UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Kooth

Location: United Kingdom

Job Type: FULL_TIME

Category: UX/UI Design

Date Posted: 2025-11-05

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Design and deliver user-centered digital experiences that are intuitive, accessible, and engaging for Kooth's mental health platform.

• Conduct comprehensive user research, translating insights into actionable design requirements, personas, and user journey maps.

• Collaborate closely with product managers, engineers, and stakeholders to ensure seamless integration of design solutions with business objectives and technical feasibility.

• Develop and iterate on wireframes, mockups, and high-fidelity designs, building interactive prototypes to validate concepts and gather feedback.

📝 Enhancement Note: This role is specifically for a UX Designer focusing on digital mental health solutions within the UK. The emphasis on user research, accessibility, and cross-functional collaboration is critical for success in this GTM (Go-To-Market) adjacent role, as a strong user experience directly impacts adoption and effectiveness of the platform.

📈 Primary Responsibilities

• Conduct qualitative and quantitative user research to uncover user needs, behaviors, and pain points within the digital mental health space.

• Translate research insights into actionable design requirements, personas, and user journey maps that effectively guide product development decisions.

• Design intuitive, visually appealing, and accessible user interfaces that align with Kooth's brand identity and adhere to usability best practices.

• Develop wireframes, mockups, and high-fidelity designs, creating seamless and engaging user experiences across various platforms.

• Build and iterate on interactive prototypes to validate design concepts and conduct usability testing, gathering feedback to inform design refinements.

• Collaborate closely with product managers, engineers, and stakeholders to ensure design solutions align with squad goals and are technically feasible.

• Present and articulate design decisions clearly, facilitate design thinking workshops, and foster a collaborative, user-focused product development process.

• Advocate for user-centered thinking across product squads, ensuring solutions meet real user needs and contribute to the company's social mission.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on research-driven design and iterative development, common in user-facing product roles. The mention of "advocating for user-centered thinking across squads" suggests a need for strong communication and influence skills, crucial for operationalizing design insights within a broader product team.

🎓 Skills & Qualifications

Education:

Experience:

• 2-5 years of experience as a UX Designer or similar role, with a proven track record of delivering user-centered digital experiences.

• Experience working in cross-functional teams within a technology organization or function.

• Demonstrated experience in user research methodologies, including qualitative and quantitative research.

• Proven ability to translate user insights into actionable design requirements, personas, and journey maps.

• Experience in designing intuitive, accessible, and engaging interfaces.

• Proficiency in creating wireframes, mockups, and high-fidelity designs.

• Experience building and iterating on interactive prototypes.

• Experience conducting usability testing and analyzing results to inform design refinements.

Required Skills:

• Strong UX design fundamentals and a deep understanding of user-centered design principles.

• Demonstrated experience in conducting and analyzing user research.

• Mandatory proficiency with Figma for design and prototyping.

• Understanding of project management and collaboration tools such as Jira or Shortcut.

Preferred Skills:

• Experience working within the healthcare sector, particularly in digital mental health.

• Familiarity with accessibility standards (e.g., WCAG).

• Knowledge of front-end development principles to inform design feasibility.

• Experience with design systems.

📝 Enhancement Note: The mandatory Figma requirement is a key technical skill. The "understanding of tools like Jira/Shortcut" indicates a need for familiarity with Agile workflows and product development processes, common in tech organizations. The preference for healthcare experience directly ties into Kooth's mission and suggests a deeper understanding of user needs in this sensitive domain would be advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing a range of UX design projects, emphasizing user research, problem-solving, and design rationale.

• Case studies that clearly articulate the problem statement, user research conducted, design process, key challenges, and final outcomes.

• Demonstration of proficiency in Figma, including examples of wireframes, high-fidelity mockups, and interactive prototypes.

• Evidence of user testing and iteration based on feedback, with clear explanations of how user insights influenced design decisions.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly and concisely.

• Experience in creating and maintaining design documentation that supports development and future iterations.

• Demonstrated ability to articulate design decisions and the rationale behind them, including how they contribute to user satisfaction and business goals.

📝 Enhancement Note: For a UX Designer role, a portfolio is paramount. The emphasis here is on demonstrating a user-centric process, research capabilities, and the ability to articulate design decisions and impact, especially in the context of a digital health platform.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive Salary: Up to £50,000.

• Generous Annual Leave: 28 days of annual leave plus public holidays.

• Professional Development: Yearly professional training programmes.

• Financial Security: Pension contributions and annual company share option awards.

• Health and Well-being: Comprehensive Health Shield cover and Employee Assistance Programme (EAP) offering 24/7 mental health support and GP consultations.

• Life Assurance: Up to four times annual salary coverage.

• Flexible Working: Remote working opportunities.

Working Hours:

• Standard working hours are assumed to be approximately 40 hours per week, with flexibility offered through remote working.

📝 Enhancement Note: The salary range is provided as a maximum, indicating that the final offer will be commensurate with the candidate's experience. The benefits package is comprehensive, focusing on professional growth, financial security, and employee well-being, which are attractive aspects for mid-level professionals. The mention of "lifestyle benefits" suggests a broader perk package beyond the standard offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Mental Health Technology. Kooth operates in a rapidly growing sector focused on providing accessible and effective digital mental health support, leveraging technology to address a critical societal need.

