Part - Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Mohegan Lake, NY (3117 E Main St)

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 29, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Drive sales by building strong customer relationships and providing expert custom framing solutions, leveraging Elevated ABC Deliver methodology.

• Production & Quality Assurance: Execute custom framing orders with a high degree of quality and adherence to production timelines.

• Store Operations & Merchandising: Maintain store standards, including ready-made frame departments, SISO (Shop In, Ship Out) and Directed Replenishment, ensuring a clean, safe, and well-merchandised environment.

• Operational Compliance: Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational efficiency.

📝 Enhancement Note: This role focuses on a specialized retail function (custom framing) within a larger retail environment. Success will be measured by a combination of sales performance, production quality, and overall store operational standards. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring candidates to be adept at consultative selling within the framing context.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and recommending appropriate custom framing solutions.

• Achieve personal sales and production targets for custom framing orders.

• Complete custom framing orders accurately, meeting quality standards and delivery deadlines.

• Manage and maintain the ready-made frame department, ensuring it is well-organized and visually appealing.

• Execute SISO and Directed Replenishment processes to ensure optimal inventory levels and product availability.

• Provide exceptional customer service by assisting customers in locating products and offering solutions.

• Operate the cash register and handle cash transactions accurately and efficiently, adhering to cash handling standards.

• Participate in truck unloads and stocking processes, ensuring compliance with truck standards and budgetary constraints.

• Support company shrink and safety programs, maintaining a secure and hazard-free work environment.

• Interact positively and respectfully with colleagues and customers, embodying company values and serving as a role model.

• Assist with and execute Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) or Ship From Store.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical production (framing), and general retail operations. Candidates should be prepared to manage multiple functions, from customer interaction and sales to hands-on production and inventory management. The mention of "Elevated ABC Deliver" implies a specific sales training program that applicants may need to learn or already be familiar with.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, preferably in retail.

Required Skills:

• Basic computer proficiency for order entry and system navigation.

• Basic measuring skills for accurate framing specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal skills.

• Effective communication and active listening abilities.

• Ability to work independently and as part of a team.

Preferred Skills:

• Previous retail sales experience, especially in a consultative selling environment.

• Experience selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Knowledge of different framing materials, matting techniques, and artwork preservation.

📝 Enhancement Note: The qualifications emphasize foundational retail skills and a willingness to learn specialized framing techniques. While prior framing experience is preferred, the core requirements focus on customer service, basic technical aptitude, and operational adherence, making it accessible for individuals with general retail backgrounds looking to specialize.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight any past projects or experiences demonstrating attention to detail, problem-solving, and successful customer solutions, particularly those involving custom creations or precision work.

• Examples of successful customer interactions or sales achievements that showcase consultative selling skills.

Process Documentation:

• Ability to follow and adhere to Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Willingness to learn and implement new processes, such as the "Elevated ABC Deliver" sales methodology.

• Understanding of inventory management processes like Directed Replenishment and SISO.

📝 Enhancement Note: For this role, the emphasis is less on a formal portfolio and more on demonstrating a strong understanding and ability to execute established processes. Candidates should be prepared to discuss how they have followed procedures and achieved results in previous roles, particularly in customer service and sales.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time schedule, including nights, weekends, and early mornings as required by business needs.

📝 Enhancement Note: The provided salary range is competitive for part-time retail positions with specialized duties in the Mohegan Lake, NY area. The benefits package, especially tuition assistance and employee discounts, offers significant value for part-time employees. The work hours are typical for retail, requiring flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Custom Framing)

Company Size: Large (Over 1,300 stores across North America)

Founded: 1973

Company Slogan: "Michaels: Where Creativity Happens"

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Framing Manager or Store Manager.

• Collaboration is expected with fellow sales associates, stock associates, and potentially a visual merchandising team.

Methodology:

• Emphasis on data-driven decision-making through sales targets and production metrics.

• Adherence to structured sales processes like "Elevated ABC Deliver."

