UX Designer

📍 Job Overview

Job Title: UX Designer

Company: MDF Commerce Inc. (SOVRA)

Location: Laval, QC, CA / Quebec, QC, CA (Remote)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-04-24

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Design and deliver user-centered solutions for complex procurement and contract management software, incorporating AI-driven features.

• Conduct comprehensive user research to inform design decisions and drive product improvements for specialized markets.

• Develop and maintain a robust design system within Figma, ensuring consistency and usability across the Edilex platform.

• Collaborate closely with Product Managers, business stakeholders, and technical teams to translate requirements into intuitive user interfaces.

• Contribute to the continuous improvement of software quality through active participation in testing and feedback loops.

📝 Enhancement Note: The role emphasizes a blend of core UX design principles with the integration of Artificial Intelligence, indicating a forward-thinking product development approach. The focus on "complex functional ecosystems" and "highly specialized markets" suggests a need for a designer adept at understanding intricate user workflows and business logic, particularly within the public sector procurement domain.

📈 Primary Responsibilities

• Plan, execute, and analyze user research initiatives (e.g., interviews, surveys, usability testing) to gather actionable insights and user needs.

• Translate research findings, heuristics, business objectives, and technical constraints into detailed wireframes, user flows, and interactive prototypes.

• Develop and iterate on functional specifications and design documentation to clearly communicate UX solutions to cross-functional teams.

• Manage and evolve the Figma-based design system, ensuring adherence to usability standards, brand guidelines, and efficient component reuse.

• Actively participate in the quality assurance process by conducting design reviews, identifying usability issues, and creating improvement tickets.

• Contribute to the creation and maintenance of user-facing documentation and internal knowledge base articles, ensuring clarity and accuracy.

• Design user interfaces and experiences for features that leverage Artificial Intelligence, and explore AI's application to enhance personal design workflows.

• Collaborate with product management and engineering to champion user-centric design principles throughout the product development lifecycle.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on research-driven design, system thinking, and cross-functional collaboration. The inclusion of AI feature design and leveraging AI for personal workflow enhancement suggests a dynamic and evolving role requiring adaptability and a proactive approach to technology adoption.

🎓 Skills & Qualifications

Education: University degree in Design, User Experience, Human-Computer Interaction, or a related discipline.

Experience: Minimum of five (5) years of professional experience in UX design, with a proven track record of designing complex software solutions.

Required Skills:

• Demonstrated expertise in user research methodologies, including planning, execution, analysis, and synthesis of findings.

• Strong proficiency in interaction and interface design principles, with the ability to create intuitive and effective user flows.

• Advanced skills in wireframing, prototyping, and creating functional specifications using design tools, with a strong preference for Figma.

• Solid analytical thinking and the capacity to understand and design for complex systems and specialized market needs.

• Excellent communication and interpersonal skills, with fluency in both spoken and written French and English.

• Ability to work independently and collaboratively within a remote team environment.

Preferred Skills:

• Strong academic background or demonstrated expertise in User Experience design.

• Advanced proficiency in UX writing and content strategy for digital products.

• Experience designing features that incorporate Artificial Intelligence or machine learning.

• Experience with public sector procurement platforms or similar complex enterprise software.

• Familiarity with Agile development methodologies and cross-functional team collaboration.

• Experience in contributing to and maintaining design systems.

📝 Enhancement Note: The requirement for bilingualism (French and English) is critical due to the company's operational scope across Canada. The preference for Figma indicates a specific tool expectation, and experience with AI integration points to a desire for candidates who can think about future-forward product capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of five (5) years of UX design experience through detailed case studies.

• Demonstrate a strong understanding of the end-to-end UX design process, from user research and ideation through to final UI design and iteration.

• Feature examples of designing for complex functional ecosystems and specialized markets, highlighting problem-solving approaches.

• Include case studies that illustrate the application of user research insights to drive design decisions and product improvements.

• Present examples of your work with design systems, ideally showcasing contributions to or utilization of Figma-based systems.

Process Documentation:

• Provide evidence of your ability to document design processes, including user research plans, user personas, journey maps, wireframes, and functional specifications.

• Showcase examples of how you have contributed to quality assurance processes, including user testing feedback and improvement ticket creation.

• Illustrate your approach to collaborating with technical teams and product managers, referencing how you communicate design intent and rationale.

• Demonstrate familiarity with creating and maintaining user-facing documentation or knowledge base content.

📝 Enhancement Note: A robust portfolio is essential, emphasizing not just visual design but the strategic thinking, research, and documentation processes behind it. The expectation is to see how the candidate navigates complexity and contributes to a structured design environment, particularly within a regulated sector like public procurement.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced UX Designers in Quebec, Canada, with remote work capabilities, the estimated salary range is CAD $85,000 - $120,000 annually. This range accounts for the specified 5-10 years of experience, the specialized nature of the role (AI integration, complex systems), and the bilingual requirement.

Benefits:

• Comprehensive health and dental insurance plans.

• Generous paid time off (vacation, sick leave, holidays).