Company Size: Kooth is a publicly listed company (LSE:KOO) on the London Stock Exchange, indicating a significant operational scale and structure. While exact employee count isn't specified, being listed suggests a substantial organization with established processes and a broad market reach.

Founded: Kooth was founded with a social purpose, aiming to provide digital mental health support. Its mission is deeply embedded in its operations, emphasizing positive social impact alongside business growth.

Team Structure:

• The UX Designer will report directly to the Head of Product Design, indicating a clear reporting line within the design function.

• This role has no direct reports, positioning it as an individual contributor focused on design execution and collaboration.

Methodology:

• Kooth emphasizes a data-driven approach, using "collective insight from over one million hours of professional support" to guide its platform development.

• The company focuses on user-centered design, translating user needs and behaviors into effective digital solutions.

• Agile methodologies are likely employed, given the mention of "squads" and collaboration with product managers and engineers.

Company Website: https://www.kooth.com/

📝 Enhancement Note: Kooth's mission-driven nature is a key cultural differentiator. The company's focus on digital mental health implies a need for empathy, ethical considerations, and a deep understanding of user needs in a sensitive domain. The "squad" structure points to an agile, product-centric operational model.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level UX Designer role (2-5 years of experience). It focuses on executing design tasks, conducting research, and collaborating within product teams, rather than strategic leadership or high-level product vision setting, which would typically be at a Senior or Lead level.

Reporting Structure: The UX Designer reports to the Head of Product Design. This provides a clear path for mentorship, feedback, and career development within the design team. Collaboration will primarily be within cross-functional product squads.

Operations Impact: While not a traditional "operations" role in terms of process optimization or revenue enablement, the UX Designer's work has a profound operational impact. By creating intuitive and effective user experiences, they directly influence user adoption, engagement, retention, and overall platform effectiveness, which are critical for Kooth's mission and business success. A well-designed platform reduces support load and increases user satisfaction, indirectly impacting operational efficiency.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in user research methodologies, advanced Figma techniques, and potentially specialize in areas like accessibility design or UX writing.

• Project Scope: Potential to work on increasingly complex features or larger product initiatives as experience grows within the company.

• Career Progression: Potential to move into Senior UX Designer roles, Lead UX Designer, or even management positions within the Product Design team, depending on performance and organizational needs.

• Industry Specialization: Deepening expertise in the digital mental health sector, which is a growing and impactful field.

📝 Enhancement Note: For a UX role, "operations impact" translates to user engagement and platform effectiveness. Growth opportunities are framed within typical design career paths, emphasizing skill development and potential advancement within the product design hierarchy.

🌐 Work Environment

Office Type: The role is explicitly stated as "TELECOMMUTE" and "Remote OK," with candidates required to be "UK based only." This indicates a fully remote work environment.

Office Location(s): While fully remote, the requirement for candidates to be UK-based suggests that company operations, team meetings, and potential occasional in-person events (if any) would be centered around UK time zones and regulations.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with product managers, engineers, and stakeholders, likely facilitated through digital collaboration tools.

• Tools and Technology: Access to essential design and collaboration software (Figma, Jira/Shortcut) is expected. The company likely supports a robust digital workspace.

• Team Interaction: Interaction will be primarily digital, requiring strong communication skills to maintain team cohesion and effective workflow.

Work Schedule: Standard full-time hours are implied (approximately 40 hours per week), with the significant benefit of remote flexibility, allowing for better work-life integration.

📝 Enhancement Note: The fully remote nature is a primary characteristic of the work environment. This demands self-discipline, strong digital communication skills, and the ability to work autonomously while remaining connected to the team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio to assess fundamental UX skills and alignment with requirements.

• Portfolio Presentation & Discussion: Candidates will likely be asked to present a selection of their work, detailing their design process, research findings, and problem-solving approach. This is a critical stage for demonstrating UX thinking and communication skills.

• Technical/Skills Assessment: Potentially a small design exercise or a deeper dive into Figma proficiency and understanding of tools like Jira.

• Cross-functional Interview: Meeting with Product Managers and Engineers to assess collaboration style, communication, and ability to work within a product squad.

• Hiring Manager Interview: A conversation with the Head of Product Design to discuss career aspirations, cultural fit, and deeper understanding of the role.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest projects that best showcase your UX process, research capabilities, and problem-solving skills relevant to Kooth's mission.

• Tell a Story: For each project, clearly articulate the problem, your role, the research methods used, design decisions made (and why), challenges encountered, and the impact/outcomes. Use visuals effectively.

• Highlight Figma Proficiency: Be ready to demonstrate your Figma skills, explaining how you use its features for wireframing, prototyping, and design system integration.

• Showcase Collaboration: If possible, include examples or discuss how you collaborated with engineers and product managers.

• User-Centricity: Continuously emphasize how user needs and feedback drove your design decisions.

Challenge Preparation:

• Design Exercise: Be prepared for a hypothetical design challenge. Focus on your process: how you would approach understanding the problem, identifying users, brainstorming solutions, and testing concepts, even if you don't have time to fully execute.

