Full Time Framer

📍 Job Overview

Job Title: Full Time Framer

Company: Michaels Stores

Location: Store - 4601 Roosevelt Blvd, Middletown, Ohio, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-20

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build strong relationships by offering personalized custom framing solutions, directly impacting store sales and customer satisfaction.

• Execute high-quality framing order production within established timelines, ensuring adherence to Standard Operating Procedures (SOPs) and company quality standards.

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, contributing to an appealing and shoppable store environment.

• Perform essential retail operations, including cash handling, inventory replenishment, and supporting omni-channel processes, to ensure seamless store functioning.

• Uphold company policies and programs related to safety, shrink reduction, and customer service, acting as a positive role model within the team.

📝 Enhancement Note: This role, while titled "Framer," encompasses broader retail operations responsibilities beyond just framing. The emphasis on "building customer relationships," "driving sales," and "maintaining store appearance" signals a strong customer-facing and operational component typical of retail environments. The core framing duties are essential, but the role requires a holistic approach to store operations.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their needs and recommend tailored custom framing solutions, utilizing the "Elevated ABC Deliver" methodology to build rapport and drive sales.
  • Achieve personal sales and production goals for custom framing services.
  • Provide exceptional customer service, assisting customers with locating products, answering inquiries, and offering solutions to enhance their shopping experience.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality and accuracy, ensuring timely delivery to meet customer expectations.
  • Operate and maintain framing equipment, including glass cutters and heat presses, adhering to safety protocols and operational standards.
  • Ensure the ready-made frame department and other assigned areas (e.g., SISO, Directed Replenishment) are well-organized, stocked, and visually appealing.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs for all store functions.
  • Participate actively in truck un-loading and stocking processes, ensuring efficiency and adherence to truck standards.
  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.
  • Support shrink and safety initiatives through diligent adherence to procedures and proactive identification of potential issues.
  • Operate the cash register, execute cash handling procedures accurately and according to standards, and assist with omni-channel fulfillment processes.

• Teamwork & Culture:

  • Interact positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for professional conduct.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing skills and general retail operational duties. Candidates should be prepared to demonstrate proficiency in both areas, emphasizing customer interaction, sales acumen, quality production, and adherence to operational procedures. The mention of "elevated ABC deliver" suggests a specific customer engagement framework that applicants should research.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience:

• 0-2 years of experience in a customer-facing retail or service role is ideal.

• Previous experience in custom framing, art, or a related craft environment is a significant advantage. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online ordering platforms.

• Basic Measuring Skills: Precision in taking measurements for framing projects is critical.

• Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment and a glass cutter.

• Cash Handling: Accurate and secure management of financial transactions.

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions.

• Adherence to Procedures: Strong commitment to following Standard Operating Procedures (SOPs) and company policies.

• Physical Stamina: Ability to stand for extended periods, lift heavy objects (up to 50 lbs), bend, reach, and stretch.

Preferred Skills:

• Retail Sales Experience: Proven ability to sell products or services and meet sales targets.

• Custom Framing Expertise: In-depth knowledge of framing materials, techniques, and design principles.

• Merchandising Acumen: Understanding of visual display principles to create appealing product presentations.

• Inventory Management: Familiarity with stock replenishment and organization processes.

• Omni-Channel Support: Experience with online order fulfillment, curbside pickup, or ship-from-store processes.

📝 Enhancement Note: The "0-2 years" experience level indicates that this role is suitable for individuals starting their careers or those with some foundational retail experience. The emphasis on "basic" skills for requirements suggests a strong training component, but candidates with prior framing or sales experience will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for an entry-level role, candidates are encouraged to prepare examples or descriptions of past work that demonstrate:
  • Quality Craftsmanship: Showcase examples of well-executed projects (e.g., framed artwork, photos, memorabilia) that highlight attention to detail and aesthetic sensibility.
  • Problem-Solving: Examples of how you've addressed customer challenges or unique framing needs effectively.
  • Process Adherence: If relevant, describe how you followed specific guidelines or procedures in previous roles to ensure consistent outcomes.
  • Customer Interaction: Anecdotes or descriptions of successful customer interactions that led to sales or positive resolutions.

Process Documentation:

• Candidates should be ready to discuss their understanding of and ability to follow structured processes, such as:
  • Order Taking & Fulfillment: How they would approach receiving a framing order, confirming details, and managing the production timeline.
  • Customer Service Protocols: How they would handle customer inquiries, complaints, or special requests within a retail framework.
  • Inventory Management: Understanding of stock rotation, replenishment, and maintaining an organized back stock area.
  • Safety Procedures: Awareness of and commitment to following safety guidelines when operating equipment or handling materials.

