UX Designer - AI Experiences

📍 Job Overview

Job Title: UX Designer - AI Experiences

Company: TOPdesk

Location: Delft, South Holland, Netherlands

Job Type: Full-time

Category: UX Design / Product Design / AI Product Development

Date Posted: 2026-08-07

Experience Level: Medior/Senior (5+ years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design and user experience for cutting-edge AI-powered features within TOPdesk's ITSM platform, focusing on creating intuitive and impactful customer solutions.

• Manage the end-to-end design process, from initial user research and concept ideation through to rapid prototyping, rigorous testing, and final delivery for seamless developer implementation.

• Drive user-centric design principles by translating complex AI capabilities and customer needs into accessible, inclusive, and highly usable product experiences.

• Collaborate within multidisciplinary product development teams, fostering a culture of creativity and teamwork with Product Managers, Engineers, and fellow Designers across international locations.

📈 Primary Responsibilities

• Lead the rapid prototyping, testing, and refinement of new AI-powered concepts and product experiences, with a focus on AI agents and leveraging emerging AI capabilities for customer problem-solving.

• Take ownership of the entire design lifecycle, from initial discovery and user research to final product delivery and post-launch analysis.

• Identify critical research needs, transforming user insights into intuitive, accessible, and inclusive user experiences that align with product strategy.

• Create detailed wireframes, mockups, user flows, and interactive prototypes using industry-standard tools, ensuring clarity and effectiveness in design communication.

• Facilitate collaborative ideation sessions and structured problem-solving workshops with cross-functional teammates and stakeholders to drive innovation and consensus.

• Maintain and enhance the consistency and efficiency of the design system, actively proposing improvements or new components to support evolving product needs.

• Validate and iterate on designs through comprehensive feedback gathering, rigorous usability testing, and data analysis to ensure optimal user outcomes.

• Deliver clear, concise communication and comprehensive handover documentation to engineering teams, enabling seamless and accurate implementation of designs.

• Foster close collaboration with Product Managers and Engineers to shape user-centered solutions and ensure alignment with business objectives and product roadmaps.

• Contribute actively to elevating UX maturity and refining design processes across the organization through best practices and knowledge sharing.

• Stay abreast of emerging trends, tools, and best practices within the UX field, particularly those related to AI and human-computer interaction.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on AI-specific UX design, requiring a candidate who can not only execute standard UX processes but also navigate the unique challenges and opportunities presented by AI technologies, such as AI agent creation and the ethical considerations of AI in user interfaces. The role also implies a significant degree of autonomy and influence within the product triad (Product Manager, Engineer, Designer).

🎓 Skills & Qualifications

Education: Bachelor’s degree or vocational qualification in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field.

Experience: Minimum of 5 years of professional experience in UX design, with a demonstrated track record in medior to senior capacity roles.

Required Skills:

• Proven experience in designing and shipping AI-powered features or products used by real customers, with a strong understanding of human-centered design principles applied to AI.

• Demonstrated ability to advise other designers on best practices for designing and evaluating AI features based on practical experience.

• Expertise in creating wireframes, mockups, user flows, and interactive prototypes using tools such as Figma and/or similar design software.

• Hands-on experience with usability testing, user research methodologies, and translating research findings into actionable design improvements.

• Proficiency in working with or contributing to design systems, ensuring brand consistency and design efficiency.

• Strong collaboration and communication skills, with the ability to work effectively with engineers, product managers, and other designers in a cross-functional environment.

• Proficiency in English, ensuring clear and effective communication across international teams.

• A strong passion for accessibility, inclusivity, and solving complex design challenges within software products.

• Proactive mindset with a drive for continuous improvement in design processes and personal skill development.

• Experience in driving strategic decisions within a product triad (Product Manager, Engineer, Designer). Preferred Skills:

• Fluency in German (business proficiency) for enhanced collaboration with German-speaking teams.

• Experience with "vibe coding" or similar experimental design/development methodologies.

• Familiarity with ITSM (IT Service Management) platforms and their user workflows.

