BAI UX Designer

📍 Job Overview

Job Title: BAI UX Designer

Company: HUB International

Location: Erie, PA, United States

Job Type: Part-Time

Category: User Experience (UX) Design / Operations Support

Date Posted: October 3, 2025

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing user experience through the design and implementation of digital portals, with a strong emphasis on workflow optimization and system integration.

• The BAI UX Designer will be instrumental in discovering, documenting, and translating existing business processes into functional system configurations.

• This position requires a blend of design thinking, analytical skills, and hands-on system management to support operational efficiency.

• The role involves direct collaboration with internal teams to ensure seamless implementation and adoption of new system functionalities.

📝 Enhancement Note: The job title "BAI UX Designer" is somewhat ambiguous. Given the responsibilities of workflow documentation, system translation, portal configuration, testing, and implementation support, this role appears to bridge traditional UX design with operations support and system administration. The "BAI" prefix might refer to a specific internal system, project, or division within HUB International, suggesting a focus on digital transformation initiatives within those areas. This role is not a pure UX Designer role but rather a hybrid one focused on operationalizing user experience through system design and process improvement.

📈 Primary Responsibilities

• Conduct thorough discovery and documentation of existing business workflows across various departments to identify areas for system enhancement and operational improvement.

• Translate documented workflows into functional requirements for new or updated systems, ensuring alignment with user needs and business objectives.

• Design, configure, and manage user interfaces and functionalities within digital portals, focusing on intuitive navigation and efficient task completion.

• Lead and execute comprehensive testing strategies for portal configurations and system implementations, including user acceptance testing (UAT) and quality assurance (QA).

• Provide essential implementation support to current teams, ensuring smooth transitions and effective adoption of new systems and processes.

• Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to gather requirements and ensure successful project delivery.

• Continuously evaluate system performance and user feedback to identify opportunities for iterative improvements and optimizations.

📝 Enhancement Note: The responsibilities suggest a hands-on role in translating business needs into system configurations. The emphasis on "discovering and documenting existing workflows" and "translating workflows into new system" points towards a Business Analyst or Systems Analyst overlap with UX Design, specifically focused on operationalizing processes within a digital framework.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience: 1-2 years of relevant experience in a UX Design, Business Analysis, Operations Support, or related role.

Required Skills:

• User Experience (UX) Design Principles: Foundational understanding of user-centered design methodologies and best practices.

• Workflow Documentation: Proficiency in creating detailed process maps, flowcharts, and documentation for existing and proposed workflows.

• System Configuration: Ability to configure and customize features within digital platforms or portals based on defined requirements.

• Testing & Quality Assurance: Experience in designing and executing test cases, identifying bugs, and ensuring system functionality meets specifications.

• Implementation Support: Capability to assist end-users during system rollouts and provide training or guidance.

• Analytical Skills: Strong ability to analyze complex workflows and translate them into actionable system designs.

• Communication Skills: Excellent verbal and written communication skills for effectively interacting with stakeholders and documenting processes.

Preferred Skills:

• Portal Management Tools: Familiarity with specific portal administration interfaces or content management systems.

• Prototyping Tools: Experience with tools like Figma, Sketch, Adobe XD for creating mockups and wireframes.

• Agile Methodologies: Understanding of Agile development processes and participation in sprints.

• Insurance Industry Knowledge: Familiarity with the insurance brokerage domain, its products, and operational processes.

• Data Analysis: Basic understanding of data analysis to interpret user behavior and system performance.

📝 Enhancement Note: The "BAI UX Designer" title, coupled with responsibilities like workflow documentation and system configuration, suggests that while UX principles are important, practical application within specific systems and operational processes is paramount. Candidates with a blend of design and operational system implementation experience will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Workflow Analysis Case Studies: Showcase examples of how you've analyzed and documented complex business processes, highlighting the tools and methodologies used.

• System Design Mockups/Prototypes: Include visual representations of user interfaces or portal designs you've created, demonstrating an understanding of user flow and interaction.

• Configuration Examples: Provide evidence of your ability to configure system settings, user permissions, or specific features within a digital platform (e.g., screenshots, descriptions of configuration changes).

• Testing & Implementation Documentation: Present examples of test plans, test cases, bug reports, or user guides you've developed to support system rollouts.

