PT Photo/Art Framer

📍 Job Overview

Job Title: PT Photo/Art Framer

Company: Michaels Stores

Location: Carson City, Nevada, United States

Job Type: PART_TIME

Category: Retail Operations / Merchandising

Date Posted: 2026-06-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized design consultations for custom framing solutions, directly contributing to sales targets and production goals.

• Execute high-quality custom framing orders accurately and within established timelines, ensuring customer satisfaction and upholding production standards.

• Maintain the visual appeal and stock levels of the ready-made frame department and other assigned retail areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring the store environment is well-merchandised, clean, and inviting.

📝 Enhancement Note: While the raw job description focuses on the "Photo/Art Framer" title, the responsibilities and required skills indicate a role deeply embedded in retail operations, customer engagement, and visual merchandising within a specialized department. The emphasis on "elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the custom framing service.

📈 Primary Responsibilities

• Engage customers to understand their framing needs and preferences, offering expert design advice and solutions to create memorable framing experiences.

• Execute custom framing orders from initial consultation through to final product completion, ensuring adherence to quality standards, material specifications, and production timelines.

• Manage and maintain the ready-made frame department, ensuring products are attractively displayed, correctly priced, and adequately stocked according to merchandising guidelines.

• Support store operations by assisting with truck un-loads, stocking merchandise, and maintaining an organized and safe stockroom environment, adhering to Standard Operating Procedures (SOPs).

• Operate the cash register accurately and efficiently, performing all cash handling procedures according to company standards, and supporting omni-channel fulfillment processes.

• Proactively acknowledge customers, assist with product location, and offer solutions to enhance their shopping experience, fostering a positive store environment.

• Uphold company policies and programs, including shrink prevention and safety initiatives, ensuring a secure and compliant retail setting.

• Demonstrate a positive and respectful attitude in all interactions, serving as a role model for customer service and team collaboration.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing artistry and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aiming to drive both service satisfaction and revenue.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred. Specific vocational training in art, design, or a related field may be beneficial but not required.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail sales or service environments. Experience in a creative or artisanal field is a plus.

Required Skills:

• Basic computer proficiency for order entry and potentially system navigation.

• Fundamental measuring skills for accurate order specification.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal communication skills.

• Ability to work effectively in a fast-paced retail environment.

• Basic cash handling and transaction processing skills. Preferred Skills:

• Previous retail sales experience, particularly in consultative selling or specialty departments.

• Experience in selling products or services directly to customers, demonstrating persuasive and solution-oriented communication.

• Familiarity with art, design principles, or custom framing processes.

• Experience with visual merchandising and maintaining store displays.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates to core technical requirements, while "Preferred Type of experience" indicates a desire for candidates with proven sales acumen and prior retail exposure, suggesting a focus on driving sales through expert consultation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight any personal projects or past work demonstrating design sensibility, attention to detail, and craftsmanship in areas like art, crafts, or visual presentation.

• Be prepared to discuss how you would approach customer consultations to understand their needs and translate them into a framing solution, showcasing problem-solving and creative thinking.

• Showcase examples of how you have managed multiple tasks or orders simultaneously in previous roles, demonstrating organizational skills and the ability to meet deadlines.

• Highlight any experience with point-of-sale (POS) systems or basic computer applications that facilitate order management or customer tracking. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for order fulfillment, customer service, and store operations.

• Demonstrate an ability to learn and implement new processes related to custom framing design, production, and customer interaction, such as the "Elevated ABC Deliver" model.

• Be ready to explain how you would ensure the quality and accuracy of custom framing orders, from initial customer brief to final product handover, emphasizing attention to detail.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is not a prerequisite. However, the job description implies that demonstrating an understanding of process, customer interaction, and basic technical skills through examples and discussion will be key. The emphasis on SOPs and learning new processes points to a structured operational environment.

💵 Compensation & Benefits

Salary Range: $12.25 - $14.40 per hour. This range reflects the part-time nature of the role and entry-level experience requirements, adjusted for market rates in Carson City, Nevada.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options available.

• Paid Time Off (PTO): Accrued based on hours worked.

• Tuition Assistance: Support for continuing education.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The typical full-time work week is 40 hours, but part-time roles will be a fraction of this, with flexibility expected to cover store operating hours and peak demand periods.

📝 Enhancement Note: The provided salary range is specific to the Carson City, NV location and the part-time, entry-level nature of the role. The listed benefits are standard for Michaels and aim to provide a comprehensive package for both full-time and part-time employees, with PTO and tuition assistance being particularly valuable for those seeking flexible employment or further education.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products.

Company Size: Large enterprise, operating over 1,300 stores across North America. This scale offers structured training, established processes, and opportunities for advancement within a well-known brand.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its market and customer base, fostering a culture rooted in creativity and customer engagement.

Team Structure:

• The Photo/Art Framer will be part of the in-store retail team, likely working closely with other sales associates, a department specialist (if applicable), and reporting to a Store Manager or Assistant Store Manager.

