framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Huntington Beach, California, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: 2026-06-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and providing personalized design consultations.

• Drive sales and production targets through effective product knowledge and consultation, leveraging the Elevated ABC Deliver methodology.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs), maintaining department standards, and supporting inventory management.

• Deliver exceptional customer service by assisting shoppers, maintaining a well-merchandised store, and supporting omni-channel processes.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond basic framing to include sales, customer relationship building, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer interaction model. This role is firmly within Retail Operations, focusing on in-store execution and customer engagement.

📈 Primary Responsibilities

• Adhere to and execute Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws, regulations, and company standards.

• Actively engage customers through the "Elevated ABC Deliver" personal designer approach to build relationships and create memorable custom framing solutions, directly impacting sales and production results.

• Complete custom framing orders with a high degree of quality and adherence to production timelines.

• Maintain the ready-made frame department, SISO (Single Item Single Order), and Directed Replenishment areas to ensure optimal product availability and presentation.

• Deliver friendly and proactive customer service, assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Support company-wide shrink and safety programs by following established protocols and reporting any concerns.

• Demonstrate positive and respectful interactions with colleagues and customers, serving as a role model by upholding organizational vision and values.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register and execute cash handling procedures accurately and according to company standards.

• Acknowledge all customers, assist with product location, and offer solutions to meet their needs.

• Support and execute omni-channel processes as required.

📝 Enhancement Note: The responsibilities are clearly defined and cover a broad range of retail operations tasks. The emphasis on "Elevated ABC Deliver" indicates a need for strong interpersonal and sales skills beyond just framing expertise. The inclusion of truck unloading and stocking points to a hands-on role in inventory management and store operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a minimum requirement.

Experience:

• 0-2 years of experience is typical for this entry-level role, with a focus on foundational skills.

• Experience in process adherence and customer interaction is beneficial. Required Skills:

• Basic computer skills for POS (Point of Sale) and potential system navigation.

• Basic measuring skills essential for accurate framing and material calculation.

• Ability to operate framing equipment safely and effectively.

• Proficiency in glass cutting techniques.

• Cash handling and cash register operation.

• Customer service and interpersonal communication.

• Ability to follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a sales or customer-facing role.

• Experience in selling products or services, with a focus on consultative selling.

• Familiarity with custom framing design and processes.

• Visual merchandising skills for department maintenance.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate. The "minimum" skills are practical and directly related to the core tasks. "Preferred" skills indicate areas where candidates can stand out, such as prior sales or retail experience, which would align them with the "Elevated ABC Deliver" sales methodology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of ability to follow and execute established Standard Operating Procedures (SOPs) in a retail environment.

• Examples of successful customer interactions and problem-solving, showcasing consultative selling and relationship building (aligning with "Elevated ABC Deliver").

• Evidence of quality and timely completion of tasks, particularly in production or order fulfillment.

• Understanding and application of basic inventory management principles (e.g., merchandising, replenishment). Process Documentation:

• Ability to execute defined framing order processes from consultation to completion.

• Understanding of cash handling and POS transaction processes.

• Familiarity with retail stocking and merchandising processes.

📝 Enhancement Note: For this entry-level role, a formal portfolio might not be expected. However, candidates should be prepared to discuss their experience with processes, customer service, and any relevant framing or retail tasks. The emphasis is on demonstrating an understanding and ability to execute established company processes and demonstrate customer service aptitude.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. Actual hours per week will vary based on business needs, but the role description implies potential for nights, weekends, and early mornings. The "40" value is likely an internal placeholder for standard full-time hours, but this role is explicitly part-time.

📝 Enhancement Note: The salary range provided is competitive for part-time retail positions in the specified location. The benefits package, particularly for part-time employees, is a significant draw, including health insurance and tuition assistance. The "working hours" are noted as variable due to the part-time nature of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts Supplies, Custom Framing)

Company Size: Large (over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is North America's largest retailer of arts and crafts supplies.

Team Structure:

• The role is part of the in-store retail team, working alongside other sales associates, specialized roles (like framers), and reporting to store leadership.

• The reporting structure likely involves a Store Manager and potentially Assistant Managers or Department Supervisors overseeing specific areas like framing.

