UX Designer - AI Experiences (m/f/d)

📍 Job Overview

Job Title: UX Designer - AI Experiences (m/f/d)

Company: TOPdesk

Location: Kaiserslautern, Rhineland-Palatinate, Germany

Job Type: Full-time

Category: UX/Product Design, AI/ML Product Development

Date Posted: 2026-08-07

Experience Level: Medior/Senior (5+ years)

Remote Status: Hybrid (Remote work options available)

🚀 Role Summary

• Spearhead the design and development of innovative AI-powered features and product experiences within the ITSM platform.

• Drive the entire user experience design lifecycle, from initial concept exploration and rapid prototyping to user testing, refinement, and final delivery.

• Collaborate closely with cross-functional teams, including Product Managers, Engineers, and other Designers, to translate complex AI capabilities into intuitive, accessible, and inclusive user solutions.

• Champion user-centric design principles and contribute to the continuous improvement of UX maturity and design processes across the organization.

• Leverage and contribute to a robust design system to ensure consistency, efficiency, and scalability of AI-driven product enhancements.

📝 Enhancement Note: This role is positioned as a Medior/Senior UX Designer with a specific focus on AI experiences, indicating a need for substantial hands-on experience in designing and shipping AI-powered products. The emphasis on the "entire design process" and "product triad" suggests a high degree of autonomy and strategic involvement.

📈 Primary Responsibilities

• Lead the rapid prototyping, testing, and iterative refinement of new AI-powered concepts and product experiences, focusing on AI agents and transforming emerging AI capabilities into valuable customer solutions.

• Own the end-to-end design process for AI features, encompassing discovery, research, ideation, wireframing, prototyping, user testing, and final handover for development.

• Identify user research needs, conduct studies, and translate insights into intuitive, accessible, and inclusive user experiences that address real customer problems.

• Create detailed wireframes, user flows, mockups, and interactive prototypes using industry-standard tools like Figma, ensuring clarity and effectiveness in design communication.

• Facilitate collaborative ideation sessions and problem-solving workshops with teammates, product managers, engineers, and other stakeholders to foster innovation and alignment.

• Ensure design consistency and efficiency by leveraging the existing design system, and proactively propose improvements or new components to enhance its utility and scope.

• Validate and refine designs through rigorous usability testing, user feedback collection, and data analysis to ensure optimal user satisfaction and product performance.

• Deliver comprehensive and clear handover documentation to engineering teams, ensuring seamless implementation of designed features and functionalities.

• Foster strong collaborative relationships with Product Managers and Engineers to shape user-centered solutions and drive impactful product outcomes.

• Actively contribute to enhancing the overall UX maturity and refining design processes across the organization, sharing best practices and lessons learned.

• Stay abreast of emerging trends, tools, and best practices within the UX and AI design fields, integrating relevant advancements into design strategies.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution (prototyping, wireframing) and strategic influence (driving product outcomes, raising UX maturity). The specific mention of "AI agents" and "emerging AI capabilities" signals a cutting-edge focus within the ITSM domain.

🎓 Skills & Qualifications

Education: Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: Minimum of 5 years of professional experience in UX design, with a strong emphasis on designing and shipping AI-powered features or products.

Required Skills:

• Proven expertise in the full UX design process, from discovery and research to delivery and iteration.

• Hands-on experience designing and successfully launching AI-powered features or products used by real customers.

• Demonstrated ability to measure the success of AI-powered features from a human-centered design perspective.

• Proficiency in creating wireframes, user flows, mockups, and interactive prototypes using tools such as Figma.

• Experience working with or contributing to design systems, ensuring design consistency and efficiency.

• Strong skills in conducting user research, usability testing, and analyzing feedback and data to validate designs.

• Experience in driving strategic decisions within a product triad (Product Manager, Designer, Engineer).

• Excellent collaboration and communication skills, enabling effective teamwork with engineers, product managers, and fellow designers.

• Proficiency in English, ensuring clear and effective communication across international teams.

• Passion for accessibility, inclusivity, and solving complex design challenges.

• Proactive mindset with a strong drive for continuous improvement and learning. Preferred Skills:

• Fluency in German (business proficiency) for enhanced collaboration within German-speaking environments.

• Experience designing and evaluating AI features, with the ability to advise other designers on best practices.

• Familiarity with "vibe coding" or similar innovative prototyping methodologies.

📝 Enhancement Note: The requirement for 5+ years of experience and the need to have "shipped and measured the success of AI-powered features" signifies a strong preference for candidates with tangible, impactful contributions in the AI design space, moving beyond theoretical knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least one successfully shipped AI-powered product experience.

• Clear demonstration of your specific role, design decisions made, key learnings, and measurable impact for each project presented.

• Evidence of your ability to guide strategic decisions within a product triad, highlighting collaborative problem-solving and outcome-driven design.