Process Documentation:

• Demonstrate a clear understanding of the process for discovering, documenting, and translating existing workflows into new system specifications.

• Showcase experience in developing user-friendly and efficient process documentation that aids in system implementation and user adoption.

• Illustrate how you ensure process documentation is comprehensive, accurate, and easily digestible for technical and non-technical stakeholders.

📝 Enhancement Note: Given the operational focus of this role, a portfolio should emphasize practical application of UX principles within system design and process optimization, rather than purely conceptual or aesthetic design work. Demonstrating the ability to translate business requirements into functional system configurations will be key.

💵 Compensation & Benefits

Salary Range: For a Part-Time, Entry-Level (0-2 years) UX Designer/Operations Support role in Erie, PA, the estimated salary range is approximately $25,000 - $35,000 annually, or $12 - $17 per hour, depending on specific experience and skills.

Benefits:

• Part-Time Benefits: Access to essential benefits may be offered, though typically less comprehensive than full-time roles. This could include:

  • Paid Time Off (PTO) accrual
  • Potential for participation in retirement savings plans (e.g., 401(k))
  • Employee Assistance Program (EAP)

• Professional Development: Opportunities for training and development in UX design, system configuration, and operational processes.

• Diverse Work Environment: Experience within a large, established global insurance brokerage firm.

• E-Verify Program: Participation in a program that verifies employment eligibility.

• Accommodation Support: Assistance available for individuals with disabilities during the application process.

Working Hours: Approximately 20 hours per week. Specific days and times may be flexible, but will likely require availability during core business hours to support implementation and team collaboration.

📝 Enhancement Note: Salary is an estimate based on national averages for part-time, entry-level UX/Operations roles in similar geographic areas. Actual compensation will depend on the candidate's specific qualifications, experience, and HUB International's internal compensation structure. Benefits for part-time roles can vary significantly and should be confirmed directly with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance Brokerage, Risk Management, Employee Benefits, Financial Services.

Company Size: HUB International is a large, global organization with over 20,000 employees across more than 570 offices. This indicates a robust corporate structure with established processes and resources.

Founded: HUB International was founded in 1998. As a well-established firm, it likely has a blend of traditional corporate values and an evolving, entrepreneurial spirit, as described in their company overview.

Team Structure:

• This role likely sits within an "Office Administration & Clerical" department, suggesting a focus on internal operations and support functions.

• The UX Designer will likely report to an Operations Manager, IT Manager, or a lead within the BAI (Business Application Integration or similar) team.

Methodology:

• Data-Driven Improvement: HUB International emphasizes evaluating risks and developing tailored solutions, indicating a data-informed approach to business challenges.

• Entrepreneurial Spirit: The company culture fosters an entrepreneurial and fast-paced team environment, encouraging initiative and innovation.

• Local Flavor: While a global firm, HUB maintains regional cultures, allowing for localized approaches to operations and client service.

Company Website: https://hubinternational.jobs/

📝 Enhancement Note: The company's description as the "largest privately owned global insurance broker" with an "entrepreneurial and fast paced team environment" suggests a dynamic workplace. For an operations-focused UX role, this implies a need for adaptability, initiative, and the ability to work within a structured yet innovative framework.

📈 Career & Growth Analysis

Operations Career Level: This position is at an entry-level (0-2 years) or junior level within the operations and UX domain. It serves as a foundational role for individuals looking to build a career in system implementation, process improvement, and user experience design within a corporate environment.

Reporting Structure: The BAI UX Designer will likely report to a Manager or Director overseeing Office Administration, Operations, or IT Systems. This role will involve close collaboration with various internal departments to understand their operational needs and system requirements.

Operations Impact: The role directly impacts operational efficiency by streamlining workflows, improving user adoption of digital tools, and ensuring systems accurately reflect business processes. By enhancing the user experience of internal portals, this role contributes to increased productivity, reduced errors, and better data management across the organization, ultimately supporting HUB's broader business objectives.

Growth Opportunities:

• Specialization in Operations Technology: Develop expertise in configuring and managing specific business application systems (like "BAI") and related platforms.

• Process Improvement Expertise: Deepen skills in workflow analysis, documentation, and optimization, becoming a go-to resource for operational efficiency initiatives.