📝 Enhancement Note: For a role at this experience level, a traditional "portfolio" might be less about formal documentation and more about being prepared to discuss past experiences and demonstrate practical skills verbally or through examples. The focus is on understanding and willingness to follow established processes.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage available for eligible team members.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Additional benefits may be available, as detailed on mikbenefits.com.

Working Hours: Full-time position, typically around 40 hours per week. This will include nights, weekends, and early mornings, reflecting typical retail operating hours.

📝 Enhancement Note: The salary range is consistent with entry-level retail positions in the US. The comprehensive benefits package, including tuition assistance and health insurance, is a strong offering for full-time retail associates. The working hours are typical for the industry and require flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home decor, and custom framing.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in the US and Canada, indicating a large, established retail organization.

Founded: Founded in 1973, Michaels has a long history and significant market presence.

Team Structure:

• This role is part of a store-level team, working under the direction of store management (e.g., Store Manager, Assistant Store Manager, Framing Manager).

• Collaboration with fellow part-time and full-time associates is essential for daily operations, customer service, and task completion.

• Cross-functional interaction occurs with various departments within the store, including sales floor, cash wrap, and back-of-house operations. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Sales and Production Focus: Driving revenue through sales and efficient, high-quality production of custom framing orders.

• Team Collaboration: Working together to achieve store goals and maintain a positive work environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates a large, structured retail environment. The culture likely values teamwork, customer service, efficiency, and adherence to established processes. The emphasis on "fueling the joy of creativity" suggests a positive and inspiring workplace for individuals passionate about arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, foundational role within the retail operations and custom framing specialization. It provides hands-on experience in customer service, sales, production, and store management.

Reporting Structure: The Framer typically reports to a Framing Manager or a designated Store Manager/Assistant Manager, depending on the store's hierarchy.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing excellent service and high-quality products. Efficient operations, including accurate production and merchandising, also support the store's profitability and brand image.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership Path: Potential progression to roles such as Framing Manager, Key Holder, Assistant Store Manager, or Store Manager, with increased responsibility for team leadership, sales targets, and operational oversight.

• Cross-Departmental Experience: Gain experience in various store functions, potentially leading to opportunities in visual merchandising, inventory management, or other specialized retail roles.

• Continuous Learning: Access to training programs, potentially including tuition assistance, to further develop skills and knowledge.

📝 Enhancement Note: This role serves as a strong entry point into the retail industry and the specialized field of custom framing. The clear path for growth into management and specialized roles within Michaels is a key advantage.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace will be on the sales floor and within the dedicated custom framing area.

Office Location(s): The specific store is located at 4601 Roosevelt Blvd, Middletown, OH. The company operates over 1,300 locations across North America.

Workspace Context:

• Customer Interaction: Frequent interaction with diverse customers in a dynamic retail environment.

• Production Area: The frame shop is equipped with specialized tools and machinery, including glass cutters and heat presses, requiring careful operation.

• Team Collaboration: Close proximity and frequent interaction with other store team members.

• Technology: Access to POS systems, potentially computers for order entry, and other retail technology.

• Physical Demands: The role requires standing for long periods, manual dexterity, and the ability to lift and move heavy items.

Work Schedule: Full-time, requiring flexibility to work nights, weekends, and early mornings, aligning with retail operating hours and business needs.

📝 Enhancement Note: The work environment is typical for a retail setting but with the added specialization of a custom framing shop. Candidates should be comfortable with a fast-paced, customer-focused, and physically demanding role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically conducted by a store manager or framing supervisor. This will likely involve behavioral questions, scenario-based questions, and assessment of customer service and sales aptitude.

• Skills Demonstration: Potential for a practical demonstration of measuring skills, basic equipment handling (if feasible and safe), or a discussion of framing concepts.

• Final Interview/Onboarding: May involve meeting additional management or completing onboarding paperwork.

Portfolio Review Tips:

• Verbal Examples: Be prepared to discuss specific projects you've worked on, focusing on the customer's needs, your solution, and the final outcome.

• Skill Highlighting: Articulate your proficiency with measuring, using tools, and understanding design principles.

• Customer Service Stories: Share anecdotes of excellent customer service, problem-solving, and successful sales interactions.

• Process Adherence: If you have examples of following detailed instructions or SOPs in previous roles, highlight them.