• Collaboration is key, involving seamless interaction with colleagues to ensure all store functions, from customer service to stocking and operational tasks, are covered effectively.

• Cross-functional interaction may involve supporting other departments during peak times or assisting with omni-channel order fulfillment. Methodology:

• Data-driven decision-making is applied at a corporate level, influencing store merchandising, inventory management, and operational efficiency. In-store, this translates to adhering to merchandising plans and SOPs.

• Workflow planning and optimization are managed through established SOPs for daily tasks, truck unloads, and customer service protocols. The "Elevated ABC Deliver" model provides a framework for customer interaction and sales.

• Automation and efficiency practices are integrated through POS systems and potentially inventory management software, aiming to streamline operations and enhance the customer experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' long history and large footprint suggest a stable and process-driven work environment. The emphasis on creativity and customer experience is central to its brand identity, which will likely be reflected in the team's approach to service and problem-solving.

📈 Career & Growth Analysis

Operations Career Level: This role is categorized as an entry-level position within the retail operations framework. It provides foundational experience in customer service, sales, operational tasks, and specialized craft services like custom framing. It's an excellent stepping stone for individuals looking to build a career in retail.

Reporting Structure: The Photo/Art Framer typically reports to the Store Manager or an Assistant Store Manager. This direct line of reporting ensures clear communication, performance feedback, and guidance on daily tasks and responsibilities.

Operations Impact: While an individual contributor role, the Photo/Art Framer significantly impacts store performance by directly driving sales through custom framing consultations, enhancing customer satisfaction with personalized service, and contributing to overall store presentation and efficiency. The quality of their work and customer interactions influences repeat business and brand perception.

Growth Opportunities:

• Skill Development: Opportunity to develop advanced custom framing techniques, design consultation skills, and proficiency with specialized framing equipment.

• Retail Advancement: Potential to progress into roles such as Sales Associate, Key Holder, Department Specialist, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Exposure to various aspects of retail operations, including merchandising, inventory management, and customer service across different departments.

📝 Enhancement Note: The growth path at Michaels is clearly defined, offering opportunities for individuals to move up within the retail hierarchy or specialize further in areas like custom framing. The emphasis on customer relationship building and sales through consultation provides a strong foundation for future sales-oriented roles.

🌐 Work Environment

Office Type: This is a retail store environment. The role involves working on the sales floor, in the custom framing department, and potentially in back-of-house areas like stock rooms.

Office Location(s): The specific store is located at 911 Topsy Ln Ste 112, Carson City, NV. This location serves the local Carson City community.

Workspace Context:

• The workspace includes customer-facing areas of the retail store, requiring constant interaction and a professional demeanor.

• The custom framing area is a specialized workspace equipped with framing tools, equipment, and materials, including a glass cutter and heat press.

• Opportunities for collaboration occur daily with fellow team members on the sales floor and in operational tasks, fostering a team-oriented atmosphere.

Work Schedule: The role is part-time, with hours varying based on business needs. This includes working nights, weekends, and early mornings. The schedule is designed to ensure adequate coverage during all store operating hours and peak customer traffic times.

📝 Enhancement Note: The work environment is dynamic and customer-centric. While the primary workspace is a climate-controlled retail store, the framing shop itself involves specialized tools and materials. The schedule's flexibility is a key characteristic of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: Typically involves an interview with the Store Manager or Assistant Store Manager. This will likely include behavioral questions assessing customer service skills, problem-solving abilities, and fit with the company culture.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to custom framing consultations. A hands-on or hypothetical scenario may be presented.

• Final Steps: May include a brief store tour, meeting other team members, and a final review of your qualifications.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss any past projects or experiences that showcase your attention to detail, creativity, and ability to translate ideas into tangible results. This could include personal art projects, craft creations, or even examples of well-organized personal projects.

• For the framing consultation aspect, practice articulating how you would guide a customer through material choices, design options, and budget considerations.

• Highlight any experience where you had to troubleshoot a problem or adapt your approach to meet a customer's specific needs. Challenge Preparation:

• Anticipate questions about how you handle challenging customer interactions or stressful situations. Prepare examples of how you remained calm, professional, and solution-oriented.

• Be ready to discuss your understanding of the importance of accuracy and quality in custom work, and how you ensure these standards are met.

• Prepare to articulate why you are interested in Michaels and specifically in the custom framing role, linking your skills and interests to the company's mission.

📝 Enhancement Note: The interview process will likely focus on assessing your customer service aptitude, basic technical skills related to framing, and your ability to integrate into a retail team environment. Highlighting practical examples of problem-solving and customer engagement will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized tools for cutting mats, glass, and assembling frames, as well as a heat press for certain applications. Proficiency or willingness to learn these tools is essential.

• Glass Cutter: A specific tool requiring precision and safety protocols.

• Heat Press: Used for specific mounting or finishing techniques in framing.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially tracking inventory. Familiarity with retail POS systems is beneficial.

