Pt. Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Mohegan Lake, NY, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 20, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Responsibilities include building customer relationships, creating memorable framing solutions, and driving sales and production results.

• Key operational duties involve adhering to Standard Operating Procedures (SOPs), managing inventory, and maintaining store standards for a positive shopping experience.

• The position requires basic technical skills in computer use, measurement, and the operation of framing equipment, alongside strong interpersonal and customer engagement abilities.

📝 Enhancement Note: While this role is in a retail setting, the core function of custom framing involves technical skills, precise execution, and a consultative sales approach, which aligns with specialized operations roles. The "Pt. Framer" title suggests a focus on supporting the full-time framing team and handling customer interactions, rather than leading operations strategy.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their needs for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to provide a personalized design experience, aiming to achieve sales and production targets.
  • Acknowledge customers promptly, assist them in locating products, and offer appropriate solutions to enhance their shopping experience.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and adherence to delivery timelines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Ensure accurate measurements and precise execution of framing designs based on customer specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes, ensuring visual appeal and stock availability.
  • Contribute to maintaining a safe, clean, and clutter-free store environment.
  • Assist in the truck un-loading and stocking processes, ensuring compliance with established standards and timelines.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Team Collaboration & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support company shrink and safety programs through diligent execution of duties.

  • Interact positively and respectfully with colleagues, remaining professional even in challenging situations.

  • Participate in Omni-channel processes to support various customer fulfillment needs.

📝 Enhancement Note: The responsibilities blend direct customer interaction with operational execution. For an operations-focused candidate, highlighting the ability to manage workflow, ensure quality control in production, and contribute to inventory accuracy (SISO, Directed Replenishment) will be key.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed; practical skills and experience are prioritized.

Experience:

• Minimum of 0-2 years of experience, with a preference for retail or sales environments.

• Demonstrated ability to learn and execute operational procedures and customer service standards. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software, and potentially order management tools.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects.

• Equipment Operation: Proficiency in operating framing equipment and glass cutters.

• Customer Service: Ability to build rapport, understand customer needs, and provide solutions.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Willingness and ability to follow established operational procedures and safety guidelines.

Preferred Skills:

• Retail Experience: Previous experience in a retail sales or customer-facing role.

• Sales Experience: Proven ability to sell products and/or services effectively.

• Visual Merchandising: Understanding of how to present products attractively and maintain department standards.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

📝 Enhancement Note: The "0-2 years" experience level suggests a focus on foundational skills and trainability. Operations candidates from other sectors might leverage transferable skills in process adherence, data accuracy (measurements), and customer service, even if not directly in framing.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you have successfully engaged customers, identified needs, and provided solutions, particularly in a consultative sales context.

• Accuracy & Quality Examples: Documentation or descriptions of projects where precision and adherence to specifications were critical, demonstrating attention to detail in measurement and execution.

• Process Adherence Examples: Instances where you followed Standard Operating Procedures (SOPs) to ensure consistent outcomes, safety, or compliance.

• System Proficiency Demonstration: While not explicitly required, candidates may wish to highlight any experience with POS systems, inventory management software, or basic design/measurement tools.

Process Documentation:

• Workflow Understanding: Ability to describe and follow a multi-step process for custom framing orders, from initial consultation to final product delivery.

• Quality Control Awareness: Understanding of steps to ensure the quality and accuracy of finished framing products.

• Efficiency Practices: Examples of how you might contribute to faster or more accurate order processing within established guidelines.

📝 Enhancement Note: For this role, a traditional "operations portfolio" focused on complex system implementations or large-scale process optimization is unlikely. Instead, the portfolio should emphasize the candidate's ability to execute defined processes accurately, manage customer interactions effectively, and contribute to operational efficiency at the store level.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Explanation of Range: This range reflects the entry-level nature of the position, considering the required skills, responsibilities, and the retail industry standard for this type of role in the Mohegan Lake, NY area. The upper end may be reached by candidates with relevant prior experience or demonstrated exceptional performance during the hiring process.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and personal use.

• Other Benefits: Additional benefits as outlined by The Michaels Companies Inc., aiming to support team member well-being.

Working Hours:

• This is a part-time position.

• Work hours will include nights, weekends, and early mornings, aligning with retail operational needs.