• Examples of how you have translated complex user needs and AI capabilities into intuitive and user-friendly interfaces. Process Documentation:

• Showcase examples of your end-to-end design process documentation, including user research findings, ideation sketches, wireframes, user flows, and interactive prototypes.

• Illustrate how you have utilized design systems to maintain consistency and efficiency in your work.

• Provide case studies demonstrating your approach to usability testing, data analysis, and iterative design refinement based on user feedback and performance metrics.

• Document your process for collaborating with product management and engineering, including handover documentation and cross-functional communication strategies.

📝 Enhancement Note: The portfolio requirement for a "shipped AI-powered product experience" is critical. Candidates should be prepared to deeply articulate their role, the AI aspects, the design challenges specific to AI, and the resulting impact, rather than just presenting generic UX projects.

💵 Compensation & Benefits

Salary Range: EUR 5,000 - EUR 5,500 monthly.

Benefits:

• Permanent employment contract.

• 30 days of annual vacation.

• Pleasant and open working atmosphere in an international environment with flat hierarchies.

• Flexible working hours within a modern office setup.

• Possibility of remote work.

• Well-founded onboarding program with a dedicated buddy.

• Time allocated for individual training opportunities to foster personal and professional development.

• Regular employee events and team-building activities.

• Employee subsidy for gym membership.

• Company health initiatives, including health days and provision of fresh fruit.

• Complimentary drinks (coffee, tea, water).

• Gifts on special occasions, such as anniversaries.

• Monthly tax-free payment in the form of a Mastercard.

• Opportunity for extended leave (sabbatical).

• Recreational facilities onsite (table football, table tennis, massage chair).

• Access to corporate benefits programs.

• Vacation bonus.

Working Hours: 40 hours per week (with flexibility noted).

📝 Enhancement Note: The provided monthly salary range of EUR 5,000 - 5,500 is for Kaiserslautern, Germany. This range is competitive for a Medior/Senior UX Designer with specialized AI experience in the German market, considering the cost of living and industry benchmarks. The extensive list of benefits suggests a company that invests in employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management (ITSM). TOPdesk is an international software company specializing in service management solutions, serving over 5,000 customers worldwide. This industry context implies a focus on efficiency, user support, and robust system design.

Company Size: 700 employees across 8 countries. This mid-to-large size indicates a stable organization with established processes but likely retains an agile and collaborative feel, common in growing tech companies.

Founded: The Kaiserslautern office was founded in 2004. This suggests a well-established local presence with deep roots in the company's expansion strategy.

Team Structure:

• You will join a multidisciplinary product development team, working closely with Product Managers, Engineers, and other Designers.

• You will report to a UX Manager, indicating a clear reporting line and access to design leadership.

• Regular engagement with the Design System team and other stakeholders is expected, fostering cross-functional collaboration. Methodology:

• Emphasis on user-centric thinking and creativity in product development.

• Collaborative approach to ideation and problem-solving within the product team.

• Data-driven validation of designs through research, usability testing, and performance metrics.

• Use of design systems to ensure consistency, efficiency, and scalability.

• Continuous monitoring and integration of emerging trends and best practices in UX and AI.

Company Website: [TOPdesk Website URL - Not provided in input, but typically topdesk.com]

📝 Enhancement Note: The company culture appears to value teamwork, user focus, and innovation, particularly in the realm of AI. The international presence and multidisciplinary teams suggest a dynamic and collaborative environment where diverse perspectives are likely encouraged.

📈 Career & Growth Analysis

Operations Career Level: Medior/Senior UX Designer. This level implies a strong foundation in UX principles, a proven track record of delivering successful projects, and the ability to operate with significant autonomy. The focus on AI experiences suggests a specialization in a high-demand, forward-looking area.

Reporting Structure: You will report to a UX Manager, providing direct mentorship and guidance. You will also collaborate closely with Product Managers and Engineers, forming a "product triad," which is a common and effective structure for agile product development.

Operations Impact: Your work will directly influence the user experience of TOPdesk's ITSM platform, specifically by integrating cutting-edge AI capabilities. This impact will translate into enhanced customer satisfaction, improved efficiency for users, and a competitive edge for TOPdesk's product offerings in the market.

Growth Opportunities:

• Specialization: Deepen expertise in designing AI-powered features and user experiences, becoming a go-to specialist in this niche.

• Leadership: Potential to mentor junior designers, contribute to UX strategy, and influence the direction of AI product development within TOPdesk.

• Skill Development: Opportunities for continuous learning in AI trends, new design tools, and advanced UX methodologies, supported by dedicated training time and resources.

• Process Improvement: Contribute to the evolution of design processes and the design system, playing a key role in raising UX maturity across the organization.

