UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Citi

Location: Irving, Texas, United States

Job Type: Full time

Category: Digital Design Engineering / User Experience

Date Posted: 2026-08-26

Experience Level: 6-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the research, analysis, and design of intuitive and user-friendly digital products and systems for a global financial institution.

• Collaborate closely with product managers, engineers, and business stakeholders to translate complex requirements into seamless user experiences.

• Drive user-centered design processes, from discovery and research to high-fidelity prototyping and detailed design handoffs.

• Ensure all digital products adhere to accessibility standards (ADA/WCAG) and contribute to the evolution of Citi's design system.

• Champion the value of UX within the organization, fostering a culture of user-centricity and design excellence.

📝 Enhancement Note: This role is positioned as a senior-level "User Experience Lead Analyst," indicating a significant level of autonomy and responsibility in driving design strategy and execution. The emphasis on enterprise-scale projects and contributing to design standards suggests a need for strong leadership potential and a deep understanding of complex system design within the financial services sector.

📈 Primary Responsibilities

• Plan and execute comprehensive UX research methodologies, including user interviews, usability testing, and persona development, to deeply understand client needs and pain points.

• Define information architecture (IA), user flows, and journey maps to create clear, logical, and efficient navigation and interaction models for digital products.

• Develop wireframes, interactive prototypes, and high-fidelity mockups using industry-standard tools such as Sketch, Figma, Axure, and the Adobe suite, effectively communicating design concepts.

• Collaborate with Product and Technology teams to co-create innovative solutions, ensuring alignment with business objectives and technical feasibility.

• Conduct rigorous testing of designs, interpret data-driven insights, and iterate on designs to optimize usability and user satisfaction.

• Contribute to and leverage Citi's established design system, ensuring visual consistency, brand adherence, and efficient design scalability across all digital touchpoints.

• Prepare and deliver detailed design specifications and assets for development teams, ensuring a smooth and accurate implementation of the intended user experience.

• Provide ongoing UX support to development teams, conducting regular design reviews to maintain design integrity and address any implementation challenges.

• Stay abreast of emerging UX trends, best practices, and new design tools, continuously seeking opportunities to enhance design quality and innovation.

• Ensure all designs meet stringent ADA and WCAG accessibility standards, promoting inclusivity and compliance for all users.

• Manage project timelines effectively, proactively identifying and mitigating risks to ensure timely delivery of design deliverables.

• Mentor and guide junior UX designers, fostering their professional development and upholding design quality standards within the team.

• Actively participate in the wider UX community of practice, sharing knowledge, insights, and contributing to the collective growth of UX expertise at Citi.

• Identify and resolve design and technical conflicts collaboratively with colleagues and stakeholders, promoting constructive dialogue and effective problem-solving.

• Advocate for user experience principles and demonstrate the tangible business value of UX to various organizational levels.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic thinking, hands-on design execution, and cross-functional leadership. The expectation to "lead meetings," "identify metrics," "confidently challenge substandard work," and "promote the value of UX" indicates a senior role requiring strong communication, influencing, and problem-solving skills beyond just design execution.

🎓 Skills & Qualifications

Education:

• Bachelor’s/University degree required; Master’s degree preferred.

• At least one formal UX qualification (e.g., certification, degree specialization) is mandatory. Experience:

• 6-10 years of relevant professional experience in User Experience design.

• Demonstrated experience on complex, enterprise-scale design projects, preferably within the financial services industry.

• Proven track record of successfully delivering high-quality digital products from concept to implementation. Required Skills:

• Expert proficiency in professional design and prototyping tools such as Sketch, Figma, AdobeXD, Axure, and InVision.

• Extensive experience in creating and utilizing design systems to ensure consistency and efficiency.

• Deep understanding of UX research methodologies, including user interviews, usability testing, persona creation, and journey mapping.

• Strong knowledge of accessibility standards, including ADA and WCAG, and their practical application in design.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and influence stakeholders effectively.

• Strong analytical and problem-solving skills with a keen attention to detail. Preferred Skills:

• Experience in the banking or finance industry, understanding its unique user needs and regulatory landscape.