• Specific hours will be scheduled based on business demand and team scheduling.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in the specified region. Emphasizing the comprehensive benefits package, especially PTO and tuition assistance, can appeal to candidates seeking stable part-time employment with growth potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home décor, and custom framing.

Company Size: Large (Over 10,000 employees, with over 1,300 stores). This scale offers a stable work environment with structured processes and opportunities for advancement within a well-established brand.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its market and customer base, reflected in its operational processes and service standards.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Departmental Focus: Operates within the Custom Framing department, collaborating with other framers and sales associates.

• Cross-functional Collaboration: Interacts with all store staff to support customer service, sales, and operational tasks, including Omni-channel fulfillment and truck un-loading.

Methodology:

• Customer-Centric Approach: Emphasizes building customer relationships and providing tailored solutions ("Elevated ABC Deliver").

• Process-Driven Operations: Relies on Standard Operating Procedures (SOPs) for consistency, quality, and compliance across all store functions.

• Data-Informed Decisions: While not a data analyst role, performance metrics (sales, production) are tracked.

• Efficiency Focus: Aims for efficient execution of tasks such as order fulfillment, inventory management, and truck stocking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer engagement, and operational efficiency within a retail framework. For operations professionals, understanding how to execute company-wide SOPs at the store level is crucial.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, focusing on specialized execution (framing) and general store support. It's a hands-on role designed for developing foundational customer service and operational skills.

Reporting Structure: Typically reports to a Department Manager (e.g., Framing Manager) or the Store Manager, who oversees overall store operations and team performance.

Operations Impact: While not directly managing large-scale operations, this role contributes to overall store revenue through custom framing sales and customer satisfaction. It impacts operational efficiency by ensuring correct order fulfillment, accurate inventory management, and efficient store maintenance.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering design, production, and customer consultation within this niche.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager, taking on broader operational and leadership responsibilities.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

• Learning & Development: Access to company training programs, including tuition assistance, to support career growth within Michaels or related fields.

📝 Enhancement Note: For candidates looking to pivot into operations, this role offers a practical entry point to understand retail operations, customer flow, and product lifecycle management at a granular level, which can be foundational for future growth into more strategic operations roles.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary workspace is the retail floor and the custom framing department within a Michaels store.

Office Location(s): Mohegan Lake, NY (3117 E Main St). This specific location will have its own unique customer base and team dynamics.

Workspace Context:

• Customer Interaction Hub: The environment is dynamic, with constant customer interaction and a focus on creating a positive shopping experience.

• Tools & Equipment: Access to specialized framing equipment, including a glass cutter and heat press, requires careful operation and adherence to safety protocols.

• Team Collaboration: Opportunities for direct collaboration with store associates and management to achieve store goals, manage workflow, and support customers.

Work Schedule: Part-time, including nights, weekends, and early mornings. This flexible schedule is common in retail and requires adaptability. The framing shop environment may have specific operating hours distinct from general store hours.

📝 Enhancement Note: The work environment is hands-on and fast-paced, demanding adaptability and strong interpersonal skills. For operations professionals, this setting highlights the importance of efficient workflow management and customer-facing process execution.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Initial screening based on the submitted resume and application.

• Initial Interview: Likely a phone or virtual screening to assess basic qualifications, customer service aptitude, and alignment with company values.

• In-Person Interview: May involve a hands-on demonstration of measuring skills, basic framing equipment familiarity (if applicable and safe), and a discussion about customer interaction scenarios. This stage will focus on assessing practical skills and problem-solving abilities.

• Team Interaction: Opportunity to meet potential colleagues and assess cultural fit within the store team.

• Offer: Based on successful completion of all stages.

Portfolio Review Tips:

• Highlight Transferable Skills: If you have operations experience, focus on transferable skills like process adherence, customer service, problem-solving, and any experience with production or inventory management.

• Showcase Customer Success: Prepare examples of how you've successfully guided customers to solutions, managed their expectations, and ensured satisfaction.

• Demonstrate Precision: If possible, include examples of projects where accuracy was paramount, illustrating your attention to detail.

• Quantify Achievements: Wherever possible, use numbers to describe your impact (e.g., "increased customer satisfaction ratings by X%", "completed Y framing orders per week").

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions about handling difficult customers, resolving order discrepancies, or prioritizing tasks in a busy environment.

• Basic Math & Measurement Test: Anticipate a simple test of basic arithmetic and measurement skills.