📝 Enhancement Note: The role offers a clear path for specialization in a highly relevant and evolving field (AI UX). Growth is likely to come from increasing responsibility in AI product strategy and potentially leading design initiatives within this domain.

🌐 Work Environment

Office Type: Modern working environment within the Kaiserslautern office. While remote work is an option, the presence of a physical office suggests opportunities for in-person collaboration and team cohesion.

Office Location(s): Kaiserslautern, Rhineland-Palatinate, Germany. This location provides a base for operations within Germany, with potential for collaboration with other international offices.

Workspace Context:

• Collaborative Environment: You will be part of a multidisciplinary product development team, fostering an environment of shared learning and problem-solving.

• Tools & Technology: Access to industry-standard design tools (Figma mentioned) and likely other relevant software for prototyping, research, and collaboration. The company's focus on AI suggests an environment that embraces technological advancement.

• Team Interaction: Regular opportunities to engage with colleagues from diverse roles (Product Management, Engineering, Design System team) and potentially international teams.

Work Schedule: Flexible working hours are offered within a standard 40-hour work week, allowing for a good work-life balance and enabling operations professionals to manage their time effectively around design sprints and collaboration needs.

📝 Enhancement Note: The hybrid nature of the role, with remote options and a modern office, offers flexibility. The emphasis on collaboration within a multidisciplinary team is a key aspect of the work environment, essential for complex AI product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on CV, cover letter, and crucially, the portfolio. Expect a call to discuss your background and suitability.

• Portfolio Presentation & Case Study: A key stage will involve presenting your portfolio, with a deep dive into at least one shipped AI-powered product experience. Be prepared to discuss your role, design process, rationale behind decisions, challenges faced, and the impact achieved.

• Technical/Design Challenge: Potentially a practical design exercise or a discussion around hypothetical AI design scenarios to assess your problem-solving skills, design thinking, and approach to AI-specific challenges.

• Team/Stakeholder Interviews: Meetings with Product Managers, Engineers, and potentially the UX Manager to assess collaboration skills, cultural fit, and alignment with team dynamics.

• Final Interview: Likely with senior leadership to discuss overall fit, strategic thinking, and long-term potential.

Portfolio Review Tips:

• Highlight AI Expertise: Dedicate significant space to your AI-powered product experience. Clearly articulate the AI component, the user problem it solved, your specific design contributions, and the measurable outcomes.

• Showcase Process: Detail your methodology for each project, emphasizing user research, ideation, prototyping (Figma), iterative testing, and how you incorporated feedback.

• Demonstrate Impact: Quantify your achievements whenever possible. Use metrics related to user engagement, task completion, satisfaction, or business outcomes.

• Storytelling: Frame your projects as narratives. Explain the context, the challenge, your approach, and the resolution, making it engaging for the reviewer.

• Design System Contribution: If applicable, showcase how you've used or contributed to design systems, demonstrating an understanding of scalability and consistency.

Challenge Preparation:

• AI Ethics & Bias: Be prepared to discuss potential ethical considerations, biases, and inclusivity challenges in AI design.

• User Trust: Think about how to build user trust in AI-driven features.

• Explainability: Consider how to design for AI explainability (making AI decisions understandable).

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable design tasks.

• Tool Proficiency: Be ready to discuss your proficiency with design tools like Figma and your experience with prototyping.

📝 Enhancement Note: The emphasis on the portfolio, particularly the AI product experience, is paramount. Candidates should prepare a compelling narrative that showcases their ability to navigate the unique challenges and opportunities of designing for AI.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for wireframing, mockups, and prototyping. Proficiency is essential for creating detailed design documentation and interactive prototypes.

• Prototyping Tools: Beyond Figma, expect a need for various prototyping methods to test concepts rapidly.

• User Research Tools: Tools for conducting interviews, surveys, and usability testing (e.g., Lookback, UserTesting.com, SurveyMonkey, Maze).

• Collaboration Tools: Likely Jira, Confluence, Slack, or similar platforms for team communication, project management, and documentation.

Analytics & Reporting:

• Product Analytics: Tools to track user behavior, feature adoption, and performance metrics for AI features (e.g., Amplitude, Mixpanel, Google Analytics).

• Usability Testing Feedback Analysis: Tools or methods to aggregate and analyze data from usability tests.

CRM & Automation:

• Internal CRM/Service Management Platform: As a UX Designer for TOPdesk's ITSM platform, understanding the core functionalities and user journeys within such systems is beneficial.

• Design System Tools: Tools or platforms used to manage and distribute the design system components.

📝 Enhancement Note: Proficiency in Figma is a core requirement. The broader technology stack will likely involve tools for user research, analytics, and collaboration, all aimed at supporting a data-driven and iterative design process for AI features.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, emphasizing the creation of solutions that meet real user needs and provide value.

