Part Time Framer (No Experience Necessary)

📍 Job Overview

Job Title: Part Time Framer (No Experience Necessary)

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-06-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions.

• Drive sales and production targets within the framing department by leveraging consultative selling techniques.

• Ensure operational excellence by maintaining store standards, including merchandising, stock replenishment, and a clean, safe environment.

• Execute essential retail functions, including cash handling, operating point-of-sale systems, and supporting omni-channel processes.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within a retail environment, specifically focusing on the custom framing services offered by Michaels. The emphasis on "no experience necessary" and "basic skills" suggests a strong training component and a focus on customer interaction and task execution rather than deep operational strategy. The role contributes to overall store operations by supporting sales, inventory, and customer service.

📈 Primary Responsibilities

• Cultivate customer relationships by actively engaging them, understanding their needs, and recommending tailored custom framing solutions using the "Elevated ABC Deliver" methodology.

• Achieve and exceed personal sales and production goals for custom framing orders, contributing directly to store revenue targets.

• Ensure high-quality completion of all framing orders within established timelines, adhering to Standard Operating Procedures (SOPs) for craftsmanship.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as execute SISO (Single Item, Single Order) and Directed Replenishment tasks for other assigned areas.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and adequately stocked store.

• Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational efficiency.

• Actively participate in and support shrink and safety programs, contributing to a secure and accident-free work environment.

• Demonstrate positive and respectful interactions with colleagues and customers, remaining composed in challenging situations and embodying the company's vision and values.

• Assist with truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget.

• Accurately operate the cash register and execute cash handling procedures according to company standards, ensuring precision and security.

• Acknowledge all customers promptly, assist them in finding products, and provide effective solutions to their needs.

• Support and execute omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store, to enhance customer convenience and sales opportunities.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, customer service, and general store operations. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement framework that applicants should be prepared to learn and implement. The inclusion of omni-channel support indicates a need for adaptability to evolving retail fulfillment models.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific requirements may vary but are generally not a barrier for this role.

Experience: No prior framing experience is necessary; comprehensive training will be provided. Previous experience in retail, sales, or customer-facing roles is advantageous but not required.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential inventory lookups.

• Basic measuring skills for accurate custom framing order specifications.

• Ability to operate framing equipment and glass cutters safely and effectively (training provided).

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic math skills for cash handling and transaction processing.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Physical stamina to stand for extended periods and lift/carry moderate to heavy items. Preferred Skills:

• Prior retail sales experience, particularly in a consultative or solution-selling environment.

• Experience selling products and/or services, demonstrating an ability to understand customer needs and offer solutions.

• Familiarity with visual merchandising principles and inventory management basics.

• Experience with POS systems and cash handling procedures.

📝 Enhancement Note: The "no experience necessary" aspect is a key differentiator, suggesting that the company prioritizes attitude, trainability, and customer engagement skills over specific technical expertise. The required skills are foundational, indicating that the role is designed for individuals looking to enter the retail and art/craft industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for entry-level retail roles, candidates with previous customer service or sales experience might consider showcasing examples of positive customer feedback or sales achievements.

• For those with any prior framing or craft experience, a visual representation of projects demonstrating attention to detail and quality craftsmanship would be beneficial.

• Examples of problem-solving scenarios in previous roles, particularly those that led to improved customer satisfaction or operational efficiency. Process Documentation:

• Demonstrated ability to learn and follow Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Understanding of workflow for custom order processing, from initial consultation to final product delivery.

• Familiarity with basic inventory management processes, including receiving, stocking, and maintaining department appearance.

• Awareness of cash handling procedures and POS transaction flows.

📝 Enhancement Note: For an entry-level role like this, the emphasis is less on a formal portfolio and more on demonstrating an understanding of and willingness to adhere to established processes and SOPs. The "portfolio" in this context might translate to clear communication of how one would approach customer interactions and task execution based on training received.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position, the hourly wage is expected to align with local minimum wage standards and regional retail benchmarks for similar roles. For Easton, Pennsylvania, this typically ranges from $12.00 to $16.00 per hour, depending on specific store needs and candidate qualifications.

Benefits:

• Health Insurance (medical, dental, and vision) - Eligibility may depend on hours worked and tenure.

• Paid Time Off (PTO) - Accrued based on hours worked, providing flexibility for personal time.

• Tuition Assistance - Support for continuing education, aligning with Michaels' commitment to employee development.