• Cross-functional collaboration is essential, involving interaction with customers, fellow team members, and potentially support from regional or corporate teams for specific initiatives or issues. Methodology:

• Emphasis on data-driven customer insights and sales strategies ("Elevated ABC Deliver").

• Structured operational processes (SOPs) for consistency and compliance.

• Focus on customer experience through in-store presentation and service.

• Commitment to safety and loss prevention programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer service, and operational excellence within a large retail framework. The "Elevated ABC Deliver" suggests a proactive, relationship-driven sales approach. The company's history and scale indicate a well-established operational structure.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level Retail Operations role, focused on direct customer interaction and in-store task execution. It serves as a foundational position within the retail environment.

Reporting Structure: The Framer reports to store management, likely an Assistant Store Manager or Department Manager responsible for the framing area and custom framing sales.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and general merchandise sales. They also contribute to operational efficiency by maintaining department standards, ensuring product availability, and providing excellent customer service, which drives repeat business and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design, production, and customer consultation.

• Sales Advancement: Potential to progress into sales lead or keyholder roles, taking on more responsibility.

• Cross-Training: Opportunity to gain experience in other store departments, such as visual merchandising, inventory, or cash management.

• Leadership Path: With demonstrated performance and initiative, potential to move into supervisory or management roles within Michaels stores.

• Specialization: Deepen expertise in custom framing, potentially becoming a subject matter expert within a store or region.

📝 Enhancement Note: This role offers a clear path for growth within Michaels' retail operations, starting from a hands-on position to potential leadership or specialized roles. The emphasis on sales and customer service provides transferable skills valuable across the retail industry.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop area.

Office Location(s): Huntington Beach, California (specific store address provided). The role is tied to this specific store location.

Workspace Context:

• The environment is customer-facing and requires constant interaction.

• The framing shop involves specialized equipment (framing tools, glass cutter, heat press) and materials, requiring attention to safety and organization.

• Work areas include the sales floor for customer assistance and merchandising, and the back stockroom for inventory processing.

• Opportunities for collaboration exist with other store associates and management.

Work Schedule: This is a PART_TIME position. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail store. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop itself presents a unique workspace with specific tools and safety considerations, distinct from the general sales floor. The schedule flexibility is typical for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications, interest, and availability.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve discussing customer service philosophy, experience with sales or hands-on tasks, and how the candidate embodies Michaels' values.

• Skills Assessment: The interview may include practical questions about handling customer scenarios, basic measuring, or operating equipment, or a demonstration of basic skills.

• Situational Questions: Candidates will be asked about how they would handle specific customer interactions, sales opportunities, or operational challenges (e.g., managing a difficult customer, fulfilling a complex framing order).

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' creative and customer-focused culture.

Portfolio Review Tips:

• For this role, a formal "portfolio" might not be required, but candidates should be prepared to discuss relevant experiences.

• Resume: Highlight any customer service, sales, crafting, or hands-on experience.

Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in framing sales through proactive engagement").

• Verbal Examples: Be ready to provide specific examples of:

  • How you've provided excellent customer service.
  • How you've handled a challenging customer interaction.
  • Any experience with sales or upselling.
  • Any experience with tools, crafting, or precise work.
  • How you follow instructions and SOPs.

• Demonstrate Enthusiasm: Show genuine interest in Michaels, creativity, and helping customers.

Challenge Preparation:

• Be prepared for scenario-based questions related to customer service, sales, and problem-solving in a retail context.

• Understand the importance of following company procedures (SOPs) and safety guidelines.

• Think about how you would approach a customer to understand their framing needs.

📝 Enhancement Note: The interview process for a retail role like this is typically focused on assessing soft skills, customer service aptitude, and basic operational understanding. Candidates should focus on showcasing their ability to learn, follow procedures, and connect with customers.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, transactions, and potentially customer order management.

• Custom Framing Equipment: Standard industry tools including mat cutters, frame saws, jointers, presses, and potentially specialized software for design and pricing.

• Glass Cutter: Essential for custom glass sizing.

• Heat Press: Likely used in the framing process.

• Computer: For basic functions, potentially accessing training modules or company systems.

Analytics & Reporting:

• Basic sales reporting accessible through the POS system.

• Inventory management systems for tracking stock levels and replenishment. CRM & Automation:

• Likely a basic customer database integrated with the POS system for tracking custom orders and potentially customer history.