• Company Knowledge: Research Michaels' mission, values, and custom framing services to demonstrate genuine interest.

📝 Enhancement Note: The interview process for this role will be practical and assessment-focused. Candidates should be ready to demonstrate core competencies relevant to both customer service and the operational execution of framing tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard industry tools for cutting mats, frames, and assembling artwork (e.g., mat cutters, saws, joining tools, vacuum presses).

• Glass Cutter: Specialized tool for precise glass cutting.

• Heat Press: Used for specific framing applications.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order tracking.

• Basic Computer Software: For general tasks, internal communications, and potentially order entry or inventory lookup.

Analytics & Reporting:

• Sales Performance Metrics: While not directly managed by this role, understanding and contributing to metrics like sales volume, average order value, and production turnaround time is key.

• Inventory Data: May involve basic lookups or updates related to frame moldings, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction, focusing on building relationships and tracking customer preferences for framing.

• Order Management System: Integrated within the POS or a separate system for tracking custom framing orders from placement to completion.

📝 Enhancement Note: For operations professionals, note that this role utilizes specialized production tools and standard retail technology. The emphasis is on efficient and accurate use of these tools within defined workflows.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating artistic expression.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and promoting a positive work environment.

• Efficiency & Quality: Striving for accurate and timely completion of tasks, ensuring high-quality custom framing solutions.

Collaboration Style:

• Team-Oriented: Working collaboratively with store associates and management to achieve common goals and support the overall customer experience.

• Supportive: Assisting colleagues as needed, fostering a positive and cooperative atmosphere.

• Process-Driven Communication: Communicating clearly about order status, customer needs, and operational issues to ensure smooth workflow.

📝 Enhancement Note: The culture emphasizes a blend of creative expression and structured retail operations. Team members are expected to be both customer-centric and process-adherent, embodying the company's commitment to creativity and service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while ensuring timely and high-quality production of framing orders.

• Handling Diverse Customer Needs: Meeting a wide range of artistic tastes, project requirements, and budget constraints for custom framing.

• Maintaining Operational Standards: Consistently adhering to SOPs, safety guidelines, and merchandising standards in a fast-paced retail environment.

• Adapting to Customer Flow: Managing workload fluctuations, from quiet periods for detailed work to busy rushes requiring quick service and multitasking.

Learning & Development Opportunities:

• Mastery of Framing Techniques: Deepening expertise in custom framing design, material selection, and production methods.

• Sales & Consultation Skills: Developing advanced consultative selling techniques to better serve customers and drive higher-value sales.

• Retail Operations Fundamentals: Gaining practical experience in inventory management, visual merchandising, cash handling, and Omni-channel fulfillment.

• Potential for Advancement: Opportunities to grow into leadership roles within Michaels stores through demonstrated performance and skill development.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside foundational retail operations and customer service expertise, offering a unique blend for career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a demanding customer. How did you resolve the situation?" or "How would you help a customer who is unsure about their framing choices?"

• Operational Execution: "Imagine you have a complex framing order and a customer waiting for a simple ready-made frame. How would you prioritize your tasks?" or "What steps would you take to ensure the accuracy of a custom framing order?"

• Problem-Solving: "If a customer received a framing order that wasn't to their satisfaction, what would be your process for addressing it?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the custom framing department?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?" Portfolio Presentation Strategy:

• Focus on Examples: Be ready to discuss specific instances where you demonstrated strong customer service, attention to detail, or problem-solving skills.

• Quantify Impact: If you have prior sales or production experience, use numbers to showcase your achievements (e.g., number of orders processed, sales targets met).

• Demonstrate Process Understanding: Explain how you would approach a custom framing consultation and order process, highlighting key steps and quality checks.

📝 Enhancement Note: Interviewers will likely assess your ability to connect with customers, execute tasks accurately, and fit into the store's operational rhythm. Preparing specific examples that highlight these areas will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any customer service, sales, or hands-on production experience. Emphasize skills like measuring, attention to detail, and operating equipment.

• Portfolio Preparation: Gather examples of customer service successes, projects requiring precision, or instances where you followed detailed instructions to complete a task.

• Interview Practice: Rehearse answers to common retail and customer service interview questions, focusing on scenarios relevant to custom framing. Practice articulating how you would manage customer interactions and ensure order accuracy.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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