview: An assessment of your alignment with FourLeaf's values, including their commitment to members, community, and creating a great place to work.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly articulate the problem, your solution, and the measurable results achieved (e.g., "Increased conversion by X%," "Reduced task completion time by Y seconds," "Improved user satisfaction scores by Z points").

• Showcase Process: Detail your design process, including user research, ideation, wireframing, prototyping, and testing methodologies. Explain why you made certain design choices.

• Tool Proficiency: Highlight your expertise with relevant design and analytics tools. Be ready to demonstrate specific features or workflows if asked.

• Storytelling: Frame your projects as compelling narratives that showcase your problem-solving abilities and strategic thinking.

• Tailor to Finance: If possible, include projects relevant to the financial services industry or demonstrate an understanding of the unique user needs and regulatory considerations in this sector.

Challenge Preparation:

• Be prepared for a design challenge that may involve analyzing a user flow, identifying UX issues, and proposing solutions.

• Practice articulating your thought process clearly and concisely, as if presenting to stakeholders with varying levels of technical understanding.

• Consider how you would leverage data and analytics to inform your proposed solutions.

📝 Enhancement Note: Given the role's emphasis on data and conversion, interviewers will likely probe deeply into how candidates use analytics and user feedback to drive design decisions and achieve business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (one or more), Adobe Illustrator. Proficiency in at least one primary tool is essential, with familiarity with others being a plus.

• User Behavior Analysis: Google Analytics (essential for understanding user flows and website performance), and heatmapping tools such as Mouseflow, Crazy Egg, or HotJar.

Analytics & Reporting:

• Web Analytics: Google Analytics for tracking user behavior, traffic sources, and conversion funnels.

• Data Visualization: While not explicitly mentioned, candidates may be expected to use or interpret data presented in dashboards or reports.

CRM & Automation:

• While not a direct requirement for this UX role, an understanding of how UX impacts CRM performance and marketing automation workflows would be beneficial. Familiarity with how design choices affect lead generation and member onboarding processes is a plus.

📝 Enhancement Note: The explicit mention of specific design and analytics tools is crucial. Candidates should ensure their resumes and portfolios clearly highlight experience with these technologies, as they are key requirements for this position.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A deep commitment to understanding and serving the financial needs of credit union members, ensuring all digital experiences are intuitive and beneficial.

• Data-Driven Excellence: A strong emphasis on using data analytics, user feedback, and performance metrics to inform design decisions and drive continuous improvement.

• Innovation & Efficiency: A drive to adopt new technologies and methodologies to create seamless, efficient digital experiences that enhance member convenience and internal operations.

• Collaboration & Partnership: A belief in working closely with cross-functional teams (Product, Development, Marketing) to achieve shared goals and deliver cohesive user experiences.

• Integrity & Trust: Upholding the high standards of trust and security expected within the financial services industry.

Collaboration Style:

• Cross-Functional Integration: The UX Designer is expected to be an integral part of cross-functional teams, contributing design expertise from the early stages of product development.

• Feedback Exchange: An open culture for constructive feedback on designs and processes, encouraging continuous learning and refinement.

• Knowledge Sharing: A willingness to share insights from user research and analytics with team members to foster a collective understanding of user needs and best practices.

📝 Enhancement Note: The values listed reflect a blend of industry-specific requirements (financial services, member trust) and modern tech-oriented operational principles (data-driven, collaboration, efficiency).

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Needs: Effectively balancing the needs of credit union members, business objectives, and technical constraints to create optimal digital solutions.

• Data Interpretation: Translating complex user behavior data from analytics and heatmapping tools into clear, actionable design improvements.

• Stakeholder Alignment: Gaining consensus and buy-in from diverse stakeholders with varying priorities and technical understanding.

• Evolving Digital Landscape: Staying abreast of rapid changes in UX/UI best practices, design tools, and digital technologies within the financial services sector.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX research methodologies, accessibility standards (WCAG), or specific design software features.

• Industry Conferences: Opportunities to attend UX design or financial technology conferences to gain insights and network.

• Mentorship: Potential for mentorship from senior design or product leaders within the organization.

• Project Variety: Exposure to a wide range of digital products and member journeys within the credit union's offerings, allowing for broad skill development.

📝 Enhancement Note: The challenges highlight the strategic and analytical aspects of the role. The growth opportunities emphasize continuous learning and career progression within a stable financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data from analytics or heatmapping tools to significantly improve a user journey. What was the problem, your solution, and the outcome?" (Focus on your process, the data used, and quantifiable results.)

• "How do you approach balancing the needs of the user with the business objectives and technical limitations of a financial product?" (Prepare examples of trade-offs and your decision-making process.)

Company & Culture Questions:

• "What do you know about FourLeaf Federal Credit Union and why are you interested in working here, specifically in the financial services sector?" (Research the company's mission, values, recent awards, and community involvement.)

• "How do you contribute to a collaborative team environment, especially when working with developers and Product Owners?" (Provide examples of your communication and partnership skills.)

Portfolio Presentation Strategy:

• Select Wisely: Choose 2-3 projects that best showcase your skills relevant to this role, particularly those involving data analysis, conversion optimization, or financial products.

• Structure Your Narrative: For each project, clearly outline: The Problem, Your Role, The Process (Research, Ideation, Design, Testing), The Solution, and The Results (quantified impact).

• Highlight Data: Emphasize how data (analytics, heatmaps, user feedback) informed your design decisions at each stage.

• Be Concise and Engaging: Present clearly and confidently, allowing time for questions. Practice your delivery to ensure it flows smoothly.

• Showcase Tool Proficiency: Be ready to briefly demonstrate key aspects in your chosen design tools if appropriate.

📝 Enhancement Note: Interviewers will be looking for candidates who can clearly articulate their design process, demonstrate strong analytical skills, and show how their UX expertise directly contributes to business goals like member engagement and conversion within the financial services context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided UltiPro link.

• Tailor Your Resume: Ensure your resume highlights your 5+ years of marketing and UX/UI design experience, specifically mentioning your proficiency with Figma, Google Analytics, and experience with user journey mapping and conversion optimization. Quantify achievements wherever possible.

• Curate Your Portfolio: Select case studies that best demonstrate your ability to create intuitive digital experiences, use data to drive design decisions, and solve complex user problems, ideally with examples relevant to financial services or similar regulated industries.

• Prepare for Portfolio Presentation: Practice walking through your selected portfolio pieces, focusing on your process, data-driven insights, and measurable outcomes. Be ready to discuss how your work aligns with FourLeaf's mission and values.

• Research FourLeaf: Understand their commitment to members, community, and their recent awards. Prepare thoughtful questions about the team, role, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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