📝 Enhancement Note: The requirement for "shipping and measuring the success of AI-powered features from a human-centered design perspective" is critical and suggests a focus on tangible, data-backed outcomes rather than just conceptual design. The "vibe coding" mention is unusual and might refer to a specific internal methodology or tool for rapid, perhaps low-code/no-code prototyping, which candidates with flexible, experimental design approaches would excel at.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Your portfolio must include at least one successfully shipped AI-powered product experience, clearly detailing your specific role, the design decisions made, key learnings, and measurable impact.

• Demonstrate a comprehensive understanding of the entire design process, from initial research and ideation to prototyping, testing, and final implementation handover.

• Showcase examples of how you've translated complex AI capabilities and user needs into intuitive, accessible, and inclusive user experiences.

• Include case studies that highlight your ability to collaborate effectively within a product triad (Product Manager, Engineer, Designer) and drive strategic design decisions. Process Documentation:

• Provide examples of your process for conducting user research, identifying research needs, and transforming insights into actionable design solutions for AI features.

• Illustrate your workflow for rapid prototyping and iterative testing of AI concepts, including methodologies for gathering feedback and performing usability tests.

• Showcase how you ensure design consistency and efficiency, particularly in relation to design systems, and how you document and communicate designs for developer implementation.

📝 Enhancement Note: The explicit requirement for a portfolio featuring a shipped AI-powered product experience is a strong indicator that TOPdesk values demonstrated impact and practical application of UX skills in the AI domain. Candidates should prepare to articulate the 'why' behind their design choices, the challenges encountered with AI integration, and the resulting user outcomes.

💵 Compensation & Benefits

Salary Range: EUR 4,500 - EUR 5,500 per month.

Benefits:

• 10 to Grow Program: Receive 10% of your gross full-time salary and 10% of your contractual working time dedicated to personal development. This offers a significant budget and allocated time for continuous learning and skill enhancement.

• Volunteer Time: 2.5% of your working time can be used for volunteer work, supporting social responsibility initiatives.

• International Work Environment: Opportunity to work within a growing, international company with colleagues across multiple countries.

• Recognition: Working at one of the best employers in the Netherlands.

• Diversity & Inclusivity: A company culture that prioritizes diversity, inclusivity, and social responsibility.

Working Hours: Full-time, with an implied 40-hour work week based on the standard full-time definition. The "10% of contractual working time" for personal development suggests a degree of flexibility within the overall work schedule.

📝 Enhancement Note: The salary range provided is €4,500 - €5,500 per month. For a medior/senior UX Designer with 5+ years of experience in Delft, Netherlands, this range is competitive, though potentially on the mid-to-lower end depending on the specific skills and depth of AI experience. Research indicates that average UX Designer salaries in the Netherlands for this experience level can range from €50,000 to €70,000 annually (€4,167 to €5,833 per month), with higher figures possible in major tech hubs or for highly specialized roles. The "10 to Grow" program is a significant perk, offering both financial and time resources for professional development, which can be highly attractive to ambitious candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Service Management / IT Solutions. TOPdesk operates in the IT Service Management (ITSM) sector, providing software solutions to help organizations manage their services efficiently. This context means the UX Designer will be working on tools that are critical for business operations, requiring a focus on efficiency, reliability, and robust user workflows.

Company Size: Over 700 employees in 8 countries. This indicates a mid-to-large-sized international company, offering stability and growth opportunities while likely maintaining a culture that values collaboration and innovation.

Founded: TOPdesk was founded in 1993. This long history suggests a stable company with established processes and a deep understanding of its market, while also likely being adaptable to new technologies like AI.

Team Structure:

• The UX Designer will join a multidisciplinary product development team, working alongside Product Managers, Engineers, and other Designers. This structure promotes agile development and cross-functional collaboration.

• Reporting to a UX Manager, the role involves regular engagement with the Design System team and other stakeholders, suggesting a matrixed reporting or strong collaborative network.

• Colleagues are based in the Netherlands, Germany, and Hungary, highlighting an international and diverse team environment that requires strong remote collaboration skills. Methodology:

• The team emphasizes creativity, user-centric thinking, and teamwork. This is further supported by the responsibilities involving rapid prototyping, testing, and data analysis to inform design decisions.

• The use of a design system underscores a commitment to efficiency, consistency, and scalable design practices.