• Focus on operational efficiency through SOPs and inventory management programs (SISO, Directed Replenishment).

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, customer service, and operational excellence. The company's size offers stability and structured training programs, while the focus on custom framing adds a unique, creative dimension to the retail experience.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate

This role serves as a foundational position within the retail operations of Michaels. It provides hands-on experience in customer service, sales, and specialized production, laying the groundwork for potential advancement within the store or the broader company.

Reporting Structure:

The Part-Time Framer typically reports to a Framing Supervisor or Store Manager. This direct reporting line ensures clear guidance, performance feedback, and support for operational tasks and sales goals.

Operations Impact:

The Framer directly impacts the store's revenue through custom framing sales and contributes to customer satisfaction by providing quality products and services. Efficient store operations, including merchandising and inventory management, also support overall business performance.

Growth Opportunities:

• Framing Specialist/Lead: With demonstrated skill and experience, progression to a lead framing role, potentially with supervisory responsibilities for framing operations.

• Sales Associate/Key Holder: Transitioning to broader sales associate roles, potentially taking on keyholder responsibilities for opening/closing the store.

• Store Management Track: For ambitious individuals, this role can be a stepping stone towards assistant management and store management positions within Michaels.

• Cross-Training: Opportunities to gain experience in other store departments, broadening skill sets.

📝 Enhancement Note: This role is positioned as an entry point for individuals interested in retail operations with a creative specialization. Growth is typically organic within the store structure, emphasizing proficiency in core duties and demonstrating leadership potential.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Mohegan Lake, NY (3117 E Main St).

Workspace Context:

• The work environment is dynamic, involving direct customer interaction in a climate-controlled retail space.

• Specific areas include the sales floor, the framing shop (which may involve specific equipment like glass cutters and heat presses), and stock rooms (which may not be climate-controlled).

Work Schedule:

• Part-time hours.

• Requires flexibility to work nights, weekends, and early mornings based on business needs and scheduling.

📝 Enhancement Note: The work environment is typical for retail, demanding adaptability and a customer-first approach. The framing specific area requires careful attention to safety protocols due to the specialized tools and materials.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: Typically conducted by the Store Manager or Framing Supervisor. This will involve questions about customer service experience, problem-solving abilities, and understanding of retail operations.

• Practical Assessment: May include a brief hands-on demonstration or discussion about operating framing equipment, measuring skills, or handling customer inquiries.

• Final Interview/Offer: Often a discussion about role expectations, benefits, and compensation, followed by a conditional job offer.

Portfolio Review Tips:

• For this role, focus on transferable skills. Prepare to discuss specific examples from past experiences (retail, customer service, projects) that demonstrate:
  • Detail Orientation: How you ensure accuracy in tasks.
  • Problem-Solving: How you handled a challenging customer situation or a production issue.
  • Customer Focus: Examples of going above and beyond for a customer.
  • Teamwork: Instances where you collaborated effectively with colleagues.

Challenge Preparation:

• Be ready to answer situational questions like: "How would you handle a customer who is unhappy with their framing order?" or "Describe a time you had to learn a new skill quickly."

• Prepare to discuss your understanding of the Michaels brand and the importance of custom framing in enhancing customer creativity and celebration.

• Think about how you would approach selling a custom framing solution, considering the customer's art and budget.

📝 Enhancement Note: The interview process is likely to be practical and focused on assessing core competencies for a front-line retail role. Demonstrating enthusiasm for creativity and a strong work ethic will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Cash Register/Point of Sale (POS) System: For processing transactions, returns, and managing sales.

• Framing Equipment: Including mat cutters, framing tools, and potentially heat presses for specific framing techniques.

• Glass Cutter: For precise glass sizing.

• Measuring Tools: Rulers, tape measures for accurate framing dimensions.

Analytics & Reporting:

• Basic Computer Skills: For accessing company systems, product information, and potentially reporting basic sales data.