• Problem-Solving: Practice articulating how you would tackle common UX problems in a digital health context (e.g., improving user engagement, simplifying complex information, ensuring accessibility).

• Communication: Prepare to clearly explain your design rationale and defend your decisions, demonstrating confidence and clarity.

📝 Enhancement Note: The interview process will heavily rely on the candidate's portfolio as proof of their skills and process. The emphasis on "user-centered thinking" and "collaboration" will be key themes to address in responses and project examples.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory for UX design, wireframing, mockups, and prototyping. Proficiency is essential.

• Jira / Shortcut: Understanding and familiarity with these project management and issue tracking tools is required for collaboration within product squads.

Analytics & Reporting:

• While not explicitly mentioned, a UX Designer often interacts with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and measure the impact of designs. Familiarity with data interpretation is beneficial.

CRM & Automation:

• Not directly relevant to the core UX design function, but understanding how user data is managed within CRM systems could be helpful for context.

📝 Enhancement Note: Figma proficiency is a non-negotiable requirement. Familiarity with Jira or Shortcut signifies integration into an Agile development workflow. The implicit need for data interpretation skills ties into the company's data-driven approach.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A primary value, ensuring that user needs and well-being are at the forefront of all design and product decisions. This is critical given Kooth's focus on mental health.

• Social Purpose: A strong commitment to the company's mission of providing accessible digital mental health support, driving a sense of purpose and impact.

• Collaboration: Encouraging teamwork and open communication between designers, product managers, engineers, and other stakeholders to achieve shared goals.

• Innovation & Continuous Improvement: A drive to find new and better ways to support users through technology, with an emphasis on iterative design and learning.

• Data-Driven Insights: Utilizing collective insights and data to inform design and product strategy, ensuring solutions are effective and impactful.

Collaboration Style:

• Cross-functional Integration: Designers work closely within product squads, fostering a collaborative environment where design is integrated early and throughout the development lifecycle.

• Open Communication: Encouraging honest feedback and constructive dialogue to refine designs and solve complex problems effectively.

• User Advocacy: Designers act as advocates for the user, ensuring their voice is heard in product development discussions.

📝 Enhancement Note: The values are heavily influenced by Kooth's mission in digital mental health. Empathy, user well-being, and a commitment to social impact are likely core to the team's ethos.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Sensitive Topics: Creating user experiences for mental health requires a high degree of empathy, ethical consideration, and careful handling of sensitive information and user emotions.

• Balancing User Needs and Business Goals: Effectively translating user needs into designs that also meet business objectives and technical constraints.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

• Accessibility Standards: Ensuring the platform is accessible to a diverse range of users, including those with disabilities.

Learning & Development Opportunities:

• Specialized Training: Access to yearly professional training programs can be leveraged for advanced UX courses, accessibility certifications, or learning new design tools/techniques.

• Mentorship: Learning from the Head of Product Design and experienced colleagues within product squads.

• Industry Exposure: Gaining in-depth experience in the growing field of digital mental health technology.

• Portfolio Growth: Building a strong portfolio with impactful projects that contribute to a significant social mission.

📝 Enhancement Note: The challenges are specific to the domain of digital mental health and remote work. Growth opportunities focus on skill enhancement and career progression within a mission-driven organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly influence a product decision. What was the outcome?" (Focus on your process, the insights, and measurable impact.)

• "How do you approach designing for users with diverse needs and accessibility requirements?" (Highlight your understanding of accessibility principles and inclusive design practices.)

Company & Culture Questions:

• "What interests you about Kooth's mission and working in the digital mental health space?" (Show genuine interest and alignment with the company's social purpose.)

• "How do you contribute to a user-centered culture within a product team?" (Discuss your advocacy for users and how you bring their perspective into discussions.)

Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative: Problem -> Your Role -> Research -> Design Process -> Solution -> Impact/Outcomes.

• Visuals: Use clear, well-annotated mockups and prototypes. Show your Figma work if possible.

• Rationale: Be prepared to explain why you made specific design decisions. Connect them back to user research or business goals.

• Conciseness: Respect the interviewer's time. Focus on the most critical aspects of each project.

• Q&A: Anticipate questions about your process, challenges, and alternative solutions.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong user-centric process, collaborative skills, and a genuine understanding of Kooth's mission. The portfolio is the primary tool to showcase these abilities.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Curate your portfolio to highlight projects that demonstrate your user research skills, Figma proficiency, and experience in creating intuitive, accessible digital interfaces. Prioritize projects with clear problem statements and measurable outcomes.

• Resume Optimization: Tailor your resume to emphasize keywords from the job description, such as "UX Design," "User Research," "Figma," "cross-functional teams," and "digital health" (if applicable). Quantify achievements where possible (e.g., "Improved user engagement by X%").

• Interview Preparation: Practice articulating your design process and presenting your portfolio. Prepare to discuss how you would approach challenges specific to digital mental health platforms and remote collaboration.

• Company Research: Familiarize yourself with Kooth's mission, platform, and values. Understand their approach to digital mental health and consider how your skills can contribute to their social purpose.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.