Retail Framer-Personal Designer

📍 Job Overview

Job Title: Retail Framer - Personal Designer

Company: Michaels Stores

Location: Madison, Wisconsin, United States

Job Type: Part time

Category: Retail Operations / Custom Design Sales

Date Posted: 2026-08-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive custom framing sales by building strong customer relationships and providing personalized design solutions.

• Ensure operational excellence through adherence to Standard Operating Procedures (SOPs) and company programs.

• Maintain a visually appealing and well-stocked retail environment, focusing on merchandising and inventory management.

• Execute accurate and efficient cash handling and customer transactions at the point of sale.

• Support omni-channel initiatives to enhance the overall customer shopping experience.

📝 Enhancement Note: This role is fundamentally a customer-facing sales and design position within a retail operations context. While not a traditional "Revenue Operations" or "Sales Operations" role focused on back-end systems and strategy, it requires strong operational execution in sales, customer service, and store management. The emphasis on "Personal Designer" and "Elevated ABC Deliver" suggests a focus on consultative selling and creating bespoke customer solutions.

📈 Primary Responsibilities

• Develop and nurture customer relationships by acting as a Personal Designer, utilizing the Elevated ABC Deliver methodology to create custom framing solutions that meet sales and production targets.

• Accurately complete custom framing orders to high-quality standards and within established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements, and to uphold company policies and standards.

• Actively participate in truck un-load and stocking processes, ensuring adherence to truck standards and staying within budget.

• Operate the cash register and manage cash handling with precision and according to established standards.

• Support company shrink and safety programs by following all guidelines and promoting a secure and safe work environment.

• Foster a positive and respectful work environment, demonstrating commitment to organizational values and acting as a role model for colleagues.

• Assist with omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The core responsibilities highlight a blend of sales, customer service, operational execution, and team collaboration. The emphasis on "Elevated ABC Deliver" and "Personal Designer" implies a consultative sales approach where understanding customer needs and translating them into design solutions is paramount.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role, preferably in a retail environment.

Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with proven ability to build rapport.

• Effective communication skills to understand customer needs and explain design options.

• Basic understanding of inventory management and merchandising principles.

• Cash handling proficiency and experience operating a point-of-sale (POS) system. Preferred Skills:

• Previous retail sales experience, particularly in custom product sales.

• Experience in consultative selling, understanding customer needs, and proposing solutions.

• Familiarity with art, design principles, or custom framing processes.

• Experience with omni-channel retail operations.

• Ability to work independently and manage time effectively to meet production deadlines.

📝 Enhancement Note: The required skills are foundational for a retail associate, with a specific emphasis on the technical aspects of custom framing. Preferred skills point towards a candidate who can not only execute tasks but also drive sales and contribute to a positive customer experience through design expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant experience in:
  • Design Projects: Showcase any personal or professional projects involving design, layout, or creative problem-solving.
  • Customer Interaction Examples: Describe instances where you successfully understood and met customer needs in a service or sales context.
  • Process Improvement Ideas: If applicable, briefly mention any ways you've improved a process or workflow in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to:
  • Standard Operating Procedures (SOPs): Demonstrate an understanding of the importance of following established procedures for consistency and quality.
  • Workflow Management: Ability to manage multiple custom framing orders, prioritizing tasks to meet deadlines.
  • Quality Control: Commitment to ensuring the final framed product meets high-quality standards.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is unlikely. However, the ability to articulate past experiences that demonstrate relevant skills (design thinking, customer interaction, process adherence) will be crucial. Interviewers will likely probe for examples during the interview.

💵 Compensation & Benefits

Salary Range: Based on market research for Entry-Level Retail Sales Associate/Framer positions in Madison, WI, the estimated salary range is $12 - $16 per hour. This is a part-time role, so compensation will reflect hours worked.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

Working Hours: Part-time hours, typically up to 29 hours per week. Work hours include nights, weekends, and early mornings, as required by store operational needs.

