Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Phoenix, AZ, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-06-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the Custom Framing department.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing sales and production to meet targets.

• The position requires proficiency in operating framing equipment, basic measuring, and computer skills to manage orders and customer interactions.

• Adherence to Standard Operating Procedures (SOPs), maintaining store standards, and supporting overall retail operations are critical components of this role.

📝 Enhancement Note: The role is identified as "Part Time Custom Framer," indicating a focus on specialized skills within a retail setting. While not a traditional GTM or RevOps role, the emphasis on customer relationships, sales delivery, and adherence to operational procedures (SOPs) aligns with foundational operational principles in customer-facing environments. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by understanding their creative vision and providing tailored custom framing solutions.

• Drive sales and production targets by effectively utilizing the "Elevated ABC Deliver" methodology for customer engagement and solution selling within the Custom Framing department.

• Execute custom framing orders with a high degree of quality and adherence to timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, including visual merchandising standards, and manage inventory replenishment for assigned areas (SISO and Directed Replenishment).

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store.

• Operate the cash register, manage cash handling procedures, and execute transactions accurately according to company standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and operational efficiency.

• Support and implement company shrink and safety programs to maintain a secure and hazard-free work environment.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The core responsibilities highlight a blend of specialized framing skills and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales and customer engagement framework that applicants should be prepared to discuss in terms of its impact on sales performance and customer satisfaction within the framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role is ideal, with specific emphasis on retail operations and sales.

• Demonstrated ability to learn and apply new skills, particularly in operating specialized equipment. Required Skills:

• Basic computer skills for order management and system navigation.

• Proficiency in basic measuring skills for accurate custom framing.

• Ability to operate framing equipment safely and effectively.

• Competency in using a glass cutter.

• Experience with cash handling and operating a cash register.

• Strong customer service orientation and interpersonal skills.

• Ability to maintain a clean, organized, and well-merchandised store environment. Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Experience selling products and/or services, with a proven ability to meet sales targets.

• Familiarity with inventory management and replenishment processes.

• Understanding of visual merchandising principles.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections provide a clear baseline and aspirational skill set. For operations-focused candidates, demonstrating how their experience in process adherence, efficiency, and customer satisfaction translates to these requirements will be key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this specific level, candidates can showcase relevant experience through examples of successful customer service interactions, problem-solving scenarios, and instances where they improved store organization or efficiency.

• Demonstrate an understanding of how process adherence (SOPs) contributes to consistent quality and customer satisfaction in framing orders.

• Highlight any experience with retail systems, POS operations, or inventory management tools that showcase system proficiency.

• Quantifiable achievements in sales or customer satisfaction, if available, can serve as a proxy for ROI demonstration. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for framing, sales, and general store operations.

• Ability to describe how they would approach learning and implementing new framing techniques or store processes.

• Willingness to participate in process improvement discussions and provide feedback on workflow efficiencies within the frame shop or store.

📝 Enhancement Note: Given the entry-level nature and specific retail focus, a traditional "operations portfolio" is unlikely. However, candidates can prepare by thinking about how their past experiences demonstrate an aptitude for process, efficiency, and customer-focused outcomes, framing these as transferable skills.

💵 Compensation & Benefits

Salary Range: As a part-time retail position in Phoenix, AZ, the hourly wage is likely to fall within the range of $14-$18 per hour, depending on experience and specific store needs. This is based on industry benchmarks for similar roles in the area.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual.

• Tuition assistance programs to support ongoing education.

• Generous employee discounts on Michaels products.

• Opportunities for team member recognition and potential advancement within the company.

Working Hours: This is a part-time role, with hours varying based on business needs. The job description mentions work hours including nights, weekends, and early mornings, reflecting typical retail scheduling. Total weekly hours will be less than 30-35.