• UX within Enterprise Systems: Gain experience applying UX principles to complex enterprise software, a valuable niche skill.

• Project Management: Potential to take on more responsibility in managing system implementation projects.

• Cross-Functional Mobility: Opportunity to move into roles within IT, Business Analysis, or specific operational departments based on demonstrated skills and interests.

📝 Enhancement Note: For an entry-level role, the growth path is likely focused on gaining practical experience within HUB's systems and processes, with opportunities to specialize or take on more project ownership. The "BAI" designation suggests a potential pathway into internal system development or management.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment.

Office Location(s): Erie, PA. This suggests a local office setting within the broader HUB International network.

Workspace Context:

• Collaborative Setting: Expect a typical office environment conducive to teamwork and face-to-face interaction with colleagues.

• Tools and Technology: Access to standard office equipment, computers, and potentially specialized software for UX design and system configuration relevant to HUB's operations.

• Team Interaction: Opportunities for direct engagement with other operations, administrative, and potentially IT team members, fostering a collaborative approach to problem-solving and system development.

Work Schedule: Part-time, approximately 20 hours per week. While some flexibility may exist, the role likely requires consistent availability during standard business hours to facilitate team collaboration, testing, and implementation support.

📝 Enhancement Note: The on-site, part-time nature of this role suggests a need for strong time management and the ability to integrate effectively into a local office team. The emphasis on "Office Administration & Clerical" points to a supportive, process-oriented environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience and qualifications.

• Skills Assessment/Technical Interview: This stage may involve demonstrating your UX design skills through a portfolio review, discussing workflow documentation methods, or answering technical questions related to system configuration and testing.

• Behavioral Interview: Questions will assess your problem-solving abilities, teamwork, communication style, and how you handle challenges. Be prepared to discuss your experience with process translation and system implementation.

• Final Interview: A discussion with the hiring manager or key stakeholders to evaluate overall fit with the team and company culture.

Portfolio Review Tips:

• Highlight Process Translation: Showcase specific examples where you translated a complex workflow into a system design or configuration. Detail the steps you took and the outcomes achieved.

• Demonstrate System Configuration: If possible, include screenshots or detailed descriptions of portal configurations you've managed, focusing on how they improved user efficiency or process flow.

• Quantify Impact: Whenever possible, use metrics to demonstrate the positive impact of your work (e.g., "reduced data entry time by X%", "improved user task completion rate by Y%").

• Tailor to HUB: Research HUB International's services and values. Frame your portfolio examples to align with their focus on client solutions, risk management, and operational efficiency.

Challenge Preparation:

• Be prepared for potential case study exercises that involve analyzing a hypothetical workflow and proposing system-based solutions or designing a user interface for a specific task.

• Practice articulating your thought process clearly, especially when explaining how you would approach discovering and documenting a new process for system implementation.

📝 Enhancement Note: The interview process will likely assess both design aptitude and practical operational skills. A portfolio that clearly bridges UX principles with tangible system implementation and process improvement will be most effective.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency in tools like Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and visual design.

• Workflow Mapping Tools: Experience with software such as Microsoft Visio, Lucidchart, Miro, or similar for creating process diagrams.

• Content Management Systems (CMS) / Portal Platforms: Familiarity with platforms used for building and managing internal or external portals. Specific knowledge of HUB's "BAI" system would be a significant advantage.

• Project Management Tools: Experience with tools like Asana, Trello, Jira, or Monday.com for task management and collaboration.

Analytics & Reporting:

• Basic Analytics Tools: Understanding of how to interpret user analytics related to portal usage and task completion.

• Reporting Software: Familiarity with generating basic reports on system performance or user feedback.

CRM & Automation:

• CRM Systems (e.g., Salesforce, Microsoft Dynamics): Understanding how UX design and workflow optimization can impact CRM usage and data integrity.

• Automation Tools: Awareness of how workflow automation can be integrated into portal designs to enhance efficiency.

📝 Enhancement Note: While specific "BAI" system knowledge is not explicitly required, familiarity with common enterprise portal and workflow management tools will be highly beneficial. The ability to learn new systems quickly is crucial.