• Basic understanding of HTML/CSS development to facilitate effective collaboration with engineering teams.

• Active participation in external UX groups or communities, demonstrating a commitment to professional development and industry engagement.

• Experience with data analysis and the ability to define and track UX-related metrics to inform design decisions.

📝 Enhancement Note: The explicit requirement for a formal UX qualification, combined with 6-10 years of experience and enterprise-scale project background, positions this as a mid-to-senior level role. The preference for finance industry experience and HTML/CSS skills indicates a desire for candidates who can quickly integrate and contribute meaningfully within Citi's specific operational context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing a range of complex, enterprise-scale digital design projects, highlighting your role and contributions.

• Include detailed case studies that illustrate your process from problem definition and user research through to solution design and implementation support.

• Showcase proficiency in creating wireframes, interactive prototypes, and high-fidelity designs using industry-standard tools.

• Provide examples of how you have utilized or contributed to design systems, demonstrating an understanding of consistency and scalability.

• Clearly articulate the impact of your design solutions, ideally with quantifiable metrics or user feedback demonstrating improved usability, efficiency, or client satisfaction. Process Documentation:

• Examples of how you have planned and executed UX research, including methodologies used and key insights derived.

• Documentation of user journeys, information architecture, and personas developed for complex projects.

• Evidence of design system contributions, such as style guides, component libraries, or pattern documentation.

• Demonstrate your approach to design handoffs to development teams, including the types of documentation and assets provided.

• Showcase your understanding of accessibility standards and how you integrate them into your design process.

📝 Enhancement Note: For a senior UX role at a financial institution like Citi, a portfolio is crucial. It needs to go beyond just visual design to demonstrate a deep understanding of complex systems, user research rigor, and the ability to collaborate with technical teams. The emphasis on enterprise scale and design systems implies a need for strategic thinking about how designs scale and integrate.

💵 Compensation & Benefits

Salary Range: $138,720.00 - $208,080.00 USD per year.

Benefits:

• Medical Coverage: Comprehensive health insurance plans.

• Dental Coverage: Dental care benefits.

• Vision Coverage: Vision insurance.

• 401(k): Retirement savings plan with potential company matching.

• Life Insurance: Financial protection for beneficiaries.

• Accident Insurance: Coverage for accidental injuries.

• Disability Insurance: Income protection in case of disability.

• Wellness Programs: Initiatives to support employee health and well-being.

• Paid Time Off (PTO): Generous allocation for planned time off, including vacation.

• Sick Leave: Unplanned time off for illness.

• Paid Holidays: Recognized public holidays.

• Discretionary and Formulaic Incentive and Retention Awards: Potential for performance-based bonuses.

Working Hours: Full-time (approximately 40 hours per week), with potential for hybrid work arrangements.

📝 Enhancement Note: The provided salary range is competitive for a senior UX Designer role in a major metropolitan area like Irving, Texas, especially within the financial services industry. The comprehensive benefits package aligns with large, established corporations, offering robust support for employee health, financial security, and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Citi operates globally, providing a wide range of financial products and services, including consumer banking, corporate banking, investment banking, and wealth management. This industry demands a high degree of security, compliance, and user trust.

Company Size: Large Enterprise. Citi is a multinational corporation with tens of thousands of employees worldwide, indicating a structured, process-driven environment with ample opportunities for specialization and career advancement.

Founded: 1812. Citi has a long and rich history, suggesting a stable, established organization with deep roots in the financial sector, likely valuing tradition, reliability, and long-term strategic planning.

Team Structure:

• The UX Design Group is part of the larger Technology function, specifically within Digital Design Engineering. This implies a close working relationship with product and technology departments.

• The role is described as a "Lead Analyst," suggesting it may involve guiding other designers or taking a leading role on specific projects within the UX team.

• Close collaboration with Product Managers, Business Analysts, and Development Teams is explicitly mentioned, highlighting a cross-functional team-based approach to product development. Methodology:

• User-Centered Design: The group's primary goal is to research and design products that suit clients' needs, emphasizing a user-first approach.