• Generous Employee Discounts - Significant discounts on Michaels products, fostering a connection with the brand's offerings.

• Other potential benefits may include retirement savings plans (401k) and employee assistance programs.

Working Hours: This is a part-time position. Actual hours may vary based on business needs, but are typically between 15-25 hours per week. Work hours will include nights, weekends, and early mornings, reflecting the operational demands of a retail environment.

📝 Enhancement Note: Salary estimates are based on research for similar part-time retail associate positions in the Easton, Pennsylvania area, considering the entry-level nature of the role and the "no experience necessary" requirement. Benefits are detailed based on the provided company information, with a note on potential eligibility criteria for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence in the arts and crafts market, positioning itself as a destination for creativity and celebration.

Team Structure:

• The Framer will be part of a store-level team, reporting to the Custom Framing Manager or a designated Store Manager.

• The team operates within a hierarchical structure common in retail, with store associates, department leads, assistant managers, and store managers.

• Cross-functional collaboration is essential, requiring interaction with sales associates, cashiers, and potentially stockroom personnel to ensure seamless store operations and customer service. Methodology:

• Emphasis on customer-centric approaches, including the "Elevated ABC Deliver" for personalized sales interactions.

• Adherence to Standard Operating Procedures (SOPs) for consistent quality and operational efficiency in framing, sales, and store management.

• Data-driven decision-making at the store level, focusing on sales performance, inventory management, and customer feedback to optimize operations.

• A focus on teamwork and shared responsibility for maintaining store standards and achieving collective goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around fostering creativity and providing a positive customer experience. The size and established nature of Michaels suggest well-defined processes and a structured environment, which can be beneficial for entry-level employees seeking clear guidance and training.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate. This role is designed for individuals starting their careers in retail or operations, focusing on core customer service, sales, and production tasks.

Reporting Structure: Reports directly to the Custom Framing Manager or the Store Manager, with potential oversight from District or Regional management.

Operations Impact: While this role is foundational, it directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and loyalty by providing excellent service and quality products. Efficient operations in the framing department reduce waste and improve turnaround times.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement: Potential to advance to roles such as Custom Framing Manager, Key Holder, Assistant Store Manager, or other specialized positions within Michaels' retail operations.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.

📝 Enhancement Note: This role serves as a potential stepping stone within Michaels' retail operations. The growth path emphasizes developing specific skills in custom framing and sales, with clear opportunities for advancement into leadership or specialized roles within the store environment.

🌐 Work Environment

Office Type: This is a retail store environment, primarily customer-facing with a dedicated custom framing shop area.

Office Location(s): The specific store is located at 4447 Southmont Way in Easton, Pennsylvania. This is a public retail space.

Workspace Context:

• The workspace includes customer service areas, a sales floor with various departments, and a dedicated custom framing shop equipped with specialized tools and equipment.

• The environment is generally climate-controlled, but stock rooms may not be, and outdoor work may be required for tasks like retrieving shopping carts or unloading trucks.

• Opportunities for interaction with a diverse customer base and collaboration with a team of fellow associates.

Work Schedule: The work schedule is part-time and flexible, requiring availability for nights, weekends, and early mornings. This schedule is designed to meet the peak operational demands of a retail store.

📝 Enhancement Note: The work environment is typical of a busy retail store, requiring adaptability to various tasks and customer interactions. The framing shop itself presents a unique workspace with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and interest.

• In-Person Interview: Likely to involve a conversation with the Store Manager or Custom Framing Manager to assess customer service skills, attitude, and basic aptitude for the role. This may include situational questions related to customer interactions and problem-solving.

• Skills Assessment: May include a brief demonstration of basic measuring skills or a scenario-based assessment of how you would handle a customer request.

• Onboarding & Training: If selected, a comprehensive training program will be provided for framing techniques, sales processes, and store operations.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. However, be prepared to discuss any relevant experience in customer service, sales, or any craft/artistic endeavors that demonstrate attention to detail.

• Highlight instances where you've gone above and beyond to help a customer or solve a problem.

• If you have any personal projects related to art, design, or crafting, be ready to briefly describe them and what you learned. Challenge Preparation:

• Be prepared to answer questions about how you would handle common customer service scenarios (e.g., a customer who is unsure about their framing choice, a customer with a complaint).

• Think about how you would approach learning new skills quickly and accurately, as training is a significant part of this role.