• The focus on AI-powered features indicates an embrace of emerging technologies and a forward-thinking approach to product development.

Company Website: [TOPdesk Website URL - Placeholder, as not provided in input]

📝 Enhancement Note: The company culture appears to be a blend of established stability (given its founding date and size) and forward-thinking innovation (evidenced by the focus on AI and the "10 to Grow" program). The international team structure means that clear communication and cultural sensitivity are paramount for success.

📈 Career & Growth Analysis

Operations Career Level: This position is described as Medior/Senior (5+ years of experience), indicating a role with significant responsibility, autonomy, and the expectation of contributing strategically to product development. The UX Designer will not just execute tasks but will influence design direction, mentor others (as implied by advising other designers), and contribute to process improvements.

Reporting Structure: The UX Designer reports to a UX Manager and collaborates closely with Product Managers and Engineers within a multidisciplinary product team. This structure allows for direct access to leadership and cross-functional alignment, crucial for driving user-centered solutions in a product triad.

Operations Impact: The role has a direct impact on the success of AI-powered features within TOPdesk's ITSM platform. By creating intuitive and valuable user experiences, the UX Designer will influence customer adoption, satisfaction, and retention, ultimately contributing to the company's revenue and market position. The focus on turning emerging AI capabilities into valuable solutions directly ties design efforts to business innovation and competitive advantage.

Growth Opportunities:

• Specialization in AI UX: Deepen expertise in designing for artificial intelligence, a rapidly growing and highly sought-after field. This could lead to roles as a Senior AI UX Designer or AI Product Designer.

• Design Leadership: With proven success and contributions to process improvements, opportunities for lead designer roles, UX management, or specialization in design systems could emerge.

• Cross-functional Advancement: The collaborative nature of the role and exposure to product strategy could open doors to product management or related GTM roles for individuals with strong strategic thinking and business acumen.

• Continuous Learning: The "10 to Grow" program provides dedicated time and resources for skill development, allowing for exploration of new design tools, methodologies, or even adjacent fields like AI ethics or product strategy.

📝 Enhancement Note: The emphasis on AI UX design and the "10 to Grow" program strongly suggest that TOPdesk invests in employee development and offers clear pathways for specialists to deepen their expertise and potentially move into leadership positions within the design or product functions.

🌐 Work Environment

Office Type: On-site work at the Delft office. This implies a traditional office setting that facilitates in-person collaboration, team building, and spontaneous interactions.

Office Location(s): Delft, South Holland, Netherlands. Delft is a historic city known for its technical university and innovation hub, offering a vibrant environment for tech professionals.

Workspace Context:

• Collaborative Environment: The role is part of a multidisciplinary product development team, suggesting a dynamic workspace designed for teamwork, brainstorming, and co-creation.

• Tools & Technology: Access to industry-standard design tools such as Figma and potentially other prototyping or "vibe coding" tools. The company likely provides necessary hardware and software to support design work.

• Team Interaction: Regular interaction with Product Managers, Engineers, fellow Designers, and the Design System team, fostering a strong sense of community and shared purpose within the product development lifecycle.

Work Schedule: Full-time employment with standard working hours. While the role is on-site, the "10% of contractual working time" allocated for personal development might offer some flexibility in how that time is structured within the work week.

📝 Enhancement Note: The on-site requirement in Delft suggests an environment where face-to-face collaboration is valued. Candidates should consider how they thrive in such settings and how they can contribute to a positive and productive office dynamic.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio to assess qualifications and AI UX experience. Be prepared to articulate your role and impact on shipped AI products.

• First Interview: Often with a hiring manager or UX Lead. This will focus on your experience, design philosophy, and understanding of user-centered design principles, especially as applied to AI. Expect behavioral questions about collaboration and problem-solving.

• Portfolio Presentation & Design Challenge: A key stage where you'll present your portfolio, focusing on an AI-powered product experience. You may also be given a design challenge, potentially involving AI concepts, to assess your problem-solving skills, design process, and ability to think critically under pressure.

• Team/Stakeholder Interviews: Interviews with Product Managers, Engineers, and potentially other Designers to assess cultural fit, collaboration style, and ability to work within a product triad.

• Final Interview: May involve senior leadership or HR to discuss overall fit, compensation, and final terms.

