Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Gastonia, North Carolina, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, focusing on the creation and sale of custom framing solutions.

• Key responsibilities include building strong customer relationships through elevated selling techniques and ensuring a positive in-store shopping experience.

• The position involves operational tasks such as maintaining merchandising standards, managing inventory within assigned departments, and assisting with general store upkeep.

• The Framer will operate framing equipment, handle transactions accurately, and support various store initiatives, including omni-channel processes and inventory management.

📝 Enhancement Note: While the input data suggests a "Part Time Framer" role, the core responsibilities and required skills point towards a hybrid role combining direct customer engagement in custom framing sales with general retail operations and merchandising duties. The "part-time" aspect likely relates to the number of hours worked rather than a specialized framing-only function, necessitating a broad skill set for in-store execution.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by actively engaging them in conversations about their art and framing needs.
  • Utilize elevated selling techniques, such as the "Elevated ABC Deliver" methodology, to understand customer requirements and propose suitable custom framing solutions.
  • Drive sales and production targets for the custom framing department by effectively communicating value and product benefits.
  • Acknowledge all customers promptly, assist them in locating products, and provide solutions to meet their needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality, ensuring they meet established standards and are delivered on time.
  • Operate framing equipment, including specialized tools and machinery, safely and efficiently.
  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked according to merchandising guidelines.
  • Manage in-store, out-of-stock (SISO) and directed replenishment processes to ensure product availability.

• Store Operations & Merchandising:

  • Provide friendly and efficient customer service throughout the store, helping customers find products and offering assistance.
  • Maintain a safe, clean, and clutter-free environment for customers and team members.
  • Execute company policies, standards, and Standard Operating Procedures (SOPs) consistently.
  • Participate in truck un-load and stocking processes, adhering to truck standards and budget requirements.
  • Operate the cash register accurately and execute cash handling procedures to company standards.
  • Support company shrink and safety programs by following all established guidelines.

• Team Collaboration & General Duties:

  • Interact with colleagues in an accepting and respectful manner, promoting a positive and collaborative work environment.

  • Remain positive and respectful, even in challenging situations, and act as a role model for the organization's vision and values.

  • Assist with omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

  • Perform other duties as assigned by management to support store operations.

📝 Enhancement Note: The responsibilities highlight a blend of sales-driven custom framing work and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department, requiring strong interpersonal and product knowledge skills. The operational duties are standard for retail but are crucial for overall store success.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong foundation in basic academic subjects is assumed.

• Proficiency in understanding and executing instructions related to product knowledge, customer service, and operational procedures. Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills, particularly in product knowledge and operational procedures.

• Experience in sales or service roles is highly valued, showcasing an ability to engage customers and drive outcomes. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, utilize basic computer applications for order entry or inventory lookup, and perform other digital tasks as required.

• Basic Measuring Skills: Accurate measurement capabilities are essential for custom framing orders, ensuring precise material selection and order fulfillment.

• Equipment Operation: Proficiency or the ability to quickly learn how to operate framing equipment and glass cutters safely and effectively.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and efficient service to all customers, fostering positive interactions and repeat business.

• Communication Skills: Clear and effective verbal communication skills to interact with customers, explain framing options, and collaborate with team members.

• Attention to Detail: Meticulousness in order taking, measurements, and production to ensure accuracy and quality in custom framing.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store operations, merchandising, and customer flow.

• Sales Experience: Proven track record in selling products or services, demonstrating an ability to understand customer needs and close sales.

• Visual Merchandising Acumen: An eye for presentation and the ability to maintain visually appealing displays in the ready-made frame department.

• Basic Math Skills: Ability to perform basic calculations for pricing, discounts, and cash handling.

• Problem-Solving: Aptitude for identifying and resolving customer issues or operational challenges effectively.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly indicate that while direct framing experience isn't mandatory, a foundational skill set in basic operations and a willingness to learn are critical. The role is positioned as an entry point, making "basic computer skills" and "basic measuring skills" the non-negotiables, with retail and sales experience being strong advantages.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have demonstrated key skills.

• Customer Interaction Examples: Be ready to discuss specific instances where you successfully assisted a customer, resolved an issue, or exceeded their expectations in a previous role.

• Process Adherence: Be prepared to explain how you follow procedures and ensure accuracy in your work, referencing SOPs or company guidelines.

• Skill Demonstration: Have examples ready to showcase your basic computer proficiency, measuring accuracy, or any experience operating equipment.

• Sales Aptitude: If you have sales experience, be ready to articulate your approach to understanding customer needs and presenting solutions.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is crucial.

• Candidates should be prepared to discuss how they learn and implement new processes.

• Familiarity with or ability to quickly grasp processes related to order entry, production workflow, and inventory management.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on SOPs, quality, and on-time delivery implies that candidates should be able to speak to their ability to follow processes and deliver results consistently. Preparing anecdotal evidence of these skills will be beneficial during the interview.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for part-time retail associate roles with custom framing responsibilities in Gastonia, North Carolina, a salary range of $12.00 - $16.00 per hour is estimated.

• This estimate considers the entry-level nature of the role, the specific tasks involved (including custom framing which may command a slight premium over general retail), and the local cost of living and prevailing wages in the Gastonia area.

• For specific compensation details, candidates should refer to the official job posting or inquire directly during the application process. Benefits:

• Core Benefits:

  • 401(k) with Employer Match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs to and from work.

• Additional Benefits:

  • Tuition Assistance: Support for continuing education and professional development.
  • Adoption Assistance: Financial aid for employees growing their families through adoption.
  • Various Voluntary Insurance Options: Supplemental insurance plans to enhance coverage.
  • Employee Discounts: Significant discounts on Michaels products and services.
  • Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

• This is a part-time position, with specific hours to be determined based on business needs and store scheduling.

• The role requires