• Practice articulating your understanding of the importance of customer service and creating a positive shopping experience.

📝 Enhancement Note: The interview process for an entry-level role like this will likely focus on behavioral questions and assessing an individual's fit for the company culture and customer service standards, rather than deep technical knowledge.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes various saws, mat cutters, specialized assembly tools, and potentially heat presses for specific framing applications. Training on safe and effective use will be provided.

• Glass Cutter: Essential tool for custom sizing and fitting glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing sales, managing customer transactions, and potentially accessing basic sales reports.

• Inventory Management System: May be used for tracking ready-made frames, supplies, and potentially customer order status.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Integrated within the POS or sales process, focusing on capturing customer preferences and order history for future engagement.

• Omni-channel Support Tools: Software or processes to manage online orders, in-store pickups, and ship-from-store fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on the operational tools required for custom framing production and retail sales transactions. Proficiency is not expected upon hiring, as comprehensive training will be provided on all equipment and systems.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creativity is celebrated and supported, both in customer projects and employee development.

• Customer Focus: Prioritizing exceptional customer service and building lasting relationships through personalized experiences.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Encouraging a collaborative and respectful work environment where all team members contribute to shared goals.

• Efficiency & Compliance: Adhering to company SOPs and safety standards to ensure smooth operations and a secure workplace.

Collaboration Style:

• Cross-functional support: Associates are expected to assist each other across different store functions to ensure customer needs are met and operational tasks are completed efficiently.

• Open communication: Encouraging clear and respectful communication between team members and management.

• Learning-oriented: A culture that supports learning and development, especially through structured training programs for new skills and processes.

📝 Enhancement Note: The company values emphasize customer engagement, creativity, and operational integrity. The collaborative style is geared towards a supportive retail team environment where mutual assistance is key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering custom framing techniques, operating specialized equipment, and understanding various material options can present a learning challenge for individuals with no prior experience.

• Customer Expectations: Managing diverse customer expectations for custom framing, balancing artistic vision with practical constraints and budget.

• Pace of Work: Maintaining a high level of customer service and production quality during busy periods, especially during peak retail seasons.

• Physical Demands: The role requires physical stamina for standing, lifting, and repetitive tasks, which can be challenging for some.

Learning & Development Opportunities:

• Framing Expertise: Develop in-depth knowledge of framing materials, techniques, design principles, and installation methods.

• Sales & Customer Engagement: Hone consultative selling skills and learn effective strategies for building customer loyalty.

• Retail Operations: Gain practical experience in visual merchandising, inventory management, POS operations, and omni-channel fulfillment.

• Career Progression: Potential pathways to leadership roles within the store or specialized positions within the broader Michaels organization.

📝 Enhancement Note: The challenges are typical for an entry-level role in a specialized retail environment, focusing on skill acquisition and adapting to operational demands. The growth opportunities are clearly defined within the retail operational framework.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new skill quickly. How did you approach it?" (Focus on your learning process and adaptability.)

• "How would you handle a customer who is unsure about what framing style they want?" (Demonstrate your customer engagement and problem-solving approach.)

• "What does excellent customer service mean to you?" (Highlight your understanding of customer-centricity and creating positive experiences.)

• "Why are you interested in working at Michaels, specifically in the framing department?" (Show genuine interest in the brand and the role's function.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission and values.)

• "How do you handle working as part of a team?" (Emphasize collaboration and mutual support.)

• "What are your thoughts on working weekends and evenings?" (Show flexibility and understanding of retail demands.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to speak confidently about any relevant past experiences, even if from school projects or personal hobbies, that demonstrate attention to detail, creativity, or customer interaction.

• Be ready to articulate how you would apply the training provided to excel in the role.

• Practice concisely explaining your understanding of the core responsibilities and how you would contribute positively to the team.

📝 Enhancement Note: Interview preparation should focus on showcasing enthusiasm, a willingness to learn, strong interpersonal skills, and an understanding of the customer service aspect of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience, even if from volunteer work or personal projects. Emphasize skills like communication, problem-solving, and willingness to learn.

• Portfolio Preparation (Conceptual): While no formal portfolio is required, be ready to discuss examples of your attention to detail, creativity, or past customer interactions. Think about how you would approach learning the framing craft.

• Interview Practice: Prepare for behavioral questions focused on customer service, teamwork, and adaptability. Practice articulating your understanding of the role's responsibilities and your enthusiasm for Michaels.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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