• Opportunities for professional development and continuous learning.

• Remote work flexibility, allowing for work-life balance.

• Contribution to a retirement savings plan (e.g., RRSP matching).

• Access to company-provided tools and technology for remote work.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. While remote, adherence to core business hours for collaboration with teams in Quebec is anticipated, with potential flexibility offered.

📝 Enhancement Note: Salary is estimated based on typical compensation for mid-to-senior level UX Designers in the Quebec market, considering the remote aspect and the specific technical and linguistic requirements. Benefits are standard for full-time roles in Canada, with an emphasis on remote work support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software, Government & Public Sector Technology. SOVRA operates at the critical intersection of technology and public service, providing solutions that enhance transparency, efficiency, and accountability in government procurement. This sector demands a high degree of reliability, security, and regulatory compliance.

Company Size: MDF Commerce Inc. is a public company with a significant presence, indicated by its extensive platform usage (7,000+ government agencies, 1 million+ suppliers). This suggests a structured organization with established processes but also room for growth and innovation.

Founded: SOVRA's commitment to public service and its AEP Certification highlight a long-standing dedication to quality and impact within its niche.

Team Structure:

• The UX Designer will be part of the Product team, reporting directly to the Product Manager.

• This role involves close collaboration with software developers, business analysts, and potentially product marketing.

Methodology:

• Product development likely follows an Agile methodology, with iterative design and development cycles.

• A strong emphasis is placed on user-centric design, data-driven decision-making, and continuous improvement.

• AI integration suggests an openness to leveraging advanced technologies to solve complex problems and enhance user experiences.

Company Website: https://www.sovra.com/

📝 Enhancement Note: The company's focus on the public sector implies a culture that values integrity, service, and long-term impact. The size and public nature of the company suggest a professional environment with clear reporting lines and established quality standards.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level UX Designer role, requiring significant autonomy and a strategic contribution to product design. The emphasis on complex systems, AI features, and design system ownership indicates a role beyond basic UI design, positioning the individual as a key contributor to product strategy and user experience excellence.

Reporting Structure: The UX Designer reports to the Product Manager, working within a product team dynamic. This structure allows for direct influence on product direction and close collaboration with business and technical leads.

Operations Impact: The UX Designer's work directly impacts the efficiency, transparency, and usability of public procurement processes for thousands of government agencies and suppliers. By improving user experience, the role contributes to better utilization of taxpayer funds and more effective public services.

Growth Opportunities:

• Deepen expertise in UX design for complex enterprise software and specialized markets.

• Develop specialized skills in designing for AI-infused products and workflows.

• Advance within the Product team, potentially moving into Senior UX Designer, Lead UX Designer, or Product Design Manager roles.

• Gain experience in the public sector technology domain, a niche with significant impact and stability.

• Contribute to the evolution of the company's design system and UX best practices.

📝 Enhancement Note: The role offers substantial growth potential for a UX professional looking to specialize in complex, impactful software within a stable, mission-driven sector. The opportunity to work with AI features is a significant differentiator for career development.

🌐 Work Environment

Office Type: Fully Remote. The position is designated as #LI-Remote, indicating a commitment to remote work arrangements.

Office Location(s): While the role is remote, the candidate must be located within Quebec, Canada, to comply with provincial regulations and operational requirements. The company has physical offices in Laval and Quebec City.

Workspace Context:

• A fully remote setup requires self-discipline and effective communication skills.

• The team utilizes digital collaboration tools (e.g., Slack, Zoom, Figma) to maintain connectivity and workflow.

• Expect a professional and collaborative remote environment where contributions are valued regardless of physical location.

• The focus is on output and impact, with flexibility in managing one's own work schedule within team needs.

Work Schedule: Standard full-time hours, with flexibility. While core collaboration hours will be necessary to align with team members in Quebec, the remote nature allows for some autonomy in structuring the workday.

📝 Enhancement Note: The remote-first nature of this role is a key selling point, but candidates must be aware of the Quebec residency requirement. The emphasis on collaboration tools is critical for success in this distributed team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and fit.

• Hiring Manager Interview: Discussion about your experience, motivations, and understanding of UX principles, with a focus on your background in complex systems.

• Portfolio Review & Design Challenge: A deep dive into your portfolio, where you'll present case studies demonstrating your UX process, research skills, and design thinking. A practical design exercise or case study might be assigned to assess your problem-solving approach and design execution.

• Team/Cross-functional Interview: Meet with potential colleagues (Product Manager, developers) to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially with a senior leader, focusing on strategic thinking and long-term contribution to the company.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your thought process, research methodologies, and how you arrived at your design solutions.

• Showcase Complexity: Select case studies that demonstrate your ability to handle intricate requirements, specialized markets, and challenging user workflows.

• Quantify Impact: Wherever possible, include metrics or qualitative feedback that highlight the positive impact of your designs on users and business goals.

• Demonstrate Figma Proficiency: If possible, showcase work created or managed within Figma, especially related to design systems.