📝 Enhancement Note: The salary range is an estimate based on national averages for similar roles and adjusted for the Madison, WI cost of living and typical part-time retail compensation. Specific benefits eligibility will depend on employment status and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and DIY products in North America.

Company Size: Over 1,300 stores in the US and Canada, employing tens of thousands of team members. This indicates a large, established retail organization with structured operational processes.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and customer engagement strategies.

Team Structure:

• The role operates within a store team environment, reporting to a Store Manager or Assistant Manager.

• Collaboration is key with other sales associates, framers, and potentially visual merchandisers.

• Cross-functional interaction primarily occurs within the store and with support functions like inventory management and customer service. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions (Elevated ABC Deliver).

• Operational Efficiency: Adherence to SOPs, focus on sales targets, production quality, and inventory accuracy.

• Team Collaboration: Working together to maintain store standards, assist customers, and achieve business goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates on a model that balances creative product offerings with efficient retail operations. The culture likely values creativity, customer engagement, and a strong work ethic within a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time retail associate position. It serves as a foundational role in customer-facing operations, sales, and potentially design.

Reporting Structure: Reports directly to store management (Store Manager, Assistant Manager, or designated Lead).

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer satisfaction by providing a positive shopping experience. Operational execution (e.g., order accuracy, store presentation) contributes to the store's efficiency and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing design, production, sales techniques, and retail operations.

• Advancement: Potential to advance to roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels retail locations.

• Specialization: Develop expertise in custom framing design and sales, becoming a go-to expert within the store.

📝 Enhancement Note: This role offers a clear pathway for individuals looking to build a career in retail operations and sales. The emphasis on custom framing provides a specialized skill set that can be leveraged for growth within the company.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels Arts & Crafts store.

Office Location(s): Madison, WI (7950 Hwy 72 W Ste I-1). The store is located in a retail plaza, likely with accessible parking.

Workspace Context:

• Customer Interaction Hub: The primary workspace involves direct customer engagement on the sales floor and within the custom framing department.

• Production Area: The framing shop is equipped with specialized tools and machinery (framing equipment, glass cutter, heat press).

• Collaborative Environment: Team members work closely together to manage store operations, customer flow, and task completion.

Work Schedule: Part-time, requiring flexibility to work nights, weekends, and early mornings based on business needs. This schedule demands strong personal time management to balance work and life commitments.

📝 Enhancement Note: The work environment is dynamic and fast-paced, requiring adaptability and the ability to thrive in a public-facing retail setting that includes both sales and production elements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Manager. This will likely include behavioral questions about customer service, problem-solving, teamwork, and sales aptitude.

• Skills Assessment (Implicit): Discussion about ability to operate framing equipment, basic measuring, and computer skills. Candidates may be asked to demonstrate these or discuss their experience.

• Role-Playing/Scenario Discussion: May involve discussing how they would handle specific customer interactions, design consultations, or operational challenges.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Highlight Relevant Experience: Even without a formal portfolio, be ready to discuss specific examples of customer service excellence, successful sales interactions, creative problem-solving, or instances where you took initiative.

• Demonstrate Design Aptitude: Be prepared to talk about your understanding of aesthetics, color, and composition if discussing custom framing design.

• Showcase Operational Understanding: Articulate your understanding of why SOPs, safety, and efficiency are important in a retail setting.

• Prepare Questions: Have thoughtful questions ready about the team, store operations, training, and growth opportunities.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions asking how you would handle difficult customers, unsatisfied clients, or complex design requests.

• Sales Strategy: Think about how you would approach a customer to understand their framing needs and effectively sell them on a custom solution.

• Operational Scenarios: Be ready to discuss how you would manage multiple tasks (e.g., serving a customer while a framing order is pending) or handle inventory tasks.

📝 Enhancement Note: The interview process will likely focus on assessing customer service skills, sales potential, operational awareness, and cultural fit within the Michaels team. Practical demonstrations or discussions of technical skills will also be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling cash, and managing customer transactions.

• Computer/Tablet: For accessing order management systems, company intranet, and basic computer tasks.