Portfolio Review Tips:

• Focus on AI Impact: Clearly highlight your contributions to shipped AI-powered products. Quantify impact where possible (e.g., user engagement, task completion rates, user satisfaction scores).

• Detail Your Process: For each case study, walk through your design process: problem definition, user research, ideation, prototyping, testing, iteration, and final solution. Explain why you made specific decisions, especially concerning AI features.

• Showcase Collaboration: Demonstrate how you worked with Product Managers and Engineers. Highlight instances where you influenced strategic decisions or resolved complex design challenges collaboratively.

• Address Learnings: Be transparent about challenges encountered, especially with AI integration, and what you learned from them. This shows maturity and a growth mindset.

• Tool Proficiency: Ensure your portfolio clearly shows your proficiency with tools like Figma. Mention any experience with "vibe coding" if applicable.

Challenge Preparation:

• AI-Centric Thinking: Prepare for challenges that might involve designing for AI agents, ethical AI considerations, or complex data-driven user experiences.

• Problem Decomposition: Practice breaking down complex problems into smaller, manageable parts.

• Rapid Ideation: Be ready to brainstorm multiple solutions quickly.

• User-Centric Justification: Ensure all proposed solutions are grounded in user needs and business goals, with clear justifications.

• Communication: Practice articulating your thought process clearly and concisely, both verbally and visually.

📝 Enhancement Note: The interview process heavily emphasizes practical experience with AI-powered products and the ability to articulate design decisions and impact. Candidates should prepare a compelling narrative around their AI UX projects and be ready for a hands-on assessment of their skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for wireframing, prototyping, and design documentation. Proficiency in Figma is essential for creating high-fidelity mockups, interactive prototypes, and collaborative design workflows.

• Prototyping Tools: While Figma is primary, experience with other prototyping tools for various fidelity levels or specific interactions might be beneficial.

• "Vibe Coding": Mentioned as a potential skill, this could refer to internal tools or methodologies at TOPdesk for rapid, perhaps low-code or experimental prototyping, suggesting a need for adaptability and an experimental mindset.

Analytics & Reporting:

• Usability Testing Tools: Experience with tools for conducting and analyzing usability tests (e.g., UserTesting.com, Maze, Lookback) is implied by the responsibilities.

• Data Analysis Tools: While not explicitly listed, the responsibility to "validate and refine designs through data analysis" suggests familiarity with tools that can track user behavior, A/B test results, or product analytics (e.g., Google Analytics, Mixpanel, Amplitude).

CRM & Automation:

• Not directly specified for the UX Designer role, but understanding how UX designs integrate with CRM systems (like Salesforce, which TOPdesk might use or integrate with) and automation workflows can be beneficial for context.

📝 Enhancement Note: The core technical requirement is proficiency in Figma. The mention of "vibe coding" is intriguing and may warrant candidates to inquire about it during the interview process or highlight any experience with rapid, experimental prototyping tools or methods. Understanding how designs translate into functional, data-driven products is also key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value driving all design decisions, ensuring products solve real customer problems effectively and intuitively.

• Creativity & Innovation: Encouraging new ideas and approaches, particularly in leveraging AI to build the next generation of ITSM platforms.

• Teamwork & Collaboration: Fostering a supportive environment where multidisciplinary teams work together to achieve common goals, with open communication and shared ownership.

• Continuous Improvement: A commitment to refining design processes, improving UX maturity, and staying updated with industry best practices, especially in the fast-evolving AI landscape.

• Accessibility & Inclusivity: Designing products that are usable and valuable for everyone, regardless of ability or background.

Collaboration Style:

• Cross-functional Integration: Working closely within a product triad (PM, Eng, Design) to ensure alignment and cohesive product development.

• Design System Adherence & Contribution: Collaborating with the Design System team to maintain consistency and propose improvements, ensuring scalability and efficiency.

• Open Feedback Exchange: Regularly seeking and providing feedback through collaboration, testing, and ideation sessions to iterate on designs and processes.

• Knowledge Sharing: Contributing to the overall UX maturity of the organization through sharing insights, best practices, and learnings from AI UX design.