• Data-Informed Decisions: The role involves identifying and using metrics to support design decisions, indicating a quantitative approach to UX.

• Iterative Design: The process includes research, definition, ideation, design, testing, and refinement, suggesting an agile and iterative development cycle.

• Design System Management: There's a focus on using and contributing to an approved design system, promoting consistency and efficiency.

Company Website: https://www.citi.com/

📝 Enhancement Note: Operating within the financial services sector means the UX team must balance cutting-edge design with stringent regulatory requirements, security protocols, and the need for absolute clarity and trust. The "Lead Analyst" title suggests a role that bridges hands-on design with strategic input and potentially mentorship.

📈 Career & Growth Analysis

Operations Career Level: Senior Level / Lead. This UX Designer role is positioned as a "User Experience Lead Analyst," indicating a senior individual contributor role with significant responsibilities. It suggests the capacity to lead projects, influence design strategy, and potentially mentor junior team members.

Reporting Structure: The role sits within the Digital Design Engineering family, under the broader Technology group. The UX Lead Analyst will likely report to a UX Design Manager or Director, and will collaborate extensively with Product Managers, Engineering Leads, and Business Analysts across various product lines.

Operations Impact: As a UX Designer at Citi, your work directly impacts the usability and effectiveness of digital financial products used by millions of clients globally. Success in this role contributes to client satisfaction, retention, operational efficiency (through intuitive self-service tools), and ultimately, revenue generation by making financial services more accessible and user-friendly.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, accessibility, or design systems.

• Leadership: Progress into management roles, leading UX teams, or taking on program management responsibilities for larger design initiatives.

• Cross-Functional Mobility: Transition into related roles like Product Management, UX Strategy, or Senior Interaction Design roles within different business units at Citi.

• Skill Development: Continuous learning opportunities through training, conferences, and internal workshops focused on emerging UX technologies and methodologies.

• Impactful Projects: Opportunity to work on high-visibility, large-scale projects that have a significant impact on Citi's global client base and business operations.

📝 Enhancement Note: The "Lead Analyst" designation implies growth potential beyond individual contribution, towards team leadership or strategic design roles within Citi's extensive technology organization. The emphasis on enterprise-scale projects suggests opportunities to develop expertise in complex system design and large-scale design system implementation.

🌐 Work Environment

Office Type: Hybrid. While the specific number of days in the office isn't detailed, the role is classified as hybrid, suggesting a blend of remote work and in-office collaboration.

Office Location(s): Primary location is 6400 LAS COLINAS BLVD, Irving, Texas, United States. This is a significant corporate campus location, likely equipped with modern amenities to support collaborative work.

Workspace Context:

• Collaborative Hub: The office environment is expected to facilitate collaboration with product managers, engineers, business analysts, and other UX designers, likely through dedicated meeting spaces, brainstorming areas, and shared workstations.

• Technology-Rich: Access to industry-standard design software and hardware is a given, supporting the creation of wireframes, prototypes, and high-fidelity designs.

• Cross-Functional Interaction: The hybrid model encourages intentional in-office time for team syncs, design reviews, and workshops, fostering strong working relationships across disciplines.

Work Schedule: Full-time (standard 40 hours per week). The hybrid nature may offer some flexibility in scheduling the remote and in-office days, subject to team and project needs.

📝 Enhancement Note: The Irving, Texas location is a major corporate hub for Citi, suggesting a well-resourced office environment. The hybrid model is standard for many large tech and finance organizations, emphasizing the need for strong self-management and effective communication skills to thrive in both remote and in-office settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience and qualifications.

• Portfolio Presentation: You will likely be asked to present your portfolio to the hiring team. Prepare to walk through 2-3 key projects, detailing your role, process, challenges, and the impact of your design solutions. Be ready to discuss your contributions to design systems, research methodologies, and accessibility considerations.

• Technical/Skills Interview: This may involve a discussion about your proficiency with design tools, understanding of UX principles, and problem-solving approaches. You might be asked to critique an existing design or discuss how you would approach a specific UX challenge.