• Collaboration: Strong emphasis on teamwork, cross-functional communication, and shared problem-solving across Product, Engineering, and Design.

• Innovation & Creativity: Encouragement to explore new ideas, leverage emerging technologies (like AI), and push creative boundaries.

• Continuous Improvement: A drive to constantly enhance UX maturity, refine design processes, and improve product offerings based on data and feedback.

• Accessibility & Inclusivity: Commitment to designing products that are usable and beneficial for all users, regardless of their background or abilities.

Collaboration Style:

• Multidisciplinary Teamwork: Working closely within a product triad (PM, Eng, Design) to co-create solutions.

• Open Communication: Encouraging open dialogue, feedback exchange, and active listening among team members.

• Knowledge Sharing: Proactive sharing of insights, best practices, and learnings within the design team and across the organization.

• Stakeholder Engagement: Effectively communicating design decisions and rationale to various stakeholders to ensure alignment and buy-in.

📝 Enhancement Note: The company culture appears to foster a collaborative, user-focused, and innovative environment. The values align well with modern UX practices, particularly in the context of developing advanced features like AI integrations.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Uncertainty: Navigating the inherent unpredictability of AI models and translating them into predictable, trustworthy user experiences.

• Building User Trust in AI: Overcoming user skepticism or fear of AI by designing transparent, understandable, and reliable AI features.

• Ethical AI Design: Addressing potential biases, ensuring fairness, and maintaining data privacy in AI-powered features.

• Rapidly Evolving AI Landscape: Keeping pace with the fast-changing field of AI and integrating new capabilities effectively into the ITSM platform.

• Cross-functional Alignment: Ensuring seamless collaboration and shared understanding of AI capabilities and design goals across diverse technical and non-technical teams.

Learning & Development Opportunities:

• AI UX Specialization: Opportunities to become a leading expert in the specialized field of AI-driven user experience design.

• Industry Trends: Staying at the forefront of AI advancements, UX research methodologies, and design tool innovations.

• Mentorship: Learning from experienced UX Managers and collaborating with skilled engineers and product managers.

• Process Enhancement: Contributing to and shaping the design processes and methodologies used at TOPdesk, particularly for AI products.

• International Exposure: Working within an international company provides exposure to different work cultures and global product perspectives.

📝 Enhancement Note: The challenges are directly tied to the cutting-edge nature of AI design. The growth opportunities are substantial for individuals looking to build a career in this specialized and in-demand area of UX.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience designing AI-powered features. Walk us through a specific example from your portfolio, detailing the AI component, the user problem, your design process, and the impact."

• "How do you approach building user trust in AI-driven products? What strategies have you used, and what challenges have you encountered?"

• "How do you ensure accessibility and inclusivity when designing for AI? Discuss potential biases and how you mitigate them."

• "Describe a time you had to drive strategic decisions within a product triad. How did you collaborate with Product Managers and Engineers to achieve user-centered outcomes?"

• "How do you stay updated with emerging trends in AI and UX design? How do you integrate these learnings into your work?" Company & Culture Questions:

• "What interests you about TOPdesk and our ITSM platform, specifically regarding AI experiences?"

• "How do you envision contributing to our UX maturity and design processes?"

• "Describe your ideal collaboration style with Product Managers and Engineers."

• "How do you approach the use and contribution to design systems?" Portfolio Presentation Strategy:

• Focus on AI: Prioritize your AI-related projects. Be ready to articulate the AI's role and your specific design contributions.

• Quantify Impact: Use data and metrics to demonstrate the success of your designs.

• Tell a Story: Structure your presentations with a clear beginning (problem), middle (your solution/process), and end (impact/learnings).

• Be Prepared for Technical Depth: Understand the AI concepts behind your projects and be ready to discuss them at a high level.

• Showcase Figma Skills: Be ready to demonstrate your proficiency with Figma, potentially through interactive prototypes or detailed mockups.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's practical experience with AI design and their ability to articulate complex concepts and demonstrate tangible results through their portfolio.

📌 Application Steps

To apply for this UX Designer position:

• Submit your CV and a cover letter through the job application form provided on the SmartRecruiters platform.

• Portfolio Customization: Ensure your portfolio prominently features your AI-powered product experience. Tailor your case studies to highlight your role, design decisions, learnings, and impact relevant to AI and ITSM contexts.

• Resume Optimization: Update your resume to emphasize your 5+ years of UX design experience, specific skills in AI feature design, proficiency with tools like Figma, and any experience with design systems or service management platforms. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and project outcomes, especially for your AI projects. Prepare to discuss your approach to user research, prototyping, usability testing, and collaboration. Be ready to answer strategy and behavioral questions.

• Company Research: Familiarize yourself with TOPdesk's service management solutions, their current AI initiatives (if publicly available), and their company culture as described. Understand their values related to user-centricity, innovation, and international collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.