• Framing Equipment: Specialized machinery for cutting mats, frames, and assembling custom pieces.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate measurements.

Analytics & Reporting:

• Sales Reporting (POS-based): Understanding basic sales metrics generated by the POS system.

• Inventory Management Systems: Tools for tracking stock levels, managing replenishment, and processing truck unloads.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Integrated within the POS system for tracking customer orders and potentially loyalty programs.

• Omni-channel Systems: Tools supporting buy-online-pickup-in-store (BOPIS) or ship-from-store functionalities.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on the specialized tools required for custom framing production and sales. Proficiency with basic computer systems and the ability to learn new operational software are essential.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer needs and delivering exceptional service and personalized solutions.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive atmosphere.

• Integrity & Accountability: Adhering to company policies, maintaining high standards of quality, and taking ownership of responsibilities.

• Efficiency & Quality: Balancing the need for speed in retail operations with the meticulous execution required for custom framing.

Collaboration Style:

• Cross-functional within Store: Close interaction with fellow sales associates and management to ensure smooth store operations.

• Customer-Centric Communication: Open and friendly communication with customers to build trust and provide design expertise.

• Feedback & Support: A culture that encourages sharing best practices and supporting team members in achieving operational and sales targets.

📝 Enhancement Note: Michaels likely cultivates a culture that blends the passion for arts and crafts with the discipline of retail operations. Team members are expected to be both creative and operationally sound.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales while also fulfilling custom framing orders accurately and on time.

• Customer Satisfaction: Handling diverse customer expectations, design preferences, and potential issues with orders.

• Pace of Retail: Adapting to the demands of a busy retail environment, including peak seasons, truck unloads, and customer traffic.

• Technical Skill Acquisition: Mastering the operation of framing equipment and precision techniques for high-quality results.

Learning & Development Opportunities:

• Custom Framing Certification: Potential for specialized training and certification in custom framing techniques and design.

• Sales Training: Development in consultative selling, upselling, and building customer loyalty.

• Retail Operations Management: Exposure to store operations, inventory management, and visual merchandising.

• Cross-Training: Opportunities to learn about other areas of the retail store operations.

📝 Enhancement Note: This role presents an opportunity to develop specialized skills in a niche retail area, coupled with general retail operational competencies, offering a well-rounded foundation for career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a situation where a customer is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer who is browsing the framing department but hasn't asked for help?" "What steps would you take to understand a customer's vision for their custom frame?"

• Problem-Solving: "Imagine you have multiple framing orders due today and a rush of customers. How would you prioritize your tasks?" "What would you do if you discovered a mistake in a framing order that was about to be completed?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'customer-centric' mean to you in a retail context?"

• "How do you stay motivated in a retail environment?"

• "Describe your experience with teamwork. What makes a good team player?" Portfolio Presentation Strategy:

• Articulate Your Experience: Be prepared to vividly describe your past roles and responsibilities, focusing on achievements and customer interactions.

• Showcase Relevant Skills: Use specific examples to demonstrate your basic computer skills, measuring accuracy, and any experience with tools or equipment.

• Emphasize Design Thinking: Discuss your understanding of aesthetics and how you would translate a customer's ideas into a tangible framing design.

• Highlight Operational Awareness: Explain your understanding of SOPs and why following them is important for quality and consistency.

📝 Enhancement Note: Prepare to answer questions that assess your customer service skills, sales potential, operational awareness, and ability to work within a structured retail environment. Be ready to provide concrete examples from your past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, design, or operational experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "cash handling." Quantify achievements where possible (e.g., "Assisted an average of X customers per day").

• Prepare for the Interview: Review the common interview questions above and practice your responses. Be ready to discuss your experience with the required skills and your understanding of the company's values.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and its overall brand presence. Understand their mission and values to articulate your fit during the interview.

• Portfolio Preparation (Verbal): Mentally prepare to discuss specific examples of your work, problem-solving abilities, and customer interaction successes, even if you don't have a formal portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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