📝 Enhancement Note: The emphasis on user-centricity, teamwork, and continuous improvement aligns with modern product development cultures. The international aspect also implies a need for strong cross-cultural communication skills and an appreciation for diverse perspectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Complexity: Translating abstract AI capabilities into tangible, understandable, and trustworthy user experiences requires innovative design thinking and a deep understanding of AI limitations and potential.

• Rapidly Evolving AI Landscape: Keeping pace with the swift advancements in AI technology and adapting design strategies accordingly.

• Balancing User Needs with Technical Feasibility: Ensuring AI features are not only user-friendly but also technically viable and align with product roadmaps.

• Cross-Cultural Collaboration: Effectively communicating and collaborating with international teams across different time zones and cultural nuances.

• Demonstrating ROI of AI UX: Quantifying the impact and business value of AI-powered design decisions to stakeholders.

Learning & Development Opportunities:

• Specialized AI UX Training: The "10 to Grow" program can be leveraged to pursue courses, certifications, or workshops specifically focused on AI ethics, AI interaction design, machine learning for designers, etc.

• Industry Conferences: Potential to attend conferences related to UX, AI, or ITSM to stay current with trends and network with peers.

• Mentorship: Opportunity to learn from experienced UX Managers and senior designers within TOPdesk, potentially gaining insights into design leadership and strategic product thinking.

• Process Improvement Leadership: Contribute to and potentially lead initiatives to further refine UX and AI design processes within the organization.

📝 Enhancement Note: The primary challenge lies in navigating the nascent field of AI UX design. The growth opportunities are significant, especially for those looking to become specialists in this domain, supported by TOPdesk's dedicated development resources.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex AI feature you designed. What was the problem, your approach, the challenges you faced with AI integration, and what was the outcome?" (Focus on process, AI specifics, and impact.)

• "How do you ensure user trust and transparency when designing AI-powered features?" (Assesses understanding of AI ethics and user psychology.)

• "Walk us through your process for turning emerging AI capabilities into valuable solutions for real customer problems." (Evaluates ideation, research, and translation skills.)

• "How do you collaborate with Product Managers and Engineers in a 'product triad' to drive user-centered AI solutions?" (Tests teamwork and strategic alignment.) Company & Culture Questions:

• "What interests you about TOPdesk and our focus on AI in ITSM?" (Shows research and alignment with company goals.)

• "How do you contribute to a positive and collaborative team environment, especially within an international setting?" (Assesses cultural fit and interpersonal skills.)

• "How do you stay updated on the latest trends in UX design and AI?" (Evaluates commitment to continuous learning.)

• "Describe a time you advocated for a user-centered design decision that was met with resistance. How did you handle it?" (Tests influence and communication skills.) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project and your role. Dedicate the majority of your time to a deep dive into one or two key AI-powered product experiences.

• Narrative: Tell a story that highlights the problem, your user research, design iterations, specific AI design challenges, your solutions, and the measurable impact.

• Visuals: Use clear, concise visuals (wireframes, mockups, prototypes, user flows) to illustrate your points. Ensure any AI-specific elements are clearly explained.

• Quantify Impact: Where possible, use data (metrics, user feedback) to demonstrate the success of your designs.

• Learnings: Conclude by summarizing key takeaways and lessons learned, especially regarding AI design.

📝 Enhancement Note: Candidates should be prepared to speak extensively about their experience with AI and demonstrate not just design skills but also strategic thinking, problem-solving abilities, and a deep understanding of user needs in the context of emerging technologies.

📌 Application Steps

To apply for this UX Designer - AI Experiences position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Tailor Your Resume: Highlight your 5+ years of UX design experience, emphasizing any work on AI-powered features, products, or concepts. Use keywords from the job description such as "AI-powered features," "rapid prototyping," "user-centered design," "Figma," and "design systems." Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features at least one shipped AI-powered product experience. Clearly articulate your role, design decisions, learnings, and the impact of your work. Prepare to walk through your process for AI feature design and development.

• Prepare for a Design Challenge: Be ready to demonstrate your problem-solving skills and design process, potentially with an AI-centric focus, during the interview stages.

• Research TOPdesk: Understand their ITSM solutions, their focus on AI, and their company values. Be prepared to articulate why you are a good fit for their culture and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.