• Behavioral/Situational Interviews: Expect questions about how you handle feedback, collaborate with cross-functional teams, manage competing priorities, and mentor junior colleagues. Questions related to risk assessment and ethical considerations within a financial institution may also arise.

• Final Round: This could involve meeting with senior leadership or key stakeholders to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in enterprise-scale design, complex problem-solving, and collaboration within a corporate environment. Highlight your work on design systems and accessibility.

• Tell a Story: For each project, clearly articulate the problem, your process (research, ideation, design, testing), your specific contributions, the challenges faced, and the measurable outcomes or impact.

• Showcase Process: Emphasize your research methodologies, iterative design approach, and how you incorporated user feedback and data.

• Highlight Collaboration: Explain how you worked with product managers, engineers, and other stakeholders.

• Accessibility Focus: Ensure your portfolio demonstrates a strong understanding of ADA/WCAG standards and how you applied them.

• Design System Expertise: Include examples of your work with design systems, showcasing your understanding of component-based design and scalability.

Challenge Preparation:

• Design Challenge: Be prepared for a potential take-home design challenge or an in-person whiteboarding exercise focused on a realistic UX problem relevant to financial services. Practice sketching user flows, wireframing solutions, and articulating your design rationale.

• System Thinking: Consider how your designs would integrate into a large, complex system and how they would scale across different products and platforms.

• Risk Awareness: Understand how to identify and communicate potential design or implementation risks, especially within a regulated industry like finance.

📝 Enhancement Note: Given Citi's scale and the seniority of this role, the interview process will likely be rigorous. Candidates should prepare to demonstrate not just design skills, but also strategic thinking, leadership potential, and a deep understanding of user-centered design within a complex corporate and regulated environment. The portfolio is key; it must be tailored to showcase enterprise-level impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Sketch, Figma, AdobeXD, Axure, InVision (proficient use of at least one, ideally multiple, is expected).

• Design System Management: Experience with creating, contributing to, or utilizing established design systems.

• Collaboration & Communication: Tools like Jira, Confluence, Slack, Microsoft Teams, Google Workspace for team interaction and project management.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and website performance.

• Data Visualization: Ability to interpret data presented in dashboards (e.g., Tableau, Power BI) to inform design decisions.

• User Feedback Tools: Experience with platforms for collecting and analyzing user feedback.

CRM & Automation:

• While not directly a CRM role, understanding how UX impacts CRM systems (e.g., Salesforce) and customer interaction platforms is beneficial.

• Familiarity with how design automation tools or plugins can enhance workflow efficiency.

• Integration Tools: Awareness of how user interfaces integrate with backend systems and APIs.

📝 Enhancement Note: Proficiency in industry-standard design tools is essential. The mention of "using/creating design systems" and "ADA/WCAG standards" highlights the need for designers who can work within established frameworks and ensure inclusivity. Experience with analytics and data interpretation is also key for a data-informed design approach.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong emphasis on understanding and meeting client needs to deliver exceptional user experiences in financial services.

• Integrity & Trust: Upholding the highest standards of ethical conduct, security, and compliance, which are paramount in the financial industry.

• Innovation: Continuously seeking new and better ways to serve clients through technology and design, balancing cutting-edge solutions with reliability.

• Collaboration: Working effectively across diverse teams and functions to achieve shared goals and deliver integrated solutions.

• Excellence: Striving for high quality in all aspects of work, from research and design to implementation and user support.

• Data-Driven: Using data and analytics to inform decisions, measure impact, and drive continuous improvement in user experience.

Collaboration Style:

• Cross-Functional Integration: The role necessitates close collaboration with Product Management, Engineering, Business Analysis, and potentially Marketing and Compliance teams.

• Feedback-Oriented: An open culture where constructive feedback is shared and received to refine designs and processes.

• Knowledge Sharing: Encouragement of sharing best practices, learnings, and insights within the UX team and broader organization through communities of practice and internal forums.

• Agile & Iterative: Working within agile methodologies, involving frequent communication and iterative design cycles.