📝 Enhancement Note: Salary estimate is based on current market data for part-time retail associates with specialized duties in the Phoenix metropolitan area. Benefits are listed as per the company's general offerings described in the job posting.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home décor products in North America.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores). This indicates a structured corporate environment with established processes and career pathways.

Founded: 1973. A long history suggests stability and a well-defined brand identity.

Team Structure:

• The Custom Framer will likely be part of a store-level team, reporting to a Store Manager or an Assistant Manager.

• They will work closely with fellow part-time and full-time sales associates, cashiers, and potentially a dedicated framing manager or lead.

• Collaboration is expected across various store functions, including stocking, customer service, and visual merchandising. Methodology:

• Emphasis on customer-centric sales approaches, exemplified by the "Elevated ABC Deliver" methodology.

• Strict adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales to inventory management and safety.

• Data-driven decision-making is implied through sales targets, inventory replenishment systems (SISO, Directed Replenishment), and Omni-channel processes.

Company Website: www.michaels.com

📝 Enhancement Note: The company information provides context for the operational environment. A large, established retailer like Michaels will have well-defined processes and a structured approach to customer service and sales, which is crucial for operations-minded individuals.

📈 Career & Growth Analysis

Operations Career Level: Entry-level (0-2 years experience). This role serves as a foundational position within the retail operations structure, focusing on direct customer interaction and specialized service delivery.

Reporting Structure: Reports to Store Management (Store Manager, Assistant Manager, or Department Lead), with direct interaction with customers and potentially other store associates.

Operations Impact: The Custom Framer directly impacts store revenue through sales of framing services and products. They also influence customer loyalty and brand perception through their service quality and ability to create memorable customer experiences. Efficient operations in the frame shop contribute to faster turnaround times and higher customer satisfaction.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, materials, and design consultation.

• Retail Advancement: Potential to move into roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Functional Training: Opportunities to learn about other areas of store operations, such as visual merchandising, inventory management, or e-commerce fulfillment.

• Company-Wide Opportunities: With experience, potential to explore roles in corporate functions related to operations, merchandising, or training, depending on individual aptitude and company needs.

📝 Enhancement Note: For candidates interested in operations, this role can be a stepping stone. Emphasizing the transferable skills in process adherence, customer management, and operational efficiency can highlight potential for growth into more complex operational roles within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be the sales floor and the dedicated custom framing shop.

Office Location(s): Store - 35035 North Valley Pkwy, Phoenix, AZ. This is a specific retail store location.

Workspace Context:

• The framing shop environment requires working with specific tools and materials, including glass cutters and heat presses.

• The role involves significant customer interaction in a public, often busy, retail space.

• Collaboration with other store team members is integral to daily operations, particularly during truck unloads, stocking, and customer assistance.

• Access to and use of store technology, including POS systems and potentially basic computer terminals for order entry.

Work Schedule: Part-time, with flexible scheduling that includes nights, weekends, and potentially early mornings, as dictated by store operating hours and business needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a specialized area for custom framing. Understanding the dynamic nature of retail and the specific demands of the framing area is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Be prepared to discuss customer service philosophy, experience with sales, and any relevant skills.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation.

• Situational Questions: Expect questions about handling difficult customers, managing multiple tasks, and working as part of a team.

• Company Culture Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, prepare to discuss specific examples from your past experiences that demonstrate:

  • Customer Service Excellence: How you've gone above and beyond for customers.
  • Problem-Solving: Instances where you resolved a customer issue or improved a process.
  • Sales Aptitude: How you've met or exceeded sales goals or upsold products.
  • Process Adherence: Examples of following instructions or SOPs meticulously.

• Be ready to talk about any projects where you had to be creative or detail-oriented, even if not in a framing context. Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to problem resolution.

• Task Management: Discuss how you prioritize tasks in a busy environment.

• Learning New Skills: Explain your approach to learning new equipment or procedures.