• Explain AI Integration: If you have experience with AI features, be prepared to discuss your role and approach.

• Bilingualism: Be ready to discuss your experience working in both French and English environments.

Challenge Preparation:

• Familiarize yourself with public sector procurement challenges and common user needs within this domain.

• Prepare to articulate your approach to designing for regulated environments where usability must balance compliance.

• Practice presenting your design process and rationale concisely and persuasively.

• Be ready to discuss how you would leverage AI to enhance user experience or your own design workflow.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on the portfolio review and practical application of UX skills. Candidates should prepare to articulate their design philosophy and problem-solving strategies, especially within the context of complex, regulated software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, UI design, and design system management. Advanced proficiency is expected.

• User Research Tools: Various platforms for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Maze).

• Collaboration Tools: Slack, Microsoft Teams, Zoom for team communication and virtual meetings.

• Project Management: Jira, Asana, or similar tools for tracking tasks, bugs, and development progress.

Analytics & Reporting:

• Tools for analyzing user behavior and product performance (e.g., Google Analytics, Amplitude, Mixpanel).

CRM & Automation:

• While not a direct CRM role, understanding how UX impacts CRM data and user workflows is beneficial.

• Awareness of workflow automation principles within software design.

📝 Enhancement Note: Figma proficiency is a non-negotiable requirement. Familiarity with a range of user research and collaboration tools is also essential for effective remote work and cross-functional collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core commitment to understanding and serving users, especially within the public sector context where user needs translate to public good.

• Excellence & Quality: A dedication to high standards in design, functionality, and user experience, reflected in the AEP Certification.

• Transparency & Accountability: Values that are fundamental to public procurement and likely permeate the company culture.

• Innovation: An openness to leveraging new technologies like AI to improve products and processes.

• Collaboration: A team-oriented approach where diverse perspectives are valued to achieve common goals.

Collaboration Style:

• Cross-functional teamwork is essential, requiring clear communication and a willingness to integrate feedback from product managers, developers, and potentially business stakeholders.

• A culture of constructive feedback and continuous improvement, as evidenced by the focus on quality assurance and iteration.

• Open communication channels, facilitated by remote collaboration tools, encouraging knowledge sharing and problem-solving.

📝 Enhancement Note: The company's mission-driven nature, combined with its focus on public sector clients, suggests a culture that values impact, integrity, and professional rigor. Candidates should align with these values to thrive in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a complex, regulated domain (public procurement) that requires balancing user needs with strict compliance requirements.

• Integrating AI features seamlessly into existing workflows and ensuring users understand and trust these new capabilities.

• Maintaining design consistency and usability across a broad, evolving product suite with specialized market segments.

Learning & Development Opportunities:

• Specialized training in AI-driven design and its applications.

• Opportunities to deepen expertise in UX for regulated industries and enterprise software.

• Potential to lead design initiatives for new features or product areas.

• Exposure to product strategy and roadmap development within a growing tech company.

• Mentorship opportunities within the product and design teams.

📝 Enhancement Note: This role presents opportunities to tackle complex design challenges that have significant real-world impact. The growth path is geared towards specialization and strategic contribution within a niche but vital sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly regulated or complex industry. How did you approach balancing user needs with compliance constraints?"

• "Walk us through a project where you integrated AI or advanced technology into a user experience. What were the challenges and outcomes?"

• "How do you approach building and maintaining a design system, especially in a collaborative, remote environment?"

Company & Culture Questions:

• "What interests you about SOVRA's mission and its work in the public sector?"

• "How do you stay updated on UX trends, especially regarding AI and its impact on design?"

• "How do you ensure effective communication and collaboration with remote technical and product teams?"

Portfolio Presentation Strategy:

• Structure your portfolio presentations around clear case studies, detailing problem, process, solution, and impact.

• Be prepared to discuss your specific contributions to each project, especially in team settings.

• Use visual aids effectively to showcase your designs, wireframes, and user flows.

• Be ready to articulate the "why" behind your design decisions, referencing research and user data.

• Practice presenting your work concisely and engagingly, anticipating questions about your methodology and decision-making.

📝 Enhancement Note: Preparation should focus on demonstrating a strategic approach to UX design, a solid understanding of research methodologies, and the ability to translate complex requirements into user-friendly solutions. Highlighting bilingual capabilities and experience with Figma will be crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided ADP recruitment portal link.

• Tailor your resume: Highlight your 5+ years of UX design experience, specific achievements in user research, complex system design, and proficiency in Figma. Ensure keywords like "UX Designer," "User Research," "Figma," "AI," and "Bilingual" are prominent.

• Curate your portfolio: Select 2-3 strong case studies that best showcase your ability to handle complex functional ecosystems, your research process, and your design system contributions. Ensure it clearly demonstrates your role and impact.

• Prepare for the interview: Practice articulating your UX process, the rationale behind your design decisions, and your experience with AI. Be ready to present your portfolio cases and discuss your bilingual capabilities.

• Research SOVRA: Understand their mission, the public sector context they operate in, and the challenges of procurement technology. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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