• Basic Computer Skills: Necessary for any administrative tasks, order entry, or system navigation required by the store.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" model emphasizes building customer relationships, suggesting an implicit CRM approach through personalized service and follow-up.

• Omni-channel Processes: The role supports omni-channel initiatives, which may involve using systems to manage online orders for in-store pickup or in-store orders for shipping.

📝 Enhancement Note: The technology stack is primarily focused on operational tools for custom framing production and retail sales. The emphasis is on practical application and willingness to learn specific equipment and POS systems rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated. This role encourages artistic expression through custom framing.

• Customer Focus: A core value is prioritizing the customer experience, ensuring every interaction is positive and tailored to individual needs.

• Quality & Craftsmanship: Commitment to delivering high-quality products and services, especially in custom framing, where attention to detail is paramount.

• Teamwork & Respect: Encouraging collaboration, mutual respect, and a supportive atmosphere among team members to achieve common goals.

• Efficiency & Accountability: Adhering to SOPs and company programs to ensure operational efficiency, safety, and personal accountability for tasks and performance.

Collaboration Style:

• Cross-functional Integration: Team members are expected to support each other across different store functions, from sales floor assistance to stocking and task completion.

• Process Review Culture: While structured by SOPs, there's an implicit encouragement to identify opportunities for minor improvements in workflow or customer service within one's scope.

• Knowledge Sharing: Encouraging experienced team members to mentor newer associates, particularly in specialized areas like custom framing, to ensure consistent service and quality.

📝 Enhancement Note: Michaels' culture is built around inspiring creativity and providing excellent customer service. The team culture likely emphasizes a supportive, collaborative environment where individuals can grow their skills and contribute to the store's success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: Managing the demand for unique custom framing solutions while maintaining production speed and meeting customer timelines can be challenging.

• Customer Expectations Management: Effectively addressing diverse customer needs, budgets, and aesthetic preferences requires strong consultative skills and creative problem-solving.

• Physical Demands: The role involves prolonged standing, lifting, and working with specialized equipment, which can be physically demanding.

• Adapting to Evolving Trends: Staying updated on framing styles, materials, and customer preferences within the art and decor industry.

Learning & Development Opportunities:

• Specialized Craft Skills Training: Deepen expertise in custom framing techniques, material selection, and design principles.

• Sales and Customer Service Enhancement: Develop advanced consultative selling skills and strategies for building lasting customer relationships.

• Retail Operations Exposure: Gain comprehensive experience in various retail functions, from inventory management to visual merchandising and POS operations.

• Potential for Management Track: For ambitious individuals, opportunities exist to move into leadership roles within store management.

📝 Enhancement Note: The role offers a blend of creative work and operational execution. Challenges are primarily related to balancing personalized service with efficiency and managing the physical demands of the job, while growth opportunities focus on skill development in both craft and retail management.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "A customer comes in with a valuable piece of art and is unsure about framing options. How would you approach this consultation?" (Focus on active listening, offering options, discussing preservation, and budget.)

• Problem-Solving: "You've completed a framing order, but upon inspection, you notice a slight imperfection in the matting. What steps would you take?" (Emphasize quality control, honesty, and proactive problem resolution.)

• Customer Service: "Describe a time you went above and beyond to help a customer. What was the outcome?" (Highlight initiative, customer focus, and positive results.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in the custom framing department?" (Connect your passion for creativity, art, or customer service to Michaels' mission.)

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Discuss your organizational skills, ability to prioritize, and calm demeanor under pressure.)

• "What does 'customer service' mean to you in a retail setting?" (Focus on building relationships, providing solutions, and creating positive experiences.) Portfolio Presentation Strategy:

• If you have any personal projects (art, crafts, design work, or even well-organized personal projects), be ready to briefly describe them, focusing on the process, challenges, and the final outcome.

• Prepare to walk through your resume, highlighting relevant customer service or hands-on experience with examples of your skills in measuring, attention to detail, or problem-solving.

• Be ready to discuss your understanding of the "Elevated ABC Deliver" model and how you would apply its principles to customer interactions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a keen eye for detail, a willingness to learn specialized skills, and a genuine interest in art and creativity. Practical examples and articulating your thought process will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service experience, attention to detail, hands-on skills (even from hobbies or personal projects), and any experience with sales or consultative interactions. Use keywords like "customer service," "sales," "detail-oriented," "craftsmanship," and "problem-solving."

• Portfolio Preparation (Informal): Be ready to discuss any relevant personal projects or past work that demonstrates your visual sense, precision, or ability to execute a creative vision. If you have experience with tools or crafts, be prepared to mention it.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral examples related to customer interaction, problem-solving, and teamwork. Practice articulating your approach to custom framing consultations.

• Company Research: Familiarize yourself with Michaels' products, services, and brand mission. Understand the importance of custom framing as a key offering and how it contributes to the overall customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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