📝 Enhancement Note: The interview process will likely be geared towards assessing customer service, sales potential, and operational aptitude within a retail context. Highlighting transferable skills is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific tools for cutting mats, assembling frames, and finishing orders (e.g., mat cutters, framing points, staple guns, heat presses).

• Glass Cutter: Essential for custom glass sizing for frames.

• Cash Register/POS System: For processing sales, managing transactions, and potentially inventory lookups.

• Basic Computer Skills: For accessing order management systems, company portals, and possibly email/communication.

Analytics & Reporting:

• While the Framer may not directly use complex analytics tools, they will interact with sales data via the POS system, which tracks individual and store performance.

• Understanding of how sales performance contributes to overall store metrics. CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a structured approach to customer engagement, acting as a form of basic CRM.

• POS systems may have some customer profile capabilities.

• Inventory management systems (SISO, Directed Replenishment) automate aspects of stock management.

📝 Enhancement Note: Proficiency with the specific tools of the trade (framing equipment, glass cutter) and standard retail technology (POS) is paramount.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is central to the role and Michaels' mission.

• Creativity & Passion: Encouraging a creative environment where team members and customers can express themselves.

• Teamwork & Collaboration: Working together to achieve store goals and support each other.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards.

• Efficiency & Quality: Delivering high-quality work in a timely manner to meet operational standards.

Collaboration Style:

• Emphasis on a supportive and respectful team environment where associates assist each other.

• Cross-functional collaboration is necessary for tasks like truck unloads, stocking, and supporting different departments.

• Open communication to ensure smooth operations and excellent customer service.

📝 Enhancement Note: The values listed reflect a typical retail environment focused on customer experience, creativity, and operational efficiency.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales, production, and general store duties simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail market.

• Handling Complex Custom Orders: Accurately executing intricate framing designs and meeting customer expectations.

• Physical Demands: Standing for long periods, lifting heavy items, and working with specialized equipment.

• Adapting to Retail Pace: Managing busy periods, seasonal fluctuations, and diverse customer needs.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled custom framer with deep knowledge of materials, design, and techniques.

• Sales and Customer Service Skills: Enhancing abilities in consultative selling and customer relationship management.

• Retail Operations Knowledge: Gaining experience in inventory management, merchandising, and POS systems.

• Potential for Leadership: Developing skills that could lead to supervisory or management roles within Michaels stores.

📝 Enhancement Note: These challenges and opportunities are common in specialized retail roles, offering a clear path for development for motivated individuals.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "How do you approach building rapport with customers and ensuring they have a positive experience?" Be ready to cite examples.

• Sales Approach: "Describe a time you successfully sold a product or service by understanding a customer's needs." Discuss the "Elevated ABC Deliver" if you have prior knowledge or can infer its principles.

• Problem-Solving: "Tell me about a time you had to handle a difficult customer situation. What was the outcome?"

• Process Adherence: "How important is it to follow Standard Operating Procedures (SOPs) in a retail environment, especially in a specialized area like custom framing?"

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the Custom Framing department?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• While no formal portfolio is required, be prepared to discuss concrete examples of your achievements in past roles, focusing on:

  • Customer Interactions: Specific instances of excellent service or successful problem resolution.
  • Sales Achievements: Any metrics or goals you met or exceeded.
  • Process Improvement: Examples of how you improved efficiency or organization in a previous role.
  • Detail Orientation: Projects where precision and accuracy were critical.

📝 Enhancement Note: Focus on demonstrating a strong customer service ethic, a willingness to learn and follow processes, and a proactive attitude towards sales and team collaboration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, experience with tools or equipment (even if not framing-specific), and your ability to follow instructions and work in a team. Emphasize any experience with retail operations, inventory, or POS systems.

• Prepare Examples: Think of specific examples that illustrate your skills in customer interaction, problem-solving, attention to detail, and ability to learn new processes and equipment.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its customer-centric approach. Understand the value of the Custom Framing department.

• Practice Interview Responses: Prepare answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a strong work ethic.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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