Challenge Preparation:

• Scenario-Based Questions: Practice answering questions like:

  • "A customer wants to frame a valuable heirloom. How would you approach this?"
  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you had to upsell a product or service."
  • "How would you prioritize multiple framing orders with different deadlines?"

• Technical Questions: Be ready to discuss basic framing concepts or demonstrate your understanding of measuring techniques.

• Company Research: Understand Michaels' mission, values, and its position in the market.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer interaction abilities, and cultural fit for a retail environment, rather than a formal portfolio review in the traditional sense.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing shop tools including mat cutters, saws, jointers, and presses.

• Glass Cutting Tools: Specific tools for cutting various types of glass and acrylic.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

• Cash Register/POS System: For processing sales transactions, managing customer accounts, and potentially order entry.

Analytics & Reporting:

• While not directly managing complex analytics, understanding basic sales reports from the POS system might be beneficial. CRM & Automation:

• Point-of-Sale (POS) System: Often integrated with customer relationship management (CRM) features for tracking customer orders and preferences.

• Order Management System: Part of the POS or a separate system for tracking custom framing orders from inception to completion.

📝 Enhancement Note: Proficiency with the specific tools of the framing trade and standard retail POS systems is expected. The emphasis is on practical, hands-on tools rather than advanced software suites.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.

• Creativity & Passion: A company dedicated to fueling the joy of creativity, encouraging team members to embrace and share this passion.

• Teamwork & Respect: Working collaboratively with colleagues, fostering a positive and inclusive environment where everyone is valued.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's actions and contributions.

• Efficiency & Quality: Striving for high-quality production and operational efficiency in all tasks.

Collaboration Style:

• Team-Oriented: Associates are expected to support each other to ensure smooth store operations and excellent customer service.

• Open Communication: Encouraging clear communication between team members and management to address issues and share information.

• Service-Driven: A shared commitment to providing a positive experience for every customer, whether they are shopping for supplies or seeking custom framing services.

📝 Enhancement Note: Michaels emphasizes a culture of creativity, customer service, and teamwork. Candidates who align with these values and enjoy working in a collaborative, customer-facing retail environment will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, framing production, sales targets, and general store upkeep simultaneously.

• Managing Customer Expectations: Effectively communicating timelines, options, and pricing for custom framing to meet customer needs and satisfaction.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically taxing.

• Learning Curve: Mastering framing equipment, techniques, and the company's specific sales and service methodologies.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, sales processes, and customer service standards.

• Product Knowledge: Deepening understanding of various art materials, framing styles, and preservation techniques.

• Sales & Service Skills: Developing advanced customer engagement and sales techniques.

• Potential for Advancement: Clear pathways for career progression within Michaels stores.

• Tuition Assistance: Financial support for external education to further professional development.

📝 Enhancement Note: The role offers significant hands-on learning in a specialized craft and retail management. Overcoming the inherent challenges of a busy retail environment will lead to substantial skill development.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond for a customer." "How would you approach a customer who seems unsure about their framing needs?" "What strategies would you use to meet your custom framing sales goals?"

• Problem-Solving & Operations: "How would you handle a situation where you have multiple custom framing orders with tight deadlines?" "What steps would you take to ensure the quality and accuracy of a framing order?" "How do you prioritize tasks when faced with competing demands?"

• Technical & Skill-Based: "Describe your experience with measuring tools." "What is your understanding of different framing materials or techniques?" (If applicable)

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "What is your understanding of our custom framing services?" Portfolio Presentation Strategy:

• Verbal Walkthrough: Be prepared to describe specific framing projects you've completed, detailing the customer's request, your design choices, the materials used, and the final outcome.

• Highlighting Skills: Focus on demonstrating your precision in measuring, your ability to operate tools safely, and your eye for design.

• Customer Focus: Emphasize how you collaborated with customers to achieve their vision and ensure satisfaction.

• Process Understanding: Clearly articulate how you would follow Michaels' SOPs for order taking, production, and customer service.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, an understanding of operational processes, and a genuine interest in the arts and crafts industry.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, merchandising, or hands-on craft/production roles. Quantify achievements where possible (e.g., "Exceeded sales targets by 15%," "Completed X custom framing orders per week").

• Portfolio Preparation (Verbal): Mentally prepare examples of your work or experiences that showcase your skills in measuring, crafting, customer interaction, and problem-solving. Be ready to discuss these confidently.

• Company Research: Familiarize yourself with Michaels' commitment to creativity, its product offerings, and its customer service approach. Understand the importance of custom framing within their business model.

• Interview Practice: Practice answering common retail and customer service interview questions, focusing on behavioral examples and demonstrating enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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