📝 Enhancement Note: Citi's culture, particularly in a financial services context, will heavily emphasize trust, security, and compliance. The UX team's values will reflect these, alongside a strong commitment to client-centricity, innovation within regulated boundaries, and rigorous, data-informed design practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge user experiences while adhering to strict financial regulations, security protocols, and compliance requirements.

• Enterprise-Scale Complexity: Navigating and designing for a vast, interconnected system with diverse user needs and legacy components.

• Stakeholder Management: Effectively communicating design rationale and influencing a wide range of stakeholders with varying technical and business priorities.

• Global Consistency: Ensuring design consistency and usability across different regions, cultures, and languages for a global client base.

• Adoption of New Tools/Processes: Championing and integrating new UX methodologies or design system updates within a large, established organization.

Learning & Development Opportunities:

• Specialized Training: Access to advanced training in UX research, interaction design, accessibility, and emerging technologies.

• Industry Conferences: Opportunities to attend leading UX and financial technology conferences to stay current with industry trends.

• Mentorship Programs: Potential to be mentored by senior UX leaders or to mentor junior designers, fostering leadership skills.

• Internal Mobility: Pathways to explore different business units or specialized UX roles within Citi's global operations.

• Design System Advancement: Contributing to the evolution and strategic direction of Citi's core design system.

📝 Enhancement Note: The primary challenge will be translating user needs into intuitive designs within the highly regulated and complex financial services landscape. Growth opportunities are significant, leveraging Citi's scale to develop expertise in enterprise design, large-scale design systems, and cross-functional leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise-scale digital product you designed. What were the biggest challenges, and how did you overcome them?" (Focus on your process, collaboration, and outcomes.)

• "How do you approach balancing user needs with business requirements and technical constraints, especially in a regulated industry like finance?" (Highlight your problem-solving and negotiation skills.)

• "Walk us through your experience with design systems. How have you contributed to or leveraged them in your past roles?" (Emphasize consistency, scalability, and efficiency.)

• "How do you ensure your designs are accessible to all users, including those with disabilities? What specific standards and practices do you follow?" (Demonstrate knowledge of ADA/WCAG.) Company & Culture Questions:

• "Why are you interested in UX design at Citi, and what do you know about our approach to digital products?" (Research Citi's digital initiatives and values.)

• "How do you handle constructive criticism on your designs from stakeholders or peers?" (Showcase your openness to feedback and iterative process.)

• "Describe a time you had to influence a stakeholder who disagreed with your design direction. How did you approach it?" (Focus on communication, data, and collaboration.)

• "How do you stay updated with the latest UX trends and technologies?" (Demonstrate a commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the research/discovery phase, your design process (ideation, wireframing, prototyping), key decisions, challenges, solutions, and the final impact/outcomes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced support tickets, increased task completion speed).

• Showcase Process, Not Just Pixels: Explain your thinking behind design choices, the user research that informed them, and how you iterated based on feedback.

• Highlight Collaboration: Mention how you worked with product managers, engineers, and other teams.

• Accessibility & Design Systems: Ensure these are woven into your project narratives, demonstrating their importance in your workflow.

• Practice Your Pitch: Rehearse your presentation to ensure it flows well, is concise, and stays within the allotted time.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only design effectively but also think strategically, collaborate across a large organization, and understand the unique demands of the financial services industry. Your portfolio is your primary tool to demonstrate this.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided career portal link on the Citi website.

• Portfolio Customization: Tailor your resume and cover letter to highlight experience in enterprise-scale design, financial services (if applicable), design systems, and accessibility. Ensure your portfolio is easily accessible and showcases relevant projects.

• Resume Optimization: Clearly articulate your 6-10 years of experience, focusing on achievements and responsibilities that align with the job description, using keywords like "UX research," "interaction design," "prototyping," "design systems," and "accessibility."

• Interview Preparation: Practice presenting your portfolio, focusing on storytelling and demonstrating your problem-solving process. Prepare answers for common UX behavioral and situational questions, and research Citi's digital strategy and values.

• Company Research: Understand Citi's position in the financial market, its commitment to digital transformation, and its emphasis on user experience and compliance. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.