• "Elevated ABC Deliver" is a sales methodology that implies a structured approach to customer interaction, possibly supported by system prompts or training.

📝 Enhancement Note: The technology stack is standard for a retail environment with a specialized custom framing department. Proficiency in basic computer use and the ability to learn proprietary POS and framing equipment are key. The emphasis is on practical application rather than deep technical expertise.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment where creativity is encouraged, and customers are supported in celebrating life's moments.

• Customer Focus: Prioritizing customer needs, providing exceptional service, and building lasting relationships.

• Integrity & Respect: Upholding ethical standards, treating everyone with acceptance and respect, and projecting a positive image.

• Efficiency & Execution: Adhering to SOPs, completing tasks accurately and on time, and contributing to a well-merchandised and in-stock store.

Collaboration Style:

• Team-Oriented: Working collaboratively with fellow store associates to achieve common goals, such as sales targets, store presentation, and efficient operations.

• Customer-Centric: All interactions, both internal and external, are geared towards enhancing the customer experience and driving sales.

• Process-Driven: Collaboration often involves adhering to and improving upon established company processes and procedures.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with strong operational execution and a deep commitment to customer service. Team members are expected to be collaborative, respectful, and driven by company values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, framing production, and general store tasks simultaneously.

• Customer Demands: Handling diverse customer needs, from simple inquiries to complex custom framing projects, and managing expectations.

• Accuracy in Production: Ensuring precision in measurements and execution for custom framing orders to maintain quality standards.

• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons, and managing time effectively.

• Learning New Equipment/Processes: Quickly mastering the operation of specialized framing equipment and understanding new company programs.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming proficient in all aspects of custom framing design, production, and sales.

• Sales and Customer Engagement: Developing strong consultative selling skills through the "Elevated ABC Deliver" program.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store operations, inventory management, and visual merchandising.

• Cross-Training: Opportunity to learn about other areas of the store, broadening skill sets.

• Career Progression: Potential to advance into leadership roles within the store or explore opportunities at Michaels' corporate headquarters or manufacturing facilities.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and robust customer-facing sales abilities, which are valuable in many industries. The challenges are typical of a hands-on retail role with a specialized component.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find a solution to a problem." (Focus on listening, problem-solving, and customer satisfaction).

• "How would you approach a customer who seems unsure about what they need?" (Highlight proactive engagement, asking clarifying questions, and offering options).

• "What does excellent customer service mean to you in a retail environment?" (Emphasize friendliness, helpfulness, product knowledge, and going the extra mile).

• "Imagine a customer is frustrated because their framing order will take longer than expected. How would you handle this?" (Focus on empathy, clear communication, offering alternatives if possible, and managing expectations).

• "What experience do you have with tools or precise work?" (Even if not framing, relate any experience with crafts, DIY, or tasks requiring accuracy). Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Connect to creativity, customer service, or specific products/services).

• "What do you know about Michaels?" (Show you've researched the company's mission, products, and values).

• "How do you handle working as part of a team?" (Emphasize collaboration, communication, and supporting colleagues).

• "What are your thoughts on the importance of following procedures and safety guidelines in a retail setting?" (Demonstrate an understanding of compliance and risk management). Portfolio Presentation Strategy:

• Resume: Ensure it clearly lists any relevant experience, focusing on customer service, sales, and any hands-on or craft-related activities.

• Verbal Examples: Prepare 2-3 concise stories that demonstrate your customer service skills, problem-solving abilities, and work ethic. Use the STAR method (Situation, Task, Action, Result) if applicable.

• Enthusiasm: Convey genuine interest in the role and the company's mission.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, an understanding of retail operations, and a positive attitude. The "Elevated ABC Deliver" framework suggests interviewers will look for candidates who can build rapport and engage customers effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any customer service, sales, crafting, or hands-on experience. Quantify achievements where possible, focusing on customer interactions and task completion.

• Prepare for Behavioral Questions: Be ready to discuss specific examples of your customer service, problem-solving, and teamwork skills using the STAR method.

• Research Michaels: Understand the company's mission ("fuel the joy of creativity and celebration"), its products, and its commitment to customers and team members.

• Practice Your Pitch: Be prepared to articulate why you are a good fit for the Framer role, emphasizing your enthusiasm for creativity and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.