• POS Reporting: Access to sales reports related to custom framing and overall store performance.

CRM & Automation:

• Customer Relationship Management (Implicit): Through building customer relationships and understanding their needs for custom framing.

• Inventory Management Systems: For Directed Replenishment and SISO processes.

📝 Enhancement Note: The technology stack is standard for a retail environment with a specialized production component. Proficiency in basic computer operations and the ability to quickly learn proprietary POS and framing equipment are essential.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging personal and customer creativity in art and framing solutions.

• Customer Focus: Prioritizing customer needs and satisfaction through service and quality products.

• Teamwork: Collaborating effectively to achieve store goals and support colleagues.

• Integrity: Adhering to company policies, safety standards, and ethical practices.

• Efficiency: Maintaining operational standards, managing inventory, and completing tasks promptly.

Collaboration Style:

• Cross-Functional Support: Working alongside other store associates to ensure smooth operations across all departments.

• Customer-Centric Approach: Collaborating with customers to co-create framing solutions.

• Process Adherence: Following established procedures and SOPs to ensure consistency and quality.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve performance and processes.

📝 Enhancement Note: The company culture emphasizes a blend of creative expression and disciplined operational execution. Team members are expected to be both customer-friendly and process-oriented.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to meet both customer sales expectations and production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Addressing a wide range of customer preferences, budgets, and artistic visions for framing.

• Maintaining Quality Standards: Consistently producing high-quality framing work that meets customer expectations and company standards.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames, standing for extended periods, and working with tools.

• Adapting to New Processes: Learning and integrating new sales techniques or operational procedures, such as "Elevated ABC Deliver."

Learning & Development Opportunities:

• Framing Skills Development: Comprehensive training on custom framing techniques, material selection, and equipment operation.

• Sales Training: Learning consultative selling approaches and customer service best practices through company programs.

• Retail Operations Knowledge: Gaining experience in inventory management, merchandising, and point-of-sale operations.

• Potential for Advancement: Opportunities to grow into lead roles or management positions within Michaels stores.

• Employee Discount & Tuition Assistance: Utilizing these benefits for personal development and skill enhancement.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside core retail competencies. Overcoming the challenges requires a combination of technical aptitude, customer service excellence, and a proactive approach to learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you approach a customer who is unsure about what framing style they want?"

• Sales Approach: "How would you introduce the custom framing service to a customer browsing the store?" "What steps would you take to ensure a custom framing order meets the customer's expectations?"

• Problem-Solving & Detail Orientation: "Imagine a customer's artwork is an unusual size. What steps would you take to frame it?" "How do you ensure accuracy when measuring and cutting materials?"

• Teamwork: "Describe a time you worked effectively as part of a retail team."

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in custom framing?"

• "What do you know about Michaels' commitment to creativity and customer celebration?"

Portfolio Presentation Strategy:

• While a formal portfolio isn't expected, prepare to speak confidently about your past experiences.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions, highlighting relevant skills like customer service, problem-solving, and attention to detail.

• Be ready to discuss any projects where precision, creativity, or customer satisfaction were key outcomes.

📝 Enhancement Note: Focus on demonstrating your customer service skills, your ability to learn and execute detailed processes, and your enthusiasm for creative products and sales. Emphasize reliability and a strong work ethic.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on craft/technical experience. Use keywords such as "customer service," "sales," "custom framing," "measuring," "detail-oriented," and "team player."

• Interview Preparation: Practice answering common retail and customer service interview questions. Be ready to discuss your availability and enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' products, services, and brand values. Understand the importance of custom framing for customers.

• Highlight Relevant Skills: Be prepared to discuss your basic computer skills, measuring abilities, and any experience with tools or equipment.

⚠️ Important Notice: This enhanced job description provides insights based on the provided data and industry standards for retail operations roles. Specific details regarding the interview process, exact responsibilities, and company culture should be confirmed directly with Michaels Stores during the application and interview stages.