👥 Team Culture & Values

Operations Values:

• Efficiency & Optimization: A drive to improve processes, reduce redundancy, and enhance operational effectiveness.

• User-Centricity: A commitment to understanding and meeting the needs of end-users (internal employees in this case) to improve their experience with digital tools.

• Collaboration: A willingness to work closely with diverse teams to achieve shared goals and successful system implementations.

• Accuracy & Detail: A focus on meticulous documentation, thorough testing, and precise system configuration.

• Adaptability: The capacity to embrace change and learn new systems and processes in a dynamic environment.

Collaboration Style:

• Cross-Functional Integration: Expect to collaborate closely with IT, operations managers, business analysts, and end-users from various departments.

• Process Review & Feedback: An environment that encourages sharing insights on workflows and systems, with an open door for constructive feedback.

• Knowledge Sharing: Opportunities to share learnings from UX design and system implementation with colleagues to foster collective growth.

📝 Enhancement Note: The culture likely values practical problem-solving, a proactive approach to improving internal operations, and strong teamwork. Candidates who can demonstrate these qualities will align well with HUB's stated values.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Ambiguous Requirements: Converting potentially vague or complex existing workflows into clear system requirements can be challenging.

• System Limitations: Working within the constraints of existing or chosen technology platforms, including the "BAI" system, may require creative problem-solving.

• User Adoption: Encouraging and facilitating the adoption of new systems and processes by diverse user groups.

• Balancing UX with Operational Needs: Ensuring that user experience enhancements also meet critical operational, security, and compliance requirements.

Learning & Development Opportunities:

• Specialized System Training: Opportunities to gain in-depth knowledge of HUB's core business systems, including the "BAI" platform.

• Industry Best Practices: Learning about current trends in UX design, workflow automation, and enterprise system implementation within the insurance sector.

• Mentorship: Potential to learn from experienced operations, IT, and business analysis professionals within HUB International.

• Project Involvement: Gaining hands-on experience in project lifecycles, from discovery and design to implementation and post-launch support.

📝 Enhancement Note: This role offers a practical entry point into enterprise systems and operational process improvement. The challenges presented are typical for roles bridging design and operations, offering significant learning opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to document a complex business process. What was your approach, and what tools did you use?" (Focus on clarity, detail, and the translation to system requirements.)

• "How would you go about designing a new portal feature to improve task efficiency for insurance agents?" (Emphasize user-centric thinking, workflow analysis, and potential system configurations.)

Company & Culture Questions:

• "What interests you about working for HUB International and in the insurance industry?" (Research HUB's mission, values, and recent achievements.)

• "How do you approach collaborating with team members who have different technical backgrounds or priorities?" (Showcase your ability to work effectively with operations, IT, and business stakeholders.)

Portfolio Presentation Strategy:

• Focus on Process-to-System: Select 1-2 key projects that clearly demonstrate your ability to analyze a workflow and translate it into a system design or configuration.

• Show, Don't Just Tell: Use visuals (screenshots, mockups, flowcharts) to illustrate your work. Explain your thought process behind each design decision and configuration choice.

• Quantify Results: If possible, present metrics that show the positive impact of your work on efficiency, user satisfaction, or error reduction.

• Discuss Challenges and Learnings: Be prepared to talk about any difficulties you encountered and what you learned from them, demonstrating resilience and a growth mindset.

📝 Enhancement Note: Prepare to discuss your process for understanding user needs, documenting workflows, and implementing solutions within a system context. Your ability to articulate how your UX skills directly support operational efficiency will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the HUB International careers portal link provided.

• Optimize Your Resume: Tailor your resume to highlight experience in workflow documentation, system configuration, testing, and any relevant UX design work. Use keywords from the job description, such as "workflow," "portal configuration," "UX design," and "implementation support."

• Prepare Your Portfolio: Curate your best work, focusing on projects that demonstrate your ability to analyze processes and design/configure systems. Ensure your portfolio is easily accessible (e.g., a link to a personal website or a shared document).

• Research HUB International: Understand the company's services, values, and recent news to better tailor your application and prepare for interview questions.

• Practice Your Pitch: Be ready to concisely explain your relevant experience and why you are a good fit for this hybrid UX/Operations role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with HUB International before making application decisions.